For small and midsize businesses located in Virginia Beach or anywhere in the state of Virginia, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues quickly. This lowers direct costs since service calls require a smaller number of chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow end up as large bills. Progent's skill at disposing of problems quickly results in your business spending less money.
Progent's Online Service Technologies
Over time, Progent has developed a set of optimized tools and field-proven methodologies that allow the highest level of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to link to your system remotely without compromising network security.
Progent's advanced customer support database system keeps detailed documentation of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance delivered to each Progent customer by any Progent consultant. This history of anomalies and resolutions is structured as an easily searchable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service specialists can determine the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Virginia Beach or anywhere in Virginia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online consulting experts have certified skills in a comprehensive set of products and technologies. This broad scope of capability enables Progent's consultants to manage almost any problem that may crop up in a small or midsize business network. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To support customers with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to small businesses in Virginia Beach and anywhere in the state of Virginia include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle even the most intractable challenges occurring in network planning, integration, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software updates. CCIEs offer excellent cost-effectiveness because their depth of expertise permits them to fix the most intractable problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support providers make CCIEs available to support small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so you can receive urgent support for serious network infrastructure problems that are crippling business efficiency but are not within the comfort zone of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Support
Progent's Microsoft-certified online support experts offer computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recover quickly after a damaging penetration. Security support services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Virginia Beach Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who lack the money or time to create an internal Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a seamless reinforcement of your existing Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the toughest network issues, or be available in hectic circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or improving your current one, evaluating or modifying Call Center application software to address the special needs of your company, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or installing new business software.
Progent's Call Center staff of seasoned information technology experts provides your clients in Virginia Beach or anywhere in the state of Virginia fast assistance from a dependable technical support resource with substantial background providing phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's aim is to fix instead of just track network problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply remote advanced consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative aspect of Apple Mac computing by offering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Virginia Beach, or anywhere in the state of Virginia, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your computer maintenance is proactive and automated. By spotting potential issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a combination of platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.