Fast Remote Technical Support for Virginia Beach Networks
For organizations in Virginia Beach or anywhere in the state of Virginia, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls use up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your system without violating corporate security.
Progent's proven service reporting application stores comprehensive records describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services rendered to each Progent customer by every consultant. This history of trouble tickets and fixes is stored as a quickly exploitable proprietary database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists can find the best solutions promptly.
Remote services available from Progent to clients in Virginia Beach and anywhere in the state of Virginia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to help you business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with the most difficult issues encountered in network infrastructure design, integration, management, security, and problem solving. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise allows them to resolve problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using state-of-the-art on-line support technology to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of networking products. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote help resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Virginia Beach Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast communication with a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Call Center or improving your established organization, evaluating or enhancing Help Desk software to handle the special requirements of your business, or adding temporary phone support personnel to work with your in-house Help Desk Call Center group during unusually busy events like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology experts provides your clients in Virginia Beach or anywhere in the state of Virginia quick assistance from an efficient network service resource with extensive experience offering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a major driver of business success, and Progent's policy is to fix rather than just track IT problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your IT maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online computer support engineers are ready to provide professional and cost-effective system help the moment your business needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Virginia Beach office works with a regular independent support technician or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix unexpected network crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Offices in Virginia Beach
Progent's online network troubleshooting services allow your Virginia Beach business to have the benefits of timely, world-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by becoming more available, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
With most businesses in Virginia Beach and throughout Virginia, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service professionals offer an easy, quick, and affordable way to augment your regular help and to transfer useful information to improve your ability to handle downstream issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller businesses often rely on independent freelance consultants. While independent service people have smaller overhead than big support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of fallback help may force your company to go without help during an emergency. As your company grows, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your network stays available.
- Build a Scalable Basis for Seamless Expansion
Businesses often start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems need careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the solid foundation to meet current business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices need advice and technical education to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the forefront of network service, performing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.