Fast Remote Technical Support for Virginia Beach Networks
For organizations in Virginia Beach or anywhere in the state of Virginia, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls use up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical online support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where fast fixes manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your system without violating corporate security.
Progent's proven service reporting application stores comprehensive records describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services rendered to each Progent customer by every consultant. This history of trouble tickets and fixes is stored as a quickly exploitable proprietary database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists can find the best solutions promptly.
Remote services available from Progent to clients in Virginia Beach and anywhere in the state of Virginia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most complex challenges associated with network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to solve problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to clean up quickly after a damaging penetration. Security services offered by Progent cover thorough information security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced online support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Virginia Beach Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the money or time to build and maintain an internal Help Desk but who need fast access to an effective Call Center with proficient telephone assistance as well as the ability to escalate complex problems to high-level engineers.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to address the unique demands of your business, or adding occasional phone support personnel to work with your existing Call Center resources to handle demanding situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Virginia Beach or anywhere in the state of Virginia quick communication with an efficient network service group with years of experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's aim is to solve and not merely report network problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting expertise and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your computer support is proactive and automated. By uncovering emerging issues before they expand into network outages, automated monitoring can head off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Virginia Beach or throughout the state of Virginia, Progent's online computer support engineers can deliver effective and cost-effective IT help the instant your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Virginia Beach business has a regular independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden network crises or particularly complex integration problems.
Details of Progent's Remote Computer Services for Virginia Beach
Progent's online support, Internet-based repair, network security consulting, and network management services offer businesses in Virginia Beach or anywhere in the state of Virginia the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Virginia Beach and is also ideal for networks in more remote areas of Virginia that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for phone support and asks for no periodic retainer for services provided during regular working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that fit the specific requirements of your company.
- State of the Art Remote Access Tools
Secure online connectivity permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Effective online access software and expert technicians together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.