Fast Online Help for Virginia Beach Computer Networks
For organizations located in Virginia Beach or anywhere in Virginia, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced technology needed to solve most network issues quickly. Efficient support lowers immediate expenses since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online service companies, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven processes that permit the maximum level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated technical support reporting application includes extensive histories for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of support provided to each client by any engineer. This history of issues and resolutions is structured as a readily retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow fast response from vendors' in-house support staff so Progent's remote service specialists are able to find optimal solutions promptly.
Remote support offered by Progent to businesses in Virginia Beach and anywhere in the state of Virginia include:
Certified Windows Experts
Progent's Microsoft-premier online service experts offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve the most complex problems associated with network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent value since their broad expertise enables them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of advanced remote support tools to perform quick, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly after a serious breach. Security services offered by Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies including system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Virginia Beach Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk software to handle the special needs of your company, or adding occasional online staff to supplement your internal Call Center resources to deal with high-demand events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your clients in Virginia Beach or anywhere in the state of Virginia instant access to an efficient technical support group with extensive background offering telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a major enabler of business productivity, and Progent's goal is to solve rather than merely record network problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By uncovering potential problems before they grow into downtime, proactive monitoring can avoid stressful and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support multiple platforms.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Virginia Beach or anywhere in the state of Virginia, Progent's phone-based network support engineers can provide expert and cost-effective IT support whenever your business has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Virginia Beach office relies on a local freelance support technician or employs an in-house organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially tough integration projects.
Advantages of Progent's Network Help for Businesses in Virginia Beach
Progent's remote IT consulting services enable your Virginia Beach business to enjoy the benefits of timely, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire greater business value by becoming more reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your local IT resources
For most organizations in Virginia Beach and throughout Virginia, local network service providers, whether represented by freelance consultants or an in-house IT staff, can deal with the majority of network problems. However, IT crises can occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's online service specialists give you a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your ability to deal with downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller companies commonly depend on individual freelance service providers. While independent consultants carry less overhead than larger service firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of backup personnel may require your business to wait for assistance during an emergency. As your company expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to insure your network is always available.
- Build a Solid Foundation for Smooth Expansion
Companies typically start with an IT system implemented on a modest budget. Without a strong framework, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly built environments need proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can provide the stable foundation to meet critical business demands and ease future expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller companies require advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a computer consultant who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to each customer. The discipline of documenting and archiving service records results in more efficient service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.