Fast and Affordable Remote Troubleshooting for Virginia Beach Computer Systems
For organizations in Virginia Beach or anywhere in Virginia, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast solutions somehow end up as big bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven processes which allow the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your company's environment remotely without compromising corporate security.
Progent's sophisticated technical support database system maintains extensive histories of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of support rendered to every client by every engineer. This history of trouble tickets and fixes is organized as a readily searchable support knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service specialists can come up with the best solutions quickly.
Online support services available from Progent to customers in Virginia Beach and throughout the state of Virginia include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most challenging problems occurring in network design, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs are an exceptional value because their broad experience enables them to solve problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of the latest on-line support tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular selection of infrastructure devices by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies such as system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency remote help troubleshooting anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Virginia Beach Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center application software to handle the unique requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center group during high-demand situations like software transitions, major updates, or installing new business software.
Progent's Call Center staff of experienced network experts offers your clients in Virginia Beach or anywhere in the state of Virginia immediate assistance from an effective network service group with extensive background delivering phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a solid enabler of business performance, and Progent's policy is to solve and not simply document network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Virginia Beach, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By uncovering possible issues before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Virginia Beach or anywhere in the state of Virginia, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the instant your organization needs it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Virginia Beach business works with a regular independent consultant or employs an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to fix sudden network emergencies or particularly complex integration problems.
Features of Progent's Online Computer Services for Virginia Beach
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give companies in Virginia Beach or anywhere in the state of Virginia the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk support and network administration, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Virginia Beach and is also ideal for customers in geographic areas of Virginia that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online service and requires no ongoing subscription fee for services provided during normal working hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to authorized specialists with skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Programming
Apple Mac Support
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the specific needs of your business.
- Advanced Remote Access Tools
Protected online access permits Progent's support professionals to see exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly onsite visit. Effective remote connectivity tools and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for High System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical background, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a wide variety of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.