Fast Online Help for Virginia Beach Computer Networks
Fast Phone Technical Support for Virginia Beach SystemsFor companies in Virginia Beach or anywhere in the state of Virginia, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where fast repairs manage to end up as large bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized tools and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to access your computer system without compromising network security.

Progent's proven service reporting application stores thorough histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to each customer by every consultant. This archive of problems and resolutions is stored as an easily accessible internal database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting experts can find the most efficient solutions quickly.

Online technical services available from Progent to clients in Virginia Beach and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Call Center software products to address the special requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk Call Center group to deal with demanding events such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Virginia Beach or anywhere in the state of Virginia instant assistance from a dependable support group with years of background offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company efficiency, and Progent's aim is to solve rather than simply record IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply online professional engineering support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Virginia Beach, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they cause crashes, system monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Virginia Beach Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Virginia Beach or throughout the state of Virginia, Progent's online network support specialists are ready to provide effective and cost-effective IT help the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Virginia Beach office works with a local independent support technician or employs a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Virginia Beach
Progent's remote IT consulting services enable your Virginia Beach business to realize the benefits of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Virginia Beach or anywhere in Virginia, local computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of network issues. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists offer an easy, quick, and economical way to supplement your local resources and to transfer valuable knowledge to improve your ability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on individual freelance service providers. While independent consultants carry smaller overhead than big service firms and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an IT architecture created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly designed systems need careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle vital business demands and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.