For office computer networks located throughout the state of Virginia, Progent's Microsoft and Cisco certified technical experts can provide online assistance and troubleshooting to solve your network systems troubles quickly and affordably. Progent has developed top-notch skills, advanced software utilities, and support knowledge bases to diagnose and fix IT problems without the high cost and time delays associated with in-person technical service visits.
If your Virginia company is situated outside of the larger metro areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby network support choices may be limited in technical expertise, or not available during a crisis. This results in a network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.
Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions reduce the effort needed for IT administrators to install applications so they are consistent throughout a corporate workforce, offer the power to control access to critical information, and enable quick installation of new or updated desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies client access, enhances responsiveness, tightens security, unifies administration, and offers a nearly transparent user environment. Progent's desktop virtualization engineers can help your company to evaluate the business benefits of Microsoft's virtual desktop technologies, set up test and production deployments, optimize your network architecture to accommodate virtualized clients efficiently, evaluate and resolve security problems, and train your IT administrators to utilize industry best practices to gain a fast ROI from client virtualization.
NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN deployments efficiently based on best practices.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent can provide convenient, immediate, and affordable access to Cisco CCIE consultants. CCIEs are elite networking gurus who are awarded this top-level classification only after intense examination by Cisco. CCIEs can resolve the most complicated issues surrounding network architecture, implementation, repair, and service. Progentís CCIE consultants work intimately with Cisco in-house staff in analyzing issues with Cisco's IOS platform and devising workarounds or acquiring software updates to correct anomalies. Progent can provide fast contact with a CCIE by telephone so that you can get instant assistance for complex network problems that are impacting business productivity but are beyond the scope of your usual network service resources.
Online Education for Desktop Applications
Progent provides online instruction for an array of client applications. Progent's Online training covers topics such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, Publisher co-editing, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 configuration. Live online training offers all the benefits of conventional in-person seminars, such as immediate interaction between clients and teachers, but eliminates the costs of transportation and the challenge of trying to synchronize the schedules of many trainees.
Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can assist businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your business to move from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM ecosystem so you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to assist you to design and carry out a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance features, high availability VMM storage options, and other enhancements.
Network Consulting Services for Local Governments
Progent has a long background delivering a broad range of online IT support and emergency repair services to local governments and school districts across the United States. Progent is one of the industryís pioneers in providing advanced online network support and has provided IT solutions to organizations in all 50 states. Progent's remote network support for local governments eliminates travel costs and resolves problems faster than onsite service calls.
High-level Project Management Consultants
For advanced project management assistance, Progent offers the services of veteran IT experts with years of background as technology project managers for application development, information technology implementation, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide world-class management skills to assist enterprise customers to adhere to leading practices to ensure that development or deployment projects are completed on schedule and within budget.
Part-time Chief Information Officer Support Services
Progent can provide organizations with an IT management expert who can act as a temporary or part-time Chief Information Officer. This experienced IT officer can provide long-term direction to assist your company to deploy appropriate IT products to improve business processes so they align better with your business objectives. Your business can develop and implement a well conceived IT strategy without absorbing the cost of a full-time senior IT executive. Vital services Progent's part-time CIO can perform include growth strategies, planning IT budgets, developing models for Total Cost of Ownership, analyzing workflows, negotiating contracts with vendors, defining security policies, cash flow management, automating network administration, software revision control, IT asset documentation management, and business continuity planning.
Progent's Cloud Integration Support for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, versatile platform that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the new hybrid computing model that combines on-premises and cloud-based resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible business benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud model for your computing ecosystem. Progent can provide full-service project management support so you can plan and carry out an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure integration support.) Progent also offers as-needed consulting, troubleshooting, and customized training.
Exchange Server 2013 Migration Services
Microsoft Exchange 2013 incorporates major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These enhancements affect key IT areas such as ease of administration, high availability (HA), security, operational costs, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can deliver remote or onsite support to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current version of Exchange Server in a local, cloud-based, or hybrid deployment.
Cisco ASA and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Active Directory Planning and Integration Expertise
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of beta software configuration objects in on-line Active Directory systems, and fixing of unsuccessful installations of Active Directory and AD-enabled applications. Progent is also proficient in using ďexpert onlyĒ AD utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues such as Active Directory naming conventions, hierarchical model, IT management structure, selection and structure of group policy objects, as well as security and auditing specifications. Progent can also analyze the impacts of server and service implementations on capability and speed. Progent can help businesses to design and roll out deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
Progent's Client Testimonials
Progent has provided remote or on-premises IT support help to organizations in every state in the United States. Many of these customers have expressed their appreciation to Progent through testimonials to the excellence of Progent's support staff. Take a look at Progent's customer testimonials to learn what people have said concerning the high level of Progent's IT services
Stealth Penetration Testing
Stealth intrusion checking is an important part of any comprehensive IT system security plan. Progentís security experts can run extensive stealth penetration security tests without the awareness of your company's internal IT staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion incident alerts and event history monitoring are properly set up and actively monitored.
Talk to a Progent Computer Consultant
To learn how you can contact a Progent computer support expert for online or on-premises support in , call 1-800-993-9400 or visit Remote Network Support.