If your business computer network is in the state of Virginia you now have quick remote access to a UNIX or CCIE-certified consultant to resolve the toughest problems that threaten your network. Progent maintains one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts available online of any independent service organization in the United States. Rates are competitive, billing is per minute, sign-up is immediate, and support is world class.
If your Virginia office is located some distance from more populated urban neighborhoods like Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, the availability of UNIX or Cisco CCIE experts may be problematic when you have an urgent situation. This can cause a drop in income for your company, upset clients, idle employees, and distracted management. By utilizing Progent's remote support, you can get in touch with a Certified engineer ready to offer expertise whenever you need it to get your network running.
Because Progent charges for online service on a per-minute basis, your business is invoiced exclusively for support delivered. Progent requires no initialization surcharge. Many remote consulting companies have substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity and simple pricing mechanism avoid unexpectedly large tabs for quick solutions.
If your Virginia company needs remote assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based help, phone 866-776-4368, or see Contact Progent.
What Makes Progent's Online Technical Support Program Unique?
Progent's experienced staff of online consulting engineers possesses a wide array of in-depth computer knowledge. This allows Progent's remote technical support specialists to resolve the most challenging network trouble more quickly than is feasible with ordinary third-party support firms or with the in-house IT resources usually available to smaller businesses. Progent has refined the technology and experience to repair problems economically in a wide variety of network configurations that feature mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, macOS and OS X, and CISCO CCIE engineers have been awarded major credentials including Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service experts also hold a number of key Cisco credentials which include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
In order to assist businesses that run environments based on a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft operating systems, Progent's remote service group offers the expertise of consultants have earned important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide advanced security consulting, Progent provides online contact with engineers who have been awarded a variety of security credentials including CISM consultants, CISSP experts, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's team-oriented approach to fixing network problems allows trouble ticket escalation, if appropriate, to experts with sufficient competence to deal with unusually intractable problems. This accelerates remediation of serious problems, prevents network disruption, and minimizes technical support invoices.
For companies in the state of Virginia, Progent offers virtually instant remote access to a UNIX/Linux, Sun Solaris, Apple macOS or OS X engineer for critical help to fix network issues that are damaging business productivity but are not within the skill set of your local network support resources. Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE-Premier support professionals can analyze your system using the latest remote troubleshooting tools in order to provide fast and efficient analysis and remediation of serious IT issues.
Services Progent's Phone-based Support Specialists Can Offer Your Virginia Company
Progent's network engineers are qualified to deliver advanced support for an extensive set of UNIX, Apple Mac, Cisco, and Microsoft technologies such as:
Remote Support Services for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based technical service staff can assist Virginia small businesses to maintain a broad assortment of information products and technologies that include system infrastructure, email support, security expertise for networks and company operations, Windows integration with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, VMware products for processor consolidation and streamlined management, and transitioning from out-of-date applications to modern environments based on newer versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's support experts offer online troubleshooting for computers based on leading derivatives of the UNIX OS including:
Apple macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX or mainstream Linux packages including
Debian GNU/Linux and
Cisco Network Infrastructure and Security Products
Progent is unmatched in the network support industry for offering fast and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after network engineers who are awarded this advanced certification only after strenuous testing administered by Cisco. Most CCIEs are employed by large enterprises or nationwide Internet service providers (ISPs), and so their services are not readily available to small and midsize businesses.
Progent is one of the few IT technology support organizations that makes sure that Cisco CCIEs stay available to help small and medium sized organizations. Also, Progent can provide quick communication with a Cisco CCIE by phone so you can get timely support for urgent system issues that are hurting your business but are outside the experience of your usual network maintenance resources. Progent's CCIE engineers can access your system by utilizing the latest remote support tools to provide fast and economical diagnosis and remediation of critical system problems. To see additional information concerning Progent's support for Cisco infrastructure, visit Cisco Network Engineering Services.
Microsoft Certified Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-expert remote support experts offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of technology expertise including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server integration consulting and Lync Server migration, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Premier System Security Specialists
Progent provides you contact with qualified CISM, CISSP and ISSAP security consultants who can deliver a range of security services to improve the protection of your UNIX, Linux, Sun Solaris, or macOS and OS X network against attacks or help your business to revive quickly from an assault. Security solutions available from Progent include: in depth security analysis utilizing platforms such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and utilities from Solar Winds and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and implementing 24x7 proactive monitoring. For more concerning Progent's security expertise for small and midsize businesses, visit Progent's Engineering Services for Network Security.
Business Applications Support: Online Classes, Custom Programming, Troubleshooting
Progent's Mac technology experts can promote the creative aspect of Macintosh environments by offering consulting services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Team can supply professional engineering support and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To find out more concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Call Center Service and Outsourcing Alternatives
Progent provides a variety of programs for Call Center assistance : UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing.
Progent's Help Desk Outsourcing Services are designed mainly for businesses who require the timely accessibility of an effective Call Center but who have limited budgets and internal support resources. Progentís Virtual Help Desk is a transparent supplement to your existing Helpdesk team. Progent can act as a primary Call Center for your business, represent an escalation resource for tough technical problems, or be available in overflow instances when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can aid you in building an effective new Call Center or improving your existing one, evaluating or customizing Call Center software products to address the special needs of your business, or adding supplemental staff to work remotely in conjunction with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations. For additional information about Progent's Help Desk support and outsourcing services, see Progent's Help Desk Services.
Progent's Remote Technical Support Technologies
Get in Touch with a UNIX/Linux or Cisco Technical Support Specialist Now
Progent's advanced service database software includes comprehensive records of all support delivered to Progent's customers. Every authorized Progent staff engineer has access to the details of support delivered to every customer by any team engineer. This database of trouble tickets and resolutions is structured as a conveniently searchable proprietary knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's partnerships with major vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases as well as to manufacturers' in-house support personnel that enable Progent's online consulting specialists to arrive at the optimal solutions promptly.
To learn how you can get in touch with a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant or a Certified CCIE for emergency online engineering help in Virginia, call 1-800-993-9400 or visit Expert Remote Computer Support.