If your business information network is in Virginia you now have fast phone-based technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to fix emergency problems involving your network. Progent maintains one of the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any independent support firm in the U.S. The cost is reasonable, charges are by the minute, engagement is immediate, and service is world class.
In case your Virginia organization is situated some distance from major urban neighborhoods such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, access to UNIX or Cisco CCIE experts may be problematic when you have an emergency. This can result in lost productivity for your business, angry customers, idle workers, and distracted management. By utilizing Progent, you can get in touch with a Certified professional who can offer help when you require it to keep your computer network on line.
Because Progent charges for online help on a per-minute basis, your business owes only for support provided. Progent requires no startup fee. Many online support companies have substantial minimum payments or bill for every quarter hour or more. Progent's by-the-minute granularity and straightforward pricing policy avoid large tabs for quick repairs.
If your Virginia business needs online assistance for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or see Contact Progent.
Why is Progent's Remote Technical Support Program Special?
Progent's experienced team of remote consulting engineers has a broad array of in-depth computer skills. This allows Progent's remote service specialists to resolve the most complex network trouble more quickly than is possible with typical independent support organizations or with the in-house support resources commonly found in small or mid-size businesses. Progent has developed the tools and experience to fix technical issues economically in a wide variety of computer configurations that feature combinations of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have earned professional certifications including Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote support engineers also have a variety of key Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To assist businesses who operate networks powered by a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's online support group offers the expertise of consultants with important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent offers online contact with engineers with important security credentials such as CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The range of Progent's expertise combined with Progent's group approach to fixing network difficulties allows service escalation, if appropriate, to specialists with relevant background to deal with particularly tough jobs. This accelerates resolutions of emergency problems, avoids system downtime, and minimizes technical support invoices.
For organizations throughout Virginia, Progent allows virtually instant online access to a UNIX/Linux, Solaris, macOS or OS X consultant for critical expertise to fix technical issues that are affecting your business and are not within the scope of your on-hand IT maintenance resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-Premier network experts can interface with your system via advanced remote troubleshooting tools that allow them to perform quick and economical analysis and remediation of critical IT issues.
Troubleshooting Services Progent's Online Support Specialists Can Offer Your Virginia Business
Progent's service specialists are qualified to offer advanced support for a comprehensive array of UNIX, Apple OS X, Cisco, and Microsoft Windows products and technologies including:
Online Support Services for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based computer service staff can help Virginia companies to maintain a comprehensive set of computer products and technologies such as network architecture, email support, security expertise for networks and company processes, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X systems, virtual server options for server economization and centralized management, and migration from outdated systems to current solutions powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's service professionals can provide remote troubleshooting for computers powered by leading variants of the UNIX operating system such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
SGI/Irix or familiar Linux platforms including
Debian GNU/Linux and
Cisco Network Infrastructure and Security Technology
Progent is unmatched in the IT consulting industry for providing immediate and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are high-level network consultants who qualify for this rare credential by completing intense examinations supervised by Cisco. Usually Cisco CCIEs are hired by large enterprises or national Internet service providers (ISPs), and consequently their help is not easily available to the general public.
Progent is among the rare network consulting providers that ensures that CCIEs are accessible to assist small and mid-size organizations. In addition, Progent can provide fast communication with a CCIE via telephone so your company can get timely assistance for critical system issues that are impacting your business but are outside the experience of your usual network support providers. Progent's CCIE support experts can connect to your system by means of secure on-line support technology in order to execute fast and cost-effective diagnosis and repair of serious system trouble. To learn additional information on Progent's support for Cisco network appliances, refer to Cisco Network Engineering Services.
Microsoft Certified Partner for Phone-based Expertise for MS Windows
Progent's Microsoft-certified remote support engineers can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of technology expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server integration consulting and Lync Server maintenance, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Certified System Security Consultants
Progent offers you contact with accredited CISM, CISSP and ISSAP security professionals who can deliver a range of security services to improve the immunity of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against attacks or assist you to recuperate rapidly from an assault. Security services provided Progent include: comprehensive security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and implementing 24x7 network monitoring. For more information about Progent's security expertise for small and midsize companies, see Progent's Consulting Support for System Security.
Applications Support: Online Classes, Programming, Troubleshooting
Progent's Apple Mac technology consultants can support the creative facets of Mac computing by providing help services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video post-production studio.
Progent's Application Experts Team offers in-depth consulting support and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Help Desk Support and Outsourcing Options
Progent offers a variety of support programs for Help Desk assistance that include UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed primarily for companies who require the immediate accessibility of an effective Help Desk but who have relatively small budgets and internal support resources. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk resources. Progent can operate as a primary Help Desk Call Center for your organization, represent an escalation resource for the most challenging network issues, or be available in those situations when your other resources are too busy. Progent's Help Desk Consulting Services can assist you in building an effective new Call Center or improving your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular needs of your company, or adding temporary personnel to work online in conjunction with your in-house Help Desk Call Center group to handle demanding events such as system upgrades.
Progent is a Microsoft-Certified Partner and maintains a skilled team of Cisco-certified network experts. Progent's Help Desk Call Center staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are ready to offer your clients instant communication with a large technical support team with extensive experience delivering phone help and online troubleshooting for small and midsize business information systems. Progent's focus is on earning the Call Center a positive reputation as a significant contributor to business performance, and Progent's target is to resolve rather than just report problems. To read more concerning Progent's Help Desk service and outsourcing, see Progent's Help Desk Support.
Progent's Online Support Technologies
Contact a UNIX/Linux or Cisco Network Assistance Expert Now
Progent's highly evolved customer support database system includes thorough histories for all service delivered to Progent's clients. Each authorized Progent team consultant has access to the specifics of services delivered to each client by any staff engineer. This archive of problems and fixes is structured as a readily retrievable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's certifications with major industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases and to manufacturers' internal engineering personnel that allow Progent's remote service experts to find the optimal solutions promptly.
To find out how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Certified CCIE for urgent online engineering help in Virginia, call 1-800-993-9400 or visit Expert Online Computer Support.