For small office computer networks located within the state of Virginia, Progent's Microsoft qualified technical team members can deliver online assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has developed enterprise-class skills, software tools, and support databases to identify and resolve IT problems while avoiding the high cost and delays associated with onsite service calls.
If your Virginia organization is located beyond the larger metropolitan areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your nearby network support options may be limited in expertise, or not available during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the job, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of easy, quick, and affordable access to Registered Cisco CCIE engineers. Cisco Certified Internetwork Experts are highly-qualified network gurus who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs can resolve the most complex issues surrounding network planning, configuration, troubleshooting, and support. Progentís CCIE consultants cooperate closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing workarounds or acquiring patches to correct anomalies. Progent offers fast access to a CCIE by telephone so that you can get instant help for complex network troubles that are affecting worker productivity but are beyond the expertise of your local network service providers.
Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of IT outsourcing and co-sourcing services to help organizations of all sizes to support, administer, and repair IT systems that include workstations, laptops, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration support.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple sites with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi consultants who can assist your organization to assess the value of Ubiquitiís UniFi products for your business and assist you to design, install, administer, and maintain your UniFi ecosystem. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.
Easy Engagement and Pricing Structure
Progent's easy per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra fees that increase support costs. For remote support from Progent during normal business hours, you only get charged for the time spent resolving your issue. If it only takes ten minutes to fix your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent consultant is actually on premises solving your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be charged for our engineerís travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is typically near to help. Progent can in addition provide onsite technical support to most zip codes in the United States within one business day of answering a service call. Progent's online support team has delivered assistance to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)
Best Practices Applied by Seasoned Engineers
Many companies located away from cities with plentiful network consultants utilize poorly trained or inexperienced local resources for critical computer network support services. This can result in a system that is unstable or unproductive. Progentís team of Microsoft and Cisco premier engineers average over a decade of hands-on industry background, in the front lines of network support, performing an extensive range of information system tasks for a broad mix of customers. This means that with Progent you receive not only high-level computer network knowledge, but an engineer who follows computer industry leading practices in applying those skills to solve actual business network problems successfully and in a repeatable way.
Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide expert remote consulting services to help organizations of all sizes to connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging.
Planning and Migration Support services for SharePoint Server 2013
Progent has been delivering SharePoint consulting services since the initial product was published more than a a dozen years, and Progent has the scope of IT knowledge to assist organizations of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration solution; determine whether an in-house, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in specific jobs associated with your SharePoint 2013 migration.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight family of managed services for small organizations.
PC Desktop Consulting and Support Services
Progent can deliver a wide range of cost-effective support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Windows 8.1 consulting, Windows 7 support, MS Office and Office 365 integration and training, and 64-bit operating system expertise.
Design and Deployment Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can provide Cisco Aironet wireless access point consulting and Cisco Wi-Fi controller consulting so you can benefit from the IEEE 802.11ac Wi-Fi specification to get three times the speed for your wireless network while increasing the signal coverage.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system based on VMware SRM.
Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover server cluster technology incorporated into the latest versions of Windows Server has been radically redesigned to streamline the installation, setup, and maintenance of server clusters and to provide greater levels of network availability, security, efficiency, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, unified cluster administration, new cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can assist your company evaluate the business benefits of Windows clustering, plan and execute an installation, educate your network support personnel to administer your failover clusters, deliver ongoing consulting and support services, and create and test a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure public cloud.
Cisco Wireless IP Phone Integration and Troubleshooting
Integration of Cisco's wireless IP phones usually requires that you set up and optimize numerous components of your Wi-Fi environment such as wireless access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration and troubleshooting experts offer remote and on-premises assistance to help you build and administer a Cisco wireless IP phone solution by providing services that can range from debugging the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Get in Touch with a Progent Network Consultant
To find out how you can access a Progent computer support expert for remote or on-premises support in , call 1-800-993-9400 or go to Online Network Help.