For small company computer networks located within the state of Virginia, Progent's Microsoft and Cisco certified engineers can deliver online help and remote troubleshooting to fix your network issues quickly and cost effectively. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the expense and delays associated with onsite technical service calls.
If your Virginia company is located beyond the larger urban areas such as Virginia Beach, Norfolk, Chesapeake, Richmond, or Arlington, your local computer network support choices may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a diverse range of customers. This means you get not just the technical skills needed for the job, but a consultant with proven methods for applying those skills to assist with excellent network solutions.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of dependability and scalability and is also simple to move to any data center. Progent's Private Cloud hosting and management options are based upon proven virtualization architectures that allow small businesses with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight family of managed services for small businesses.
Simple Engagement and Billing Model
Progent's simple by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that increase service. For remote support from Progent during regular business hours, you only pay for the time spent resolving your problem. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent team member is actually onsite working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our expertís travel time, but not an increased emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available expert is typically close by to assist. Progent can in addition offer onsite service to most zip codes in the U.S. within one business day of receiving a service call. Progent's online support team has provided help to small companies in every state (Refer to Progent's customer testimonials.)
Planning and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to upgrade from a legacy version of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM environment so you get the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration expertise to assist your organization to design and execute a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger assurance features, more affordable VMM storage options, and other enhancements.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consulting team can provide advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide high availability, data security, and application mobility.
Remote Support for Windows Server 2008
The complexity and versatility of Microsoft Windows Server 2008 calls for an IT consultant with hands-on experience and broad knowledge in designing and building cohesive end-to-end business information networks. The professional experience of Progent's certified Windows Server 2008 engineers, with an average of over 10 years of background supporting Microsoft-based solutions, helps insure your success in supporting and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also help you to evaluate the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines local systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost AD objects, removal of legacy software configuration objects in on-line Active Directory systems, and fixing of failed setups of Active Directory and AD-dependent applications. Progent is also proficient in working with ďexpert onlyĒ AD tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas such as Active Directory naming conventions, hierarchical structure, IT administration structure, utilization and structure of group policy objects, plus protection and auditing definitions. Progent can also analyze the impacts of server and service implementations on capability and performance. Progent can assist businesses to plan and implement configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.
Video Conferencing Consultants
Progent offers the services of a certified video conferencing consultant with an extensive background integrating technology from the major video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, and LifeSize and can assist you to design, configure, expand, or troubleshoot a video conferencing solution that protects your investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure consultants who can assist companies of any size to create and maintain a network that delivers the speed, dependability, security, and expandability required to accommodate your video conferencing/telepresence environment.
Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voicemail solution that facilitates teamwork by providing a variety of options for retrieving voice messages within a framework that is simple to implement and manage. Unity Connection allows you to access and manage your voice messages from your Exchange inbox, browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and corporate satellite locations with as many as 500 workers. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE solution gives you significant competitive advantage.
Design, Deployment and Support Expertise for System center 2012 R2
Progent's System Center consulting experts have over a decade of background integrating, maintaining and fixing the key platforms that make up Microsoft System Center and can help your organization to design, install, manage, and fix your System Center solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade consulting to assist you to transition to the current edition of System Center from a previous release or from a third-party IT management solution to provide the advantages of enterprise-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.
Microsoft Exchange Server 2013 Upgrade Services
Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped architecture. These improvements affect vital IT areas such as ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can deliver online or on-premises expertise to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.
Exchange 2010 Server Upgrade Support
Progent's Microsoft-certified Exchange 2010 engineers can assist your organization to maintain and debug your current Exchange Server 2010 environment or give you access to the expertise of seasoned Exchange Server 2016 professionals and Office 365 Exchange Online specialists to help you assess the benefits of upgrading to a modern edition of Exchange that offers fast payback by improving your productivity, lowering the cost of equipment and service, simplifying management, and integrating your vital communications technologies.
Talk to a Progent Network Support Expert
To learn how to access a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or go to Online Network Support.