Computer Help for Mid-size Businesses

What Is ProSight Virtual Hosting?
Cloud computing provides access to computing resources like processing, storage and applications remotely via the Internet rather than locally. Unlike public clouds such as Microsoft Azure and Amazon AWS, private clouds are used exclusively by a single organization, providing complete control over configuration and resource allocation. Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft Certified engineering team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and saves money. With Progent's ProSight Virtual Hosting service, a small business can have its servers and critical applications hosted in a secure and fault tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.

By using virtualization technology, Progent can optimize the fault tolerance, security, performance, scalability, recoverability, and portability of the client's environment while keeping hosting expenses at a minimum. Progent's customers retain ownership of the operating system platforms and all application licenses while Progent owns the dedicated host servers and is responsible for their maintenance. This means that Progent's clients do not have to invest heavily in capital equipment that becomes quickly outdated. Virtualization also means that customers can easily and inexpensively move their entire IT environment to another host or take it in house if and when they believe such a move makes business sense.

Find out more details about Progent's world-class data center for Progent's ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Businesses
Small and midsize businesses lack the budget or the management time to build and maintain an on-site information network environment that can match the dependability, security, and support quality demanded by large companies. Unfortunately, network downtime, unresolved technical problems, security breaches, poor performance, and low service levels all impair productivity for businesses of any size, and in the case of small companies the relative damage caused by a serious network problem can be far greater than for a larger organization. Mission-critical and line-of-business applications are by definition vital to any organization, but larger enterprises have the economy of scale to build network infrastructures and hire IT support staffs that provide acceptably high degrees of reliability, security, performance, and support. Smaller companies do not.

Progent's ProSight Virtual Hosting service allows small businesses to get the benefits of enterprise-class IT infrastructure and world-class support services at a cost that is typically far lower than the cost of building and maintaining in-house datacenters and managing full-scale internal IT support groups.

Hybrid Cloud Solutions
Many organizations combine private and/or public cloud resources with networks located at their own site or sites. This so-called "hybrid cloud" model may be adopted because of security compliance regulations, performance requirements, business continuity strategies, specialized hardware, or other reasons. An example is an organization that uses a cloud-hosted Microsoft Exchange Server but is required to keep certain sensitive mailboxes on site. Progent can help you build cohesive hybrid solutions that seamlessly incorporate cloud-based and local infrastructure securely connected via site-to-site tunneling. (See Office 365 Integration with On-premises Environments.)

How ProSight Virtual Hosting Is Different from Conventional Application Hosting
With ASP (Application Service Provider) or SaaS (Software as a Service) hosting models, customers own their corporate data but not the operating system platforms or the application licenses for the software that is being maintained by the hosting service. Because it is expensive and time consuming to move from an ASP or SaaS hosting service to another hosting provider or to bring the entire system in house, small and midsize businesses with limited IT budgets effectively become captive to their hosting service.

With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without lengthy and risky reinstallation and configuration. With ProSight Virtual Hosting, you are not locked into a single hosting service.

Another benefit that stems from the virtualized architecture behind Progent's ProSight Virtual Hosting service is that data can be recovered quickly in case of a catastrophic event such as a natural disaster. Since the virtual environment is regularly backed up and archived off site, it can be hosted by any physical server acting as the underlying host to the virtual environment.

Progent will also host environments with a mix of operating system platforms and applications and little standardization. This type of environment is common for smaller businesses but is not addressed by application hosting services and is difficult to support for any hosting service that does not utilize a virtualized architecture or that does not retain a support staff with the depth and breadth of Progent's seasoned engineers. Public clouds, although fully virtualized, impose rigid standardization rules and offer little flexibility for controlling servers, supporting legacy applications, or accommodating in-house computing styles or legacy applications.

Download Progent's ProSight Virtual Hosting Service Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight Virtual Hosting, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT staff and your assigned Progent technical consultant so that potential issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding family of in-depth management reporting tools created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with leading backup software companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

• Progent's Outsourced/Shared Call Desk: Help Desk Managed Services
  Progent's Call Desk managed services enable your IT staff to offload Help Desk services to Progent or split activity for support services transparently between your in-house network support resources and Progent's nationwide roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a seamless supplement to your internal support organization. User interaction with the Service Desk, delivery of support services, problem escalation, ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate network support group, by Progent, or both. Learn more about Progent's outsourced/co-managed Service Desk services.

• Active Defense Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. Progent Active Security Monitoring services protect on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend physical and virtual endpoints against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to defend against ransomware or recover rapidly following an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Nephilim. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight Virtual Hosting Service
To find out more details about Progent's ProSight Virtual Hosting service and to learn how Progent can help your company to simplify your IT management, call 1-800-993-9400 or visit Contact Progent.