Network Outsourcing for Mid-size Businesses

What Is ProSight Virtual Hosting?
Cloud computing provides access to computing resources like processing, storage and applications remotely via the Internet rather than locally. Unlike public clouds such as Microsoft Azure and Amazon AWS, private clouds are used exclusively by a single organization, providing complete control over configuration and resource allocation. Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft Certified engineering team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and saves money. With Progent's ProSight Virtual Hosting service, a small business can have its servers and critical applications hosted in a secure and fault tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.

By using virtualization technology, Progent can optimize the fault tolerance, security, performance, scalability, recoverability, and portability of the client's environment while keeping hosting expenses at a minimum. Progent's customers retain ownership of the operating system platforms and all application licenses while Progent owns the dedicated host servers and is responsible for their maintenance. This means that Progent's clients do not have to invest heavily in capital equipment that becomes quickly outdated. Virtualization also means that customers can easily and inexpensively move their entire IT environment to another host or take it in house if and when they believe such a move makes business sense.

Find out more details about Progent's world-class data center for Progent's ProSight Virtual Hosting services.

A Smart Outsourcing Alternative for Small and Midsize Businesses
Small and midsize businesses lack the budget or the management time to build and maintain an on-site information network environment that can match the dependability, security, and support quality demanded by large companies. Unfortunately, network downtime, unresolved technical problems, security breaches, poor performance, and low service levels all impair productivity for businesses of any size, and in the case of small companies the relative damage caused by a serious network problem can be far greater than for a larger organization. Mission-critical and line-of-business applications are by definition vital to any organization, but larger enterprises have the economy of scale to build network infrastructures and hire IT support staffs that provide acceptably high degrees of reliability, security, performance, and support. Smaller companies do not.

Progent's ProSight Virtual Hosting service allows small businesses to get the benefits of enterprise-class IT infrastructure and world-class support services at a cost that is typically far lower than the cost of building and maintaining in-house datacenters and managing full-scale internal IT support groups.

Hybrid Cloud Solutions
Many organizations combine private and/or public cloud resources with networks located at their own site or sites. This so-called "hybrid cloud" model may be adopted because of security compliance regulations, performance requirements, business continuity strategies, specialized hardware, or other reasons. An example is an organization that uses a cloud-hosted Microsoft Exchange Server but is required to keep certain sensitive mailboxes on site. Progent can help you build cohesive hybrid solutions that seamlessly incorporate cloud-based and local infrastructure securely connected via site-to-site tunneling. (See Office 365 Integration with On-premises Environments.)

How ProSight Virtual Hosting Is Different from Conventional Application Hosting
With ASP (Application Service Provider) or SaaS (Software as a Service) hosting models, customers own their corporate data but not the operating system platforms or the application licenses for the software that is being maintained by the hosting service. Because it is expensive and time consuming to move from an ASP or SaaS hosting service to another hosting provider or to bring the entire system in house, small and midsize businesses with limited IT budgets effectively become captive to their hosting service.

With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without lengthy and risky reinstallation and configuration. With ProSight Virtual Hosting, you are not locked into a single hosting service.

Another benefit that stems from the virtualized architecture behind Progent's ProSight Virtual Hosting service is that data can be recovered quickly in case of a catastrophic event such as a natural disaster. Since the virtual environment is regularly backed up and archived off site, it can be hosted by any physical server acting as the underlying host to the virtual environment.

Progent will also host environments with a mix of operating system platforms and applications and little standardization. This type of environment is common for smaller businesses but is not addressed by application hosting services and is difficult to support for any hosting service that does not utilize a virtualized architecture or that does not retain a support staff with the depth and breadth of Progent's seasoned engineers. Public clouds, although fully virtualized, impose rigid standardization rules and offer little flexibility for controlling servers, supporting legacy applications, or accommodating in-house computing styles or legacy applications.

Download Progent's ProSight Virtual Hosting Service Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight Virtual Hosting Service, click:
Progent's ProSight Virtual Hosting Service Datasheet. (PDF - 100 KB)

Other ProSight Managed Services Offered by Progent
Besides ProSight Virtual Hosting, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard physical and virtual endpoints against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with advanced backup software providers to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services product family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. Progent Active Security Monitoring services safeguard local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ransomware protection and cleanup services.

• Outsourced/Co-managed Help Center: Support Desk Managed Services
  Progent's Call Center services allow your IT staff to offload Help Desk services to Progent or divide activity for support services transparently between your internal support resources and Progent's nationwide roster of IT service technicians, engineers and subject matter experts (SBEs). Progent's Co-managed Service Desk offers a smooth supplement to your in-house IT support organization. End user access to the Service Desk, provision of support, escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your corporate network support organization, by Progent's team, or by a combination. Learn more about Progent's outsourced/shared Service Center services.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to block ransomware or recover rapidly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Egregor. Progent will work with you personally to gather information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that minimizes your exposure to ransomware and aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

How to Get Started with Progent's ProSight Virtual Hosting Service
To find out more details about Progent's ProSight Virtual Hosting service and to learn how Progent can help your company to simplify your IT management, call 1-800-993-9400 or visit Contact Progent.