Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve compliance, and increase worker output by ensuring that operating systems and applications are always up to date, managing licensing, and reporting usage patterns so you can make smart buying decisions. Once you are set to upgrade your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and fixing System Center Operations Manager solutions and offer companies of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to fix critical issues detected by SCOM 2012.
Progent's Microsoft-certified engineers can help you design, document, implement, administer, and repair a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the important 32-bit applications which you intend to retain plus the latest 64-bit editions of applications you plan to run.
Progent can provide the guidance of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management solution following best practices promoted by CRISC and geared to match your company's risk appetite, business goals, and IT budget.
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.
Microsoft CRM helps mid-market businesses nurture positive customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help improve selling success and deliver consistent, efficient customer service. Progent can set up the optimal network environment, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer support data.
By using virtual server technology, businesses can run multiple virtual machines on one actual server. Virtualization technology enables IT organizations to gain all the benefits of server isolation, but without the costs that goes with buying additional server equipment. Virtual servers are also the critical technology for building private clouds, which offer important benefits such as lowering the costs of hardware, facilities, and management while enhancing data protection, system availability, and recoverability. Other useful server management technologies are network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management experts can help you in all aspects of server virtualization and management to allow your business to cut expenses and conserve time.
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) voice communication. Lync Server 2010 can enhance the capability of Exchange Server, SharePoint Server and Office or Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist your company to manage and repair your current Lync 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to plan and execute an efficient Skype for Business migration.
Progent’s private cloud hosting service enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restore. Smaller organizations can use Progent’s private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and operation of network equipment and data center facilities while benefiting world-class levels of network availability and physical security.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.
Progent offers the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and security professionals to assist you to evaluate the likely advantages of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Progent's Microsoft-certified consultants can provide economical online and onsite expertise, software development, and debugging services for businesses of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Progent has been providing SharePoint consulting services since the initial product was published more than a decade ago, and Progent has the scope of IT knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from a different collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in individual jobs related to your SharePoint 2013 deployment.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks.
Cisco's security and offsite connectivity solutions for small to medium sized companies represent a complete range of manageable protection hardware and software to help you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate objectives.
Progent's certified database application developers can provide small and midsize businesses remote support for popular RDBMS products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services available from Progent include installation and configuration, application design and coding, administration services, replication and synchronization strategies, storage management, tuning, data migration, security and compliance, backup and recovery options, problem solving, and webinar training.
Progent’s Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service engineers offer phone support and remote secure computer access to isolate and resolve network problems quickly and affordably. The breadth of IT expertise represented by Progent's team of nationwide support engineers allows Progent to escalate even the most difficult problems to qualified experts as needed.
If you have a small business IT system with 10 to 50 desktop clients, Progent's IT outsourcing services free your business from over-reliance on an individual independent consultant while giving you affordable and reliable access to high-quality network support. By delivering IT support help when you need it, offering advanced knowledge for key applications, delivering unique services such as automated network monitoring, and charging only for support you use, Progent gives you an economical solution for maximizing the business value of your small office information system. Progent is the smart way for small businesses to build and support a robust and safe IT network and to benefit from quick access to the skilled consulting ordinarily available only to enterprises who are able to support a sizeable internal IT group.
Progent's certified security consultants can show you how to safeguard your Mac environment through professional support offerings including running security audits, clean up after virus and worm attacks, configuring firewalls, integrating secure off-site and mobile connectivity, installing automated programs for protection against viruses, spam, and malware, and developing a company-wide security strategy adapted for the particular goals of your corporate information system.
Progent's veteran group of network consultants and subject matter specialists have extensive experience delivering remote and onsite assistance for organizations of any size who need to integrate Android phones into their information networks so that users can be productive from anywhere. Progent has the breadth of know-how to solve technical issues that involve multiple vendors and that represent a combination of older and current technology. Progent provides affordable remote expertise to help you with any stage of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to assist you to handle particularly challenging IT problems, or Progent can provide comprehensive project management support to ensure that you complete major network projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one classes to help you manage and use Android phones and tablets efficiently.
Progent can assist your organization in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook.
Cisco's Meraki MS line of access and distribution switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer affordable remote expertise to assist you to design and deploy an efficient network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, configure policies to ensure security, create and test a disaster recovery plan, and troubleshoot technical issues related to any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking infrastructure.
Progent's certified consultants can provide offsite and onsite support expertise to assist you to administer, support, and repair PCs powered by Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, disaster recovery, remote access, mobile device management, Wi-Fi configuration, and 24x7 network monitoring.
Progent's certified consultants can provide remote and onsite consulting expertise to help your company to manage, support, and repair computers powered by Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, disaster recovery, online access, smartphone and tablet management, Wi-Fi configuration, and remote network monitoring.
Remote continuous monitoring, automated alerts, and periodic analytical reporting are vital to preserving the proper operation of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management options delivered as economical services created to help you to identify and resolve a most IT network issues before they can hurt your business.
Progent’s colocation center IT services are designed for companies with hardware located at IDCs or data center colocation hosting sites and in need of timely on-premises help at the co-location site as well as remote help from Microsoft and Cisco Premier professionals. Progent provides a full array of data center and IDC and collocation consulting services such as network architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of non-stop systems, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server and storage cluster systems.
Cisco has designed a full product line of routers including routers designed to provide the protection, bandwidth, and reliability demanded by organizations ranging from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it easy to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Progent's Microsoft-certified engineers can deliver low-cost online and on-premises help to carry out your migration to Exchange 2010, produce thorough documentation of your new email environment, train your network support team and users to get them ramped up rapidly on Microsoft Exchange Server 2010, and provide ongoing management services and technical help. Progent's consultants can also assist you to upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker access, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and users, and post-migration Call Center support services.
Progent's Computer Help Desk Outsourcing Support Services for desktop support are intended specifically for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation options but who have to work within a modest network support budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for legal workflows. Progent offers online guidance from NetDocuments consultants who can help your law firm to design, deploy, administer, tune, or troubleshoot a document management system (DMS) environment powered by NetDocuments.
Progent's Microsoft-certified engineers can assist your company to streamline desktop PC software update deployment by providing support for administration solutions such as Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint Server offers a common location for your workers or customers to connect to, manage, share and interact with relevant data, documents, and applications and to communicate with other people. SharePoint enables quicker and better decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services join employees, customers, teams and projects with the information they’ve created in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your current SharePoint environment or migrate to the current version of SharePoint Server or to SharePoint Online.
Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to design, deploy, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide affordable remote or onsite expertise to assist businesses to migrate smoothly to a modern unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based infrastructure into a seamless information management system.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, software development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive intranet system.
Windows Hyper-V 2016 utilizes core technologies initially developed for and refined on Azure, among the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-based or hybrid installation, create and execute a non-disruptive upgrade strategy, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers maximum business benefit.
In addition to offering access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, upgrade support, and one-on-one or group online training classes customized to meet your specific requirements. Progent's experts also can help you integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.
Progent's Intune consultants can help your company to understand the business value of utilizing Intune for configuring and managing your portable computers including notebooks, phones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can help your company to configure policies, set up test systems to confirm the benefits of Microsoft Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for unified change management, and maintain your Intune deployment.
Progent can provide affordable remote consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Progent is among the most qualified IT support companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses receive the full advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 support.
Remote management cards give IT administrators complete control of a server without the need for a personal visit. Using these server management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical help. Progent is familiar with a variety of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to suit your unique business needs. Progent’s Microsoft consultants provide experience in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce consulting support for secure, corporate-wide information sharing as well as integration with CRM products.