Additional Topics of Interest

24/7 IT Training Technical Support
Information Transfer Specialist

Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

Adaptive Security Device Manager Integration
Top ASA and PIX Firewalls Computer Engineer

Progent's Cisco-certified CCIE network engineers can help you to maintain your legacy PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

Part-Time CIO Online Technical Support
CIO Outsourcing

Progent can supply small companies with an IT management expert who can act as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy appropriate technology to improve business operations so they match better with your corporate objectives. Your business can create and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer.

Top Exchange Server 2016 Migration Planning Specialist
Microsoft Exchange 2016 Migration Support and Setup

Progent can assist your business in any and all facets of your migration to Exchange Server 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

24 Hour Ransomware Recovery Consultant
Ransomware Recovery Consultants

Progent's ProSight family of managed services are geared to provide businesses who maintain small internal network support teams with low-cost access to world-class management tools and technical experts. Benefits of the ProSight catalog of managed services include predictable IT management costs, automation of routine management processes, ongoing absorption of new technology, graceful migration from older technology to up-to-date solutions, improved alignment of information technology with strategic goals, access to veteran IT experts, and allowing management to focus on business rather than fast-evolving computer technology.

Network Monitoring On-site Support
24x7 Network Remote Support Services

Even if your business has a minimal network services group and a limited IT budget, your information network can still have the same high reliability and performance that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent network management software for proactive monitoring and alerts, and cost-effective support packages such as a help desk service to keep your mission-critical network applications and hardware operating.

Co-Location Support and Help
Internet Data Center Support Outsourcing

Progentís data center support services are designed for businesses with hardware located at Internet Data Centers or data center collocation hosting sites and in need of on-demand on-premises assistance at the co-location facility as well as off-site support from Microsoft and Cisco Premier Certified professionals. Progent offers a full range of data center and IDC and colo support services including network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, development and installation of high availability systems, architecting and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage cluster systems.

Microsoft Experts Contract Programming Firm Office Access database
Cisco and Microsoft Certified Professionals Microsoft Access

Progent can provide economical online support for all editions of Microsoft Access including desktop and browser-based versions and can provide expert help for application programming, database migration, performance tuning, report design, and maintenance. Progent also offers tailored webinar training for Office Access application development and database management.

24x7x365 Support and Integration System Center 2016 Azure Integration
SCCM 2016 Online Help

Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier network support experts. With Progent's economically priced IT service programs, small and midsize businesses can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small business information systems world-class availability, security, and productivity.

7800 Series IP Phone Technical Support
Integration Services Cisco VoIP Phones and CallManager

Progent's Cisco CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

Dynamics GP Development Services
24 Hour Dynamics GP Software Development Consulting

Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to design custom mission-critical applications and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that allow you to track your business more thoroughly, transforming raw information into valuable understanding of your company and customers.

Professionals Computer Support Help Desk
Specialists Cisco Help Desk

The Help Desk support delivery structure used by Progent gives small and midsize companies an efficient option to dependence on independent service individuals by offering extensive expertise shared by multiple engineering teams, optional 24x7 availability of urgent help, escalation capability to top-level engineers for handling even the most complex issues, support consistency and reliability, quick follow-up overseen by veteran support administrators, a choice of convenient mechanisms for requesting service tasks, plus excellent progress visibility enabled by ticket updates and accessible via a web portal.

Consultant Dynamics GP 2015 R2 Troubleshooting
Dynamics GP 2015 Dexterity Coder

Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud readiness, works with popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, extends the Web Client, and delivers more than 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the broad technical skills and experience to resolve the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this powerful platform.

Support Outsourcing Apple OSX Tiger
OS X Onsite Technical Support

Progent's experts offer Mac users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad synchronization, or moving to Apple's iCloud. For computer environments built exclusively on macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is reliable, safe, efficient and aligned with your company's business goals.