Additional Topics of Interest

Help Desk Call Center Computer Consultants
Help Desk Online Technical Support

The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center gives small and midsize companies an effective option to dependence on independent service individuals by offering extensive technical knowledge shared by multiple engineering teams, optional round-the-clock availability of urgent help, escalation capability to top-level experts for handling even the most difficult problems, service consistency and reliability, quick follow-up enforced by seasoned IT service managers, a choice of easy-to-use techniques for requesting service jobs, and a high level of progress visibility made possible by trouble ticket updates and accessible through a web-based portal.

Exchange and Apple Mac Help and Support
Information Technology Consulting Mac and Exchange

Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, examine the GAL, import addresses, sync up calendars, and alert people to meetings via your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.

Lync Server 2013 and iPhone Professionals
Specialist Lync Server 2013 PSTN Gateway

Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN telephony. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support to help your company to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also help you to plan and execute an efficient Skype for Business migration.

Microsoft Dynamics CRM Consultant Services
Customer Relationship Management Onsite Technical Support

Microsoft CRM helps mid-market businesses build profitable customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve selling success and deliver consistent, effective customer service. Progent can set up the optimal network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer service data.

VMM 2016 Console Help and Support
VMM 2016 Database Network Engineer

System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy versions of VMM, develop processes for building and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you assess the strategic business benefits of the latest technologies such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi support.

Emergency Network Consulting Office 365 Integration
Top Ranked Computer Engineer Microsoft 365 Hybrid Solutions

Progent can help your business to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that transparently combine on-premises and cloud-based products and services.

Remote Forefront Threat Management Gateway 2010 IT Consultants
Forefront Network Inspection System Remote Consulting

Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft ISA Server and offers a centrally administered web gateway that acts as a single-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting features, permits customized reports powered by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can help you to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

Biggest Microsoft Office XP Technology Consulting
Microsoft Office System Designer

Progent’s IT outsourcing packages offer economical computer support for small organizations. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate risks, permitting network support expenses to increase in a more linear and controlled fashion than is possible by assembling a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust network foundation for your critical applications powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

Exchange 2000 Server Computer Consultant
Microsoft Exchange Computer Consulting

Progent is one of the most qualified IT consulting firms for integrating email solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange Server 2000 for common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.