Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Progent's small granularity avoids large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
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Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, administer and repair VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, fault tolerance, and disaster recovery.
Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, tuning wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and hardening data security by identifying cyber threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller solutions.
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices.
Progent's Microsoft-certified SQL Server 2022 experts can help you to assess the business case for migrating to SQL Server 2022 and can provide rapid online or onsite access to consulting experts in solution planning and deployment, software development, database administration, and cybersecurity.
Progent's Technical Response Center (TRC) offers low-cost nationwide extended hours online support for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers offer 24x7 telephone help and online direct network connection to isolate and resolve network problems quickly and affordably.
Progent can help you to plan and carry out an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across onsite and Azure resources.
ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.
ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's support services for software/firmware update management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.
Progent's ProSight Active Security Monitoring utilizes next generation behavior-based analysis tools from SentinelOne to defend endpoint devices and physical and virtual servers against recognized as well as zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to help you to plan, install, manage and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup technology.
Progent's high availability network consultants provide reliability consulting, disaster recovery services, network load balancing, fault-tolerant interoffice connectivity, high-availability Internet architecture design, 24x7 data center support, and other 24x7 networking support to show your company integrate a 24x7 network for line-of-business applications. Progent possesses the experience to develop affordable, fault-tolerant networks by deploying the expanding suite of Microsoft Windows Cluster servers including Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster. Progent's Microsoft and Cisco certified consultants can help you build a high-availability mutli-site network with a completely redundant Internet interface and efficient network load balancing.
Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a broad range of affordable remote consulting services to help your organization to manage and troubleshoot your existing Microsoft Word environment or help you to move to a newer version of Office Word. Support offered by Progent's Word experts include VBA programming, isolating and fixing compatibility problems between various releases of Word, integrating Word with other Microsoft Office apps like Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security support, smart phone integration, and online training sessions tailored for your special requirements.
If your business runs a Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can help your entire enterprise in a broad range of security topics such as security management procedures, security architecture and models, access control systems and methodology, software development security, business processes security, physical security, communications, infrastructure and web security, and workplace recovery planning. CISM and CISSP define the fundamental competencies and international standards of performance that information security professionals are expected to possess. These accreditations give executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and knowledge to offer effective security management and consulting help.
Progent's Duo services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices.
Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with one or more cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
If your company is developing Linux-based applications in an environment that includes Windows-based processors, PCs, and office applications, Progent can provide full-service IT outsourcing that frees you to focus on your field of high-value know-how while avoiding the continual hassle of maintaining your company information system. By using smart server monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an affordable solution for supporting an information system that features high dependability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature comprehensive it outsourcing, virtual infrastructure, remote and on-site support and repair, network monitoring, and Help Desk services.
For corporations with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Certified IT support experts and certified Cisco network consultants can provide a variety of network consulting services including project management, SOX compliance, office moves, corporate security, system architecture, local or phone-based branch office support, and technical support for colocation hosting environments. A Progent IT consultant can help you plan a multi-site network that makes efficient use of co-location services and Internet data centers. Progent's Microsoft Premier engineers can help major enterprises design, integrate and support massive rollouts of the latest releases of Microsoft products including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Progent's small granularity eliminates big invoices for quick repairs so you won't be forced to permit less critical problems to fester.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's Cisco certified Wi-Fi experts can provide affordable remote and on-premises help for both legacy and modern 802.11ac Aironet wireless access points and Progent can assist you to plan and maintain Wi-Fi solutions that include indoor and outside/industrial Aironet access points.
Progent's team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of individual best practices that are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems efficiently.
Progent can help you in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your VMs, databases and log files; configuring HLB for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware.
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of a new generation of high-end programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent's Juniper Networks-certified network consultants can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade smoothly from outdated products to the latest releases. Progent's Junos OS engineers can also offer expertise with Juniper's flagship network operating system to enable you to simplify the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage environments that incorporate a mix of Juniper's software platforms.
For small companies considering Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail information@progent.com.
Progent's UNIX platform consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with a convenient one-stop consulting firm to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical devices.
Progent can show you how to plan and execute a smooth migration to Dynamics GP so that you retain your information, improve your protection, enhance your analytics, take full advantage of Microsoft Office integration, and reduce business disruption by creating and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP.
For smaller businesses, network security and information assurance and regulatory compliance can be too complex to stay ahead of but too dangerous to overlook. The world's largest institutions have been breached, and the leading cloud services have on occasion been knocked out. It looks like there's no place to hide. Progent has made it economical for small and midsize companies to implement vital security projects successfully by offering the advantage of billed time to the closest minute without any minimum billing for online help. You have access to a world-class computer expert to provide just the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of network security including security audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a comprehensive security plan.
Progent's certified consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your company, perform test implementations to validate Hyper-V's operation with your line-of-business applications, assess your network architecture for optimal operation with virtualization technology, assist you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, educate your IT personnel to track and manage Hyper-V, offer world-class consulting help for improving the security of your virtual machines, establish and validate business continuity processes that maximize system uptime, and deliver continuing consulting and technical support including affordable online troubleshooting and turn-key Help Desk outsourcing.
Progent's engineers can deliver a range of network consulting services to assist companies of all sizes to deploy, administer, and support networks that include desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to set up test environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment projects following industry best practices.
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate critical problems uncovered by Microsoft SCOM 2012.
Progent can assist small and mid-size companies to set up IP voice platforms to provide their telecommuters the advantage of virtual extensions of the company phone network.
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Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.
If your business computer system combines Sun Solaris technology with MS Windows, Progent can assist you to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for easy administration, transparent dataflow, high availability, enhanced performance, and tight security. Progent's Sun Solaris and MS Windows integration assistance offerings include network architecture integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical support and troubleshooting, on-site technical support, and Helpdesk outsourcing.
MS Communications Server provides IM and Real Presence as part of an extensible, world-class solution offering enhanced protection, transparent integration with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and improved operational efficiencies, increased worker output, and better intellectual property security. MS Office Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide remote and on-premises support and troubleshooting help for your Office Communications Server environment and can help your organization to assess the advantages of migrating to Skype for Business. Progent can also help you to design and carry out an efficient upgrade that will add significant strategic value to your information network
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Progent offers the services of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management strategy based on leading practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Progent's UNIX platform support services provide small companies and software developers support for managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with a convenient one-stop source to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Cisco's network security and offsite connection technology for small businesses provide a complete line of manageable security products to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that align most closely with your company objectives.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the basis for a feature-rich but manageable information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT expert with hands-on expertise and extensive knowledge in designing and building effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into SBS 2011 and SBS 2008. This experience assures you success in deploying, managing, and troubleshooting network environments powered by the Microsoft SBS suite of servers and applications.
Progent's Juniper-certified network consultants can help your company to design and deploy Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate efficiently from discontinued products to current releases. Progent's Junos OS consultants can offer support for Juniper's premier network control software to enable you to simplify the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain networks that include a combination of Juniper's OS platforms.