The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center gives small and midsize companies an effective option to dependence on independent service individuals by offering extensive technical knowledge shared by multiple engineering teams, optional round-the-clock availability of urgent help, escalation capability to top-level experts for handling even the most difficult problems, service consistency and reliability, quick follow-up enforced by seasoned IT service managers, a choice of easy-to-use techniques for requesting service jobs, and a high level of progress visibility made possible by trouble ticket updates and accessible through a web-based portal.
Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, examine the GAL, import addresses, sync up calendars, and alert people to meetings via your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.
Microsoft Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN telephony. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support to help your company to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also help you to plan and execute an efficient Skype for Business migration.
Microsoft CRM helps mid-market businesses build profitable customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve selling success and deliver consistent, effective customer service. Progent can set up the optimal network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer service data.
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy versions of VMM, develop processes for building and deploying virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you assess the strategic business benefits of the latest technologies such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi support.
Progent can help your business to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid solutions that transparently combine on-premises and cloud-based products and services.
Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft ISA Server and offers a centrally administered web gateway that acts as a single-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting features, permits customized reports powered by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can help you to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Progent’s IT outsourcing packages offer economical computer support for small organizations. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate risks, permitting network support expenses to increase in a more linear and controlled fashion than is possible by assembling a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and robust network foundation for your critical applications powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent is one of the most qualified IT consulting firms for integrating email solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange Server 2000 for common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.
Progent's Microsoft and Cisco authorized experts provide three ways to help medium-size and large businesses develop an efficient and productive internal Computer Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and enhancement, executive reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies sift through the numerous top level Help Desk application programs on the market and determine what packages may be too costly, miss critical functions, or align poorly with your organization's business goals. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.
Progent’s Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for efficiently connecting people, teams and data. SharePoint Server offers a common spot for your employees or clients to access, organize, distribute and manipulate relevant information, files, and applications and to communicate with other people. SharePoint allows faster and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge they’ve created in a way that makes data convenient to find, download and apply. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint ecosystem or migrate to the current release of SharePoint.
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Progent's ransomware consultants can assist your business to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Even if your business has a minimal computer services group and a limited IT budget, your information system can still have the same high availability and performance that once required a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified network consultants, the most recent network management software for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your vital business applications and servers operating.
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange components to lower capital costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable remote support to assist your organizations to evaluate the benefits of Exchange Online, plan a solution that makes sense for your business needs and IT budget, carry out a non-disruptive migration from your current Exchange system to one that includes Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.
Progent's consultants can assist your company to evaluate the value of Lync Server 2010 for your environment and can assist you to plan and carry out a deployment of Lync Server 2010 that centralizes the management of IM and Presence and increases the output of your in-house employees, at-home workers, and smartphone users. Progent can also help your company to perform an efficient upgrade to Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server to enhance the team-computing functions of Microsoft Office programs, and provide webinar training and continuing technical support for Lync and other Microsoft technologies.
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, data security, uptime, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Windows Virtual Desktop for Apple Mac Computer Consultants
For corporations with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Premier network consulting professionals and certified Cisco system specialists offer a range of network support services such as project planning, SOX compliance, site moves, corporate security, system design, local or remote branch office support, and technical support for co-location hosting environments. A Progent IT architect can help you design a multi-site network that makes efficient use of colocation services and Internet data centers. Progentï¿½s Microsoft Certified engineers can help large corporations design, deploy and support massive rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentï¿½s CCIE and CCNP experts can help you configure Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
If your company is developing Linux-based applications in an environment that includes Windows-based servers, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your area of high-value expertise while avoiding the constant distraction of managing your company information system. By using smart network monitoring and by providing online and in-person support as your business needs it, Progent represents an economical way for supporting an IT system that provides high dependability, protection, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service information technology outsourcing, virtual infrastructure, remote and in-person support and repair, proactive network monitoring services, and Contact Center outsourcing.
Progent's Cisco CCIE-certified SIP integration experts can help organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-connected SIP trunks and can provide affordable online or onsite expertise to assist companies to migrate efficiently to a productive communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's servers in an environment that delivers the maximum degree of availability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting and Management services are built on mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor independence.
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity.
GIAC was founded in 1999 to certify the skill of IT security professionals. GIAC accreditations are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide expertise with all of the security capabilities covered within GIAC certification such as evaluating network security mechanisms, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Progent can provide the services of RIM BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry specialist and reducing the cost and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security professionals. This breadth of expertise, in conjunction with Progent's proven remote service delivery model, provides small companies a cost-effective solution for incorporating BlackBerry devices and software productively into their information network.
Cisco's security and remote access solutions for small to medium sized companies represent a complete array of easy-to-administer protection hardware and software to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.
Progent offers the services of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management strategy following best practices identified by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Progent offers enterprise customers the services of a NetApp-certified consultant for remote or onsite support for NetApp's entire portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN deployments efficiently following best practices.
Progent provides nationwide urgent technical support and troubleshooting services for companies who run environments powered by variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Online network consulting offers maximum return for your information technology budget by preserving client productivity and limiting the hours billed for computer repair services. Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to solve most network problems without wasting time and expense by going to your location. In the vast majority of situations your IT problems can be remediated by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to assist you with the toughest system problems.
Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual infrastructure promises lower TCO of servers and faster return on investment, more leveraged use of servers, simplified operations, increased network uptime, and easier management. Typical uses for virtual machines are resource consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or pilot testing systems from production systems.
Progent’s National Support Center offers national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support professionals provide telephone support and online secure network connection to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult problems to appropriate specialists as required.
Progent's Cisco-certified wireless consulting experts can assist businesses of all sizes to plan, implement, administer and repair Cisco Aironet wireless AP solutions to provide the throughput, coverage, density, expandability, security compliance and ease of management needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite consulting services for both legacy and current 802.11ac Aironet access points and Progent can help your business plan and maintain deployments of indoor and outdoor Aironet APs.
Progent's SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end security solution and design security into your corporate operations.
Progent's business climate will allow you to become a more capable consulting professional by enhancing your technical skills and increasing the satisfaction of your customers. Progent makes good on this promise by recruiting the best consulting talent for you to operate with, providing a state-of-the-art system architecture, using custom software tools to enable the highest level of service, and by streamlining our business structures for attracting and retaining clients.
Progent's Check Point Software experts can show you how to select and deploy Check Point Firewall software and appliances powered by Check Point Software's technology to offer an economical and effective security solution for your corporate network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security solutions from other vendors and offer a single source for on-going technical support, administration, education, and consulting expertise.
Even if your company has a small computer support staff and a modest IT budget, your information system can still feature the same high availability and performance that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT professionals, the latest system management products for proactive monitoring and alerts, and economical support packages such as a help desk service to keep your mission-critical business applications and servers operating.
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
Progent's UNIX platform support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Mandrake.
Progent can help you to design, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to create a backup solution with a minimum Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss caused by human mistakes, system glitches, malicious users, and external attacks like ransomware. For more information, visit ProSight Data Protection Services 360 Backup solutions.
Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, availability, scalability, and versatility that accelerate productivity of on-site, remote, and mobile users. Progent's Microsoft-certified experts can deliver affordable online engineering, technical support, and training services to help your company to design, implement, and manage Windows Server 2008 R2 in order to add substantial strategic value to your information system.
Remote 24x7 network monitoring, proactive alarms, and periodic reports are crucial to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can get a degree of network stability that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management solutions available as economical service packages designed to assist your company to identify and resolve a most IT network problems before they get big enough to disrupt productivity.
Altaro VM Backup software offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also supports low-cost backup to Azure storage. Top capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular recovery capability for specific files and emails, support for Windows CSV and VMware vCenter for managing larger environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to design, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
Progent's consultants can help you with every stage of Microsoft Azure integration including requirements analysis, prerequisites assessment, system design, pilot testing, deployment, centralized management, performance tuning, license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewall appliances and VPN connections so your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure resources.
Progent's certified Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2000 Servers and can streamline network administration, offer technical support and repair, and strengthen security. Progent can also show you how to design, justify, and implement a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing test programs to eliminate the technical risk associated with moving to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
Progent's Microsoft-Certified SQL consultants offer an array of support services to assist small and midsize businesses to plan, deploy, administer, and repair MS SQL 2008 systems so that they get the maximum competitive benefit from Microsoft's state-of-the-art relational database technology. Also, Progent offers help with system infrastructure, enterprise-wide protection, and custom software programming to increase the strategic benefit of your SQL Server network.
Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 consultants can help you to design, deploy, and manage an implementation of Forefront TMG or ISA Server 2006 on your network that delivers the firewall protection, performance and manageability that your business requires.