Visalia, CA Remote Help from World-class Network Troubleshooting Experts
Progent's network troubleshooting services can deliver your Visalia, CA business cost-effective and reliable access to world-class technical engineers. By delivering network consulting service when you require it, providing specialized expertise for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you use, Progent offers your Visalia, California business an affordable option for optimizing the profitability of small-scale business networks. If you maintain an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and maintain a reliable and secure IT system and to benefit from fast availability of the skilled support typically available only to businesses who can maintain a sizeable internal IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to design and implement a sensible cloud computing strategy.
Key IT Areas Supported by Progent for Business Networks in Visalia, California
Progent provides the services of qualified consultants for all aspects of business network technology deployed in small organizations. Products and technologies serviced by Progent include:
Support Delivery Options for Visalia, California Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering computer support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and strict expense control for a range of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small businesses the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about why to register for Progent's onsite computer support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to a professional Contact Center with efficient telephone assistance, remote repair tools, and sufficient technical strength for full problem escalation. Since smaller businesses usually have tight information technology funds and can provide little executive attention for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business information systems are always up and running. Learn more details concerning Progent's Helpdesk services.
- Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization strategies, plus integration, programming and training for small business software such as financials, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major software upgrades, extended projects such as management information application programming and customization, relational database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks common with smaller companies, and keeps control of the software in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote support services to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network data protection and reporting.
The scope and depth of Progent's engineering team offer a unique set of benefits to clients trying to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, in the trenches of IT support, executing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for resolving real-world network problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for fast solutions. Another advantage of granular invoicing is that your company will not be inclined to allow simple problems to fester until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who employ internal support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
If your Visalia, California business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).