Visalia, CA Remote Help from World-class Network Troubleshooting Experts
Progent's network troubleshooting services can deliver your Visalia, CA business cost-effective and reliable access to world-class technical engineers. By delivering network consulting service when you require it, providing specialized expertise for critical applications, delivering unique services such as 24x7 network monitoring, and billing only for services you use, Progent offers your Visalia, California business an affordable option for optimizing the profitability of small-scale business networks. If you maintain an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and maintain a reliable and secure IT system and to benefit from fast availability of the skilled support typically available only to businesses who can maintain a sizeable internal IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to design and implement a sensible cloud computing strategy.
Key IT Areas Supported by Progent for Business Networks in Visalia, California
Progent provides the services of qualified consultants for all aspects of business network technology deployed in small organizations. Products and technologies serviced by Progent include:
Support Delivery Options for Visalia, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Help Desk structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service records, consistent follow-through, and tight expense control for a range of IT service delivery options that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of in-person support visits. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online network support services.
- On-site Service
Progent provides onsite computer assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how to register for Progent's in-person computer service.
- Phone Support
Progent's Help Desk Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Helpdesk with efficient phone support, online repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically have tight IT budgets and can provide scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business information systems stay productive. Read more details about Progent's Contact Center services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major system upgrades, extended projects like business information application development and customization, relational database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of availability, security, and performance than is feasible using the class of on-site data center that is practical for most small organizations. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and performance is continually monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only provides the top degree of dependability and extensibility but that is also easy for clients to migrate to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT data security and incident reporting.
The scope and size of Progent's engineering staff bring a powerful array of advantages to clients wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not just world-class IT help, but also a consultant with field-tested methods for solving real-world IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids big bills for fast repairs. Another advantage of granular billing is that you are less inclined to allow simple problems to stay unaddressed until they become big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by every consultant to every client. The practice of documenting and archiving service records results in more effective service and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Visalia, California business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).