Professional Online Technical Support for Visalia, California Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by major network service organizations. Some small companies allow themselves to grow dangerously reliant on individual engineers or small consulting firms who don't have the bandwidth or extensive knowledge to respond promptly or effectively to technical emergencies. Other small businesses turn to giant support firms staffed with personnel taught to provide by-the-numbers solutions to ordinary issues but who are missing the background and technical scope to handle the diversity of environments and absence of standardization typical of small business information systems.
Progent's proven approach to delivering low-cost and effective network support to small businesses has made Progent among the premier Microsoft-certified network service organizations in the United States. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal network support group. This can save money and help meet schedules for major IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.
Core IT Areas Serviced by Progent for Visalia, California Businesses
As a Microsoft-certified Partner IT service company that maintains a large group of Cisco CCIE networking experts and Apple certified consultants, Progent offers urgent assistance and low-cost online consulting to Visalia, CA small businesses for a wide range of information technologies including:
Support Delivery Alternatives for Visalia, California Companies
Progent has a variety of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model ensures fast support, thorough service records, reliable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair network issues without the expense or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most IT issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to give small companies the best of both worlds: in-person support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues. For details, visit Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network design, virtual server strategies, plus configuration, programming and support for small business programs including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software migrations, extended initiatives such as management analytics application programming and customization, relational database software development and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of dependability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top degree of dependability and scalability but that is also easy for clients to migrate to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Visalia, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise IT support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent allows your company to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, smaller businesses often depend excessively on freelance engineers. Although individual service providers carry lower expenses than larger support organizations and can typically bill apparently smaller rates, they are often spread too thin to respond rapidly to urgent problems. If an independent consultant is occupied with another customer, sick, on travelling, or in class, the lack of replacement staff may require your company to go without assistance in case of an emergency. The more your small business expands, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can disappear quickly because of lower productivity. Also, when independent consultants encounter new problems, the unavailability of a large engineering group to fall back on for advice forces them to train on the job while your organization winds up with the costs for their ongoing education.
- Gain Access to Experts in Complex IT Issues
Many smaller support firms or independent engineers who concentrate on small business network support may excel at delivering routine fixes but don't have the experience to deal cost-effectively with complicated IT configurations that have a variety of operating systems, numerous sites, VoIP systems, mobile clients, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your company because enterprise environments are characteristically complex, integration issues demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven best practices.
- Build a Solid Foundation for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of ad hoc fixes often get tossed on top of a marginal foundation. As a business grows, stability and scalability issues can obstruct the productivity of the business. These environments require thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that will provide the reliable basis to meet critical business needs and ease downstream expansion.
- Partner with Solution Finders, Not Product Vendors
Small businesses need guidance and education to work through an increasingly complex array of technology options available for accelerating growth and improving productivity. They do not need an IT consultant or service firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match technical support with the genuine needs of clients. Combining network consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a client.
In case your Visalia, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).