Professional Remote Troubleshooting for Visalia, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by major IT service organizations. Some small businesses permit themselves to grow excessively dependent on individual consultants or small consulting organizations who lack the size or extensive skill sets to respond promptly or efficiently to technical crises. Other small businesses resort to giant support providers that employ technicians taught to offer standardized fixes for common problems but who are missing the background and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small company IT networks.
Progent's time-tested methodology for providing low-cost and effective technical support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote support to companies in every state in the country (refer to Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your internal network service staff. This can save money and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Office Networks in Visalia, California
Progent provides the support of certified experts for all aspects of information technology found in small and midsize organizations. Products and technologies serviced by Progent include:
Support Delivery Options for Visalia, California Companies
Progent has a selection of options for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity records, dependable follow-through, and tight expense monitoring across a range of network service delivery modes that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair network issues without the expense or time loss of in-person support visits. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person service technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, refer to Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and support for small business software including financials, ERP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects such as office relocations and major system upgrades, extended initiatives like management reporting software programming and customization, database application development and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is feasible using the type of on-site data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the cost of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can handle the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the licenses in the client's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online support services to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with advanced security projects such as SIEM solutions to help companies meet business guidelines and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's engineering team offer a powerful array of advantages to customers trying to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of IT support, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for resolving real-world IT problems rapidly.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with major bills for quick solutions. Another benefit of granular invoicing is that clients won't be inclined to allow minor problems to fester until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by each consultant to every customer. The discipline of documenting and organizing support records allows more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
If your Visalia, California company wants to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).