Fast, Affordable Online Computer Troubleshooting for Visalia, California Small Companies
For more than twenty years, Progent has specialized in providing world-quality IT support services to clients who have small-business IT budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers certified in a broad range of IT practice areas, a Call Center operational structure that promotes responsiveness and ensures follow-through, a global team of remote service professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major projects such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your business to design and execute your cloud strategy.

Core Technologies Supported by Progent for Office Networks in Visalia, California
Progent offers the support of certified consultants for all aspects of network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Visalia, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism ensures rapid support, thorough activity documentation, dependable follow-up, and strict expense monitoring across a range of network support delivery options that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online network support expertise.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: hands-on service professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable access to an online Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by limited information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that small business computer systems are always up and running. Read more details about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and training for small business applications including financials, ERP, reporting, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and major software migrations, longer term initiatives such as business analytics application programming and customization, database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible with the type of in-house data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems are consistently backed up and available for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition simple for clients to transfer to another support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry standards and government mandates for network information protection and reporting.

The scope and size of Progent's consulting staff offer a powerful array of benefits to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for solving real-world network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for quick solutions. An additional benefit of by-the-minute billing is that clients will be less inclined to permit minor problems to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each customer. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Visalia, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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