Low-cost Computer Troubleshooting from Microsoft premier Professionals for Companies in Visalia, CA
By delivering professional support when you need it, providing in-depth expertise for key applications, providing high-value services such as virtual server hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It network and reduce support costs. Progent appreciates that network protection, reliability, and performance are just as critical to small businesses as to large enterprises but that smaller companies don't have the economy of scale to spend aggressively in information networks and in-house support groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your business to plan and implement your cloud computing strategy.
Key Areas of Expertise Serviced by Progent for Businesses in Visalia, California
Progent's national group of world-class support professionals provides assistance for all aspects of network technology used by organizations of all sizes. Areas served by Progent in Visalia include:
Support Delivery Options for Visalia, California Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing network support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough service documentation, dependable follow-up, and strict cost control across a range of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote network support expertise.
- Onsite Service
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small and midsize companies the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network design, virtual server solutions, plus integration, programming and support for small business software including accounting, operations, reporting, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and major system upgrades, longer term projects such as business reporting software programming and support, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of availability, security, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small companies. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition convenient for clients to migrate to a different support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- OS and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Visalia, California Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support enable small and midsize companies to avoid the pitfalls associated with over dependence on thinly staffed service firms or individual engineers.
Teaming with Progent allows your business to:
- Avoid Over Dependence on Individual Consultants
For IT support, small businesses often depend heavily on freelance consultants. Although freelance support providers carry lower expenses than larger support organizations and can afford to charge apparently lower fees, they are frequently too overworked to respond quickly to urgent situations. If an independent consultant is busy with different customer, sick, on travelling, or in training, the lack of backup staff may require your business to go without help during a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you believed you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when independent consultants confront unfamiliar technologies, the lack of a big engineering group to depend on for help forces them to learn in place while your business winds up with the costs for their continuing training.
- Have Access to Certified Professionals in Sophisticated Network Issues
Many small service organizations or freelance engineers who concentrate on small business network consulting are capable of providing routine solutions but don't have the experience to work efficiently with complicated IT configurations that have mixed platforms, numerous locations, VoIP systems, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive team of specialists can be valuable to your small business because big-company networks are by nature complicated, support problems require in-depth understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and security calls for enterprise-tested processes.
- Build a Firm Basis for Seamless Growth
Small companies typically start with a network cobbled together on a tight budget. Lacking a strong basis, a series of band-aid repairs often get piled on top of a marginal foundation. As a company evolves, reliability and expandability problems can undermine the productivity of the business. These environments need thorough assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that will act as the reliable foundation to handle critical business requirements and ease downstream growth.
- Work with Solution Providers, Not Resellers
Smaller companies need guidance and education to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent provides services and expertise only. This allows Progent to align consulting support with the genuine needs of clients. Mixing IT support and product selling can lead to a conflict where the proposed solution is built around a predetermined technology rather than being based on the true requirements of a customer.
Get in Touch with Progent
In case your Visalia, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).