Visalia, CA Online Help from World-class Network Service Professionals
Progent's computer network technical support services can deliver your Visalia, CA company affordable and reliable access to world-class computer engineers. By providing IT support help when you need it, providing advanced expertise for critical applications, delivering unique services such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Visalia, California business an economical option for maximizing the productivity of small-scale office information systems. If you run a local system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe information network and to benefit from fast access to the experienced consulting typically restricted to businesses who are able to afford a sizeable internal information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited experts to assist your business to plan and execute a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Visalia, California Business Networks
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco Premier CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Visalia, CA businesses for a wide range of computer technologies such as:
Service Delivery Options Available for Visalia, California Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and strict expense control for a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to give small businesses the best of both worlds: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Online Help Desk Services.
- Consulting Services
Progent provides small businesses affordable access to enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, customization and training for small business software including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and massive system upgrades, longer term initiatives like business information application development and support, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay current, security and performance is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to another support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the multi- OS and loosely standardized environments typical of small companies, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of system security and can assist with advanced security programs such as SIEM solutions to help companies comply with industry standards and government requirements for IT information protection and incident reporting.
The scope and depth of Progent's consulting team offer a powerful set of advantages to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a consultant with field-tested approaches for resolving actual IT problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for quick repairs. Another benefit of by-the-minute pricing is that you will be less inclined to permit minor problems to stay unaddressed until they grow into major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by every staff member to every client. The practice of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Visalia, California business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).