Fast, Affordable Online Computer Troubleshooting for Visalia, California Small Companies
For more than twenty years, Progent has specialized in providing world-quality IT support services to clients who have small-business IT budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers certified in a broad range of IT practice areas, a Call Center operational structure that promotes responsiveness and ensures follow-through, a global team of remote service professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major projects such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your business to design and execute your cloud strategy.

Core Technologies Supported by Progent for Office Networks in Visalia, California
Progent offers the support of certified consultants for all aspects of network technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Service Delivery Options Available for Visalia, California Businesses
Progent has a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast response, thorough activity records, dependable follow-through, and tight cost control for an array of network service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small businesses the ideal combination: on-premises service professionals when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are intended for all companies who require prompt and reliable access to a professional Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Since smaller businesses typically have limited IT funds and can spare little executive attention for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business information systems are always productive. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for small business applications such as accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, longer term initiatives such as business information application programming and support, database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and MS SQL in order to provide small companies with higher degrees of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems are consistently archived and available for full and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with business standards and statutory regulations for network data security and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of benefits to organizations trying to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the front lines of network support, executing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not only expert IT help, but also a consultant with proven methods for resolving real-world network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size invoices for quick repairs. An additional benefit of granular billing is that customers will not be tempted to allow incipient issues to stay unaddressed until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each customer. The discipline of documenting and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal support staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Visalia, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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