For small company networks located throughout the state of Washington, Progent's Microsoft and Cisco authorized technical team members can deliver remote phone assistance and troubleshooting to resolve your network issues fast and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support databases to diagnose and resolve IT problems while avoiding the expense and time delays associated with onsite technical service calls.
If your Washington small business is situated beyond the larger metro areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical projects for a broad range of customers. This means you get not only the technical competency needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.
Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent network expert has access to the technology and training resources required to provide the best information technology support possible. Progent's outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and application development services allow small and midsize business customers to take advantage of the wide range of knowledge found in the IT departments of big companies without the significant cost and hassle of building and managing a self-sufficient in-house network support group.
Immediate Support for Urgent Issues
With Progentís urgent remote network troubleshooting services, you can receive instant help for issues that are causing lost productivity. Remote support does away with the long delay and higher cost required for on-site computer support. For day-to-day network administration work, Progentís off-site support engineers can complete most jobs within a few minutes of a request, instead of requiring you to wait for hours for on-premises help to show up.
Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Among the common remote Cisco router support services available from Progent include setting up hostname, IP addressing, routing maps, clock, and user accounts; configuring iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing tables, and line settings; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and availability strategy.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps that include Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a range of consulting services to help companies of all sizes to maintain, manage, and troubleshoot networks that include desktops, laptops, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.
CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM qualified security management consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and international standards of skill that information security professionals are expected to master. It gives business management the confidence that those who have earned their CISM credential possess the background and capability to provide efficient security management and support services.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is an important achievement that indicates mastery in information system security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo an extensive examination given by the ISACA professional group. Progent can provide the expertise of a CISA-certified network security audit professional able to help companies in the areas of IS audit process, information technology governance, network assets and infrastructure ROI, information technology support, protection of information assets, and business continuity preparedness.
PC and Mobile Device Centralized Administration Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and installation and Microsoft Intune consulting to centralize and streamline the administration of your PCs along with your web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2016 from a legacy device and application management solution or help you to enhance your existing SCCM 2016 environment to accommodate your changing business needs.
Planning Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and onsite evaluation and migration services for Windows 10 provided by Progent include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker access, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and users, and post-migration Call Center support services.
Microsoft Azure Cloud Planning and Integration Consulting
Progent's Microsoft Azure planning and integration consultants can assist you with any stage of Microsoft Azure integration such as requirements definition, prerequisites assessment, system design, pilot testing, deployment, automated administration, performance optimization, software license controls, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can help you to configure and troubleshoot firewalls and VPN connections so your users can securely access to Azure services, and Progent's Microsoft-certified consultants can help you set up key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid environment that seamlessly combines physical datacenters with Azure-based resources.
Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes key features first developed for and refined on Azure, one of the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a non-disruptive migration plan, train your IT management and support personnel, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution gives you maximum business value.
Progent's Customer Testimonials
Progent has provided online or on-premises network consulting assistance to organizations in each state in the United States. Many of these clients have indicated their appreciation to Progent in the form of testimonials to the excellence of Progent's support personnel. Check out Progent's customer testimonials to see what people say concerning the high level of Progent's IT services
Contact a Progent Network Consultant
To learn how you can get in touch with a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or visit Online Computer Support.