For office network systems located within the state ofWashington, Progent's Microsoft and Cisco qualified technicians can provide remote phone assistance and remote troubleshooting to solve your network systems problems fast and affordably. Progent has developed enterprise-grade expertise, advanced software tools, and support databases to diagnose and fix computer network problems without the expense and time delays associated with onsite technical service dispatches.

If yourWashingtonsmall business is located beyond the larger urban areas such asSeattle, Spokane, Tacoma, Bellevue, or Vancouver, your local network support options may be limited in technical expertise, or not available during a crisis. This can result in a office network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of expert network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide affordable network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice experts offer Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and carry out a smooth upgrade to a modern IP telephony and voicemail system.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of dependability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting and management services are based on proven virtualization platforms that allow small companies with multi- platform environments to save significantly on the expense of capital investments, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is an important achievement that represents expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo an extensive test administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified network security audit professional able to assist businesses in the fields of IS audit services, IT enforcement, systems and architecture lifecycle, information technology support, protection of information assets, and disaster recovery planning.

Telecommuters Solutions
Progent has two decades of background assisting small and medium-size businesses to plan, deploy, tune, administer, and troubleshoot IT networks that incorporate a remote workforce. For details about Progent's consulting services for an at-home workforce, see at-home workers solutions.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

Best Practices Applied by Expert Consultants
Many companies situated away from cities with plentiful expert consultants resort to less qualified or unseasoned local resources for vital IT support services. This can produce a network that is unstable or inefficient. Progentís staff of Microsoft and Cisco premier engineers average over a decade of hands-on industry experience, in the trenches of IT support, performing a wide range of information system services for a diverse selection of customers. This means that with Progent you get not only expert network engineering skills, but an engineer who understands computer industry leading practices in applying that knowledge to resolve actual business system problems efficiently and in a consistent fashion.

Configuration Support for Microsoft Lync 2013
Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and long-term goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your IT team and end users. Progent offers expertise in critical components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Word and PowerPoint. Progent's Skype for Business consultants can also help your organization to plan and implement out a smooth upgrade to Skype for Business.

Data Backup Consultants
Progent's backup experts offer help for a broad range of products and technologies that provide solutions for protecting Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent supports all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as an affordable and fully managed solution for reliable backup/disaster recovery.

Migration Support for Skype for Business Server
Progent's Microsoft Skype for Business experts can provide remote and onsite consulting services for organizations of any size to assess the costs/benefits of upgrading to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any facet of information system security. Progent can implement cost-effective cybersecurity solutions that protect a small office against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources distributed over multiple physical sites and public and private clouds.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.

Get in Touch with a Progent Computer Consultant
To find out how you can access a Progent computer consultant for online or onsite expertise in #(state), call 1-800-993-9400 or visit Online Computer Support.



An index of content::

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    Progent can provide comprehensive support for each phase of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, cost estimates of new software licenses and equipment required, recommended vendor sourcing, pilot verification at client site or at Progent's testing lab, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old servers, and webinar training for customer's IT staff and users.

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    Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to match your particular company requirements. Progentís Microsoft support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration services for secure, company-wide information sharing plus interfacing with CRM programs.

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    Progent's CISM-certified security consultants can show you how to secure your Apple Mac environment through expert support offerings such as running security audits, recovery from virus and worm penetrations, configuring firewalls, integrating safe remote and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy adapted for the particular goals of your business network.

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    Microsoft Windows Server 2008 R2 offers outstanding levels of performance, security, fault tolerance, scalability, and versatility that improve output of on-site, branch office, and mobile users. Progent's Microsoft-certified experts can deliver cost-effective remote consulting, troubleshooting, and training services to help you to plan, execute, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.

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  • Consultancy Ubiquiti WiFi
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    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi appliances installed across multiple sites with any number of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran wireless professionals who can assist your organization to determine the benefits of UniFi technology for your environment and help you to plan, install, manage, and maintain your UniFi ecosystem.

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    Progent's Check Point firewall experts can show you how to design, integrate, and administer firewall environments built around Check Point Next Generation security gateways and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you support older Check Point firewall models or migrate smoothly to Check Point's next-generation security gateways.

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  • Consulting Services Enterprise hybrid cloud
    Hybrid cloud Specialists

    Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

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  • Windows 10 Provisioning Onsite Technical Support Microsoft Windows 10 Migration Specialists
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