For small company network systems located in the state of West Virginia, Progent's Microsoft authorized professionals can deliver phone assistance and remote troubleshooting to solve your network issues quickly and affordably. Progent has acquired enterprise-class expertise, software utilities, and support databases to diagnose and fix IT problems while avoiding the cost and delays normally associated with in-person technical service calls.
If your West Virginia business is located beyond the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network support choices may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical projects for a broad range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying those skills to deliver cost effective network solutions.
Full Range of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security engineers can assist you to perform comprehensive security assessments, restore operations quickly from intrusions, configure firewalls, set up safe techniques for remote and mobile connectivity, install spam protection and email encryption, and craft a corporate-wide security strategy based on round-the-clock automated network monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection (ESP) for unified endpoint protection.
Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants can provide a wide range of online support services to assist you to plan, program, test, install, manage, and debug business applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel applications to the latest versions of Excel, support Excel on Apple iOS and Android mobile devices, and identify and fix compatibility problems between different versions of Excel. Progent offers on-demand support to organizations who need a quick fix to a specific problem associated with Office Excel and Progent can also provide full project management support for upgrading or creating mission-critical applications built on Office Excel. Progent's affordable webinar training for Excel can be customized to address the needs of individual users or groups.
NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.
ProSight Network Audits for Evaluating Network Infrastructure Health
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable and more secure AD environment. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. For more information about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.
Wide and In-depth Knowledge of Business Networks
Progentís group of more than 100 computer network experts means clients benefit from the leverage of over 1,000 years of combined experience and shared information to resolve the most vexing system issues. Progentís accredited network engineers possess the know-how to identify fixes fast and implement them affordably.
Consulting and Support Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to provide a unified solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of VMM, design workflows for creating and installing VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your datacenter resources with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere expertise.
Video Conferencing Consulting Support
Progent can provide the support of a certified video conferencing engineer with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can help your company to plan, install, upgrade, or maintain a telepresence solution that protects your current investment and optimizes the business value of your IT network. Progent can also provide the expertise of network infrastructure engineers able to assist businesses of all sizes to create and troubleshoot a communications network that delivers the performance, dependability, security, and expandability you need to support your video conferencing/telepresence environment.
Team Approach to Service and Technical Problem Escalation
Information networks have become ever more sophisticated. In addition, typical small office computer networks include solution from many different vendors. This makes computer integration and maintenance increasingly difficult. It is unfeasible for even the most talented individual to have deep familiarity in all facets of computer technology, or extensive practical experience in the enormous range of brands, models, and updates that small businesses incorporate in their IT networks. Progent follows a team approach to network consulting and depends on application experts to bring in-depth skills when necessary to fix the most intractable problems effectively, at the least expense to you.
Extended Hours Online Technical Support
Progent's economical extended hours remote technical support program provides clients 24x7 access to remote support from Progent's TRC. Services offered beyond regular business hours include resolving problems with Windows servers, MS Windows desktop support, assistance with Microsoft Office applications, system backup and recovery, and fundamental routing and switching support for Cisco technology.
Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco Wi-Fi controller experts can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller products. Progent can provide expertise for both physical and software-only wireless controllers and can help you to decide which version makes sense for your Wi-Fi solution. For Wave 2 Wi-Fi controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller expertise.
Virtualization technologies enable IT organizations to optimize utilization, simplify network administration, and enhance application uptime and security. run several virtual machines on a single actual processor. Common usage scenarios for virtual servers include resource consolidation, low-cost platforms for programs that only run on older operating systems, and economical segregation of software programming or testing environments from production ones. Progent's virtualization technology engineers can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX virtual network design and integration, and Citrix XenServer support. Progent can configure virtual servers to optimize speed, reliability and ease of administration while at the same time lowering costs; suggest and verify business recovery strategies that reduce productivity loss in the event of a catastrophe; and deliver ongoing maintenance, repair, and engineering assistance as computer technology advances.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer online or on-premises support to assist organizations of any size to design, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for the technologies that go into building an end-to-end Jabber solution including Cisco network devicesand management tools, Microsoft Office applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other components of a modern collaboration ecosystem.
Cisco IOS software Update Support
If you incorporates Cisco routers, you could be running an outdated version of Cisco IOS, the network OS used in almost all Cisco router and the latest Cisco switches. Cisco often publishes upgrades to IOS to fix problems, shore up security weaknesses, or improve functionality. However, upgrading IOS and other Cisco operating systems can be a challenge, depending on your Cisco device and your system infrastructure. For example, there may be limitations of local RAM that might cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified consultants offer a broad selection of support services associated with upgrading Cisco IOS software or any Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent can perform version audits of your router software, recommend appropriate updates, provision Cisco appliances, copy software images/, configure and verify your new software, tune performance, resolve problems, and teach your network support managers how to get the benefits of all significant new features.
Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or visit Remote Network Help.