For small company network systems located in the state of West Virginia, Progent's Microsoft authorized technicians can provide online assistance and troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has acquired top-notch skills, software tools, and support knowledge bases to troubleshoot and fix IT problems while avoiding the cost and delays normally associated with on-site technical service dispatches.
If your West Virginia small business is situated beyond the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network systems support options may be limited in skills, or unavailable during urgent situations. This results in a office network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a varied range of customers. This means you get not only the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to provide cost effective network solutions.
Immediate Assistance for Urgent Issues
With Progentís urgent online network troubleshooting services, your company can get immediate help for issues that are causing lost productivity. Online support does away with the lengthy delay and increased expense required for in-person computer help. For typical administration tasks, Progentís off-site support consultants can complete most jobs within minutes of receiving a request, rather than requiring your company to wait for up to a day for on-premises support to arrive.
Remote Support for Windows Server 2008 R2
The sophistication and versatility of Windows Server 2008 requires an IT expert with real-world experience and broad knowledge in designing and building efficient and comprehensive business information environments. The experience of Progent's seasoned Windows Server engineers, averaging over 10 years of background supporting Microsoft-based solutions, helps insure your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to evaluate the advantages of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid network model that integrates local resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.
Amazon AWS Cloud Integration Consulting Services
Progent's Amazon AWS planning and integration experts offer cost-effective remote consulting to assist companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to create cloud-centric or hybrid environments that seamlessly incorporate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud.
Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to assist you to design, configure, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or support a resilient, protected and efficient infrastructure that aligns with your computing model. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the business value of your information network.
SharePoint 2019 Server Planning and Deployment Expertise
SharePoint Server 2019 incorporates much of the modern look and feel drawn from SharePoint Online, providing a crossover product that bridges the classic UI of SharePoint 2016 and the new SharePoint environment. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises expertise, application development, and technical support services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based resources into a cohesive intranet solution. To learn more, see SharePoint 2019 Server solutions support.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances running across multiple venues with thousands of access points can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can help you to determine the benefits of Ubiquitiís UniFi technology for your environment and help you to design, install, administer, and troubleshoot your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.
Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, assigning accountability, remote desktop control, progress tracking, problem solving, and and reporting. Designed for smaller businesses with few if any dedicated supprt technicians for desktop issues, Progent's Standard Help Desk Services offer online support at a substantial savings from Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide fast on-demand escalation to Level 2 and Level 3 consultants to resolve complex problems. To learn more, see Progentís online desktop Call Center services for small organizations.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite support to assist organizations of any size to plan, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.
ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, update management, cloud-based backup/recovery, network infrastructure management, virtual machine hosting, and network documentation management. To read Progent's white paper on the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.
Planning and Deployment Support for Skype for Business
Progent's Microsoft-certified Skype for Business consultants offer remote and onsite expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and integrate other communication platforms such as Cisco UC. Progent's certified data security consultants can assist you create and validate a security strategy for your Skype for Business deployment that meets government and industry standards.
Progent's Consulting and Training Services for Office and Office 365
Progent's certified Office and Office 365 consultants can assist businesses of any size to incorporate Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive solution that provides quick ROI and promotes better business outcomes. Progent can help you to interface Microsoft Office or Office 365 apps with each other and with additional key Microsoft platforms such as SharePoint Server, Exchange Server and SQL Server deployed locally or in the cloud. Progent can also assist you to fix compatibility issues between various releases of Microsoft Office desktop and offers live online Office and Office 365 instruction to individuals or teams.
Ransomware Removal and Recovery Consulting
Progent can provide the services of proven ransomware recovery consultants with the skills to reconstruct an IT network that has suffered an attack by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock. To learn more, visit ransomware removal and restoration expertise.
Active Directory (AD) Planning and Integration Expertise
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged Active Directory objects, cleanup of legacy application configuration objects in production AD environment, and fixing of failed installations of Active Directory and AD-enabled applications. Progent is also experienced in using advanced Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key issues such as AD naming standards, hierarchical structure, IT administration model, utilization and structure of group policy objects, as well as security and monitoring definitions. Progent can also evaluate the impacts of server and service implementations on functionality and speed. Progent can help companies to design and implement configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
Talk to a Progent Computer Consultant
To see how you can access a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or go to Remote Computer Help.