For small business networks located throughout the state of West Virginia, Progent's Microsoft authorized technical experts can deliver remote phone assistance and remote troubleshooting to fix your network systems issues fast and affordably. Progent has developed enterprise-grade expertise, advanced software utilities, and support databases to troubleshoot and resolve network problems without the expense and delays associated with in-person service calls.
If your West Virginia organization is situated outside of the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This results in a network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís team of network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of clients. This means you get not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to deliver affordable network solutions.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's production servers in a solution that delivers the highest level of dependability and expandability and is in addition easy to move to another host. Progent's Private Cloud hosting options are based upon mature virtualization architectures that allow small and midsize companies with mixed- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class fault tolerance and an unprecedented level of vendor independence. Learn about Progent's ProSight family of managed IT services for small and mid-size organizations.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Microsoft Dynamics NAV Consulting
The most recent release of Microsoft Dynamics NAV ERP offers powerful new features such as specialized Role Centers, improved management information and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts can provide software development, integration and debugging support to enable you to get the most from Microsoft Dynamics NAV. Progentís engineers can help you to integrate Microsoft Dynamics NAV to other systems and programs. In addition, Progent can assist you to create and utilize data warehouses so you can enhance your knowledge of your operations, attract more customers, refine your marketing strategies, and form successful alliances.
SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your current SQL Server environment to any deployment architecture including local, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is carried out on schedule and on budget. To learn more, refer to SQL Server 2017 migration consulting.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of email messages and attachments and preventing the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and stay compliant with industry privacy standards and government mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Read about the complete ProSight family of low-cost managed services for small businesses.
Planning and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your business to upgrade from a legacy version of SCVMM or from another virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help your organization to plan and implement a smooth upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger security capabilities, high availability VMM storage fabric, and other enhancements.
MySQL Database Application Programming and DBA Support
Progent's MySQL software developers, database architects, and database administrators offer cost-effective remote database administration or software programming support and can assist organizations of any size to integrate and support MySQL within a reliable network infrastructure that offers advanced speed, expandability, and security. Progent also has experience assisting companies migrate applications from Oracle to MySQL.
Online Help Desk Services for Small Organizations
Progent's Standard Help Desk Services offer a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, managing accountability, remote desktop control, status tracking, problem resolution, and and reporting. Designed for smaller organizations with few if any in-house supprt personnel for desktop issues, Progent's Standard Help Desk Services offer remote support at a significant savings from Progent's regular Level 1 desktop support rates. Progent also offers fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For more information, see Progentís online Help Desk services for small organizations.
Progent's Client Testimonials
Progent has provided online or onsite technical consulting assistance to companies in each state in the United States. Many of these clients have expressed their high regard for Progent in the form of testimonials to the excellence of Progent's service staff. Take a look at Progent's client testimonials to see what people have said concerning the quality of Progent's consulting services
Microsoft Exchange Server 2013 Upgrade Consulting
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a revamped structure. These enhancements favorably impact key areas including ease of administration, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can deliver online or on-premises support to help you manage, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in an on-premises, cloud-based, or hybrid deployment.
WatchGuard Firewall Configuration Consulting
Progent's WatchGuard consultants can show you how to deploy WatchGuard Firepower Firewall/VPN security appliances that fit your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade to modern WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard firewalls, refer to WatchGuard firewall integration expertise.
64-bit Processing Migration Support Services
Progentís 64-bit migration support specialists can assist you to update your application servers and desktop PCs affordably from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of moving to 64-bit processing, design an economical upgrade process that reduces operational disruptions, and provide timely remote help to assist you to install 64-bit operating systems and application software on your existing computers. Progent's Microsoft-premier engineers can help your company to install the 64-bit versions of Microsoft products like Microsoft Windows Server, SQL Server, Windows 10, and Office Excel.
Response Time of Progent's TRC for Remote Technical Support
Progent's Technical Response Center (TRC) is committed to delivering the highest level of remote network support possible for urgent as well as standard issues. For urgent problems that affect many workers, vital personnel, or a mission-critical program, the TRC can respond in one hour or less. For non-critical issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding every corrected problem to verify you are satisfied with the resolution and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.
Security Vulnerability Assessment for Small Business Networks
Progent has put together two low-cost service bundles intended to allow small businesses to receive a professional security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized computer within your firewall to evaluate the risk to internal assaults. Both security inventory services are set up and run from a protected remote site.
Contact a Progent Computer Consultant
To learn how to access a Progent network consultant for online or onsite assistance in , call 1-800-993-9400 or go to Online Computer Support.