For small office computer networks located anywhere in the state of West Virginia, Progent's Microsoft authorized engineers can deliver online assistance and troubleshooting to fix your network problems quickly and affordably. Progent has acquired top-notch skills, advanced software utilities, and support databases to troubleshoot and resolve network problems while avoiding the high cost and delays normally associated with onsite technical service visits.

If your West Virginia organization is situated outside of the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network systems support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís team of expert network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but an expert with proven methods for applying those skills to provide excellent network solutions.

High-level Project Management Experts
For advanced project management assistance, Progent offers the services of veteran IT professionals with decades of experience as IT project managers for program development, business systems deployment, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer world-class management skills to help enterprise clients to follow leading practices to make sure development or deployment projects are completed on time and on budget.

BI Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting consultants can provide remote and on premises consulting to help your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and deploying a comprehensive BI environment. Progent's BI experts can assist you to support your existing BI system, assist you to upgrade reports and databases from a discontinued reporting product to a current one, and provide custom remote training to meet your individual requirements. Progentís business reporting professionals offer expertise in the leading BI reporting tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 300km away from one another. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning disk pools, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR solution to show compliance with industry standards and government mandates.

Microsoft Desktop Virtualization Support Services
Microsoft's virtual desktop solutions lower the work required for network managers to deploy applications so they are standardized throughout a corporate user base, provide the ability to manage rights to critical data, and allow fast deployment of new or updated desktops. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure behind RDS streamlines client access, improves performance, strengthens data security, unifies administration, and offers an almost transparent user experience. Progent's Windows Server 2016 engineers can assist your company to assess the business benefits of Microsoft's virtual desktop solutions, set up pilot and production environments, improve your network architecture to accommodate virtual desktops efficiently, assess and remediate security problems, and train your network managers to follow best practices to gain a fast ROI from desktop virtualization.

Exchange Server 2016 Upgrade Support Services
Progent's certified Microsoft Exchange 2016 consultants can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail system that accelerates teamwork by providing flexible set of options for accessing calls and messages within an environment that is easy to deploy and administer. Unity Connection allows you to access and manage your voicemail messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, IVR, and greeting functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) integration and technical support support to make sure your voice messaging deployment gives you significant competitive value.

Extended Hours Remote Support
Progent's economical extended hours online support program offers clients 24x7 availability of online technical support from Progent's TRC. Support services available outside normal work hours include fixing issues with Windows servers, MS Windows desktop troubleshooting, help with MS Office applications, system backup and restore, and basic routing and switching support for Cisco technology.

Microsoft Exchange 2019 Integration Services
Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; setting up HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients. For details, see Progent's MS Exchange Server 2019 planning and configuration services.

Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 provides major improvements for managing hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

Contact a Progent Network Consultant
To see how to access a Progent network consultant for online or on-premises expertise in , phone 1-800-993-9400 or go to Online Computer Support.