Quick, Affordable Remote Computer Technical Support for Waco, Texas Small Businesses
For more than twenty years, Progent has focused on providing world-class computer support to clients with small-business IT budgets. Progent has built a powerful service solution that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large team of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-through, a worldwide group of remote support experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to resolving network issues in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud strategy.

Primary Technical Areas Supported by Progent for Waco, Texas Business Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco CCIE network infrastructure experts and Apple certified engineers, Progent offers urgent troubleshooting and affordable online consulting to Waco, TX businesses for a broad array of computer technologies including:

Service Delivery Alternatives for Waco, Texas Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk structure common to larger IT groups. Progent's Contact Center Support Model promotes rapid response, thorough activity records, reliable follow-through, and strict expense control for a range of IT support delivery alternatives that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online network support expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and reliable access to a professional Helpdesk with efficient phone support, remote repair capability, and enough technical depth for full escalation. Because smaller businesses usually have limited IT funds and can provide little executive attention for dealing with network support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that small business information networks are always productive. Learn more about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, fault tolerant network design, virtualization strategies, plus configuration, programming and support for business software such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive software upgrades, longer term projects such as management reporting application programming and customization, relational database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in a setting that not only provides the top level of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network protection and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and statutory mandates for IT information security and reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to clients trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of IT tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for resolving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for quick fixes. Another advantage of by-the-minute invoicing is that customers will be less tempted to allow simple issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports given by every staff member to each customer. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Waco, Texas company wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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