Low-cost Computer Tech Support from Microsoft premier Professionals for Businesses in Waco, TX
By offering world-class support when you require it, providing in-depth expertise for key business applications, providing innovative services such as virtual server hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and minimize support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to major enterprises but that smaller organizations lack the leverage to spend heavily in information networks and internal support groups. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to provide the network support your business needs when you need it and at a cost you can justify.
For larger companies, Progent offers co-sourcing support to add to the technical skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to accredited experts to help your company to design and execute your cloud computing strategy.
Key Practice Areas Serviced by Progent for Businesses in Waco, Texas
Progent offers the support of accredited experts for all aspects of business network technology deployed in small companies. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Waco, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small businesses the ideal combination: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to sign up for Progent's in-person network service.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all businesses who need prompt and reliable support from a professional Helpdesk with effective telephone support, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies usually have limited information technology funds and can provide scant management attention for handling network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business computer networks stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business software including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major software upgrades, longer term initiatives like business analytics application development and support, database software development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host key applications such as Exchange and SQL Server in order to provide small companies with greater degrees of reliability, protection, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Waco, Texas Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise network support enable small and midsize businesses to sidestep the problems associated with excessive dependence on thinly staffed support firms or individual engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Dependence on Individual Consultants
For network services, small companies sometimes depend excessively on freelance consultants. Though freelance service engineers carry lower overhead than larger support organizations and can typically charge nominally lower rates, individuals are sometimes stretched to far to respond quickly to critical situations. If an independent engineer is busy with different customer, sick, on vacation, or in training, the lack of backup personnel may force your business to wait for help during an emergency. As your company grows, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance engineers encounter new problems, the unavailability of a big engineering group to rely on for help forces them to train in place while your company winds up footing the costs for their ongoing training.
- Have Access to Expertise in Complex Network Solutions
The majority of smaller support firms or independent engineers focused on small business IT consulting may excel at providing connect-the-dots fixes but don't have the background to work efficiently with complicated network configurations with mixed platforms, many sites, Voice over IP systems, remote workforces, interconnected financial and analytical software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your business because enterprise environments are inherently complex, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-proven processes.
- Build a Solid Basis for Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of band-aid fixes often get tossed onto of a weak structure. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such environments require proper assessment, intelligent business planning, and in-depth experience to upgrade to a network environment that will act as the reliable foundation to meet current business requirements and ease downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies require direction and education to work through an increasingly complicated array of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align consulting support services with the genuine interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true requirements of a client.
In case your Waco, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).