Low-cost Computer Tech Support from Microsoft premier Professionals for Businesses in Waco, TX
By offering world-class support when you require it, providing in-depth expertise for key business applications, providing innovative services such as virtual server hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and minimize support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to major enterprises but that smaller organizations lack the leverage to spend heavily in information networks and internal support groups. Progent's fundamental competitive advantage is that no network support firm can equal Progent's ability to provide the network support your business needs when you need it and at a cost you can justify.

For larger companies, Progent offers co-sourcing support to add to the technical skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Waco, Texas
Progent offers the support of accredited experts for all aspects of business network technology deployed in small companies. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Waco, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Service
    Progent’s Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small businesses the ideal combination: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need prompt and reliable support from a professional Helpdesk with effective telephone support, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies usually have limited information technology funds and can provide scant management attention for handling network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business computer networks stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business software including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major software upgrades, longer term initiatives like business analytics application development and support, database software development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent can host key applications such as Exchange and SQL Server in order to provide small companies with greater degrees of reliability, protection, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and performance is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to migrate to another service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Waco, Texas Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise network support enable small and midsize businesses to sidestep the problems associated with excessive dependence on thinly staffed support firms or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network services, small companies sometimes depend excessively on freelance consultants. Though freelance service engineers carry lower overhead than larger support organizations and can typically charge nominally lower rates, individuals are sometimes stretched to far to respond quickly to critical situations. If an independent engineer is busy with different customer, sick, on vacation, or in training, the lack of backup personnel may force your business to wait for help during an emergency. As your company grows, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance engineers encounter new problems, the unavailability of a big engineering group to rely on for help forces them to train in place while your company winds up footing the costs for their ongoing training.

  • Have Access to Expertise in Complex Network Solutions
    The majority of smaller support firms or independent engineers focused on small business IT consulting may excel at providing connect-the-dots fixes but don't have the background to work efficiently with complicated network configurations with mixed platforms, many sites, Voice over IP systems, remote workforces, interconnected financial and analytical software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your business because enterprise environments are inherently complex, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-proven processes.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of band-aid fixes often get tossed onto of a weak structure. As a business grows, reliability and scalability issues can undermine the productivity of the organization. Such environments require proper assessment, intelligent business planning, and in-depth experience to upgrade to a network environment that will act as the reliable foundation to meet current business requirements and ease downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complicated array of IT alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align consulting support services with the genuine interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true requirements of a client.

Contact Progent
In case your Waco, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

8540 wireless controller Integration Services Computer Consultant for 8540 wireless controller
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The clustering technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 has been radically re-engineered to streamline the installation, configuration, and maintenance of clusters that offer greater levels of system dependability, protection, efficiency, and flexibility. New or enhanced features include automated cluster verification, easier setup and installation, unified cluster management, new cluster infrastructure for increased availability, hardened security and quorum structure, minimization of failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of failover clusters, design and implement a deployment, educate your IT personnel to manage your cluster environment, provide ongoing consulting and support services, and create and validate a business continuity plan.

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ransomware removal and file recovery Consulting Services

Progent's seasoned ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or MongoLock.

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Progent's management team consists of industry veterans with decades of experience delivering computer consulting services, troubleshooting, and strategic information system planning to organizations ranging in size from small offices to Fortune 500 companies. Great support calls for great personnel, and Progent is proud to have assembled a management staff that can provide customers with the best service value available anywhere.

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Small to mid-sized businesses can now get all the benefits of Operations Manager and in addition have quick access to Progent’s Microsoft and Cisco Premier IT support professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small business networks world-class reliability, protection, and performance.

CRISC Cybersecurity Network Consultant Risk Response Online Support Services
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Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and application mobility.

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Cisco has designed a full array of routers that includes routers built to provide the security, performance, and availability demanded by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you add new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.

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If your company runs a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire organization in a broad array of security topics such as security administration practices, security architecture and strategies, access management products and techniques, applications development security, business processes security, physical security, communications, network and web security, and workplace recovery planning. CISM, CISSP and ISSAP define the core skills and international standards of performance that information security professionals are required to possess. These certification offer IT management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to deliver effective security support and engineering help.

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Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you develop a complete disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system architecture that takes into account reliability issues covering a broad range of infrastructure technologies and procedures.

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Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage IT network. The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer consultant with real-world experience designing and building seamless, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of over a decade of background integrating computer systems built on Microsoft products. This experience assures you results in installing, managing, and maintaining IT solutions that incorporate the SBS Server package of servers and productivity software.

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Progent provides Microsoft Windows 2003 Cluster Server consulting to help your organization utilize fault-tolerant clustered servers that can provide 100% operation. Windows cluster servers for fault-tolerant systems include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By assisting you t plan zero-downtime clustered server environments based on Microsoft Windows Server Cluster 2003, Progent’s Certified Windows consultants make sure that your non-stop server clusters are set up to maximize the competitive value of your IT system.

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Windows Active Directory requires significant hands-on experience to configure efficiently across an enterprise. Progent’s Microsoft Certified engineers are skilled in designing, integrating, and supporting sophisticated Enterprise Active Directory installations. Progent’s fields of proven competence with Windows Server Active Directory include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up residual beta software configuration objects in production AD environments, and repair of failed configurations of Active Directory and AD-integrated applications.

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If your company network mixes Linux-based products technology with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, transparent information exchange, high dependability, superior throughput, and strong security. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network support and troubleshooting, on-site technical support, and Help Desk services.

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Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through thorough examination and significant experience with information security architecture. ISSAP security experts possess in-depth knowledge of access management systems and techniques, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security specialists can help your business with all phases of architecture security.

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Progent's support specialists in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless networks with resource sharing and workgroup functionality. Allowing productive cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh service makes it possible to provide expert support to businesses that rely on these technologies to keep their strategic edge. Progent can also assist your business to interface Apple's iPhones and iPads with your Windows environment.

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VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to design, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.

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High-Availability Internet Network Online Technical Support
Automatic Failover On-site Support

Progent's Cisco-certified network experts can help you build an economical, fault tolerant Internet configuration solution that can achieve non-stop Internet access via a wide array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers CCIE engineers to show you how to utilize the most current technology for 24x7 Internet connections to build a cost-effective, completely redundant Internet network with automatic failover and other capabilities to deliver non-stop Internet availability.

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Consultant Hourly Rate Consultancy

Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.

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Building to Building Wireless Example Application
Example Application for Wireless

Progent delivered a wireless networking solution that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing separate locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative provided improved performance and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against local interference.

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Progent offers national remote phone support and consulting services for businesses who operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote IT help offers maximum leverage for your IT budget by protecting user productivity and shortening the time billed for network analysis and repair. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to solve the majority of IT issues without squandering time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP premier security specialists to assist you with the most challenging system problems.

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Progent's Juniper-authorized NetScreen consultants can assist your company to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology systems.

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Cisco Certified Expert Database Development Professionals
Database Consult

Progent's Microsoft-certified database application consultants offer small and midsize businesses online support for leading RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include software installation and integration, application architecture and coding, administration services, synchronization solutions, capacity planning, tuning, migration, information security, backup and recovery systems, troubleshooting, and webinar training.

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If you are a network consultant with technical support expertise, joining Progent and working for our clients will enhance your skills via collaboration with our staff of mutually supportive, world-class consulting experts. Progent's commitment to providing network consulting and computer support to small and midsize companies will give you the chance to consult in depth with decision makers and add significantly to the success of exciting companies. Also, Our virtual office network offers the most advanced tools for off-site support and wireless connectivity to help you to deliver speedy fixes when you take on business-critical issues.

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VMware NSX Disaster Recovery Consultants
VMware Cross vCenter NSX Specialists

VMware's NSX virtual network platform enables you to build entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly recover the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, deploy, test and manage a DR solution based on VMware SRM and VMware NSX.

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Progent's Microsoft-certified network engineers can assist your organization to assess the benefits of Exchange 2010 for your company and can assist you to design and implement an efficient migration to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will offer fast payback by improving your productivity, lowering the cost of equipment and support, simplifying administration, and consolidating your vital communications platforms.

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CRISC Risk and Information Systems Control Consultants
CRISC Certified Risk and Information Systems Control Architect Specialist

Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management solution based on leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

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VPN Remote Technical Support
Network Consulting for VPN

Cisco's security and remote access technology for small businesses provide a comprehensive line of manageable security products to help protect your local and remote information system. Cisco's VPN line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your business goals.

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Meraki On-site Technical Support

Progent's Cisco-certified wireless integration experts can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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Private Cloud Integration Consultancy
Private Cloud Solutions Professionals

Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization technologies that allow small and midsize businesses with mixed- platform IT systems to economize significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unmatched level of vendor independence.

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Windows Server 2012 R2 Security Remote Consulting
Windows Server 2012 R2 Hyper-V Virtual Switch Remote Troubleshooting

Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security strategy, automate IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.

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Firewall Security Security Team
IPsec VPN Audit

Progent provides small and mid-size companies professional consulting for Intrusion Protection products and IPsec VPN products from major firewall and VPN security vendors such as WatchGuard, Juniper, and SonicWALL. Progent can show you how to design a detailed security strategy and choose appropriate products from multiple vendors to achieve your security goals while sticking within your spending limits.

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64-bit Processing Engineers
64-bit Processing Technology Professional

Progent’s Microsoft-premier engineers can assist you to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit processing, design an efficient upgrade process that minimizes operational disruptions, and provide economical, professional online help to aid your organization to install 64-bit operating systems and application programs on your existing hardware.

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