Waco, TX Online Support from World-class Computer Network Troubleshooting Consultants
Progent's network troubleshooting services can provide your Waco, TX company cost-effective and dependable support from world-class computer engineers. By delivering IT consulting help when you require it, providing advanced expertise for mission-critical applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Waco, Texas company an economical alternative for optimizing the business value of small-scale business networks. If you have a local datacenter, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and support a robust and secure IT system and to have fast availability of the skilled consulting typically available only to corporations who are able to support a large in-house information technology group.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent for Waco, Texas Businesses
As a Microsoft-certified Partner IT service company with a world-class group of Cisco Premier CCIE network consultants and Apple Computer certified engineers, Progent offers urgent assistance and low-cost remote consulting to Waco, TX companies for a wide range of information technologies such as:
Service Delivery Options Available for Waco, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's model for providing network support is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, dependable follow-through, and tight cost control for an array of network support delivery options that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtualization solutions, plus integration, programming and training for business software including financials, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and major system migrations, longer term initiatives like business information software programming and customization, relational database application development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications such as Exchange and MS SQL in order to provide small companies with greater levels of reliability, protection, and recoverability than is possible with the type of internal data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is also simple for customers to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Waco, Texas Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT support enable small and midsize companies to avoid the pitfalls related to over reliance on small service organizations or independent engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Reliance on Individual Support Consultants
For network support, small companies sometimes rely excessively on independent engineers. Though individual support engineers carry lower expenses than more substantial IT service organizations and can typically bill apparently lower rates, freelancers are frequently unable to respond quickly to critical network problems. If an independent consultant is busy with different customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to go without assistance in case of an emergency. The more your small business expands, system downtime or problems with critical applications become more costly. The money you believed you were saving on a freelancer can disappear fast due to lost productivity. Also, when freelance engineers encounter unfamiliar technologies, the lack of a big engineering team to rely on for assistance requires them to learn with the meter running while your company winds up with the costs for their continuing training.
- Have Access to Certified Professionals in Complex Network Solutions
Many small service firms or independent engineers specializing in small company network consulting are capable of providing routine fixes but lack the experience to work cost-effectively with complex network environments that have mixed platforms, numerous offices, VoIP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your small business because enterprise networks are inherently complicated, support problems demand thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-tested processes.
- Build a Firm Basis for Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled onto of a marginal foundation. As a business grows, stability and scalability problems can obstruct the success of the business. These environments need thorough evaluation, smart business analysis, and broad-based expertise to upgrade to an IT infrastructure that will act as the reliable foundation to handle current business requirements and ease future growth.
- Work with Solution Finders, Not Product Vendors
Small companies require direction and insight to navigate through an ever more complicated array of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting support services with the real interests of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the true needs of a small business.
In case your Waco, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).