Fast, Low-cost Online Network Support for Waco, Texas Small Companies
For over two decades, Progent has specialized in providing world-quality network support to clients with small-business budgets. Progent has built a powerful support system that includes a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers accredited in a wide range of technical disciplines, a Call Center service structure that promotes efficiency and guarantees follow-up, a global team of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical problems in the shortest time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT service staff. This can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can also offer access to certified experts to assist your business to plan and implement your cloud strategy.
Main IT Areas Supported by Progent for Waco, Texas Businesses
A Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE network infrastructure experts and Apple certified engineers, Progent provides emergency troubleshooting and low-cost online consulting to Waco, TX companies for a broad array of computer technologies including:
Support Delivery Options for Waco, Texas Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing network support is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Model promotes rapid response, thorough service documentation, consistent follow-through, and tight expense monitoring for an array of IT support delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, see Help Desk Services.
- Consulting Services
Progent provides small businesses affordable availability of world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and support for small business applications including accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended initiatives like management information software programming and customization, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible using the class of on-site data center that is practical for most small and midsize organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for IT data protection and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations trying to increase the productivity of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for fixing real-world network problems efficiently.
Find out more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major bills for quick repairs. Another advantage of by-the-minute pricing is that your company will not be inclined to permit simple issues to stay unaddressed until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by each consultant to every customer. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Waco, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).