Immediate, Affordable Remote Computer Help for Waco, Texas Small Businesses
For more than twenty years, Progent has specialized in delivering world-class network support services to customers with small-company IT budgets. Progent has built a unique service solution that features a streamlined, seamless virtual office network, sophisticated online repair technology, a substantial team of consultants certified in a wide array of IT disciplines, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-through, a global group of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical issues in the least time and at the lowest cost to clients.
For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your business to plan and implement your cloud strategy.
Primary Technologies Serviced by Progent's Consultants for Business Networks in Waco, Texas
Progent's national team of world-class experts offers support for virtually all aspects of network technology deployed by companies of any size. Technologies served by Progent in Waco include:
Service Delivery Options for Waco, Texas Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk structure common to big IT support organizations. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, dependable follow-through, and strict cost control for a range of IT service delivery options that include remote repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and repair network problems without the cost or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small companies the ideal combination: on-premises service professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, see Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and support for business programs including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major system migrations, longer term initiatives such as business reporting software development and support, database software development and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like data restoration and virus removal.
- Application Hosting
Progent can host vital business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the systems needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for customers to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT administration while getting world-class reliability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Waco, Texas Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on small support firms or independent engineers.
Working with Progent's Experts enables your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, small companies sometimes depend excessively on individual consultants. Although individual support providers carry lower overhead than more substantial support organizations and can afford to bill apparently smaller fees, individuals are sometimes too busy to react rapidly to urgent network problems. If an independent engineer is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may force your business to wait for assistance during a crisis. The more your company expands, system downtime or problems with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can disappear quickly due to lost output. Also, when freelance engineers encounter new technologies, the lack of a large consulting team to rely on for help requires them to train with the meter running while your organization ends up with the bill for their ongoing education.
- Gain Access to Expertise in Advanced IT Issues
The majority of smaller support organizations or independent engineers who concentrate on small company network support may excel at delivering routine solutions but lack the background to work cost-effectively with complex IT configurations that have mixed platforms, many sites, Voice over IP systems, remote workers, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are characteristically complicated, integration issues require in-depth knowledge in many technical areas, and achieving an acceptable level of robustness, reliability, and security requires industry-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a solid architecture, a series of band-aid fixes often get thrown on top of a tenuous structure. As a business evolves, stability and scalability issues can hinder the success of the business. Such environments require proper assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will provide the reliable foundation to meet current business needs and support future growth.
- Partner with Solution Consultants, Not Resellers
Small businesses need guidance and education to work through an ever more complex maze of technology options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match consulting support services with the genuine needs of clients. Combining network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a customer.
Get in Touch with Progent
If your Waco, Texas business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).