Affordable Network Tech Support from Microsoft and Cisco premier Experts for Businesses in Waco, TX
By delivering world-class know-how whenever you require it, making available in-depth knowledge for critical applications, offering high-value services such as virtual server hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It network and reduce support costs. Progent understands that information system security, reliability, and efficiency are just as critical to small businesses as to major corporations but that smaller companies don't have the leverage to spend heavily in information technology and in-house service groups. Progent's basic value proposition is that no IT support firm can equal Progent's ability to deliver the network support your company requires whenever you require it and at prices you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud computing strategy.
Core Technologies Supported by Progent for Office Networks in Waco, Texas
Progent's team of industry certified support professionals provides assistance for virtually all facets of information systems used by companies of all sizes. Practice areas supported by Progent in and around Waco include:
Service Delivery Options Available for Waco, Texas Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive service records, consistent follow-through, and tight expense control across an array of IT service delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair network issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers allows them to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small businesses the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Services are designed for small and midsize businesses who need fast and dependable support from an online Help Desk with efficient telephone assistance, online repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can spare little management bandwidth for handling network support, Progent's Contact Center Services could be the most efficient option to make sure that business information networks are always productive. Learn more details concerning Progent's Helpdesk outsourcing services.
- Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business software such as financials, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major software migrations, extended initiatives such as management analytics application programming and support, database software development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small organizations. Because Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for customers to transfer to another support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with mixed networks to save dramatically on the costs of hardware, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Waco, Texas Small Businesses
Progent's size, depth of technical skill, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on small support organizations or independent engineers.
Working with Progent enables your business to:
- Prevent Excessive Reliance on Freelance Consultants
For network services, small companies sometimes rely heavily on individual consultants. Although individual support providers have lower overhead than more substantial IT service firms and can typically bill apparently lower rates, they are occasionally stretched to far to react quickly to urgent problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an emergency. The more your company expands, network downtime or problems with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can disappear quickly due to lower output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting group to rely on for help forces them to learn with the meter running while your organization ends up footing the costs for their ongoing training.
- Gain Access to Experts in Complex Network Issues
The majority of small service firms or freelance engineers focused on small company IT support are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complex network infrastructures that have a variety of operating systems, multiple locations, Voice over IP implementations, mobile workers, interconnected financial and operational software, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your company because enterprise environments are characteristically complex, support issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and protection requires enterprise-proven leading practices.
- Create a Solid Basis for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a solid architecture, a series of improvised fixes often get tossed onto of a tenuous foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the business. These environments need proper evaluation, smart business planning, and in-depth expertise to migrate to a network environment that can act as the reliable foundation to meet critical business needs and support downstream expansion.
- Work with Solution Finders, Not Product Resellers
Small businesses need guidance and education to work through an increasingly complicated array of technology alternatives offered for enabling business growth and enhancing efficiency. They do not need a network engineer or service organization that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services exclusively. This allows Progent to align consulting support services with the real interests of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being based on the true needs of a small business.
How to Contact Progent
In case your Waco, Texas company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).