Low-cost Network Help from Microsoft premier Professionals for Businesses in Walnut Creek, CA
By offering professional know-how whenever you require it, making available in-depth expertise for critical applications, offering high-value services such as virtual server hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small companies as to major enterprises but that smaller organizations lack the economy of scale to invest aggressively in computer technology and in-house support staffs. Progent's basic value proposition is that no network support organization can equal Progent's ability to deliver the network support your company requires whenever you require it and at a cost you can justify.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for big projects such as application design and development, business continuity planning, network security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified experts to assist your business to plan and execute a sensible cloud strategy.
Core Practice Areas Supported by Progent for Walnut Creek, California Business Networks
As a Microsoft-certified Partner consulting firm that maintains a large team of Cisco CCIE networking consultants and Apple certified consultants, Progent offers urgent troubleshooting and low-cost online consulting to Walnut Creek, CA businesses for a wide range of information technologies such as:
Support Delivery Options Available for Walnut Creek, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough service documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery modes that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time clients to address emergency network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: hands-on support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's in-person computer service.
- Phone Support
Progent's Contact Center Services are intended for all businesses who need fast and dependable support from a professional Help Desk with effective phone support, online repair capability, and enough technical strength for full problem escalation. Because smaller companies typically are constrained by tight information technology budgets and can provide little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Helpdesk services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and major system migrations, extended projects such as management reporting software development and customization, relational database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications like Exchange and SQL Server to provide small and midsize businesses with higher degrees of dependability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of building and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top degree of availability and expandability but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for IT information protection and reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to organizations trying to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of IT service, performing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for solving actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size bills for quick repairs. An additional benefit of granular pricing is that you are not inclined to allow minor problems to stay unaddressed until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Walnut Creek, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).