Walnut Creek, California Microsoft and Cisco Premier Certified Consulting

Service Delivery Options for Walnut Creek, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service documentation, dependable follow-through, and strict cost monitoring across an array of network support delivery options that include remote repairs, onsite support, and top-tier consulting.

• Remote Service
  Progent's Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

• Onsite Service
  Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small and midsize companies the optimal solution: in-person service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about why to register for Progent's onsite network service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems. for more information, refer to Help Desk Services.

• Co-managed Help Desk Services
  Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.

• IT Consulting Services
  Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, non-stop network design, server virtualization solutions, plus configuration, programming and support for small business software such as financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software migrations, extended initiatives such as customizing an older ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

• Network Infrastructure Consulting Services for an At-Home Workforce
  Progent can help small and medium-size businesses to plan, implement and troubleshoot the network infrastructure for at-home workers. Areas of infrastructure where Progent's experts offer guidance include secure and efficient VPN tunnel connections, VDI desktop platforms, router integration, Wi-Fi network design and implementation, and robust Internet connections. To find out about Progent's infrastructure consulting services for at-home workers, visit network infrastructure consulting expertise for an at-home workforce.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to transfer to another support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting services.

• Hybrid Cloud Planning and Integration Consulting Services
  Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for network data security and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful set of benefits to companies trying to maximize the business value of their information system within a reasonable budget. These benefits include:

• Best Methodology
  Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for resolving actual IT problems efficiently. Learn more about Progent's best practices for network consulting.

• Value Pricing Structure
  Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates major invoices for fast solutions. An additional benefit of granular pricing is that customers will not be inclined to allow less critical problems to fester until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

• Complete Documentation of Network Services
  Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Walnut Creek, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).