Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.
Progent locations in Northern California
|San Jose, CA
|2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
||37053 Cherry Street
Newark, California 94560
|Sales Phone: 510-933-0400
Link: Fremont Network Support Services
||26250 Industrial Blvd
Hayward, California 94545
|Sales Phone: 510-300-1400
Link: Hayward Network Support Services
||1300 Clay Street
Oakland, California 94612
|Sales Phone: 510-899-7400
Link: Oakland-Berkeley Network Support Services
|Palo Alto, CA
||3790 El Camino Real
Palo Alto, California 94306
|Sales Phone: 650-543-0400
Link: Palo Alto Network Support Services
||755 Baywood Drive
Petaluma, California 94954
|Sales Phone: 07-559-7400
Link: Petaluma Network Support Services
||4695 Chabot Dr
Pleasanton, California 94588
|Sales Phone: 925-621-2400
Link: Pleasanton Network Support Services
|Roseville-Citrus Heights, CA
||6520 Lonetree Blvd
Rocklin, California 95765
|Sales Phone: 916-910-1200
Link: Roseville Network Support Services
||1100 N Market Blvd
Sacramento, California 95834
|Sales Phone: 916-273-1400
Link: Sacramento Network Support Services
|San Francisco, CA
||388 Market Street
San Francisco, California 94111
|Sales Phone: 916-273-1400
Link: San Francisco Network Support Services
|San Jose, CA
||2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
|San Mateo, CA
||1900 S Norfolk
San Mateo, California 94403
|Sales Phone: 650-931-2400
Link: San Mateo Network Support Services
|San Rafael, CA
||700 Larkspur Landing Cir
Larkspur, California 94939
|Sales Phone: 415-526-1400
Link: San Rafael Network Support Services
|Santa Cruz, CA
||1414 Soquel Ave
Santa Cruz, California 95062
|Sales Phone: 831-600-4300
Link: Santa Cruz Network Support Services
|Santa Rosa, CA
||131 Stony Circle
Santa Rosa, California 95401
|Sales Phone: 707-303-4400
Link: Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, California 94533
|Sales Phone: 707-470-1313
Link: Vacaville Network Support Services
|Walnut Creek, CA
||1261 Locust St
Walnut Creek, California 94596
|Sales Phone: 925-362-2400
Link: Walnut Creek Network Support Services
Immediate, Low-cost Online Network Help for Walnut Creek, California Small Companies
For more than twenty years, Progent has specialized in providing enterprise-quality IT support services to customers with small-company budgets. Progent has built a powerful support system that includes a low-overhead, tightly connected virtual office network, custom online repair technology, a large pool of engineers certified in a broad range of IT disciplines, a Call Center service model that promotes efficiency and ensures follow-through, a worldwide group of on-line service experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network issues in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support team. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Key Practice Areas Serviced by Progent for Businesses in Walnut Creek, California
Progent's group of world-class support professionals offers support for virtually all facets of information systems found in companies of all sizes. Practice areas supported by Progent in Walnut Creek include:
Service Delivery Options for Walnut Creek, California Businesses
Progent has a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and fix network problems without the cost or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support experts to deliver small companies the best of both worlds: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more about why to register for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and reliable support from a professional Help Desk with effective phone assistance, remote repair capability, and sufficient technical depth for full problem escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that small business information networks stay productive. Learn more concerning Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, high availability network design, server virtualization strategies, plus configuration, customization and support for business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and massive system migrations, extended initiatives like management analytics software programming and support, relational database software programming and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible using the class of in-house data center that is practical for most small businesses. Since Progent utilizes the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay current, security and performance is constantly tracked, and systems and data files are consistently archived and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition simple for customers to migrate to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-qualified security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can help with advanced security programs like SIEM solutions to help enterprises meet business standards and government regulations for network information security and incident reporting.
The scope and size of Progent's engineering team offer a unique set of benefits to customers wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for solving actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick fixes. Another benefit of by-the-minute pricing is that you will be less tempted to permit simple problems to fester until they grow into big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation given by every staff member to every customer. The discipline of documenting and archiving support records allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who employ internal support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
If your Walnut Creek, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).