Immediate, Low-cost Remote Network Technical Support for Walnut Creek, California Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality IT support services to customers with small-business budgets. Progent has developed a unique service solution that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers certified in a wide range of IT disciplines, a Call Center service model that promotes efficiency and ensures follow-through, a global team of on-line service professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your in-house IT support group. This can save money and help meet schedules for big projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to assist your company to plan and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Walnut Creek, California
Progent's team of certified experts offers help for all facets of network technology found in businesses of all sizes. Areas supported by Progent in Walnut Creek include:

Support Delivery Alternatives for Walnut Creek, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and tight expense control for a range of IT support delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software issues without the cost or time loss of in-person service calls. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize companies who need fast and dependable support from a professional Contact Center with efficient phone assistance, remote repair tools, and enough technical strength for full problem escalation. Because smaller companies typically have tight IT funds and can provide little management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that small business information networks are always up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, customization and support for small business applications including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with short-term projects including office moves and massive system upgrades, longer term projects like business reporting application programming and customization, database application programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is possible using the class of internal data center that is achievable for most small businesses. Because Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit businesses with mixed networks to save dramatically on the expense of hardware, system maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote support services to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Walnut Creek, California Businesses
Progent's size, depth of information technology skill, and experience with corporate IT consulting allow small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses often depend excessively on independent engineers. Although freelance service engineers carry lower expenses than larger IT service organizations and can afford to charge nominally lower rates, they are often stretched to far to react rapidly to urgent problems. If an independent engineer is busy with another customer, ill, on vacation, or in class, the lack of backup staff may force your business to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lower output. Also, when freelance engineers confront new technologies, the lack of a large engineering team to rely on for help forces them to learn on the job while your business winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many small support firms or freelance engineers who concentrate on small company network support are capable of delivering routine solutions but don't have the experience to work efficiently with complex network infrastructures with a variety of platforms, multiple offices, Voice over IP implementations, remote workforces, integrated financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can benefit your small business because enterprise environments are by nature complicated, support problems require thorough knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-proven processes.

  • Create a Solid Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a strong basis, a series of improvised fixes commonly get piled onto of a weak structure. As a business grows, reliability and expandability problems can obstruct the productivity of the business. Such environments require proper evaluation, intelligent business analysis, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable foundation to handle current business requirements and ease downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies need direction and education to work through an increasingly complex array of technology options offered for enabling growth and enhancing productivity. They do not need an IT consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting services with the real interests of clients. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a client.

Contact Progent
If your Walnut Creek, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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