Immediate, Affordable Remote Computer Network Technical Support for Walnut Creek, California Small Companies
For over twenty years, Progent has focused on delivering world-class network support services to clients who have small-company budgets. Progent has developed a unique service system that features a streamlined, seamless virtual office infrastructure, custom remote troubleshooting technology, a large team of consultants certified in a broad array of IT practice areas, a Help Desk operational structure that promotes efficiency and ensures follow-up, a worldwide group of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on resolving network issues in the least time and at the least cost to clients.
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as application design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent for Business Networks in Walnut Creek, California
Progent offers the services of certified consultants for all aspects of information technology found in small and midsize organizations. Products and technologies supported by Progent include:
Service Delivery Alternatives Available for Walnut Creek, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough activity documentation, reliable follow-up, and strict cost monitoring across an array of network support delivery options that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network problems without the cost or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support services.
- Onsite Support
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, server virtualization solutions, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term projects such as management information software development and support, relational database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible using the class of on-site data center that is practical for most small businesses. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to migrate to a different support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and keeps control of the software in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for network data security and incident reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to customers wishing to increase the business value of their information network within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the forefront of network service, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for repairing actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no registration charge and asks no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size invoices for quick fixes. Another advantage of granular pricing is that customers will not be inclined to permit minor issues to stay unaddressed until they grow into big problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by each staff member to every client. The discipline of documenting and organizing support activity results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ internal support staffs gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Walnut Creek, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).