Fast, Affordable Online Network Technical Support for Walnut Creek, California Small Companies
For over two decades, Progent has specialized in delivering world-class IT support services to customers with small-company IT budgets. Progent has built a unique service system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-up, a global group of on-line support professionals, on-site support options for the majority of most zip codes in the U.S., and a company culture focused on fixing technical issues in the shortest time and at the lowest cost to customers.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service staff. This can cut costs and help meet schedules for big projects like software development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to assist your company to plan and execute a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Office Networks in Walnut Creek, California
Progent's team of world-class experts provides assistance for all aspects of information technology deployed by businesses of all sizes. Practice areas served by Progent in and around Walnut Creek include:
Service Delivery Alternatives Available for Walnut Creek, California Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service documentation, reliable follow-through, and strict cost monitoring across a range of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for new customers to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's remote network support services.
- Onsite Support
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: in-person support professionals when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more about why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for all businesses who need fast and dependable support from an online Help Desk with efficient telephone assistance, remote repair tools, and enough technical strength for all needed escalation. Since smaller businesses usually have limited information technology budgets and can spare scant management attention for handling IT support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that business computer systems are always productive. Learn more concerning Progent's Helpdesk services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, high availability it system consulting, virtualization solutions, plus configuration, programming and support for small business programs such as financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term initiatives like business reporting software development and support, database software development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, security, and recoverability than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and expandability but that is in addition simple for customers to transfer to another support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced online support services to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for IT information security and incident reporting.
The scope and depth of Progent's consulting team bring a powerful set of benefits to customers trying to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, executing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for fixing real-world IT problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick solutions. Another advantage of by-the-minute invoicing is that customers won't be tempted to allow incipient problems to stay unaddressed until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each client. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Walnut Creek, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).