Fast and Affordable Online Technical Support for Walnut Creek Information Networks
Fast Remote Consulting for Walnut Creek NetworksFor organizations in Walnut Creek or anywhere in California, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support lowers direct costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes that promote the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your company's network without breaching system security.

Progent's advanced technical support reporting system keeps detailed histories for the service that Progent's customers have been provided. Progent's team consultants have access to the history of support delivered to each Progent client by any engineer. This database of problems and resolutions is structured as a conveniently searchable internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's remote service experts can come up with optimal solutions in the least time.

Online services provided by Progent to companies in Walnut Creek and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Walnut Creek or anywhere in the state of California quick access to a large network service group with substantial experience offering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a solid enabler of company performance, and Progent's aim is to solve and not merely report IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Walnut Creek, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in network outages, system monitoring can minimize stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks based on a mix of operating systems.
How Your Walnut Creek Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Walnut Creek or anywhere in the state of California, Progent's online computer support specialists are ready to deliver effective and affordable IT support whenever your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Walnut Creek company has a regular freelance support technician or maintains an in-house organization that know how to deal with common computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to fix unexpected network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Walnut Creek
Progent's remote support services enable your Walnut Creek organization to realize the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Walnut Creek or anywhere in California, nearby network support resources, whether made up of outside consultants or an internal IT staff, can resolve the majority of network problems. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these situations, Progent's online service professionals provide an easy, quick, and economical way to augment your local help and to pass on useful information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although freelance service people have less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may force your company to go without assistance during an emergency. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure that can offer the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require guidance and technical training to navigate through an ever more complex maze of product options available for promoting business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.