Fast and Affordable Remote Troubleshooting for Walnut Creek California Information Networks
Immediate Remote Technical Support for Walnut Creek SystemsFor organizations located in Walnut Creek California, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your company's system remotely without compromising corporate security.

Progent's powerful customer support database application includes comprehensive records for all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent customer by any engineer. This database of trouble tickets and responses is organized as a readily exploitable support database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at the best solutions promptly.

Online services available from Progent to clients in Walnut Creek California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned network professionals provides your clients in Walnut Creek California rapid communication with an effective support resource with extensive background delivering telephone-based help and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a significant contributor to business performance, and Progent's goal is to fix and not merely document IT problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team offers remote advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Walnut Creek California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into downtime, system monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of operating systems.
How Your Walnut Creek Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Walnut Creek California, Progent's phone-based computer support specialists can deliver professional and economical system support whenever your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Walnut Creek business deals with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to fix sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Businesses in Walnut Creek California
Progent's remote network troubleshooting services allow your Walnut Creek organization to have the benefits of timely, expert network support without the cost of managing a full-time IT organization. Your network will acquire added business value by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Walnut Creek California, local network support providers, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of network problems. However, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service experts give you a convenient, quick, and economical way to augment your local help and to pass on valuable information to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. Although freelance service people carry smaller internal costs than larger consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your network expands, network downtime and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system created on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown onto a weak foundation. As a network grows, reliability and expandability problems can impede the success of the business. These badly built systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can provide the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and improving efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of network support, performing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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