Immediate Remote Help for Walnut Creek California Computer Networks
For organizations in Walnut Creek California, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls require minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which promote the maximum level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to interface to your system remotely without compromising network security.
Progent's powerful service database system stores thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by every Progent engineer. This archive of trouble tickets and responses is organized as a readily exploitable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical databases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts are able to find the best solutions in the least time.
Online support provided by Progent to customers in Walnut Creek California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to handle even the most challenging challenges associated with network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent value because their broad experience allows them to resolve problems quickly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of the latest on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of networking products by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; securing your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity via a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Walnut Creek Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Walnut Creek California rapid contact with a reliable technical support group with years of experience offering telephone-based support and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's intent is to resolve and not simply document IT problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more on Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Walnut Creek California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so that your network support is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on multiple platforms.
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Walnut Creek California, Progent's online network support specialists can provide effective and affordable system help the moment your organization requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Walnut Creek company relies on a regular freelance support technician or employs an in-house organization that can deal with common computer problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve unexpected network emergencies or particularly complex integration projects.
Details of Progent's Online Network Services for Walnut Creek California
Progent's online help, remote repair, system security consulting, and system management services give businesses in Walnut Creek California the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Walnut Creek California and is also ideal for customers in more remote areas that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online service and imposes no periodic retainer for services provided during normal business hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers help from on-staff specialists with experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Programming
Apple Mac Help
Amazon MWS Programming and Debugging
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the special needs of your business.
- Advanced Online Access Tools
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it possible to find fast solutions to issues that could otherwise require an expensive onsite visit. Effective remote connectivity tools and expert engineers together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of IT service, performing a broad range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.