Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless smartphones were at one time among the most successful products for maintaining location-independent access to messaging, calendars, web-based applications, and other vital business data. Progent offers Waltham, Massachusetts businesses the services of BlackBerry-premier experts who can assist companies to maintain their BlackBerry deployments or migrate smoothly to a current mobile solution.

As the sophistication of small company networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations of all sizes, effective deployment and support of BlackBerry technology has grown increasingly difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small organizations often resort to external support firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support model, provides small businesses a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their information network.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your database and email systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to track and support BlackBerry smartphones across your company, define security policies that are right for your company, customize mobile software, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.

Onsite IT Consulting
Progent locations in Boston Metro Area

City Address Phone Link
Boston 201 Washington Street
Boston, MA 02108
857-770-0339 Boston Network Support Services
Lawrence 800 Turnpike Street, Suite 300
North Andover, MA 01845
978-989-6597 Lawrence Network Support Services
Waltham 233 Needham Street, Suite 300
Newton, MA 02464
617-581-0770 Waltham Network Support Services


Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, offering a single platform for handling key jobs like device installation, updates, and retirement and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server includes a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry certified engineers can help you to choose powerful security features and enable them wirelessly. Samples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also offers versatility in selecting how to keep mobile users from loading or running unsafe or prohibited applications. Progent can assist you to select blocking processes like:

  • List exactly which applications are permitted on the device
  • Block third-party programs from using non-volatile memory on the BlackBerry smartphone
  • Determine what functions third-party programs can use on the smartphone
  • Restrict the types of access third-party applications running on the BlackBerry device can initialize
  • Block all third-party applications from being loaded or executed on the smartphone

Expert BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to provide expert technical help to businesses in the Waltham area or anywhere in the state of Massachusetts. Progent's experienced online technical support experts have helped businesses resolve computer issues and cut support costs in each state in the U.S. and built a substantial base of loyal customers. (See Progent's client testimonials.)

Progent can provide online help for a wide selection of technologies related to RIM BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, system design, installation planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which administration model and physical components match your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
In order to contact Progent about professional help for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.