Fast and Affordable Remote Support for Waltham Information Networks
Fast Phone Support for Waltham NetworksFor companies in Waltham or anywhere in Massachusetts, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to turn into major tabs. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your company's computer system without breaching network security.

Progent's powerful service reporting application includes thorough records of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each customer by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with the best solutions quickly.

Online technical services available from Progent to clients in Waltham and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants offers your computer users in Waltham or anywhere in the state of Massachusetts fast assistance from a dependable technical support group with years of experience delivering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve instead of simply track network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Waltham, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating possible problems before they result in downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of platforms.
How Your Waltham Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Waltham or throughout the state of Massachusetts, Progent's online computer support engineers are ready to deliver effective and affordable system support whenever your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Waltham office relies on a regular independent consultant or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to handle sudden network emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Services for Waltham
Progent's phone help, remote repair, system security consulting, and network administration services offer businesses in Waltham or anywhere in the state of Massachusetts unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

An index of content::

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    Progent's Microsoft and Cisco premier network consultants can provide expert support for a wide range of products and technologies and can deliver that expertise by phone anywhere in the U.S. or in person in select cities throughout the country and anywhere in California. Progent provides remote support for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that include a combination of Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network problems, as well as the the support of CISA and CISSP-qualified security consultants to handle complex security design and problem solving. Progent has delivered online network support to companies in every state in the United States.

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    Progent's UNIX platform consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient single source to show you how to create and maintain a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, streamlines compliance settings management, inventories network resources, guards against corporate data leakage, provides network health monitoring, enables safe self service, and delivers a common control mechanism for administering mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist you with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.

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    Progent's Citrix-certified experts can help your organization to evaluate the strategic benefits of the available editions of Essentials for Hyper-V, assist you to integrate Citrix management utilities in your Hyper-V network, and show you how you can use Citrix Essentials to improve the performance, availability, flexibility, and fault tolerance of your virtualized environment while reducing the cost of equipment and support and simplifying administrative processes.

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    Progent can show you how to design, deploy, manage, and repair an efficient Wireless network infrastructure, recommend sensible products, and configure access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough wireless network security strategy that is well aligned with the security plan for your overall business network.

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    Progent offers national remote help and troubleshooting services for businesses who operate macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft products. Progent's engineers can provide Mac clients a range of services including desktop support, migration to the current edition of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Online technical support provides maximum return for your IT budget by extending user productivity and limiting the time charged for network analysis and repair. Advanced online access technology and skilled service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your location. In most of situations your IT issues can be remediated over the phone or via a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISM certified security professionals to help with the most challenging network issues.

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    Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or on-premises integration and troubleshooting support to help you to design, implement, update, tune, manage and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet wireless APs to accommodate your unique office layout, construction, and anticipated network traffic.

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    Progent's Computer Help Desk Outsourcing Services for desktop support are designed especially for small businesses who need fast availability of a Help Desk Service Center with professional phone support and effective escalation capability but who have to operate within a modest network support budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.

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    Progent offers customers access to engineers who have earned some of the computer industry's most prized certifications. Progent thinks that clients have the right to know that their computer service consultants have formal testing plus broad real-world backgrounds so that Progent's customers can engage Progent's support with trust. Often, vendor credentials like the CCIE brings priority for substantially superior vendor support than is available to uncertified service providers, allowing Progent to offer customers a better level of IT service. In other cases, recognized credentials such as CISSP or ISSEP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the services of recognized industry professionals.

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    Cisco has designed an extensive product line of routers including routers designed to deliver the security, performance, and reliability demanded by organizations from small businesses to global enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Progentís wireless professionals can help small businesses plan, select, pilot, configure and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of security that equals or exceeds wired interfaces. Progent provides expertise in wireless network products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless connectivity technology that align best your company needs.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of the time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.

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    Small to mid-sized businesses can now enjoy all the advantages of Operations Manager and in addition have fast access to Progentís Microsoft and Cisco Certified network support professionals. With Progent's economically priced IT support packages, small organizations can choose a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business networks world-class reliability, protection, and productivity.

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    Progent offers economical remote access to engineers skilled in a wide range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations as well as notebooks and smartphones. Progent can provide expertise for all major data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help you to implement, enhance, or maintain backup/restore solutions for a variety of topologies including local, remote, cloud-based, or hybrid.

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    Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management (ERM) solution based on best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to every customer. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Dynamics GP/Great Plains 2010 accounting is a full-featured business management platform that integrates data and processes across your company, communicates easily with other applications, and brings together workers, clients and vendors regardless of time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full potential of Dynamics GP 2010.

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    Microsoft Windows 8.1 is designed to power computers ranging from smartphones and slates to engineering workstations. A wealth of innovative features, such as touch screen interface and iconic live tiles GUI, provide a wide selection of advantages for organizations who know how to exploit them. Progent's Microsoft-certified consultants can help bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you gain significant business advantage from the product's various new and enhanced technologies.

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    Progent's UNIX platform consulting services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient single consulting firm to show you how to create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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    Progent provides consulting for security analysis utilities such as LANguard from GFI for performing a variety of programmed system auditing scans to identify potential security problems. Progent has extensive knowledge of security analysis tools and can show you how to understand audit reports and react effectively. Progent can help you build security into your business operations, install auditing tools, plan and implement a protected network environment, and recommend procedures to maximize the safety of your network. Progent's security professionals are available to assist you to set up a firewall, implement safe remote connectivity to email and data, and install VPN. Progent's accredited security consultants can test the protection of web software and can conduct extensive information security assessments of enterprise-wide security to validate your organization's compliance with recognized industry security standards including FISMA, PCI, and ISO.

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    Progent can assist you to deploy Cisco's infrastructure products to create a robust foundation for your onsite, private cloud, or hybrid data center and streamline operations in key areas including compute and storage utilization, security and compliance, manageability, uptime, and disaster recovery.

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    Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional PSTN telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint Server and Office or Office 365 and streamlines administration through integration with Active Directory. Lync can also cut expenses by doing away with Voice-over-IP hardware and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide remote and onsite support to help you to manage and repair your existing Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business migration.

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    Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and supporting messaging solutions for businesses in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment features compliance, high availability, easy connectivity for remote and mobile users, efficient management tools, and seamless integration with telecommunications. Progent offers consulting and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also assist small or mid-size businesses to upgrade to Microsoft Exchange 2016 Server or Exchange 2013 Server.

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    Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a easily managed web gateway that acts as a one-server platform for an array of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft engineers can help your company to design and carry out test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also help your organization to migrate economically to Forefront TMG 2010 from any version of ISA Server.

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    Progent offers cost-effective online and onsite consulting to assist businesses of any size to migrate any portion of their core IT infrastructure to Google Cloud Platform services. This can save time and hardware expense and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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    Progentís IT outsourcing services offer affordable computer consulting for small businesses. Whether it includes designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting network service expenses to grow in a more linear and manageable fashion than is feasible by building up a bulky, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and highly available network foundation for your vital business software powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.

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    Progent's Microsoft-certified consultants offer online and onsite expertise for companies of all sizes to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco UC. Progent's certified information security consultants can help you create and validate a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, reduces long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.

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    Widows Server 2012 R2 Hyper-V enhances server virtualization in key areas such as secure multitenancy, agile network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut network costs and improve availability.

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    Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small organizations to transition from the traditional physical in-house datacenter to the new hybrid computing model that includes local and cloud-hosted resources. Progent's consultants can provide budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can help you to determine the potential productivity and cost benefits of moving to Essentials and implementing a hybrid on-premises/cloud design for your network ecosystem. Progent can provide comprehensive project management so you can plan and carry out a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, technical support, and training.

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    Cisco Unified Communications Manager (CUCM), previously branded CallManager, is the foundation of Cisco's collaboration platform. CUCM and Unified CM Express provide an advanced IP-PBX by integrating with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and affordable remote and onsite expertise to help businesses of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager configuration and technical support consulting services that deliver maximum business value. Progent's consultants can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for high availability, capacity planning, and integration with Microsoft Exchange Server.

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    Progent has been delivering SharePoint consulting services since the first product was released over a decade ago, and Progent has the scope of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in individual jobs related to your SharePoint 2013 migration.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and fixing SCOM environments and can provide organizations of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix serious problems uncovered by SCOM 2012.

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    Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

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    Exchange 2013 includes significant improvements to the capabilities of Exchange 2010 and delivers important new features as well as a redesigned architecture. These improvements affect vital facets of IT including ease of administration, availability, compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange 2013, create an efficient validation and deployment strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online support and management services for Exchange Server 2013.

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