Fast and Affordable Remote Support for Waltham Information Networks
For companies in Waltham or anywhere in Massachusetts, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to turn into major tabs. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your company's computer system without breaching network security.
Progent's powerful service reporting application includes thorough records of all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each customer by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting experts are able to come up with the best solutions quickly.
Online technical services available from Progent to clients in Waltham and anywhere in the state of Massachusetts include:
Certified Windows Support
Progent's Microsoft-premier remote support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help your company to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult challenges associated with network infrastructure design, deployment, management, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional value since their broad expertise enables them to solve problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment using sophisticated remote support tools to provide fast, secure, and economical diagnosis and remediation.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure products. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs consulting services, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to clean up quickly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Waltham Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants offers your computer users in Waltham or anywhere in the state of Massachusetts fast assistance from a dependable technical support group with years of experience delivering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve instead of simply track network issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering support and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Waltham, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating possible problems before they result in downtime, automated monitoring can avoid disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Waltham or throughout the state of Massachusetts, Progent's online computer support engineers are ready to deliver effective and affordable system support whenever your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Waltham office relies on a regular independent consultant or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to handle sudden network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Services for Waltham
Progent's phone help, remote repair, system security consulting, and network administration services offer businesses in Waltham or anywhere in the state of Massachusetts unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Waltham and is also ideal for customers in more remote regions of Massachusetts that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for online support and requires no periodic retainer for services delivered during regular business hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings include technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the special requirements of your business.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive onsite service call. Sophisticated remote access software and experienced technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.