Fast Online Troubleshooting for Waltham Information Networks
For organizations in Waltham or anywhere in the state of Massachusetts, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they possess the real-world background and have access to the advanced tools required to solve most network problems quickly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online consulting and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system without breaching network security.
Progent's sophisticated service database system includes thorough records describing all support that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every customer by every Progent engineer. This archive of trouble tickets and responses is stored as a quickly exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine optimal resolutions promptly.
Remote technical support services offered by Progent to clients in Waltham and anywhere in the state of Massachusetts include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop consulting and support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs can deal with the most difficult issues associated with network planning, integration, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer excellent value since their deep experience enables them to fix problems rapidly. In many cases, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your environment using state-of-the-art remote support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs consulting support, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to improve the defenses of your Windows, macOS and OS X, Linux environment against attacks or help your company to clean up rapidly after a damaging breach. Security services available from Progent cover comprehensive data security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing safe techniques for remote and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Waltham Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting services can aid you in creating an effective new Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the unique requirements of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center resources during demanding scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Waltham or anywhere in the state of Massachusetts fast access to a reliable technical support resource with years of experience offering telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a significant contributor to company efficiency, and Progent's goal is to fix and not simply report network problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Waltham, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of OS platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Waltham or throughout the state of Massachusetts, Progent's phone-based computer support specialists can deliver effective and economical system support the instant your company needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Waltham business deals with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to address unexpected network crises or especially challenging integration problems.
Advantages of Progent's IT Support for Companies in Waltham
Progent's remote support services allow your Waltham business to realize the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your local IT resources
With most companies in Waltham and throughout Massachusetts, local computer service resources, whether represented by independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, IT crises may occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's on-call support professionals provide a convenient, quick, and affordable way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with future issues in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent service people have less overhead than big service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.
- Create a Scalable Basis for Seamless Expansion
Companies typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These badly designed systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to meet vital business requirements and simplify future growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.