Fast Online Troubleshooting for Waltham Information Networks
Immediate Remote Consulting for Waltham SystemsFor organizations in Waltham or anywhere in the state of Massachusetts, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they possess the real-world background and have access to the advanced tools required to solve most network problems quickly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online consulting and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system without breaching network security.

Progent's sophisticated service database system includes thorough records describing all support that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every customer by every Progent engineer. This archive of trouble tickets and responses is stored as a quickly exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine optimal resolutions promptly.

Remote technical support services offered by Progent to clients in Waltham and anywhere in the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting services can aid you in creating an effective new Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the unique requirements of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center resources during demanding scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Waltham or anywhere in the state of Massachusetts fast access to a reliable technical support resource with years of experience offering telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a significant contributor to company efficiency, and Progent's goal is to fix and not simply report network problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Waltham, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of OS platforms.
How Your Waltham Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Waltham or throughout the state of Massachusetts, Progent's phone-based computer support specialists can deliver effective and economical system support the instant your company needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Waltham business deals with a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to address unexpected network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Waltham
Progent's remote support services allow your Waltham business to realize the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most companies in Waltham and throughout Massachusetts, local computer service resources, whether represented by independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, IT crises may occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's on-call support professionals provide a convenient, quick, and affordable way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. Although independent service people have less overhead than big service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may require your company to go without assistance during an IT crisis. As your company grows, network unavailability and problems with critical software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.

  • Create a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These badly designed systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture that can offer the stable foundation to meet vital business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.