Fast Online Troubleshooting for Waltham Massachusetts Computer Systems
For organizations located in Waltham Massachusetts, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast repairs manage to end up as large invoices. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven methodologies that permit the highest degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your system remotely without compromising system security.
Progent's proven customer support reporting application stores extensive histories of the service that Progent's clients have received. Progent's authorized engineers have access to the details of support rendered to each customer by every Progent engineer. This archive of anomalies and solutions is organized as a conveniently retrievable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.
Online services provided by Progent to companies in Waltham Massachusetts include:
Certified Windows Support
Progent's Microsoft-premier remote support engineers offer computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop services to help you company to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can handle even the most difficult problems surrounding network planning, integration, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise permits them to resolve problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and repair.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of networking appliances by offering consulting services such as:
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection solutions to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; setting up firewalls; building secure architectures for remote and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide expert online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Microsoft 365 integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid restoration of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is ProgentÔŅĹs server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youÔŅĹre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Waltham Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Waltham Massachusetts fast access to a reliable network service resource with substantial background offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a solid contributor to company efficiency, and Progent's intent is to resolve rather than just report network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering expertise and education in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Waltham Massachusetts online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so your computer maintenance is proactive and automated. By spotting emerging issues before they expand into full-scale emergencies, system monitoring can avoid inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Waltham Massachusetts, Progent's phone-based network support specialists are ready to provide expert and economical system help the moment your organization requires it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Waltham office works with a regular freelance support technician or employs an in-house organization that can handle day-to-day computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to deal with unexpected system crises or especially challenging integration problems.
Advantages of Progent's Network Help for Offices in Waltham Massachusetts
Progent's remote network troubleshooting services enable your Waltham business to enjoy the benefits of timely, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will acquire added business value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
With most organizations in Waltham Massachusetts, nearby network service providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, major troubles can strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online service specialists offer an easy, quick, and budget-friendly way to supplement your local resources and to transfer useful information to improve your ability to resolve downstream issues locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller companies often depend on independent freelance consultants. While freelance service people have smaller internal costs than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your business grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to make sure your network is always available.
- Create a Scalable Foundation for Smooth Growth
Companies typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and improving productivity. They do not need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.