Fast Remote Troubleshooting for Waltham Computer Networks
Urgent Phone Support for Waltham NetworksFor organizations in Waltham or anywhere in Massachusetts, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions require minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike many remote service firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where fast fixes somehow turn into large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which permit the highest level of effectiveness for remote engineering help and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your computer system remotely without compromising corporate security.

Progent's proven service database system includes detailed histories describing all support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services rendered to every Progent customer by every consultant. This history of issues and responses is structured as a readily accessible proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best resolutions in the least time.

Remote support services available from Progent to businesses in Waltham and throughout the state of Massachusetts include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center software products to meet the special demands of your corporation, or providing occasional online personnel to work with your in-house Help Desk Call Center team during unusually busy scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals offers your workers in Waltham or anywhere in the state of Massachusetts quick contact with a reliable network service resource with substantial background delivering phone help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a significant driver of company productivity, and Progent's intent is to fix and not just document IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Waltham, or anywhere in the state of Massachusetts, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they cause network outages, system monitoring can head off inconvenient and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate a combination of platforms.
How Your Waltham Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Waltham or throughout the state of Massachusetts, Progent's phone-based computer support engineers can provide effective and cost-effective system help whenever your organization requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Waltham office deals with a regular freelance support technician or employs an in-house IT staff that know how to handle common computer issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Waltham
Progent's online IT consulting services enable your Waltham business to experience the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most organizations in Waltham and throughout Massachusetts, nearby network support providers, whether made up of independent consultants or an internal IT staff, can handle the majority of network problems. However, serious problems may strike when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support professionals give you a convenient, fast, and economical solution to supplement your regular resources and to transfer valuable knowledge to increase your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. While freelance consultants have smaller internal costs than larger service companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may force your company to go without help during an emergency. As your network grows, system downtime and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to make sure your network remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems require careful analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.