For small and midsize companies in Waltham or anywhere in Massachusetts, Progent provides help for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently results in your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to communicate with your company's environment without compromising system security.
Progent's sophisticated service reporting system includes comprehensive documentation of the service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to every customer by every consultant. This database of issues and fixes is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote service specialists are able to arrive at the most efficient resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Waltham or anywhere in Massachusetts or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's phone-based consulting experts offer certified skills in a comprehensive array of products and technologies. This wide range of technical skills enables Progent's engineers to manage almost any problem likely to take place in a small company network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-OS environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to small businesses in Waltham and throughout the state of Massachusetts include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from older applications to current Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing problems within UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to handle the most difficult issues encountered in network design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their broad experience permits them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone access to a CCIE so you can get urgent assistance for severe network infrastructure problems that are lowering business efficiency but are not within the experience of your local IT support providers. Progent's Cisco CCIE engineers can tie into your environment using the latest on-line troubleshooting tools in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Waltham Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for small businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk software products to meet the special requirements of your company, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding events such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned network consultants gives your workers in Waltham or anywhere in the state of Massachusetts quick access to a large network service resource with extensive experience offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a solid enabler of company efficiency, and Progent's intent is to solve rather than simply document technical problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides remote professional engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative facets of Macintosh environments by offering remote help support and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Waltham, or anywhere in the state of Massachusetts, online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your computer support is proactive and automated. By uncovering emerging trouble spots before they cause full-scale emergencies, remote monitoring can minimize inconvenient and costly network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a mix of operating systems.
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area