For small and midsize businesses located in Waltham or anywhere in Massachusetts, Progent provides support for information systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the practical experience and the advanced tools to solve most information system issues rapidly. This reduces direct expenses because solutions require a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick solutions manage to turn into substantial tabs. Progent's penchant for solving problems quickly results in your company conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized tools and field-proven processes that permit the highest level of efficiency for remote help and repair for small company IT networks. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to access your system remotely without breaching system security.
Progent's sophisticated customer support database application maintains comprehensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services rendered to each client by every consultant. This archive of issues and resolutions is organized as a conveniently accessible support database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Waltham or anywhere in Massachusetts or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to manage almost any emergency likely to occur in a small or midsize company information system. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-platform networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to customers in Waltham and anywhere in the state of Massachusetts include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology including system infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. CCIEs can handle even the most stubborn problems encountered in network planning, deployment, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for even the most intractable problems quickly. In common instances, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent support for serious network problems that are lowering business efficiency but are beyond the comfort zone of your ordinary IT maintenance personnel. Progent's Cisco CCIE consultants can tie into your network using the latest on-line troubleshooting technology in order to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security consultants offer a range of system protection services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help you to recuperate quickly after a serious breach. Security consulting services available from Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Waltham Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the budget to build and maintain an internal Help Desk but who require fast response from a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk software to address the unique demands of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team to handle high-demand events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts provides your clients in Waltham or anywhere in the state of Massachusetts fast assistance from an efficient technical support group with substantial background offering telephone-based consulting and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's goal is to solve rather than just track IT problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. For additional information on Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic aspect of Macintosh systems by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Waltham, or anywhere in the state of Massachusetts, remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a mix of platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area