For small and midsize businesses in Waltham or anywhere in Massachusetts, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage because they have the practical background and the advanced tools to solve most network problems quickly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick repairs somehow turn into big invoices. Progent's penchant for solving technical issues quickly translates into your business saving money.
Progent's Online Service Tools
Over time, Progent has developed a set of optimized technologies and proven processes that ensure the maximum level of effectiveness for online engineering help and troubleshooting for small company information systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your computer system without violating system security.
Progent's advanced customer support reporting system keeps extensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the records of services rendered to every customer by every Progent engineer. This history of anomalies and solutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Waltham or anywhere in Massachusetts or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical service professionals offer certified skills in an extensive array of products and technologies. This broad range of IT skills allows Progent's engineers to address almost any emergency likely to crop up in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-operating system environments, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to customers in Waltham and anywhere in the state of Massachusetts include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most intractable problems occurring in network infrastructure design, integration, management, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to fix the most complex problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical problems that a CCIE can fix in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a CCIE so your company can get immediate help for serious network problems that are hurting worker efficiency but are beyond the comfort zone of your ordinary IT service providers. Progent's Cisco CCIE engineers can interface to your computer system using state-of-the-art on-line support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate rapidly after a serious breach. Security support services offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Waltham Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who require quick response from an efficient Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless supplement to your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation option for the most difficult network challenges, or be ready in hectic instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or revamping your existing one, identifying or enhancing Call Center software to handle the special requirements of your company, or adding occasional online staff to reinforce your existing Call Center team during high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants gives your clients in Waltham or anywhere in the state of Massachusetts rapid contact with an effective network service group with substantial background providing phone support and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a major enabler of company performance, and Progent's intent is to solve and not just record technical issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft Word, and Excel. For additional information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative aspect of Macintosh systems by delivering phone-based consulting services and education in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Waltham, or anywhere in the state of Massachusetts, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging issues before they result in downtime, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments based on multiple platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area