For small companies in Waltham or anywhere in the state of Massachusetts, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where fast repairs manage to turn into major tabs. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to access your company's system without violating corporate security.
Progent's proprietary technical support database system keeps detailed histories describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services delivered to each customer by any Progent consultant. This archive of issues and responses is stored as an easily exploitable internal database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service experts are able to come up with the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Waltham or anywhere in Massachusetts or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online technical service professionals offer certified skills in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to tackle almost any emergency likely to crop up in a small company network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-platform environments, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support available from Progent to companies in Waltham and anywhere in the state of Massachusetts include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older applications to current MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most intractable problems surrounding network infrastructure design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise allows them to resolve the most complex problems quickly. In typical instances, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get timely help for serious network issues that are impacting business efficiency but are beyond the scope of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
Certified MS Windows Support
Progent's Microsoft-premier online service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP security engineers offer a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to clean up quickly following a damaging breach. Security consulting services available from Progent include: in depth security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small businesses often need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Waltham Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the money or time to create an internal Help Desk but who want fast communication with an efficient Help Desk with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option for complex technical challenges, or be ready in overflow situations when your other support engineers are too busy.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk Call Center software to meet the special demands of your corporation, or adding temporary online staff to reinforce your internal Help Desk resources to handle demanding scenarios such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network experts gives your computer users in Waltham or anywhere in the state of Massachusetts rapid contact with an efficient technical support resource with substantial experience offering phone help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a key driver of company performance, and Progent's aim is to resolve instead of just annotate technical issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. For more information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative aspect of Apple Mac environments by delivering remote consulting support and training in imaging, audio, and video. Progent's consultants offer help in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Waltham, or anywhere in the state of Massachusetts, remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By exposing potential trouble spots before they cause crashes, proactive monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by multiple OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area