For small companies located in Waltham Massachusetts, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online technical support engineers represent excellent value because they have the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor solutions manage to end up as big invoices. Progent's penchant for disposing of technical issues efficiently translates into your company saving cash.
Progent's Online Service Tools
Over the years, Progent has developed an arsenal of customized technologies and proven processes that promote the highest degree of effectiveness for remote consulting and repair for small business information networks. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to link to your computer system remotely without compromising corporate security.
Progent's powerful customer support reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services provided to each Progent client by every engineer. This database of anomalies and repairs is stored as an easily searchable support database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Waltham Massachusetts or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote technical support experts offer certified skills in an extensive array of products and technologies. This broad scope of technical skills allows Progent's consultants to address almost any crisis that may take place in a small company network. Certificates awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-operating system networks, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to companies in Waltham include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to current Windows or Linux environments. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems associated with network design, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs offer exceptional value since their deep expertise allows them to resolve even the most complex problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for severe network issues that are hurting business productivity but are outside the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your computer system via the latest remote support technology to provide efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can provide computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious breach. Security solutions offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Waltham Massachusetts Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for small businesses who don't have the resources to support an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your current one, identifying or enhancing Call Center software products to meet the unique needs of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran information technology experts provides your customers in Waltham Massachusetts immediate communication with an efficient network service group with extensive background offering telephone-based support and online repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a significant contributor to business success, and Progent's intent is to resolve rather than simply track network issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced engineering expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. For more information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative aspect of Mac systems by offering remote help support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Waltham Massachusetts online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your network support is proactive rather than reactive. By detecting possible issues before they cause full-scale emergencies, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.
Progent locations in New England