Fast Remote Support for Waltham Information Networks
Immediate Remote Help for Waltham SystemsFor businesses in Waltham or anywhere in the state of Massachusetts, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the practical background and have access to the advanced technology required to resolve the majority of network problems quickly. This reduces immediate expenses because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to interface to your company's computer system without violating system security.

Progent's sophisticated customer support reporting system keeps detailed documentation for all support that Progent's clients have been provided. Progent's staff consultants have access to the history of support rendered to each customer by any Progent engineer. This history of problems and responses is organized as a quickly exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service specialists are able to come up with optimal solutions promptly.

Online services available from Progent to clients in Waltham and throughout the state of Massachusetts include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want fast access to an efficient Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your current Help Desk organization. Progent's Virtual Call Center can operate as a an escalation option for complex technical problems, or be ready in hectic circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Waltham or anywhere in the state of Massachusetts fast communication with a reliable network service resource with years of background offering phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a crucial enabler of company productivity, and Progent's target is to fix and not simply track IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Waltham, or anywhere in the state of Massachusetts, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they result in downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a variety of OS platforms.
How Your Waltham Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Waltham or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists can provide expert and affordable IT help the instant your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Waltham office has a regular freelance consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to solve sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Waltham
Progent's online support services enable your Waltham business to realize the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most organizations in Waltham or anywhere in Massachusetts, nearby computer support providers, whether consisting of independent consultants or an internal IT staff, can take care of typical technical problems. On the other hand, IT crises sometimes occur when local resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly way to augment your local help and to pass on valuable information to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. While independent service people carry less overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without help during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network remains up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These badly designed environments need careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the solid foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices need advice and technical education to negotiate an ever more complex maze of product options available for promoting business growth and enhancing efficiency. They do not need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each client. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.