Fast and Affordable Remote Technical Support for Waltham Information Networks
For organizations in Waltham or anywhere in Massachusetts, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most information system issues quickly. Efficient support lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your network without violating system security.
Progent's powerful service database application keeps detailed records of all service that Progent's clients have received. Progent's authorized engineers have access to the details of assistance provided to each Progent client by every engineer. This database of problems and fixes is structured as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.
Online technical support services offered by Progent to companies in Waltham and anywhere in the state of Massachusetts include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help you company to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most challenging challenges encountered in network planning, deployment, management, compliance, and repair. CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience enables them to resolve problems rapidly. In typical cases, less seasoned consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your environment using sophisticated remote support tools in order to perform quick, safe, and economical analysis and repair.
Boston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Boston Metro Area.
Progent locations in the Boston Metro Area
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances. Cisco technology support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to recuperate quickly following a damaging penetration. Security solutions available from Progent include: in depth data security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide range of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Waltham Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced network consultants gives your customers in Waltham or anywhere in the state of Massachusetts quick assistance from a dependable support group with substantial background offering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a major driver of business efficiency, and Progent's target is to resolve and not simply track IT problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply online professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Waltham, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Waltham or throughout the state of Massachusetts, Progent's online computer support specialists can deliver expert and economical system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Waltham company deals with a local freelance support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden system emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Businesses in Waltham
Progent's online IT consulting services allow your Waltham business to have the benefits of on-call, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your local support resources
For most businesses in Waltham and throughout Massachusetts, local computer service providers, whether made up of independent consultants or an in-house maintenance staff, can deal with the majority of network issues. However, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical way to augment your regular help and to transfer useful information to improve your ability to handle downstream issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays up and running.
- Build a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with familiar independent consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.