Immediate Remote Technical Support for Waltham Computer Networks
Fast Phone Consulting for Waltham NetworksFor businesses in Waltham or anywhere in Massachusetts, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve most network issues quickly. This reduces immediate expenses since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. Unlike typical online service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where quick solutions manage to end up as substantial bills. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized technologies and field-proven processes that allow the highest degree of efficiency for remote engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to connect to your environment remotely without compromising system security.

Progent's sophisticated service database application keeps extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance provided to every Progent customer by every engineer. This database of issues and solutions is stored as a quickly searchable proprietary database that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Remote support offered by Progent to businesses in Waltham and anywhere in the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight line of outsourced network management services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk team of veteran network consultants gives your clients in Waltham or anywhere in the state of Massachusetts rapid contact with an efficient technical support resource with substantial background providing telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's goal is to solve and not simply report technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers online and in-depth consulting support and training in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Waltham, or anywhere in the state of Massachusetts, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By spotting looming issues before they expand into crashes, automated monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on multiple platforms.
How Your Waltham Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Waltham or anywhere in the state of Massachusetts, Progent's online computer support specialists can deliver professional and affordable IT help the instant your organization has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Waltham office deals with a regular independent consultant or employs a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to handle sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Waltham
Progent's online IT consulting services allow your Waltham company to enjoy the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most companies in Waltham and throughout Massachusetts, local computer support providers, whether represented by independent consultants or an internal IT staff, can resolve typical technical problems. However, major troubles might occur when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call service experts give you an easy, fast, and affordable solution to augment your local resources and to pass on valuable knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance consultants. Although independent consultants carry smaller internal costs than larger support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to wait for assistance during an emergency. As your business expands, network unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service experts to insure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complex maze of product options available for accelerating business success and enhancing productivity. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of IT support, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.