Fast and Affordable Remote Technical Support for Waltham Information Networks
Urgent Phone Help for Waltham SystemsFor organizations in Waltham or anywhere in Massachusetts, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most information system issues quickly. Efficient support lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your network without violating system security.

Progent's powerful service database application keeps detailed records of all service that Progent's clients have received. Progent's authorized engineers have access to the details of assistance provided to each Progent client by every engineer. This database of problems and fixes is structured as a readily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Waltham and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants gives your customers in Waltham or anywhere in the state of Massachusetts quick assistance from a dependable support group with substantial background offering phone help and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a major driver of business efficiency, and Progent's target is to resolve and not simply track IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online professional consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Waltham, or anywhere in the state of Massachusetts, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
How Your Waltham Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Waltham or throughout the state of Massachusetts, Progent's online computer support specialists can deliver expert and economical system support whenever your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Waltham company deals with a local freelance support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Businesses in Waltham
Progent's online IT consulting services allow your Waltham business to have the benefits of on-call, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most businesses in Waltham and throughout Massachusetts, local computer service providers, whether made up of independent consultants or an in-house maintenance staff, can deal with the majority of network issues. However, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical way to augment your regular help and to transfer useful information to improve your ability to handle downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants have less overhead than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such poorly built environments need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.