Immediate Remote Technical Support for Waltham Computer Networks
Immediate Online Support for Waltham SystemsFor organizations in Waltham or anywhere in Massachusetts, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve most information system problems rapidly. This lowers direct expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's system without compromising network security.

Progent's proven customer support reporting system includes thorough records describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help provided to every Progent client by any consultant. This history of anomalies and resolutions is structured as a readily exploitable internal database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service experts are able to determine the best resolutions quickly.

Online support services offered by Progent to clients in Waltham and throughout the state of Massachusetts include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced network consultants offers your customers in Waltham or anywhere in the state of Massachusetts rapid assistance from a large technical support resource with years of background offering telephone-based help and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of company performance, and Progent's target is to solve rather than just record IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Waltham, or anywhere in the state of Massachusetts, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your computer support is proactive and automated. By detecting emerging issues before they expand into downtime, remote monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.
How Your Waltham Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Waltham or anywhere in the state of Massachusetts, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT help whenever your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Waltham office has a local independent consultant or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to handle unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Remote Computer Services for Waltham
Progent's online support, Internet-based repair, system security expertise, and system management services give companies in Waltham or throughout the state of Massachusetts the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.