Fast Online Troubleshooting for Waltham Computer Systems
Fast Online Consulting for Waltham NetworksFor companies located in Waltham or anywhere in Massachusetts, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where fast solutions somehow end up as major invoices. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to access your computer system remotely without breaching system security.

Progent's proven service reporting system includes detailed records of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support delivered to every client by every Progent consultant. This archive of issues and repairs is organized as a quickly exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up other massive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Remote services available from Progent to clients in Waltham and anywhere in the state of Massachusetts include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need fast communication with a reliable Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can act as a an escalation option to handle complex technical problems, or be ready in those circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk staff of experienced information technology consultants offers your computer users in Waltham or anywhere in the state of Massachusetts rapid contact with a reliable technical support group with substantial background delivering phone help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's target is to solve and not merely track network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Waltham, or anywhere in the state of Massachusetts, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive and automated. By spotting looming problems before they evolve into crashes, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a mix of OS platforms.
How Your Waltham Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Waltham or throughout the state of Massachusetts, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the moment your business has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Waltham office has a regular independent consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve sudden network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Organizations in Waltham
Progent's remote IT consulting services enable your Waltham company to enjoy the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will derive greater business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most organizations in Waltham or anywhere in Massachusetts, nearby computer support providers, whether consisting of freelance consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call support experts offer a convenient, quick, and affordable solution to supplement your local resources and to pass on valuable information to increase your ability to deal with future problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. While freelance service people carry less internal costs than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup service experts to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a strong framework, band-aid repairs often get thrown onto an unstable foundation. When a company grows, stability and scalability issues can hinder the success of the organization. Such badly built environments need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure that can provide the solid foundation to handle vital business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses require guidance and technical education to navigate through an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is trying to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, refined remote support software, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The practice of detailing and organizing support records results in more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.