Warren, MI Remote Support from Certified Computer Service Experts
Progent's computer network troubleshooting services can provide your Warren, MI company affordable and reliable access to enterprise-class technical professionals. By delivering IT consulting service when you require it, providing specialized expertise for key applications, offering unique services such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your Warren, Michigan business an economical option for maximizing the business value of small business networks. If you maintain an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and maintain a robust and secure information system and to have fast availability of the seasoned support usually available only to enterprises who can afford a large in-house information technology staff.
For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as application programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to design and execute your cloud strategy.
Primary Practice Areas Supported by Progent's Consultants for Business Networks in Warren, Michigan
Progent's national group of industry certified consultants offers help for all aspects of information systems found in organizations of all sizes. Areas served by Progent in and around Warren include:
Service Delivery Alternatives for Warren, Michigan Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough activity records, reliable follow-through, and tight expense control across a range of IT service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's remote network support expertise.
- Onsite Service
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small companies the optimal solution: on-premises service technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Contact Center Services are intended for all businesses who require prompt and dependable access to an online Contact Center with effective telephone support, remote repair tools, and enough technical depth for full problem escalation. Since smaller companies usually have limited IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information networks stay productive. Read more concerning Progent's Contact Center services.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, longer term projects such as management reporting software programming and support, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and MS SQL to provide small companies with higher levels of availability, protection, and performance than is feasible using the type of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition simple for clients to migrate to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert online support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory mandates for network data security and incident reporting.
The breadth and depth of Progent's consulting staff offer a powerful array of benefits to clients trying to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for fixing actual network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for quick solutions. Another advantage of by-the-minute pricing is that you will not be tempted to permit minor problems to stay unaddressed until they become big problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
In case your Warren, Michigan company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).