Warren, MI Online Support from World-class Network Troubleshooting Experts
Progent's network support services can provide your Warren, MI business cost-effective and dependable support from world-class technical professionals. By delivering network support help when you need it, providing advanced knowledge for key technologies, delivering unique services such as automated network monitoring, and invoicing only for support you use, Progent offers your Warren, Michigan business an affordable option for maximizing the business value of small office networks. If you have an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and support a reliable and secure information system and to benefit from quick availability of the skilled consulting typically restricted to businesses who are able to maintain a large internal IT group.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.
Primary Technical Areas Serviced by Progent for Business Networks in Warren, Michigan
Progent's nationwide team of world-class engineers offers help for all aspects of information systems found in businesses of any size. Technologies served by Progent in and around Warren include:
Service Delivery Alternatives for Warren, Michigan Companies
Progent offers a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service records, reliable follow-through, and strict cost monitoring across an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle most network problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's remote network support expertise.
- On-site Support
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Services are intended for all businesses and local governments who require prompt and dependable access to an online Help Desk with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize companies usually have limited IT funds and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer systems are always productive. Learn more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, virtualization strategies, plus integration, customization and training for business software including financials, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended projects such as management analytics software programming and customization, relational database application programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for clients to transfer to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Warren, Michigan Businesses
Progent's size, breadth of information technology skill, and experience with corporate network support enable small and midsize businesses to avoid the problems associated with over dependence on small service organizations or individual consultants.
Teaming with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For network support, small businesses sometimes rely heavily on freelance consultants. Though freelance support engineers have lower expenses than more substantial support firms and can typically bill nominally lower fees, individuals are occasionally unable to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, sick, on travelling, or in class, the absence of replacement staff may force your company to go without assistance in case of an emergency. The more your small business expands, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost productivity. Also, when freelance consultants confront new technologies, the unavailability of a big engineering team to depend on for assistance requires them to learn in place while your company winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Sophisticated Network Solutions
The majority of smaller support organizations or freelance engineers focused on small company network support may excel at providing routine fixes but don't have the background to deal efficiently with complicated IT environments with a variety of operating systems, many sites, VoIP systems, mobile workers, interconnected financial and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because enterprise networks are by nature complex, support problems require in-depth knowledge in many technical areas, and reaching a high degree of robustness, reliability, and security requires enterprise-tested leading practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Without a proper architecture, a series of band-aid repairs often get piled on top of a marginal structure. As a business grows, stability and scalability problems can undermine the productivity of the business. These environments require proper assessment, smart business planning, and in-depth experience to upgrade to an IT environment that will act as the reliable basis to handle current business needs and support future expansion.
- Team with Solution Providers, Not Product Resellers
Small companies require direction and insight to work through an increasingly complex maze of IT alternatives offered for enabling growth and improving productivity. They do not need a network engineer or support firm that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of customers. Combining network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor rather than being based on the true needs of a customer.
How to Contact Progent
In case your Warren, Michigan business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).