Immediate, Affordable Remote Network Assistance for Warren, Michigan Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class network support to clients with small-company budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, custom online repair tools, a large pool of consultants certified in a wide array of IT practice areas, a Help Desk operational structure that maximizes responsiveness and ensures follow-up, a worldwide team of remote service experts, on-site service availability for the majority of most zip codes in the U.S., and a company ethos committed to solving technical issues in the shortest time and at the lowest cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support personnel. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to plan and execute your cloud computing strategy.
Core Products and Technologies Serviced by Progent for Warren, Michigan Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE network consultants and Apple accredited engineers, Progent provides urgent troubleshooting and affordable online consulting to Warren, MI small businesses for a broad range of computer technologies including:
Service Delivery Options for Warren, Michigan Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for a range of network service delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online network support services.
- On-site Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. To learn more, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop it system engineering, server virtualization strategies, plus configuration, programming and support for business applications including financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects including office moves and major software upgrades, extended projects such as business reporting software programming and customization, relational database software programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.
- Application Server Hosting
Progent can host vital business applications such as Exchange and SQL Server to provide small companies with higher degrees of reliability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for clients to transfer to a different service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and statutory requirements for network information security and incident reporting.
The breadth and size of Progent's consulting team offer a powerful array of advantages to organizations wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a consultant with proven methods for fixing actual IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major bills for fast fixes. Another benefit of granular billing is that your company are not tempted to allow incipient problems to stay unaddressed until they become major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to each client. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Warren, Michigan company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).