Professional Remote Technical Support for Warren, Michigan Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by large network service firms. Some small businesses permit themselves to become excessively dependent on individual engineers or small support organizations who lack the size or comprehensive skill sets to respond quickly or efficiently to network emergencies. Other small companies resort to giant service providers that employ technicians taught to provide standardized solutions to ordinary issues but who do not have the experience and technical scope to handle the variety of environments and lack of standards typical of small company information systems.

Progent's proven approach to providing affordable and effective network service to small businesses has made Progent among the top Microsoft-certified network service organizations in the country. Progent has delivered remote help to businesses in every state in the country (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software programming, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to help your company to plan and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Businesses in Warren, Michigan
Progent's group of certified engineers provides help for virtually all facets of network technology found in companies of all sizes. Areas served by Progent in and around Warren include:

Service Delivery Options for Warren, Michigan Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast response, thorough service documentation, reliable follow-through, and tight expense monitoring across a range of network support delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help clients to analyze and fix network issues without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Services are intended for all companies who need fast and dependable support from an online Contact Center with effective phone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can spare little management bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to make sure that small business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to world-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus integration, programming and support for small business programs including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as site relocations and major system migrations, extended initiatives such as business information software programming and customization, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, protection and performance is constantly monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can handle the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Warren, Michigan Businesses
Progent's staff size, depth of technical skill, and experience with corporate IT consulting enable small businesses to avoid the pitfalls associated with excessive reliance on small service firms or independent consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller businesses often rely heavily on individual consultants. Although freelance support engineers have lower overhead than larger support organizations and can afford to bill apparently lower rates, freelancers are frequently stretched to far to react rapidly to critical network problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the absence of replacement staff may require your business to wait for help during an emergency. As your small business grows, system downtime or problems with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lower productivity. Also, when freelance engineers confront new technologies, the unavailability of a large engineering group to fall back on for advice requires them to train on the job while your company winds up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    Many small service organizations or freelance engineers who concentrate on small company network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated IT infrastructures that have mixed platforms, multiple sites, VoIP systems, remote workforces, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your small business because enterprise networks are by nature complex, support issues require thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid fixes often get piled on top of a tenuous structure. As a company grows, reliability and scalability issues can obstruct the success of the business. These environments require proper assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need guidance and insight to navigate through an increasingly complex array of IT options available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align technical support services with the real needs of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a preselected technology rather than being driven by the true requirements of a client.

How to Contact Progent
In case your Warren, Michigan company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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