Immediate, Low-cost Remote Computer Technical Support for Warren, Michigan Small Companies
For over twenty years, Progent has specialized in delivering world-class IT support services to customers with small-company IT budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a broad array of technical disciplines, a Help Desk service structure that maximizes efficiency and ensures follow-through, a global group of remote troubleshooting professionals, in-person support options for the majority of most zip codes in the United States, and a company culture focused on solving technical problems in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal IT service personnel. This can save money and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to plan and execute a sensible cloud computing strategy.
Key Products and Technologies Supported by Progent's Consultants for Business Networks in Warren, Michigan
Progent's national group of certified support professionals provides support for all aspects of information systems used by businesses of any size. Areas served by Progent in and around Warren include:
Service Delivery Alternatives for Warren, Michigan Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Model ensures rapid support, thorough service documentation, dependable follow-up, and strict expense monitoring across a range of network service delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's remote computer support expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, longer term initiatives like management analytics software development and support, database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key business applications like Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that host the gear of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain current, protection and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is also simple for clients to migrate to another support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Warren, Michigan Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network support allow small companies to sidestep the pitfalls related to over dependence on small service firms or individual consultants.
Working with Progent's Experts enables your business to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, small companies sometimes rely excessively on individual engineers. Though individual service engineers have lower overhead than more substantial IT service organizations and can typically charge nominally lower rates, individuals are often too busy to react quickly to urgent situations. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may require your company to go without help in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications get more expensive. The dollars you thought you were saving on an independent consultant can disappear quickly due to lost output. In addition, when freelance engineers encounter new problems, the unavailability of a big consulting group to fall back on for help requires them to train in place while your company winds up footing the costs for their continuing training.
- Have Access to Expertise in Advanced IT Solutions
The majority of small service firms or freelance consultants specializing in small company network consulting are capable of providing routine fixes but lack the experience to deal cost-effectively with complicated network environments that have a variety of operating systems, numerous sites, VoIP implementations, remote clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's large group of specialists can be valuable to your business because big-company networks are characteristically complicated, integration problems demand in-depth understanding of in many technical areas, and achieving a high level of stability, reliability, and security calls for industry-proven best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed basis, a series of ad hoc repairs often get piled on top of a weak structure. As a business evolves, reliability and scalability problems can hinder the productivity of the business. Such environments require thorough assessment, intelligent business analysis, and broad-based experience to upgrade to an IT environment that will act as the solid basis to meet critical business needs and ease future growth.
- Partner with Solution Finders, Not Product Resellers
Small businesses need guidance and insight to work through an increasingly complex array of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting support services with the genuine interests of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.
How to Contact Progent
In case your Warren, Michigan business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).