Warren, MI Online Support from World-class Network Troubleshooting Professionals
Progent's network technical support services can deliver your Warren, MI business affordable and consistent access to Microsoft and Cisco certified IT experts. By providing IT consulting help when you need it, providing specialized expertise for critical applications, offering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent gives your Warren, Michigan business an affordable alternative for optimizing the business value of small-scale business networks. Whether you run an on-premises datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and maintain a reliable and safe information network and to benefit from fast availability of the experienced consulting usually available only to businesses who can maintain a large in-house information technology staff.
For larger companies, Progent offers co-sourcing services to add to the skills of your internal network support personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.
Popular Products and Technologies Supported by Progent for Businesses in Warren, Michigan
Progent's national team of industry certified consultants offers assistance for virtually all facets of network systems used by organizations of all sizes. Technologies served by Progent in Warren include:
Service Delivery Options for Warren, Michigan Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering IT support is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and strict cost monitoring for a range of network service delivery modes that include remote troubleshooting, on-premises help, and top-tier consulting.
- Remote Service
Progent's Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small businesses the optimal solution: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Help Desk Services.
- Help Desk Sharing Services
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and training for business programs including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major software upgrades, longer term projects such as customizing an older ERP platform to a modern MS Dynamics 365 package, database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and malware removal.
- Infrastructure Guidance for an At-Home Workforce
Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure needed to support work-from-home employees. Aspects of infrastructure for which Progent's experts can deliver support include secure and convenient VPN connections, VDI desktop platforms, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connections. For information about Progent's infrastructure consulting services for telecommuters, go to network infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to another support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT information protection and reporting.
The breadth and size of Progent's engineering staff bring a powerful array of advantages to organizations trying to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for solving actual IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for fast fixes. Another advantage of by-the-minute billing is that customers will be less inclined to allow simple issues to stay unaddressed until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and organizing support records results in more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Warren, Michigan business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).