Professional Remote Help for Warren, Michigan Computer Networks from Certified Engineers
Small companies have typically been ignored by major IT service firms. Some small businesses allow themselves to grow dangerously reliant on freelance engineers or small support organizations who don't have the size or comprehensive skill sets to react promptly or efficiently to technical emergencies. Still other small companies resort to mass-market service providers that employ personnel trained to offer by-the-numbers solutions to common issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small business IT networks.
Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the industry. Progent has delivered remote support to businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for major projects like application design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your company to design and implement your cloud computing strategy.
Key Technologies Serviced by Progent's Consultants for Businesses in Warren, Michigan
Progent's nationwide group of industry certified experts provides assistance for virtually all aspects of network technology deployed by businesses of all sizes. Practice areas supported by Progent in and around Warren include:
Support Delivery Alternatives Available for Warren, Michigan Companies
Progent offers a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering computer support is based on the Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes fast support, thorough service documentation, consistent follow-up, and tight cost monitoring for an array of network support delivery alternatives that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and repair network problems without the cost or delay of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more information about Progent's online network support expertise.
- On-site Service
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to give small companies the ideal combination: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent provides small companies affordable access to world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, customization and support for small business software including accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system migrations, longer term projects such as business analytics application development and customization, database application development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of availability, security, and performance than is possible using the class of internal data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the top degree of availability and extensibility but that is also convenient for clients to migrate to another support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized networks typical of small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Warren, Michigan Small Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT support allow small and midsize companies to avoid the problems associated with excessive reliance on small service organizations or individual engineers.
Working with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For IT support, smaller companies sometimes rely excessively on individual engineers. Though freelance service providers have lower expenses than more substantial IT service firms and can typically bill nominally smaller rates, individuals are occasionally spread too thin to react quickly to urgent situations. If an independent consultant is busy with another client, sick, on travelling, or in class, the absence of replacement staff may require your business to wait for help in case of a crisis. As your small business grows, system downtime or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lower output. Also, when independent engineers confront new problems, the lack of a big engineering team to depend on for advice forces them to train on the job while your business ends up footing the costs for their continuing training.
- Gain Access to Certified Professionals in Complex IT Solutions
The majority of small service firms or independent consultants focused on small business network consulting may excel at delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated network configurations that have a variety of operating systems, multiple offices, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are characteristically complicated, integration problems demand in-depth knowledge in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Without a strong basis, a series of band-aid fixes commonly get tossed onto of a weak foundation. As a company grows, stability and expandability problems can obstruct the productivity of the business. Such environments need proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that can act as the solid basis to handle critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller businesses need direction and education to work through an ever more complex maze of technology options available for enabling business growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to match technical support with the genuine interests of customers. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a small business.
How to Contact Progent
If your Warren, Michigan company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).