Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most popular products for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Washington, DC businesses support from BlackBerry-certified experts who can help companies to manage existing BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry technology has become more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations frequently resort to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's proven online service delivery capabilities, provides small businesses a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and control BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
571-302-7958 Alexandria, VA Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
571-392-5565 Reston, VA Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
571-392-5565 Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
240-454-0044 Rockville, MD Network Support Services
Washington, DC Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
202-851-2383 Washington DC Network Consulting Services

Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive messages that are encrypted during transit to provide maximum security. BlackBerry Enterprise Server also simplifies a wide selection of crucial management jobs ranging from BlackBerry setup and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to use BlackBerry BES Server to implement key procedures not available with the entry-level BES Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant architecture using virtualization
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Monitor and analyze the overall health of your BlackBerry solution

How Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization issues to designing wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can also assist you to resolve a wide array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connections, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support costs low and, by dealing with problems quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements analysis, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a mobile wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry expert can assist you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Expert
In order to ask Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.