Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular products for achieving anytime-anywhere access to email, calendars, web-based programs, and other critical business information. Progent offers Washington, DC companies the expertise of BlackBerry-certified experts who can help organizations to manage their BlackBerry environments or migrate smoothly to a current mobile platform.

As the complexity of small company networks has expanded, and as the demand for world-class protection, dependability, and recoverability has become the norm for businesses regardless of size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations frequently resort to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's efficient remote service delivery model, gives small companies an affordable solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management utilities so you can monitor and support BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, providing a single solution for controlling key tasks such as device installation, updates, and deactivation and also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and allows remote synchronization.

BlackBerry Enterprise Server Integration Support

BES Server features a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in adjusting levels of security to meet the special needs of your environment. Progent's BlackBerry certified consultants can help your company to select powerful security functions and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase information from a lost device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides flexibility in determining how to prevent users from loading or executing unsecure or unauthorized software. Progent can help you to select protective processes like:

  • Specify exactly which applications are permitted on the device
  • Block third-party applications from using non-volatile storage on the smartphone
  • Determine what functions third-party software can use on the BlackBerry device
  • Limit the kinds of connections external software running on the BlackBerry smartphone can establish
  • Prevent all third-party software from being loaded or executed on the device

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also assist you to resolve a wide array of issues associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connections, IM, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide remote support for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses low and, by solving problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
In order to ask Progent about consulting support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.