Consulting Support Services for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were once among the most successful products for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business data. Progent offers Washington, DC companies the expertise of BlackBerry-premier professionals who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a current smartphone platform.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses of all sizes, effective integration and maintenance of BlackBerry technology has become more challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small organizations frequently resort to external support professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments economically and effectively, dispensing with the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's efficient remote support model, provides small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and control BlackBerry devices across your company, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
517-302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
667-771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
571-392-5565 Reston Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
240-454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
202-851-2383 Washington Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a single solution for handling critical jobs like device installation, updates, and deactivation and also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports seamless communication between Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Integration Support

BES Server features a wealth of security capabilities starting with advanced encryption of information sent between a BlackBerry device and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great versatility in selecting levels of security to match the special requirements of your company's network. Progent's BlackBerry certified engineers can help you to choose advanced security functions and enable them remotely. Examples of these over-the-air configurable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining how to keep mobile users from installing or executing unsafe or unauthorized code. Progent can help you to select blocking processes like:

  • Specify exactly which programs are allowed on the device
  • Prevent external software from allocating non-volatile storage on the BlackBerry device
  • Select which functions external software can use on the BlackBerry device
  • Limit the kinds of access third-party programs running on the BlackBerry device can establish
  • Block all third-party software from being loaded or executed on the BlackBerry device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to designing wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to define and install sensible security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs assessment, solution architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and physical components match your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software versions, server hardware and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can assist your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Professional
If you wish to ask Progent about engineering support for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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