On-premises and Remote Network Consulting

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Immediate Online Troubleshooting for Washington DC Information Networks
For companies in Washington DC, Progent provides online help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Washington DC include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-qualified remote service engineers offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of technology support services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2019 integration consulting, SQL Server 2017 migration expertise, SQL Server 2016 configuration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Microsoft Office Access Application Development, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad array of affordable desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center Configuration Manager (SCCM) integration and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies an individual's networking knowledge at the master level. CCIEs can deal with the most difficult challenges encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to solve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using sophisticated on-line support technology to perform quick, secure, and affordable diagnosis and repair.

  Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of networking devices by delivering services such as:

  • ASA 5500 Series Firewall Upgrade. Migration Support
  • Cisco Routers Configuration and Troubleshooting Support
  • Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Deployment Services
  • Meraki Switches Configuration and Maintenance Expertise
  • Cisco Aironet Wireless Access Points Consulting Services
  • Meraki Wireless Access Points Engineering Expertise
  • Cisco Security and VPN Setup and Troubleshooting Help

• CISSP, ISSAP, and CISM Qualified System Security Experts
  Progent's CISSP-certified cybersecurity consultants and CISM-certified security management experts provide a variety of security solutions to improve the immunity of your Microsoft Windows, Mac, or Linux environment against assaults or assist your company to clean up rapidly following a serious breach. Security services offered by Progent cover comprehensive information security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.

• UNIX, Linux, Solaris, and Apple Mac OS X Expertise
  Progent's UNIX/Linux consultants and Apple Mac specialists offer phone-based support services to cover a broad spectrum of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.

  Important Linux variants for which Progent can provide expert support include:
  — RedHat
  — SUSE
  — Debian-GNU
  — Slackware
  

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of important files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be used as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service. Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:

• Help Desk Expertise
  Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center services are intended for businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk Services allow mid-size businesses to split responsibilities for Help Desk services transparently between in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center team of veteran information technology experts offers your computer users in Washington DC fast assistance from a reliable support group with years of experience providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's target is to fix instead of simply document IT issues.

• Applications Support: Training, Customization, and Integration
  Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To read additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

• Online Network and Server Monitoring Support
  Progent can provide companies in Washington DC, online network and server monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to suit your environment so your network maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems based on multiple platforms.

Even if your Washington DC business has a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Washington DC
Progent's remote network troubleshooting services enable your Washington DC business to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

• Seamless virtual expansion of your on-site IT resources
  With most organizations in Washington DC, local network support resources, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your ability to deal with downstream problems locally.

• Less Reliance on Freelance Consultants
  For network maintenance, smaller companies often depend on individual freelance service providers. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.

• Create a Scalable Basis for Smooth Expansion
  Companies typically begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems need proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business requirements and simplify future expansion.

• Interact with Solution Providers Rather Than Product Vendors
  Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.

Progent stands out by offering:

• Certified Knowledge of Microsoft's Full Range of Servers
  Progent can provide in-depth support for Microsoft's leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Windows 2000 Server legacy support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who won't release vital service information.

• Remote Server Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.