Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Greater Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Rockville, MD 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Immediate Online Troubleshooting for Washington DC Information Networks
Immediate Phone Consulting for Washington DC SystemsFor companies in Washington DC, Progent provides online help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Washington DC include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report. Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation resource for complex technical issues, or be available in hectic situations when your other support engineers are swamped.

    Progent's Call Center team of veteran information technology experts offers your computer users in Washington DC fast assistance from a reliable support group with years of experience providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's target is to fix instead of simply document IT issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To read additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Support
    Progent can provide companies in Washington DC, online network and server monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to suit your environment so your network maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems based on multiple platforms.
How Your Washington DC Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Washington DC, Progent's phone-based computer support engineers can deliver effective and economical IT support the moment your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Washington DC business has a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Washington DC
Progent's remote network troubleshooting services enable your Washington DC business to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Washington DC, local network support resources, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems need proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Windows 2000 Server legacy support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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