Greater Washington DC Metro Area Contact Information:

Greater Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 1940 Duke Street
2nd Floor
Alexandria, Virginia, 22314
Sales Phone: 571-302-7958

Link: Alexandria Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia, 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Rockville, MD 9711 Washingtonian Blvd
Gaithersburg, Maryland, 20878
Sales Phone: 240-454-0044

Link: Maryland Network Support Services
Washington, DC Metro Center
1200 G Street, NW
Suite 800
Washington, District of Columbia 20005
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Immediate Online Troubleshooting for Washington DC Information Networks
Immediate Phone Consulting for Washington DC SystemsFor companies in Washington DC, Progent provides online help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Washington DC include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report. Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation resource for complex technical issues, or be available in hectic situations when your other support engineers are swamped.

    Progent's Call Center team of veteran information technology experts offers your computer users in Washington DC fast assistance from a reliable support group with years of experience providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's target is to fix instead of simply document IT issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To read additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Support
    Progent can provide companies in Washington DC, online network and server monitoring support based on System Center Operations Manager (SCOM), adapted by Progent to suit your environment so your network maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems based on multiple platforms.
How Your Washington DC Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Washington DC, Progent's phone-based computer support engineers can deliver effective and economical IT support the moment your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your Washington DC business has a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Washington DC
Progent's remote network troubleshooting services enable your Washington DC business to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Washington DC, local network support resources, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your regular help and to transfer useful information to increase your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems need proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Windows 2000 Server legacy support, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.
















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