Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services
Immediate Online Troubleshooting for Washington DC Information Networks
For companies in Washington DC, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, or Google Cloud, where on-premises IT support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.
Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.
Remote technical support services provided by Progent to businesses in Washington DC include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified remote service engineers offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of technology support services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 migration consulting, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance,
SQL Server 2019 integration consulting, SQL Server 2017 migration and programming,
SQL Server 2016 integration and support,
Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center Configuration Manager (SCCM) integration and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies an individual's networking knowledge at the master level. CCIEs can deal with the most difficult challenges encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to solve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using sophisticated on-line support technology to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco networking support offered by Progent includes Cisco ASA Series firewalls with Firepower Services configuration, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager configuration and troubleshooting services, Cisco VoIP phone and IP video phone support, and Cisco Meraki Wi-Fi AP planning and set up. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can strengthen the safety of your Windows, Mac, or Linux environment against assaults or assist your company to recover quickly following a damaging penetration. Security services available from Progent cover in depth information security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; defending your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Mac OS X and macOS
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Washington DC Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center support services are intended for businesses who don't have the money or time to build and maintain an internal Call Center but who need quick communication with a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran network professionals provides your workers in Washington DC immediate access to a large network service resource with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's aim is to solve and not simply document IT problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To learn more on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.
- Online Network Monitoring Support
Progent can provide businesses in Washington DC, online network monitoring support based on System Center Operations Manager, configured by Progent for your business so that your network maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Washington, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system help the moment your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Washington DC business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly tough integration projects.
Features of Progent's Online Computer Support for Washington DC
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer offices in Washington DC unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Washington DC and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent has no minimum fee for online support and asks for no ongoing retainer for services delivered during normal working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's Certified Cisco Experts Progent can provide help from on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for specific business applications. Support available from the Application Experts Team includes:
Microsoft Office 365 Integration Consulting
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI business analytics consulting services and training
UNIX, Linux and Solaris Integration
SQL Server 2016 Software Design and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Software Development
By offering a full service one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Effective remote access software and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoft's popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Windows 2000 Server migration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.