Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
571-302-7958 Alexandria, VA Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
571-392-5565 Reston, VA Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
571-392-5565 Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
240-454-0044 Rockville, MD Network Support Services
Washington, DC Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
202-851-2383 Washington DC Network Consulting Services

Immediate Online Troubleshooting for Washington DC Information Networks
Immediate Phone Consulting for Washington DC SystemsFor companies in Washington DC, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, or Google Cloud, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's sophisticated service reporting application stores thorough records of the support that Progent's clients have been provided. Progent's team engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.

Remote technical support services provided by Progent to businesses in Washington DC include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report. Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center support services are intended for businesses who don't have the money or time to build and maintain an internal Call Center but who need quick communication with a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk Services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced Call Center solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center team of veteran network professionals provides your workers in Washington DC immediate access to a large network service resource with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's aim is to solve and not simply document IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To learn more on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Services.

  • Online Network Monitoring Support
    Progent can provide businesses in Washington DC, online network monitoring support based on System Center Operations Manager, configured by Progent for your business so that your network maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Washington DC Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Washington, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system help the moment your business requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Washington DC business has a local independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Computer Support for Washington DC
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer offices in Washington DC unparalleled leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoft's popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Windows 2000 Server migration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.