Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small companies in Washington DC, Progent offers online help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls require fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor solutions manage to end up as big bills. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for remote help and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching network security.
Progent's highly evolved technical support reporting system stores detailed histories describing all support that Progent's clients have received. Progent's team service personnel have access to the details of services delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently exploitable support database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Washington DC or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's phone-based technical support experts possess credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to resolve virtually any crisis that may crop up in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to customers with multi-operating system environments, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to small businesses in Washington DC include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of information technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most difficult challenges associated with network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for the most complex problems rapidly. In many cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get immediate help for complex network problems that are hurting business efficiency but are beyond the comfort zone of your regular IT maintenance providers. Progent's CCIE support experts can communicate with your network via advanced remote support tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a variety of security services to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Washington DC Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center service options for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are ideal for smaller companies who don't have the budget to create an internal Help Desk but who need quick response from an effective Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center application software to meet the special demands of your business, or providing temporary online staff to supplement your existing Help Desk Call Center team during demanding situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of veteran network professionals gives your workers in Washington DC fast communication with a reliable technical support group with years of background delivering phone support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a solid driver of company performance, and Progent's aim is to resolve rather than simply annotate technical issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Excel. For additional information about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative aspect of Macintosh systems by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent offers companies in Washington DC online network monitoring services based on Microsoft System Center Operations Manager 2007, customized by Progent for your business so that your network maintenance is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a mix of operating systems.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.