Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small companies in Washington DC, Progent offers online help for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support services represent excellent leverage because they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces direct costs since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives.
Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where fast solutions manage to turn into big bills. Progent's penchant for dealing with technical issues quickly results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies which promote the highest level of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your computer system without compromising corporate security.
Progent's advanced service database system stores comprehensive records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services delivered to each Progent customer by every Progent engineer. This history of trouble tickets and responses is stored as a conveniently accessible support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from vendors' in-house support staff so Progent's remote consulting experts are able to find optimal solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Washington DC or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical service professionals offer credentials in an extensive set of technologies. This broad scope of IT skills enables Progent's consultants to handle almost any problem likely to occur in a small company information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to clients in Washington DC include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology including network architecture, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from legacy applications to current MS Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and certifies an individual's technical knowledge at the master level. CCIEs can handle even the most stubborn challenges associated with network design, deployment, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience enables them to resolve the most complex problems quickly. In many cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive immediate support for severe network issues that are crippling worker productivity but are beyond the comfort zone of your local network maintenance resources. Progent's Cisco CCIE consultants can interface to your computer system by means of sophisticated remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-premier remote service experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly after a damaging penetration. Security support services available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Washington DC Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are well suited for small companies who lack the resources to support an internal Help Desk but who require quick communication with an effective Help Desk with proficient telephone support plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk software products to handle the unique demands of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts gives your customers in Washington DC instant assistance from an efficient technical support group with years of experience providing telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a solid enabler of company success, and Progent's goal is to solve rather than simply track IT problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in key business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Word, and MS Office Excel. To find out more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can promote the creative aspect of Macintosh systems by offering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Washington DC remote network monitoring support powered by Microsoft Operations Manager, enhanced by Progent to suit your environment so your network support is proactive rather than reactive. By spotting possible issues before they expand into crashes, proactive monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.