Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small and midsize companies in Washington DC, Progent provides online technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent value because they are equipped with the practical background and the advanced technology to resolve most information system issues rapidly. Efficient support lowers immediate expenses since solutions take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick solutions manage to end up as big tabs. Progent's penchant for solving technical issues quickly translates into your business spending less cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small business computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your system without compromising corporate security.
Progent's advanced technical support reporting application keeps thorough records describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services delivered to each Progent customer by every Progent consultant. This archive of issues and responses is structured as a quickly retrievable proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine the best resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Washington DC or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online support experts have credentials in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to resolve practically any problem that may take place in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To help businesses with multi-platform environments, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to small businesses in Washington DC include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges encountered in network planning, deployment, maintenance, security, and repair. Cisco CCIEs work closely with Cisco in-house support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional value because their broad expertise permits them to find solutions for the most complex problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate support for serious network infrastructure problems that are hurting worker efficiency but are beyond the experience of your regular network maintenance providers. Progent's Cisco CCIE support experts can communicate with your network via the latest on-line troubleshooting technology to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP security engineers offer a variety of security services that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Washington DC Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small companies who don't have the budget to assemble and manage an in-house Call Center but who require fast access to an efficient Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent extension of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve complex computer system challenges, or be ready in those situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or improving your established one, evaluating or enhancing Call Center application software to handle the special requirements of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Washington DC rapid assistance from a reliable technical support group with extensive background delivering phone help and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a key driver of business efficiency, and Progent's intent is to resolve instead of just document IT issues.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional engineering support and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative components of Apple Mac environments by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Washington DC remote network and server monitoring services powered by Microsoft System Center Operations Manager 2007, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on multiple platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.