For small and midsize businesses located in Washington DC, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced tools to resolve most network problems quickly. This lowers direct costs because service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you pay just for the support that you receive. Unlike typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick fixes manage to end up as large invoices. Progent's skill at solving problems efficiently translates into your company spending less money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the maximum level of efficiency for online help and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's network without breaching system security.
Progent's sophisticated service reporting system includes detailed records of all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance rendered to every Progent client by any consultant. This history of issues and responses is organized as a quickly searchable internal knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service experts can find the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Washington DC or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support professionals have advanced credentials in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to manage practically any crisis that may occur in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support available from Progent to customers in Washington include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology including network architecture, messaging systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates a person's technical knowledge at the expert level. CCIEs know how to deal with even the most intractable issues associated with network planning, integration, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience allows them to solve even the most intractable problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a CCIE so your company can receive urgent support for complex network issues that are hurting worker productivity but are beyond the scope of your ordinary computer service personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment via the latest on-line support technology to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security engineers can provide a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to clean up rapidly after a damaging breach. Security services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Washington DC Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or revamping your existing one, evaluating or modifying Call Center application software to meet the special needs of your corporation, or adding temporary phone support staff to work with your in-house Help Desk group to deal with unusually busy scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network experts offers your workers in Washington DC immediate assistance from a large network service resource with years of experience offering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a solid driver of business efficiency, and Progent's aim is to fix and not simply record technical issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. To learn more concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Washington DC remote network and server monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By exposing possible trouble spots before they expand into downtime, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a mix of operating systems.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services