Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services
For small companies located in Washington DC, Progent provides phone help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and business continuity planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve most information system problems quickly. This reduces direct expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast fixes manage to end up as large tabs. Progent's skill at solving problems quickly translates into your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system remotely without violating corporate security.
Progent's powerful customer support reporting system keeps extensive documentation of the support that Progent's customers have received. Progent's authorized engineers have access to the details of support rendered to every customer by any Progent engineer. This database of trouble tickets and solutions is organized as an easily searchable proprietary database that permits Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other vast technical support databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Washington DC or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online network support engineers have certified skills in a comprehensive set of technologies. This wide range of technical skills permits Progent's consultants to address virtually any emergency likely to occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help businesses with mixed-OS environments, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to small businesses in Washington DC include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the expert level. CCIEs can handle even the most difficult challenges encountered in network infrastructure planning, installation, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to resolve even the most difficult problems quickly. In typical cases, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can get timely support for serious network infrastructure problems that are lowering business productivity but are not within the scope of your regular network support group or consultant. Progent's Cisco CCIE consultants can communicate with your network via advanced remote support tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Washington DC Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are intended for smaller businesses who don't have the resources to support an in-house Call Center but who want fast communication with an effective Help Desk with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Call Center software to handle the special needs of your business, or providing temporary phone support personnel to reinforce your internal Help Desk resources to handle demanding scenarios like software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of experienced network experts provides your computer users in Washington DC immediate contact with an effective network service resource with extensive background delivering telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to solve and not just record technical issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides online and in-depth engineering expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic aspect of Macintosh systems by delivering phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Washington DC remote computer system monitoring services powered by Microsoft Operations Manager 2007, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in network outages, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.