For small and midsize companies located in Washington DC, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. This reduces direct expenses because solutions require a smaller number of billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick solutions manage to end up as large tabs. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of optimized tools and field-tested methodologies which promote the highest level of efficiency for online engineering help and repair for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your company's computer system without breaching corporate security.
Progent's highly evolved technical support database system maintains detailed histories describing the support that Progent's customers have been provided. Progent's staff consultants have access to the records of support delivered to each customer by every engineer. This history of trouble tickets and solutions is structured as an easily searchable support knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Washington DC or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's online technical service engineers have certified skills in a comprehensive array of disciplines. This broad scope of capability allows Progent's consultants to handle virtually any emergency likely to take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help customers with multi-platform environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support available from Progent to companies in Washington include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most complex problems associated with network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to solve the most complex problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can get urgent assistance for complex network infrastructure issues that are impacting business efficiency but are not within the comfort zone of your local network service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network by means of the latest remote troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quickly after a damaging breach. Security solutions offered by Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Washington DC Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the money or time to support an internal Help Desk Call Center but who want quick response from a dependable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the special demands of your corporation, or providing temporary phone support staff to work with your internal Call Center team during high-demand scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of experienced network professionals provides your workers in Washington DC rapid communication with an efficient technical support group with substantial background offering telephone-based consulting and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's policy is to fix rather than simply report network issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications including CRM, Office Project, Office Word, and MS Office Excel. To learn more on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative facets of Mac environments by delivering remote consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Washington DC online network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so that your IT support is proactive and automated. By detecting looming issues before they result in full-scale emergencies, automated monitoring can ward off stressful and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services