Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small companies located in Washington DC, Progent offers online support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast fixes somehow turn into large invoices. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and repair for small company IT networks. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to connect to your computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system keeps thorough histories describing all support that Progent's customers have received. Progent's team consultants have access to the history of services rendered to each Progent customer by any engineer. This database of issues and solutions is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Washington DC or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online network support experts offer credentials in a comprehensive array of disciplines. This wide range of technical skills permits Progent's engineers to tackle virtually any emergency that may occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to small businesses in Washington DC include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most difficult problems encountered in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value since their depth of expertise permits them to resolve even the most complex problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few service firms make CCIEs available to assist small and medium sized businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get urgent help for serious network infrastructure problems that are crippling business productivity but are beyond the experience of your ordinary computer maintenance group or consultant. Progent's CCIE support experts can communicate with your computer system using the latest on-line troubleshooting technology in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified System Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a variety of security services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies frequently need. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Washington DC Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the resources to support an in-house Help Desk but who require fast response from a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a seamless supplement to your current Help Desk organization. Progent's Virtual Call Center can serve as an escalation option for the toughest network problems, or be ready in overflow circumstances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk Call Center software products to meet the special needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned network experts offers your clients in Washington DC fast assistance from an efficient support group with years of experience providing phone consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a major enabler of business productivity, and Progent's intent is to fix instead of simply record technical issues.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online advanced consulting support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To read more on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the creative components of Macintosh systems by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Washington DC remote computer system monitoring services based on Microsoft System Center Operations Manager, adapted by Progent for your business so your computer maintenance is proactive and automated. By detecting possible problems before they cause network outages, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.