Greater Washington DC Metro Area Contact Information:
Progent locations in the Greater Washington DC Metro Area
||1940 Duke Street
Alexandria, Virginia, 22314
|Sales Phone: 571-302-7958
Link: Alexandria Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia, 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||9711 Washingtonian Blvd
Gaithersburg, Maryland, 20878
|Sales Phone: 240-454-0044
Link: Maryland Network Support Services
1200 G Street, NW
Washington, District of Columbia 20005
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small companies located in Washington DC, Progent offers online support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. Efficient support lowers direct costs because solutions require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast fixes somehow turn into large invoices. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and repair for small company IT networks. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to connect to your computer system remotely without compromising corporate security.
Progent's powerful customer support reporting system keeps thorough histories describing all support that Progent's customers have received. Progent's team consultants have access to the history of services rendered to each Progent customer by any engineer. This database of issues and solutions is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Washington DC or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online network support experts offer credentials in a comprehensive array of disciplines. This wide range of technical skills permits Progent's engineers to tackle virtually any emergency that may occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-OS environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to small businesses in Washington DC include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can handle even the most complex problems occurring in network planning, integration, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their deep experience allows them to solve even the most complex problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to assist small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can get immediate support for serious network issues that are hurting business productivity but are beyond the comfort zone of your regular computer service group or consultant. Progent's CCIE engineers can tie into your environment via sophisticated on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support services including Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's qualified CISM and CISSP network security consultants can provide a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help your business to recuperate rapidly following a serious breach. Security solutions offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile communication; securing your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Washington DC Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the resources to assemble and manage an internal Help Desk but who require quick communication with a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve complex network problems, or be ready in overflow circumstances when your ordinary resources are swamped.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk application software to address the particular requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group during high-demand events such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network experts offers your customers in Washington DC rapid access to a dependable network service group with substantial background delivering phone consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's intent is to solve instead of just annotate network issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides online professional engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To learn more about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Macintosh environments by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Washington DC remote network monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate multiple OS platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.