Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
For small and midsize businesses in Washington DC, Progent provides online support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the advanced technology to resolve most network issues quickly. This reduces immediate costs because solutions take up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick repairs somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-proven processes that promote the maximum level of efficiency for online help and repair for small and midsize company IT systems. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to link to your company's system remotely without breaching network security.
Progent's highly evolved technical support reporting application stores detailed documentation of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help delivered to every client by every engineer. This database of trouble tickets and solutions is stored as an easily accessible support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can come up with the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Washington DC or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support experts offer certified skills in a comprehensive set of technologies. This breadth of capability allows Progent's consultants to handle almost any crisis that may occur in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to clients in Washington DC include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad range of information technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy systems to current Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online help for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle the most intractable problems encountered in network infrastructure design, installation, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value because their broad experience enables them to resolve even the most difficult problems quickly. In many instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can receive immediate support for severe network infrastructure issues that are impacting worker efficiency but are beyond the comfort zone of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system via state-of-the-art on-line support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of online desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to clean up rapidly after a serious penetration. Security services available from Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Washington DC Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for small businesses who don't have the budget to support an internal Help Desk Call Center but who want quick communication with an effective Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is intended for larger companies and serves as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk can serve as an escalation resource for the most difficult technical challenges, or be available in hectic circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or improving your existing one, identifying or enhancing Help Desk software products to address the unique requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk team during unusually busy situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Washington DC fast assistance from a dependable technical support group with years of background offering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant driver of company success, and Progent's target is to solve and not just record IT problems.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group offers phone-based professional engineering support and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To learn more information on Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic facets of Macintosh systems by providing phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Washington DC remote computer system monitoring support powered by Microsoft Operations Manager 2007, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing looming issues before they result in downtime, proactive monitoring can avoid disruptive and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.