For small company computer networks located anywhere in the state of Washington, Progent's Microsoft and Cisco authorized professionals can deliver phone help and remote troubleshooting to repair your network troubles fast and cost effectively. Progent has acquired enterprise-class expertise, sophisticated utilities, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with in-person service calls. In case your Washington company is located beyond the larger metropolitan areas such as Seattle, Spokane, Tacoma, Bellevue, or Vancouver, your nearby computer network support options may be limited in expertise, or not available during a crisis. This results in a computer network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent's team of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to assist with cost effective network solutions.

Microsoft Teams Planning and Integration Expertise
Microsoft Teams is the successor to Skype for Business Online as Microsoft's flagship cloud service for group conversation and cooperation. Progent's Teams and Teams Premium consultants can assist you to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

Microsoft Exchange Server 2016 Upgrade Support Services
Progent's Microsoft Exchange 2016 migration consultants can help your business in all facets of your upgrade to Exchange Server 2016 including designing high availability architecture for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 upgrade help and Office 365 Exchange Online integration to help you to move to a more modern version of Exchange Server.

Cisco Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally branded CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified CM setup and debugging in areas that include integrating Cisco VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Exchange Server.

At-home Workforce Consulting Services
Progent has 20 years of background helping small and medium-size businesses to design, deploy, tune, manage, and debug IT networks that incorporate at-home workers. For information about Progent's expertise for a remote workforce, refer to telecommuters services.

Oracle DBA Support and Software Development
Progent can provide affordable access to an Oracle certified consultant for Oracle database administration support or an Oracle application programmer. Progent can assist you to develop effective solutions for key Oracle DBA activities such as performance tuning, backup/recovery processes, and database security, or mentor your in-house personnel how to follow industry leading practices for simplifying major management procedures. Progent can also provide the support of a PL/SQL developer to help your company to build, test, troubleshoot, or port Oracle applications that can vary from business reports to database-powered web commerce sites. Progent offers skill with Oracle SQL Developer, SQL *Plus, and JDeveloper and can assist you to optimize existing SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Dynamics GP Upgrade and Integration Consulting Services
Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, software development, training, and debugging services since the platform's original release. Progent offers top-tier expertise for updating legacy Dynamics GP ERP systems. Progent can assist your business to plan, pilot, and carry out a cost-effective upgrade from a a legacy release to the current version of Dynamics GP. Learn about Progent's Dynamics GP migration and system integration consulting.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

Desktop and Mobile Device Centralized Administration Support
Progent can provide Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) design and deployment and Intune integration help to consolidate and simplify the management of your PCs and Cloud-connected mobile devices. Progent can assist you to migrate efficiently to Configuration Manager 2016 from an older device management solution or help you to modify your current SCCM 2016 ecosystem to accommodate your evolving business needs.

Complete Documentation of Services Provided
Progent produces complete and detailed documentation of all service activity to ensure customers do not feel “captive” to their support provider. Progent sends e-mail documentation of services immediately after completion of each service interaction, and also sends a hard copy along with monthly billings. Comprehensive IT support documentation makes it less disruptive for customers to transfer to a new support organization or assume increased support duties internally. Good service reporting also give management the visibility required to assess the quality of support services and produce better informed IT expense projections.

Data Backup/Restore Expertise
Progent's backup and restore consultants offer support for a wide array of products and services that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent can help you with all major data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis, MozyPro, Retrospect, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized businesses as an affordable and fully managed service for reliable backup and disaster recovery.

Contact a Progent Network Support Expert
To see how to access a Progent network consultant for remote or onsite assistance, call 1-800-993-9400 or visit Online Network Support.



An index of content::

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