Additional Topics of Interest

Co-managed Support Desk IT Consulting
Call Desk Sharing Professionals

Progentís Co-managed Call Center service makes it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

Remote Network Monitoring Remote Support
System Center Operations Manager Professionals

Even if your business has a minimal network support staff and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network consultants, the most recent network management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your vital network applications and hardware operating.

Microsoft SBS Premium Add-on Technical Support Services
Professional Microsoft SBS Server

Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a feature-rich but easy-to-manage IT network. The integration requirements of the Microsoft .NET components bundled with Small Business Server 2011 requires a network consultant with real-world background and broad knowledge in designing and implementing cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, administering, and servicing network environments based on the Microsoft SBS line of servers and programs.

Chief Information Officer Outsourcing Engineer
Chief Information Officer Outsourcing Specialist

Progent is organized deliver in-depth online consulting for all technologies common to small business information networks and offers a variety of strategic, on-demand services such as a temporary CIO to offer advanced IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as a managed service, project management help for major initiatives such as office moves orOS upgrades, connectivity experts for building and maintaining high-performance and robust network infrastructure, security specialists to ensure information protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or troubleshoot mission-critical application programs.

network piloting Lab Engineer
24 Hour Load Aggregation Testing Consultancy

The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training environments for new technologies. For Progent customers without sufficient in-house resources to assemble effective test systems, the lab reduces capital costs and engineering risk while keeping critical network projects on schedule.

VMware Security Remote Troubleshooting
24 Hour ProSight ESP Behavior-based Security Engineers

Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware.

Professional Skype for Business high availability
Engineer Skype for Business certificate management

Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and PSTN calling. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications experts can provide online and onsite support services to help your company to manage and troubleshoot your current Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.

Networking Help Access to External Support Databases
Problem Escalation Through Teamwork Network Support Companies

Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.

Microsoft SQL Server 2012 Professional
Microsoft SQL Server 2016 Remote Support Services

Progentís Microsoft certified professionals can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy development of advanced business programs that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.

Cisco VPN and Firewall Consultant Services
Cisco ASA 5500 Firewall Support

Progent's Cisco certified network infrastructure experts can help you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

Microsoft Windows 2003 Cluster Server Configuration
Remote Troubleshooting Windows 2003 Cluster

Progentís Disaster Recovery/Business Continuity consultants offer extensive experience assisting small organizations to reduce network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability network design, data backup and restore solutions, and non-disruptive maintenance. Progentís business continuity experts can help your company to plan and test an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can assist you to architect, deploy, and support fault-tolerant technologies including non-stop Internet connectivity, virtualized servers, clustering, network load balancing, continual online backup, and multi-location data centers.

Remote Consulting Temporary IT Staffing
Setup and Support Temporary IT Staff Augmentation Services

Progent's short-term IT staffing services enable you to respond to sudden increases in demand for network professionals without dealing with the costs and hassle associated with vetting and hiring reliable technical workers and without increasing your permanent workforce.

Integration Barracuda Backup Testing
Barracuda Backup Restore Computer Consulting

Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist you to plan, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.