Progentís Co-managed Call Center service makes it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top shared PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Even if your business has a minimal network support staff and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network consultants, the most recent network management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your vital network applications and hardware operating.
Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a feature-rich but easy-to-manage IT network. The integration requirements of the Microsoft .NET components bundled with Small Business Server 2011 requires a network consultant with real-world background and broad knowledge in designing and implementing cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, administering, and servicing network environments based on the Microsoft SBS line of servers and programs.
Progent is organized deliver in-depth online consulting for all technologies common to small business information networks and offers a variety of strategic, on-demand services such as a temporary CIO to offer advanced IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as a managed service, project management help for major initiatives such as office moves orOS upgrades, connectivity experts for building and maintaining high-performance and robust network infrastructure, security specialists to ensure information protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or troubleshoot mission-critical application programs.
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training environments for new technologies. For Progent customers without sufficient in-house resources to assemble effective test systems, the lab reduces capital costs and engineering risk while keeping critical network projects on schedule.
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware.
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and PSTN calling. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications experts can provide online and onsite support services to help your company to manage and troubleshoot your current Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems rapidly.
Progentís Microsoft certified professionals can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy development of advanced business programs that can give your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.
Progent's Cisco certified network infrastructure experts can help you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Progentís Disaster Recovery/Business Continuity consultants offer extensive experience assisting small organizations to reduce network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability network design, data backup and restore solutions, and non-disruptive maintenance. Progentís business continuity experts can help your company to plan and test an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can assist you to architect, deploy, and support fault-tolerant technologies including non-stop Internet connectivity, virtualized servers, clustering, network load balancing, continual online backup, and multi-location data centers.
Progent's short-term IT staffing services enable you to respond to sudden increases in demand for network professionals without dealing with the costs and hassle associated with vetting and hiring reliable technical workers and without increasing your permanent workforce.
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist you to plan, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.
Progent's CISSP-premier cybersecurity experts can help organizations of all sizes with any facet of information system security. Progent can create cost-effective security systems that guard a small business against advanced malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that support local, remote, and mobile users accessing IT resources distributed over multiple physical sites and public and private clouds.
Exchange Server 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and introduces powerful innovations plus a redesigned structure. These enhancements affect key IT areas like ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote support and management services for Exchange Server 2013.
Progentís high availability interoffice connectivity and 24x7 system connection consultants can help small companies achieve non-stop Interoffice connectivity by means of redundant system architectures featuring transparent failover. Progentís Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections based on fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers affordable 24x7 interoffice connectivity.
Progent's Computer Call Center Outsourcing Services for PC desktop technical support are designed specifically for small organizations who require fast access to a Help Desk Service Center with professional telephone support and full escalation options but who must work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco appliances for streamlined management.
Progent's Intune consultants can help you to understand the business case for utilizing Microsoft Intune for administering your web-facing mobile devices including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist you to configure security policies, set up pilot environments to evaluate the benefits of Intune for your environment, install Intune across your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune solution.
Progent's Microsoft-certified professionals have more than 10 years of experience providing unified communications support for companies ranging from small offices to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email environments, and implement remote and mobile email connectivity. Progentís Microsoft Exchange support services can assist you in planning and executing a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent also offers support for Windows 8, Windows 7, and Windows XP desktops using Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For email virus protection, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Small businesses who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
Technical Support Services WatchGuard Firebox M5600 Firewall
Progent has a long background providing a broad range of remote network consulting and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the pioneers in providing expert online IT support and has provided network support to clients in all 50 states. Online support eliminates travel expenses and resolves problems more quickly than onsite service calls.
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and introduces powerful new features plus a revamped structure. These enhancements favorably impact key IT areas including manageability, availability, security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of migrating to Exchange 2013, design an efficient validation and deployment plan, and train your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing remote support and management services for Exchange Server 2013.
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small companies a variety of cost-effective solutions for replicating and restoring business-critical workloads such as Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small business information networks to achieve a high state of availability and disaster recovery capability at an affordable cost.
Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your unique company requirements. Progentís Microsoft-certified support experts provide experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce consulting services for safe, company-wide resource sharing as well as integration with CRM packages.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud integration, supports popular smart phones and tablets, permits single sign-on with Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad technical skills and hands-on experience to address the critical technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the business value of your investment in this powerful platform.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network environments that span branch offices, data centers, private clouds and public clouds.
Progent's Cisco-certified wireless networking experts can provide online and on-premises consulting and support services to assist you to plan, configure, manage, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also assist you to plan and deploy hybrid networks that combine local and cloud-hosted resources and that provide easy access, enhanced security and compliance, streamlined management, and consistent operation for all your wired and wireless devices.
Progent can provide affordable online access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide advanced DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, create, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also provides support for Data Guard and Streams replication tools and Oracle Database Resource Manage.
For smaller companies, computer security and information assurance and compliance is excessively complicated to master but too risky to overlook. The largest biggest institutions have been breached, and the top cloud service providers have occasionally been knocked out. It looks as though there's nowhere to hide. Progent makes it affordable for small and midsize businesses to implement critical IT security projects effectively by providing the benefit of billed time to the nearest minute with no minimum charge for remote help. This means you can have the help of a seasoned computer consultant to deliver just the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any aspect of system security including security assessments, malware defense and recovery, spam and email content filtering, email data leak protection, compliance reporting, and designing a complete security strategy.
Progent's Power BI consultants can help you to design, deploy, manage, enhance or debug your Power BI business analytics solution. Progent's database experts can help you to organize your source data for Power BI reports and dashboards. Progent can assist you build and administer an onsite, cloud based, or hybrid network model for Power BI.
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server and offers a centrally managed web gateway that acts as a one-server solution for an array of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, permits customized reports generated by SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to lower costs and enhance availability. Progent's Microsoft engineers can assist you to plan and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Progent can assist your organization to utilize Cisco's networking technology to create a solid basis for your onsite, private cloud, or hybrid-cloud data center and streamline operations in vital areas including compute and storage utilization, security and compliance, versatility, uptime, and recoverability.
Progentís Microsoft-premier engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of moving to 64-bit PC desktop processing, design an affordable upgrade process that minimizes business interruptions, and deliver economical, expert online support to aid you to configure 64-bit desktop operating systems and application software on your current hardware.
Progent's webinar training classes provide small businesses the cost savings, simplicity, and versatility of web-based seminars plus the effective training methods of experienced instructors who utilize the latest collaboration software to simulate live, interactive classes. Progent can provide online education for popular desktop software including components of Microsoft Office such as Excel, Word, Access, and Project: Dynamics business accounting and analytics software such as Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
For large businesses, Progent can leverage internal network support staffs by providing extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can perform as a seamless nearby extension of corporate network management. Progentís enterprise support services include company-wide security, online branch office support, network architecture, Sarbox compliance, project management, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide field engineers and technicians to help with a site move or office move, or a system designer to help with setting up or using an Internet Data Center or Hosting Facility.
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of online services to help you to plan, develop, pilot test, install, manage, and troubleshoot applications based on any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help you to migrate your legacy Excel solutions to the newest releases of Excel, support Excel on iOS-based iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent offers on-demand help to organizations who need a fast solution to a stubborn problem associated with Office Excel and Progent can also provide full project management services for migrating or creating mission-critical applications built on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to address the special requirements of individuals or groups.
Remote 24x7 monitoring, proactive alerts, and actionable reports are crucial to preserving the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a degree of network stability that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions delivered as economical services designed to assist you to detect and resolve a an array of network problems before they get big enough to impact your business.
Microsoft Windows Enterprise Directory demands significant field experience to configure efficiently across an enterprise. Progentís Microsoft Premier consultants are skilled in designing, deploying, and maintaining sophisticated Microsoft Enterprise AD installations. Progentís fields of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, dealing with legacy legacy version configuration objects in production AD systems, and repair of unsuccessful installations of AD and Active Directory-integrated programs.
VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Hyper-V 2016 incorporates key technologies first developed for and refined on Azure, one of the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade strategy, train your IT administration and support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment delivers the highest possible business benefit.
Progentís private cloud hosting allows small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup and restore. You can use Progentís private cloud to avoid large capital costs for the acquisition, upkeep, and management of network hardware and facilities while benefiting world-class levels of network availability and physical security.
Progent provides customized remote training for a range of desktop applications and environments including Office and Office 365 Excel, Word, Publisher and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction offers the advantages of conventional in-person seminars, including immediate interaction between students and teachers, but avoids the costs of travel and the hassle of attempting to synchronize the availability of multiple trainees. Offered to individuals or classes of any size, Progent's virtual instruction permits the instructor to conduct the class from an online facility while the students can be spread throughout an office or all over the the U.S. Live online learning supports powerful learning mechanisms such as broadcast white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and personalized to specific topics or longer in time and broader in scope.
Progent's Meraki wireless access point consultants offer online and on-premises support services to help businesses of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, performance, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or computing device.