Waterbury, CT Online Help from Certified Computer Network Service Professionals
Progent's computer help services can deliver your Waterbury, CT business affordable and reliable access to enterprise-class network engineers. By delivering IT support service when you need it, offering specialized knowledge for line-of-business technologies, offering unique support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Waterbury, Connecticut business an affordable option for maximizing the productivity and profitability of small business information systems. If you maintain an on-premises datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and maintain a reliable and secure IT network and to benefit from quick access to the experienced help ordinarily restricted to businesses who can set up a sizeable internal information technology group.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, business continuity planning and testing, network security audits, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Waterbury, Connecticut
Progent's nationwide team of certified support professionals provides help for all aspects of information technology used by organizations of any size. Areas served by Progent in Waterbury include:
Service Delivery Options for Waterbury, Connecticut Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support services is based on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, consistent follow-through, and strict cost control for an array of IT service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist clients to analyze and fix network issues without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers allows them to handle most network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online computer support services.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtualization strategies, plus configuration, customization and training for small business programs such as financials, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term initiatives such as business information software development and customization, relational database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and expandability but that is in addition simple for clients to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Waterbury, Connecticut Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems related to over reliance on thinly staffed support firms or individual engineers.
Teaming with Progent allows your company to:
- Avoid Excessive Dependence on Freelance Support Consultants
For IT services, smaller companies often depend heavily on freelance consultants. Though individual service providers carry lower overhead than larger support organizations and can afford to charge nominally lower fees, they are sometimes stretched to far to respond rapidly to critical situations. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the absence of backup staff may require your company to go without assistance during an emergency. The more your company grows, network downtime or problems with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting team to count on for assistance forces them to train with the meter running while your organization winds up with the bill for their continuing training.
- Have Access to Certified Professionals in Complex Network Solutions
The majority of small support organizations or independent consultants focused on small business IT support are capable of delivering routine fixes but don't have the seasoning to work efficiently with complex IT configurations with a variety of platforms, many offices, VoIP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complex, integration issues demand thorough knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and protection calls for industry-tested best practices.
- Create a Solid Basis for Growth
Small companies often begin with a network cobbled together on a tight budget. Without a proper basis, a series of improvised repairs often get thrown on top of a weak foundation. As a business evolves, stability and expandability problems can hinder the productivity of the business. These environments require proper evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT infrastructure that can act as the solid basis to meet critical business requirements and ease future growth.
- Work with Solution Finders, Not Product Resellers
Smaller businesses need direction and education to work through an ever more complicated maze of IT alternatives available for accelerating business growth and improving productivity. They do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This permits Progent to match technical services with the genuine interests of clients. Combining network support and product selling can result in a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a small business.
In case your Waterbury, Connecticut company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).