Waterbury, CT Online Help from World-class Computer Network Service Consultants
Progent's computer network tech support services can deliver your Waterbury, CT company budget-friendly and reliable access to Microsoft and Cisco certified technical professionals. By providing IT support service when you require it, offering specialized knowledge for critical applications, offering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Waterbury, Connecticut business an economical alternative for maximizing the productivity of small office networks. Whether you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and manage a reliable and secure IT system and to have fast availability of the experienced consulting typically available only to corporations who are able to support a large internal information technology staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for major projects such as software development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Office Networks in Waterbury, Connecticut
Progent's nationwide team of certified support professionals offers help for virtually all facets of network technology used by businesses of any size. Technologies served by Progent in and around Waterbury include:
Service Delivery Alternatives Available for Waterbury, Connecticut Companies
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Mechanism promotes fast support, thorough service documentation, consistent follow-through, and tight cost control across an array of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair network issues without the expense or time loss of in-person service calls. The experience of Progent's network consultants allows them to resolve the majority of network issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based registration process for first-time clients to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's remote network troubleshooting services.
- On-site Support
Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to deliver small businesses the ideal combination: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to register for Progent's onsite network service.
- Help Desk
Progent's Help Desk Services are intended for all companies who need fast and dependable support from a professional Helpdesk with effective telephone assistance, online repair capability, and sufficient technical strength for full escalation. Because small and midsize companies typically have limited IT budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that small business information systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office relocations and major system upgrades, extended initiatives such as management information application programming and support, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to transfer to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert online consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Waterbury, Connecticut Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT consulting enable small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or freelance consultants.
Working with Progent enables your small business to:
- Prevent Over Dependence on Individual Consultants
For network support, smaller businesses often rely excessively on freelance engineers. Although freelance support engineers carry lower overhead than larger IT service organizations and can typically bill apparently lower fees, they are often unable to react quickly to urgent problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement staff may force your business to go without assistance during an emergency. The more your company grows, system downtime or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lower output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big consulting group to count on for assistance forces them to learn in place while your company winds up with the costs for their ongoing training.
- Have Access to Certified Professionals in Advanced Information Technology Issues
Many small support organizations or independent consultants specializing in small business network consulting may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complex network configurations that have mixed platforms, numerous sites, VoIP implementations, remote workers, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your company because big-company networks are inherently complex, support issues require in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for industry-tested processes.
- Create a Firm Foundation for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a strong basis, a series of band-aid repairs often get tossed on top of a weak structure. As a business evolves, stability and scalability issues can hinder the success of the business. Such environments require proper evaluation, smart business analysis, and broad-based experience to migrate to a network infrastructure that will act as the reliable foundation to handle current business requirements and ease future growth.
- Team with Solution Providers, Not Product Vendors
Small companies require direction and education to work through an ever more complicated array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need a network consultant or support organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to match consulting services with the genuine interests of customers. Combining network support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a customer.
Get in Touch with Progent
If your Waterbury, Connecticut business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).