Immediate, Low-cost Remote Network Troubleshooting for Waterbury, Connecticut Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class network support to clients who have small-company IT budgets. Progent has built a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large pool of engineers accredited in a broad array of IT disciplines, a Help Desk service model that promotes responsiveness and ensures follow-up, a worldwide team of remote support experts, on-site support options for the majority of most zip codes in the U.S., and a company culture focused on fixing technical problems in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for big projects like application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to design and implement a sensible cloud strategy.
Core Technologies Serviced by Progent for Business Networks in Waterbury, Connecticut
Progent's nationwide group of certified consultants offers support for all aspects of information technology deployed by companies of all sizes. Areas served by Progent in Waterbury include:
Service Delivery Alternatives Available for Waterbury, Connecticut Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, consistent follow-up, and strict cost monitoring across an array of IT support delivery modes that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues. For details, see Online Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system consulting, virtual server solutions, plus configuration, customization and training for small business programs such as financials, ERP, business analytics, CRM, and productivity software. Progent can help with short-term projects such as office relocations and major system migrations, longer term projects such as management analytics software programming and customization, relational database software programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and SQL Server to provide small businesses with greater levels of availability, security, and performance than is possible with the type of in-house data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems are regularly archived and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is also convenient for clients to transfer to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the customer's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert online support to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network protection and can help with complex security programs like SIEM solutions to help companies comply with industry guidelines and government mandates for network information protection and incident reporting.
The breadth and depth of Progent's engineering team bring a unique array of benefits to customers wishing to increase the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for solving real-world IT problems efficiently.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for fast fixes. Another advantage of by-the-minute pricing is that you won't be inclined to allow simple issues to stay unaddressed until they become big ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
If your Waterbury, Connecticut business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).