Expert Remote Support for Waterbury, Connecticut Small Business Computers from Certified Consultants
Small businesses have typically been ignored by large network support organizations. Some small companies allow themselves to become excessively dependent on freelance engineers or small consulting organizations who don't have the size or extensive knowledge to respond promptly or efficiently to technical emergencies. Still other small companies resort to mass-market service providers that employ personnel trained to offer by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the variety of environments and lack of standardization that characterizes small business IT systems.
Progent's proven methodology for delivering affordable and successful technical support to small companies has made Progent among the top Microsoft-certified network consulting firms in the industry. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and implement your cloud strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Business Networks in Waterbury, Connecticut
Progent's nationwide group of world-class consultants provides assistance for all facets of information systems found in organizations of any size. Technologies served by Progent in Waterbury include:
Service Delivery Options for Waterbury, Connecticut Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing IT support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity records, consistent follow-through, and tight cost control across an array of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote network support services.
- On-site Service
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Contact Center Services are intended for all businesses and local governments who require fast and reliable access to an online Help Desk with efficient telephone support, remote repair tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually are constrained by tight IT funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business computer networks are always productive. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business software including financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, longer term initiatives like business information application development and customization, database software programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to another support firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit businesses with mixed environments to save dramatically on the expense of hardware, system maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- platform and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for network information security and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to companies wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for repairing actual network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for fast repairs. Another benefit of granular pricing is that customers will not be tempted to permit less critical problems to fester until they grow into big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
In case your Waterbury, Connecticut company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).