Quick, Low-cost Online Computer Network Support for Waterbury, Connecticut Small Companies
For more than two decades, Progent has specialized in delivering world-quality computer support services to clients who have small-business budgets. Progent has developed a unique service solution that features a low-overhead, seamless virtual office network, custom remote repair tools, a large team of consultants accredited in a broad array of technical disciplines, a Help Desk Call Center operational model that promotes responsiveness and guarantees follow-up, a global group of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical issues in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house IT service personnel. This can cut costs and help meet schedules for big projects like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to help your business to design and execute your cloud computing strategy.

Key Technical Areas Serviced by Progent for Businesses in Waterbury, Connecticut
Progent's team of world-class experts provides support for all facets of network technology deployed by businesses of all sizes. Practice areas supported by Progent in and around Waterbury include:

Support Delivery Alternatives Available for Waterbury, Connecticut Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering network support services is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-up, and strict cost control for a range of network support delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network support services.

  • On-site Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: onsite support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for small business applications including financials, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, extended initiatives like business analytics application development and customization, relational database software programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and SQL Server to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that host the equipment of some of the world's biggest IT companies, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top degree of availability and scalability but that is in addition convenient for customers to transfer to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Waterbury, Connecticut Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise IT support allow small businesses to sidestep the problems related to over dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses sometimes rely heavily on independent engineers. Though freelance support engineers have lower expenses than larger IT service firms and can typically charge nominally smaller rates, they are occasionally too busy to react quickly to critical network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may force your business to wait for assistance in case of a crisis. As your company expands, system downtime or problems with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lost output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large consulting team to depend on for advice requires them to train in place while your business winds up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many small support firms or independent consultants focused on small company IT support are capable of providing routine fixes but lack the background to work cost-effectively with complex IT configurations that have mixed platforms, numerous sites, Voice over IP systems, mobile clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's large group of specialists can benefit your business because big-company environments are inherently complicated, integration issues require thorough understanding of in numerous technical disciplines, and achieving a high level of robustness, reliability, and security requires enterprise-tested processes.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a series of ad hoc repairs often get piled on top of a weak foundation. As a business evolves, reliability and expandability problems can undermine the success of the organization. These networks require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that will act as the reliable foundation to meet current business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to navigate through an ever more complex maze of technology options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services only. This permits Progent to match technical support services with the real needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a customer.

How to Contact Progent
In case your Waterbury, Connecticut business wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Microsoft AD Engineer
    Active Directory Integration

    Windows Enterprise Directory demands significant hands-on experience to integrate efficiently across an enterprise. Progentís Microsoft Premier engineers are skilled in planning, integrating, and supporting sophisticated Microsoft Enterprise Active Directory installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy beta version configuration objects in production AD systems, and repair of unsuccessful installations of AD and AD-associated programs.

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    ProSight Email Zero Hour Protection Professionals

    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

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  • Site Move Engineer
    Enterprise Windows Network Security Consulting

    For large organizations, Progent can supplement internal network support groups by offering world-class experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a seamless nearby extension of corporate network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, network design, Sarbanes Oxley conformance, project management, and top-level service for multi-site office environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and specialists to help with a site relocation or office move, or a network designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Services High Availability Data Centers

    Progent's Data Center professionals can help you find fault-tolerant data centers that meet the specific requirements of your company. Fault tolerant colocation sites are especially appealing to small businesses because of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to build an on-site data center with even a minimum level of fault tolerance is financially prohibitive for most small businesses. Progent can help you get all the advantages of non-stop data centers and fault tolerant colo sites by offering a complete range of consulting and support services.

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    Progent offers one-on-one education customized for people who want to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for Mac applications.

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  • Network Infrastructure Monitoring Professional
    Open Now Engineer Small Business Network Management Outsourcing

    Progent's ProSight family of managed services are intended to offer businesses who maintain minimal in-house IT administration and support teams with affordable access to world-class management platforms and consulting experts. Benefits of the ProSight catalog of managed IT services include fixed network management costs, automation of routine administrative tasks, continual adoption of new technology, smooth migration from legacy technology to current solutions, improved alignment of information technology with strategic objectives, access to seasoned IT experts, and allowing management to focus on business instead of ever-changing computer technology.

  • Top Rated Android and SQL Server integration Computer Engineer Remote Technical Support Android DNS
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  • Windows 2012 R2 On-site Support Windows Server 2012 R2 Configuration Manager Computer Consultant
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  • Top Work at Home Data Protection Support and Integration
    Work from Home Data Protection Remote Technical Support

    Progent can assist small and mid-size organization to plan, deploy, verify and manage backup solutions to support teleworkers.

  • Windows Server 2016 Virtual Machine Load Balancing Engineer Microsoft Expert Windows Server 2016 Business Continuity Computer Consultant

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