Waterbury, CT Remote Support from World-class Computer Troubleshooting Professionals
Progent's network technical support services can provide your Waterbury, CT company affordable and dependable support from world-class network professionals. By delivering IT support service when you need it, providing advanced expertise for critical applications, offering value-added services such as automated server monitoring, and invoicing only for services you receive, Progent offers your Waterbury, Connecticut business an economical alternative for maximizing the business value of small-scale office information systems. If you maintain an on-premises datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and maintain a robust and secure information network and to benefit from fast availability of the seasoned support usually available only to enterprises who can set up a large in-house IT staff.
For mid-size and large businesses, Progent offers co-sourcing support to add to the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your company to design and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Waterbury, Connecticut Business Networks
A Microsoft-certified Partner IT service company with a large group of Cisco CCIE network experts and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Waterbury, CT businesses for a wide array of information technologies such as:
Service Delivery Options for Waterbury, Connecticut Businesses
Progent has a variety of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing network support is based on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service records, reliable follow-through, and strict expense control for an array of network support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's network engineers allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's online network support services.
- Onsite Service
Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to deliver small companies the best of both worlds: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for small business programs including financials, operations, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office moves and massive software migrations, extended projects such as business analytics application development and support, database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of availability, protection, and recoverability than is feasible using the type of in-house data center that is practical for most small and midsize companies. Because Progent uses the same facilities that host the equipment of some of the world's largest information technology companies, Progent can save you the cost of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems are regularly backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition easy for clients to transfer to another support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the multi- OS and non- standardized environments common with small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and statutory regulations for network data protection and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to organizations trying to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the front lines of network support, performing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for fixing real-world IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size invoices for fast fixes. Another benefit of by-the-minute invoicing is that you are less tempted to allow incipient issues to fester until they become big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to each client. The practice of detailing and archiving service activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
Learn more about Progent's knowledge transfer services.
If your Waterbury, Connecticut company needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).