Waterbury, CT Online Help from Certified Computer Troubleshooting Professionals
Progent's network troubleshooting services can deliver your Waterbury, CT business low cost and consistent support from Microsoft and Cisco certified computer engineers. By providing network consulting service when you need it, offering advanced expertise for vital technologies, offering value-added support such as automated server monitoring, and billing only for support you use, Progent offers your Waterbury, Connecticut company an economical alternative for maximizing the business value of small-scale business networks. Whether you maintain an onsite system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the smart choice for businesses to create and maintain a robust and secure IT network and to benefit from quick availability of the seasoned help ordinarily restricted to businesses who are able to set up a large in-house IT staff.

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT service group. This can save money and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can also provide access to certified experts to assist your company to plan and execute a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Business Networks in Waterbury, Connecticut
Progent's team of industry certified engineers provides assistance for virtually all facets of information technology found in companies of any size. Practice areas supported by Progent in and around Waterbury include:

Service Delivery Alternatives Available for Waterbury, Connecticut Businesses
Progent has a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures rapid support, comprehensive service documentation, reliable follow-up, and tight expense monitoring across an array of network support delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration process for first-time clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small businesses the ideal combination: on-premises support professionals when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize companies who require fast and reliable access to a professional Helpdesk with efficient phone support, remote repair tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can spare scant executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that business computer systems are always productive. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for small business programs including financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as office relocations and massive system migrations, longer term projects like management information software programming and customization, relational database application development and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL Server to provide small companies with greater levels of dependability, security, and recoverability than is possible with the class of in-house data center that is achievable for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Waterbury, Connecticut Small Businesses
Progent's size, breadth of technical skill, and experience with corporate network support enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, small businesses often rely heavily on individual engineers. Although individual service providers have lower overhead than larger support firms and can typically charge nominally smaller fees, individuals are frequently stretched to far to react quickly to critical situations. If an independent consultant is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. The more your small business grows, network unavailability or difficulties with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large consulting team to fall back on for advice forces them to train with the meter running while your company winds up with the costs for their ongoing training.

  • Gain Access to Experts in Advanced IT Solutions
    Many smaller support firms or freelance engineers specializing in small business IT support are capable of delivering routine solutions but lack the experience to work cost-effectively with complex network configurations with a variety of operating systems, multiple locations, VoIP implementations, mobile workforces, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of experts can benefit your small business because big-company networks are characteristically complex, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a strong basis, a series of ad hoc repairs often get thrown onto of a marginal foundation. As a company grows, stability and scalability issues can obstruct the productivity of the business. These networks need proper evaluation, smart strategic analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet critical business requirements and support future growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need guidance and insight to work through an increasingly complex array of IT alternatives available for enabling business growth and improving productivity. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise only. This allows Progent to match technical services with the genuine interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the actual requirements of a customer.

How to Contact Progent
In case your Waterbury, Connecticut company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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