Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in an environment that delivers the highest degree of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting options are built upon mature virtualization platforms that enable small businesses with multi- platform environments to economize significantly on the expense of capital investments, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent offers the support of Microsoft-certified engineers and seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and certified security consultants to help you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install pilot systems at your site or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing corporate security solutions for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant can help your small business design and implement an installation of ISA Server 2004 that meets your information protection needs without limiting your network.
Progent's Microsoft and Cisco certified computer engineers offer advanced support for a wide array of products and technologies and can deliver that assistance online nationwide or in person in select cities throughout the United States and anywhere in . Progent offers remote help for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network specialists for complex network problems, as well as the the assistance of CISA and CISSP-qualified security consultants to assist with complex security planning and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the United States.
MS Communications Server delivers IM and Real Presence as part of a scalable, world-class package offering enhanced protection, transparent compatibility with other Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers lower costs and improved business efficiencies, increased worker productivity, and better intellectual property protection. Microsoft Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite configuration support and troubleshooting services for your Office Communications Server environment and can assist you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add significant strategic value to your information network
Progent's certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Progent can assist you to plan an upgrade to Teams from Skype for Business and install, administer, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Progent's Microsoft-certified engineers can help you to automate desktop PC update and patch management by providing support for administration tools like System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.
Windows Server 2008 R2 offers high levels of speed, protection, availability, expandability, and versatility that improve output of local, branch office, and mobile workers. Progent's Microsoft-certified experts can provide affordable online consulting, technical support, and education services to assist you to design, implement, and maintain Microsoft Windows Server 2008 R2 to add significant strategic value to your network.
Progent's Cisco-certified IP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps that include Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance built by Barracuda or a virtual appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup protects critical company data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist you to design, configure, manage and repair a BDR solution based on Barracuda Backup.
Progent's Cisco-certified CCIE experts can help organization to set up, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and move efficiently from outdated appliances to modern devices.
SQL Server 2008 offers indispensable, familiar tools to computer experts as well as to network users, lessening the complexity of designing, deploying, managing, and accessing company data and database applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
Progent's IT outsourcing services provide budget-friendly network consulting for small organizations. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing a web-based eCommerce application, outsourcing your network technical services can contain costs and minimize uncertainties, permitting IT support budgets to grow in a more linear and manageable manner than is possible by building up a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust network foundation for your vital business software based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Progent's IT outsourcing support offerings for small companies feature planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, resolving stubborn integration problems, and producing a comprehensive security strategy. Progent can help you maximize network availability and throughput via zero-downtime configuration, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can help with needs assessment, product inventory, bill of materials production, sourcing selection, procurement coordination, and professional documentation. Progent's computer outsourcing help also features training for office productivity programs such as Microsoft Office XP.
Progent's certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Progent can provide cost-effective online support to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy all-cloud or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent offers as-needed expertise to help you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and on budget.
Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any aspect of IT security. Progent can help implement efficient security solutions that guard a small business against advanced malware attacks or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing network resources distributed over multiple physical datacenters and public and private clouds.
Progent can help you to plan and implement a smooth move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access services for both on-premises and Azure assets.
Progent offers nationwide remote technical support and troubleshooting services for companies that run Apple Mac environments or whose IT systems include a mix of Mac with Microsoft products. Progent's experts can provide Apple macOS and OS X clients a range of IT services including desktop assistance, migration to the most recent edition of OS X from other earlier versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone and iPad integration and management, or moving to iCloud services. Remote technical support offers maximum leverage for your IT dollar by protecting client efficiency and limiting the time billed for network analysis and repair. Advanced remote access tools and skilled service specialists and consultants combine to enable Progent to handle most network issues without wasting time and expense by traveling to your site. In most of situations your network issues can be dealt with over the phone or via a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to help you with the most challenging network issues.
Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to each client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
If your company is developing UNIX-based applications on a network that has MS Windows-based servers, PCs, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your area of high-value know-how without the constant distraction of managing your company information system. By using automated server monitoring and by providing online and on-site assistance as your company needs it, Progent represents an affordable solution for supporting an information network that provides high availability, security, and efficiency. Progent's developer support services include comprehensive information technology outsourcing, virtual server infrastructure, remote and on-site support and repair, proactive network monitoring services, and Helpdesk services.
Configuration Manager automates software provisioning across multiple sites, simplifies compliance settings management, inventories network assets, protects against corporate data leakage, provides health monitoring, enables safe end-user self service, and offers a common point of control for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can assist businesses of any size with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Progent can assist your business in any and all facets of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises consulting expertise, application development, and debugging support for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered units engineered as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network experts offer remote or onsite integration and troubleshooting support to assist you to design, configure, upgrade, optimize, manage and debug Cisco Small Business wireless access point environments of any size or architecture.
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and repairing SCOM solutions and can provide organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to fix serious issues detected by SCOM 2012.
Progent has a long background delivering a broad range of remote network consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced remote IT support and has provided IT solutions to organizations in every state. Remote support eliminates travel costs and resolves problems more quickly than onsite service calls.
Progent can help you design, configure, manage, monitor, and troubleshoot a viable Wireless network architecture, select appropriate hardware and software, and configure access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a complete 802.11x network security plan that is well aligned with the security plan for your overall business network.
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to help you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent has a group of IT experts based in the Tampa area, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also assist your business to design and implement a move to the Flexential facility by providing services such as designing solution configuration, recommending hardware, system configuration and testing, debugging, streamling remote network management, and educating your network support team.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of the time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it.
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting, application development, and debugging services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless information management system.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every customer. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Progent's Intune consultants can help your company to understand the strategic value of adopting Intune for configuring and managing your web-facing mobile computers including notebooks, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help your company to define security and compliance policies, set up test environments to evaluate the appropriateness of Microsoft Intune for your network, install Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.
Progent offers the expertise of certified consultants as well as seasoned database application programmers, database administrators, project management experts, Cisco-certified network architects, business continuity specialists, and data security professionals to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Progent offers affordable online support from IT engineers with expertise in a wide array of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent offers help for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help you to design, upgrade, or troubleshoot backup/restore solutions for a range of topologies such as on-premises, edge to datacenter, cloud, or a mix.
Progent's expert software programmers, relational database architects, and project management consultants can help enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing relational database designers and programmers skilled in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to integrate SharePoint with other applications such as Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide experience with web development technologies and can assist clients to create, enhance, repair, or migrate web applications to utilize the most current web technology.
Progent's Microsoft-certified experts offer small and midsize businesses IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or clients to connect to, manage, share and interact with useful information, files, and software and to interact with one another. It allows quicker and better decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available within and outside an organization. Windows SharePoint Services join employees, clients, teams and major tasks with the information they've created in a way that makes data convenient to find, download and re-use.
Progent's UNIX platform support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient single consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and on-premises assessment and migration support for Windows 10 available from Progent's experts include ROI analysis, project management, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, automated deployment and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and post-migration consulting support.
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and control of wireless access points, optimizing wireless performance by limiting the effect of RF congestion, enhancing wireless uptime with fast auto-failover, and hardening security by detecting cyber threats and analyzing traffic content based on user class and location. Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller technology.
Progent is looking for a variety of full-time workers such as motivated MCSEs; system consultants with Cisco CCNP or CCIE certification; and specialists in advanced network architecture with backgrounds in mobile access, wireless integration, non-stop systems, disaster recovery planning, data preservation, and virtual servers. We are also hiring workstation support technicians, off-site service professionals, and CISSP or CISM accredited security professionals. Progent is also seeking veteran managers and administrators able to perform efficiently in Progent's dynamic, virtual office environment. Progent works with independent professionals with in-depth expertise and working background in high-demand IT areas outside Progent's main technical focus. Our Experts Team hires freelance consultants who can provide advice and programming support for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular operating systems such as Linux, Apple OS, or Sun, or offer world-class skills in technologies such as telecommunications, web development, EDI, web commerce, or database management. Freelance contractors certified by us coordinate with our in-house consultants to provide end-to-end solutions for small company networks.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing and service organizations to manage complicated supply chains and streamline critical business processes in order to bring products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that spans from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and within budget.
Progent's certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, develop a corporate-wide security strategy, streamline network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent offers the support of RIM BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry technology economically and effectively, doing away with the requirement for an internal BlackBerry expert and reducing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This breadth of expertise, in conjunction with Progent's proven remote service delivery model, offers small and mid-size businesses a cost-effective solution for incorporating BlackBerry technology productively into their information system.