Additional Topics of Interest

CCIE Certified Unified CM SIP trunk Network Consulting
Unified Communications Manager Express Troubleshooting

Cisco Cisco Unified Communications Manager, originally named CallManager, is the foundation of Cisco's collaboration platform. CUCM and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and affordable online and on-premises support to help organizations of all sizes to create and administer Unified CM environments by providing Unified Communications Manager configuration and technical support services that deliver maximum business value. Progent can help with any aspect of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, designing UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

High-Availability Clustered Servers Consultant
High Availability Server Clustering Integration

Progent provides Windows 2003 Cluster Server assistance to help your business utilize non-stop server clusters designed to deliver 24x7 uptime. Windows cluster servers for high-availability networks include Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By assisting you t create zero-downtime server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent's Certified Windows engineers ensure that your non-stop server clusters are configured to maximize the competitive value of your computer network.

Linux Network Monitoring Technical Support
Nagios for Linux Technology Professional

Nagios and MRTG are useful, Open Source monitoring utilities that operate with Linux and can be used to analyze UNIX environments, Microsoft Windows systems, or multi-OS systems in which the Linux OS and Microsoft Windows coexist. Nagios allows system support engineers to monitor network services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic through SNMP-enabled network devices such as processors, routers, and switches. Progent's network monitoring engineers can help you utilize both these tools to streamline and troubleshoot your network.

24x7 Citrix Lab Manager Engineer
Citrix StorageLink Site Recovery Services

Progent's Citrix consultants can assist you to evaluate the strategic benefits of the various editions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration tools in your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the performance, availability, consistency, and fault tolerance of your virtualized network while reducing the cost of equipment and support and simplifying management processes.

Cisco Firepower NGIPS Remote Support
Award Winning Cisco Firepower Online Support Services

Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer unified management of modern cybersecurity features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally control network environments that span branch offices, data centers, private clouds and public clouds.

Fault Tolerant Internet Connection Remote Consulting
Network Load Balance Remote Consulting

Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth backgrounds assisting small and mid-size organizations to minimize network downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity experts can assist your company to plan and validate an efficient business continuity strategy that matches your business goals and IT budget. Progent's disaster recovery engineers can assist you to architect, implement, and support fault-tolerant technologies including redundant Internet access, virtualization, clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.

Whitepaper Advantages of IT Outsourcing
IT Co-sourcing White Paper

Progent's IT outsourcing services offer economical network consulting for medium-size businesses. Whether it involves designing system architecture, setting up an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or building a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize risks, permitting IT service expenses to increase in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available system foundation for your critical Windows-powered applications including Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

Exchange Server 2016 Migration Planning Professional
Exchange Server 2016 Upgrade Consulting

Progent can help you in all phases of your migration to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

Emergency Amazon AWS instances Reporting
Amazon hybrid cloud solutions Designer

Progent can provide cost-effective remote support to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid cloud ecosystems that efficiently integrate Amazon AWS cloud services. Progent offers as-needed support to assist you to resolve complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and on budget.

CCIE Certified Cisco RADIUS Security Computer Consulting
CCIE Certified Cisco RADIUS Security Professionals

Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business integrate and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to expand with your changing business requirements. Progent's Cisco-Certified network consultants are familiar with Cisco's comprehensive family of hardware and software aimed at eliminating data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.

Network Engineer MSP360 SQL Backup
Integration Services MSP360 SQL Backup

Progent's data protection experts can help you to design, implement and administer a backupup/restore solution based on MSP360 Backup technology to protect your assets residing on any leading public cloud. Progent offers monitoring and remote management to prevent data loss caused by user miscues, system error, ill-intentioned insiders, and external assaults like ransomware.

Computer Support Help Desk IT Services
Help Desk Process On-site Support

The Contact Center service delivery structure adopted by Progent's Technical Response Center offers small organizations an dependable alternative to reliance on freelance consultants by offering broad technical knowledge shared by multiple engineering teams, optional 24x7 availability of urgent assistance, fast escalation to top-level engineers for solving the most difficult issues, support consistency and reliability, quick follow-up enforced by seasoned service administrators, a variety of convenient techniques for initiating support tasks, and excellent progress visibility made possible by trouble ticket updates and accessible through a web-based portal.

Fault Tolerant Internet Connections Computer Engineer
Redundant Internet Computer Consultant

Progent's Cisco-certified network experts can show you how to design an affordable, high availability Internet connection architecture that can achieve 24x7 Internet connectivity via a broad array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the most current technology for fault tolerant Internet connections to build an affordable, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet access.

Catalyst 9100 Series Access Point Specialist
Catalyst 9164 Access Point Remote Support Services

Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide economical online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).