Progent's Cisco Jabber consultants can provide online or onsite support to help businesses of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for the products, technologies and services that go into creating a cohesive Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration solution.
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues.
Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Microsoft Dynamics GP/Great Plains can help you grow and control your company more efficiently by delivering deep availability of strategic information and a fast ROI. Microsoft Dynamics GP offers important business benefits such as its ability to expand the presence of your company, handle your accounting, computerize financial operations, unify procedures across your company, improve inventory control, increase order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and manage a reliable, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Dynamics GP/Great Plains software.
Progent offers nationwide online phone support and consulting services for companies who run Apple Mac networks or whose IT systems include a mix of Mac with Microsoft technology. Progent's engineers offer Apple macOS and Mac OS X clients a range of IT services including desktop assistance, migration to the latest edition of Mac OS X from earlier editions of macOS and Mac OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or moving to iCloud services. Online technical support offers maximum leverage for your IT budget by protecting client productivity and shortening the time charged for computer repair services. Sophisticated online access tools and experienced service specialists and engineers allow Progent to solve most IT issues without squandering time and money by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the most challenging system problems.
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of performance that information security professionals are expected to learn. CISM provides business management the confidence that those who have qualified for their CISM certification have the experience and knowledge to deliver effective security management and support consulting.
Progent's ProSight Virtual hosting services provide small and midsize companies a variety of advantages such as lower capital expenditures, savings on operational expense, improved executive focus, enterprise-class security, greater fault tolerance, and regulatory compliance.
Progent's CISSP-premier network security experts can help organizations of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that guard a small office against advanced threats or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources spread across multiple physical datacenters and various clouds.
Progent has 20 years of background helping small and medium-size businesses to plan, implement, optimize, manage, and troubleshoot IT networks that support an at-home workforce.
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and secure communications environment that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN calling across a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 experts and system architects can help you to assess the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Office and Microsoft 365 applications such as Outlook and PowerPoint.
Progent's Cisco-premier CCIE network experts can assist your company to manage your existing PIX 500 or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough testing and significant work with network security design. ISSAP security experts possess comprehensive knowledge of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security specialists can assist your business with all aspects of architecture security.
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and control of wireless access points, optimizing wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid failover, and strengthening security by detecting threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller technology.
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, develop pilot programs and rollout plans, install Windows Server 2008 with your network infrastructure and applications, train your IT staff how to run enhanced administration tools, and provide ongoing consulting and support via low-cost options including Helpdesk service and remote technical support.
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of dependability and expandability and is also simple to move to another host. ProSight Virtual Hosting services are built upon mature virtualization platforms that enable small businesses with multi- platform environments to save dramatically on the expense of capital investments, infrastructure support, and network administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
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Progent's Standard Help Desk Services offer a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are offered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Microsoft-certified SQL Server 2019 experts can assist you to assess the advantages for upgrading to SQL Server 2019 and can provide fast online or onsite contact with consulting experts in solution planning and integration, software development, database administration, and cybersecurity.
Progent provides national online technical support and consulting services for businesses who operate environments powered by versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum return for your IT dollar by preserving client productivity and shortening the time billed for network repair services. Advanced online support tools and experienced service specialists and consultants allow Progent to solve most network problems without wasting time and expense by going to your site. In the vast majority of cases your IT issues can be dealt with by telephone or through a mix of phone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA certified security professionals to help you with the most challenging network problems.
Progent's wireless site survey services assist you to plan, deploy and debug a Wi-Fi network customized for your environment, providing you a WLAN that delivers the reception, speed, density, Quality of Service, data protection, and roaming capability your company needs. Wi-Fi survey services from Progent include remote predictive analysis for planning a Wi-Fi network and onsite survey services for validating, tuning, and debugging an operational Wi-Fi network.
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and fixing SCOM environments and offer companies of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also help you to install and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Progent is among the most expert information technology consulting firms for integrating e-mail systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the benefits of Exchange 2000 for common scenarios including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or onsite configuration and debugging support to help your organization to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace layout, building structure, and anticipated network traffic.
Microsoft Exchange 2013 includes significant improvements to the capabilities of Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect vital facets of IT like ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and management services for Exchange 2013.
Progent has been providing SharePoint support since the first product was published over a a dozen years, and Progent has the scope of technical know-how to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine whether an in-house, online or hybrid configuration is best suited for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can help in individual tasks associated with your SharePoint 2013 migration.
Progent's Microsoft Certified professionals offer expert support for corporate-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange rollouts or upgrades and can provide local technicians to assist large companies with deployments of Exchange Server 2007 in the or any area served by Progent's consultants.
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate critical problems detected by SCOM 2012.
Progent's Microsoft engineers can provide advanced expertise in implementing, using and debugging all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective online support services based on industry best practices to help businesses of any size to receive all the advantages of this leading platform. Support services offered by Progent include solution planning, software configuration and upgrades, setting up secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.
If you want to revamp your production web site, build internal websites for applications such as HR or worker education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web designers. Progent's consultants can also show you how to design and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web tools.
Progent's Apple Mac consultants can promote the creative facets of Mac computing by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide help in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
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Progent's Microsoft consultants can provide in-depth support in deploying, managing and debugging any edition of Project, Project Server, and Project Online and can deliver a wide range of cost-effective remote consulting services following industry best practices to help businesses of all sizes to receive all the advantages of this powerful project management solution. Services offered by Progent include system planning, installation and upgrades, strategies for secure collaboration among onsite and offsite users, network infrastructure optimization, and customized online training.
Progent's data center IT services are designed for businesses with hardware housed at IDCs or data center colocation hosting facilities and requiring timely on-site service at the colo facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of Internet Data Centers and data center and colocation support services such as system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of fault tolerant configurations, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating high-availability server cluster configurations.
Progent's Apple Mac support consultants can assist you with a wide range of system infrastructure areas including system architecture, remote and mobile access, internetwork communication, protection, and new technologies including Voice over IP and fast wireless networking. For business networks built exclusively on Apple Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to handle the challenge of designing, configuring, and maintaining a network architecture that is robust, safe, efficient and aligned with your business goals. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan SAN solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, scalability, and flexibility that improve output of local, branch office, and mobile users. Progent's network professionals can provide affordable online engineering, technical support, and training services to help your company to plan, implement, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and introduces powerful new features plus a redesigned architecture. These improvements affect vital areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management services for Exchange 2013.
Progent's Microsoft-certified engineers can assist your organization to update your servers and/or desktops from 32 bits to 64 bits. Progent can help your company to understand the costs and advantages of upgrading to 64-bit computing, plan an efficient upgrade strategy that reduces business interruptions, and offer economical, expert remote help to assist your organization to configure 64-bit software and applications on your current computers.
Progent provides several essential kinds of Contact Center services including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your clients easy access to a dependable technical resource with extensive experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on earning the support Call Center a positive image as a key contributor to company performance. Progent's goal is to fix and not simply report problems.
Progent has over two decades of background configuring, maintaining and troubleshooting the key components that make up Microsoft System Center and can assist you to plan, configure, support, and fix your System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can assist your organization to migrate to the current edition of System Center from a previous one or from another IT management solution to provide the benefits of best-in-class provisioning, centralized management, security, plus datacenter and application availability and performance monitoring.
Progent can assist small and mid-size companies to set up and troubleshoot video conferencing solutions to enable their teleworkers to interact effectively with fellow workers and customers.
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than a quarter century of experience assisting manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of key business processes to bring products to market fast and meet customer schedules consistently. Progent offers the skills of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that spans from as-needed advice to end-to-end solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, training, and DBA services.
Microsoft SQL Server 2014 includes major enhancements in critical areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services including system design, configuration, management, remediation, and software development services to enable organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Stealth penetration testing is an important part of any overall IT system security plan. Progent's security professionals can perform extensive intrusion checks without the knowledge of your company's internal network support staff. Unannounced penetration testing shows whether current security defense systems such as intrusion incident alerts and event history analysis are properly configured and actively monitored.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Progent's Computer Call Center Outsourcing Services for desktop support are designed specifically for small businesses who need fast availability of a Help Desk Call Center with expert phone support and effective escalation capability but who have to operate within a modest IT budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Optional Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.
Progent can assist small and medium-size businesses to configure unified endpoint management and monitoring tools for administering endpoints operated by an offsite workforce.