Low-cost Computer Support from Microsoft certified Consultants for Businesses in West Covina, CA
By delivering world-class support when you require it, making available specialized knowledge for key business applications, offering innovative services like virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your information system and cut support costs. Progent appreciates that information system security, reliability, and efficiency are just as critical to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's ability to deliver the IT support your business needs when you require it and at prices you can justify.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.
Key Technologies Serviced by Progent for Office Networks in West Covina, California
Progent's group of world-class consultants provides help for virtually all facets of network systems deployed by businesses of any size. Technologies supported by Progent in and around West Covina include:
Support Delivery Alternatives Available for West Covina, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk structure common to big IT groups. Progent's Contact Center Service Model promotes fast support, comprehensive service records, reliable follow-through, and tight expense control across a range of IT service delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to analyze and repair network problems without the cost or time loss of on-premises support calls. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new customers to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details about how and why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need prompt and reliable support from an online Help Desk Call Center with efficient phone support, online repair tools, and enough technical depth for full escalation. Because smaller companies typically have limited information technology funds and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that business computer networks are always up and running. Read more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small companies affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, high availability network consulting, server virtualization solutions, plus integration, programming and training for small business applications such as financials, operations, reporting, CRM, and office productivity suites. Progent can help with one-time projects including office moves and massive system migrations, extended initiatives such as business reporting software programming and customization, relational database software programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible with the class of internal data center that is achievable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT information protection and incident reporting.
The breadth and depth of Progent's engineering team bring a powerful array of benefits to organizations trying to maximize the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, in the trenches of network support, performing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for resolving real-world network problems efficiently.
Read more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with big bills for fast repairs. Another benefit of granular billing is that you are not inclined to allow minor issues to fester until they become major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by every staff member to each customer. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent consultants or who maintain internal IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your West Covina, California business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).