Fast, Low-cost Remote Computer Network Technical Support for West Covina, California Small Companies
For more than twenty years, Progent has focused on delivering world-quality network support to clients who have small-company budgets. Progent has built a unique support solution that includes a streamlined, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants accredited in a wide range of technical practice areas, a Help Desk service model that maximizes efficiency and ensures follow-through, a global group of remote service experts, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the least time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, business continuity preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of certified experts to assist your business to design and implement your cloud strategy.

Core Practice Areas Supported by Progent for West Covina, California Business Networks
A Microsoft-certified Partner computer support company with a world-class group of Cisco certified CCIE networking consultants and Apple accredited consultants, Progent offers urgent troubleshooting and low-cost remote consulting to West Covina, CA small businesses for a wide range of information technologies including:

Support Delivery Options for West Covina, California Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is based on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive activity records, consistent follow-through, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle most network problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize businesses the ideal combination: on-premises support technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses typically are constrained by tight information technology budgets and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that business information systems are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtual server solutions, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including site relocations and major system migrations, longer term projects like management reporting application programming and customization, relational database software programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of dependability, security, and recoverability than is feasible with the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also easy for clients to transfer to a different service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for West Covina, California Businesses
Progent's staff size, depth of technical expertise, and experience with corporate IT consulting enable small businesses to sidestep the problems related to excessive reliance on small support firms or independent consultants.

Working with Progent enables your business to:

  • Prevent Over Dependence on Individual Consultants
    For network support, small companies often rely excessively on individual consultants. Although freelance support providers carry lower expenses than more substantial IT service organizations and can typically bill nominally smaller rates, they are often too overworked to react quickly to critical network problems. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of replacement staff may require your business to go without assistance during a crisis. The more your company grows, system downtime or difficulties with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants confront new problems, the unavailability of a big engineering team to fall back on for help requires them to train in place while your business winds up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    Many smaller service organizations or freelance engineers specializing in small business IT support are capable of providing routine fixes but don't have the seasoning to work cost-effectively with complex network environments with mixed operating systems, multiple locations, Voice over IP systems, remote clients, interconnected financial and analytical software, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your company because enterprise environments are inherently complex, integration issues demand in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and security requires industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs commonly get tossed on top of a marginal foundation. As a company grows, stability and scalability issues can undermine the productivity of the organization. Such networks need proper evaluation, intelligent business planning, and in-depth expertise to migrate to an IT environment that can provide the solid basis to handle critical business needs and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need direction and education to work through an increasingly complicated maze of technology alternatives available for enabling business growth and enhancing productivity. They do not need an IT consultant or service firm that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting services with the genuine needs of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
In case your West Covina, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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