Fast, Affordable Remote Computer Technical Support for West Covina, California Small Companies
For over two decades, Progent has focused on providing world-class computer support to clients with small-company budgets. Progent has built a unique service system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers certified in a wide range of technical practice areas, a Help Desk Call Center operational model that promotes responsiveness and ensures follow-up, a worldwide team of on-line troubleshooting experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on solving technical problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal network support personnel. This can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to plan and implement your cloud strategy.
Core Products and Technologies Supported by Progent's Consultants for Business Networks in West Covina, California
Progent's national team of certified consultants provides help for all facets of information technology found in organizations of any size. Technologies served by Progent in and around West Covina include:
Support Delivery Alternatives Available for West Covina, California Businesses
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity documentation, dependable follow-through, and tight cost control for an array of IT service delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT consultants allows them to resolve most network problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small and midsize companies the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus integration, programming and support for small business software including financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects such as site relocations and major software migrations, extended projects such as business reporting application programming and customization, database software development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher degrees of dependability, protection, and performance than is possible with the type of on-site data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and efficiency is continually tracked, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also easy for customers to migrate to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized environments common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for West Covina, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network support enable small companies to sidestep the problems associated with over dependence on small support organizations or individual engineers.
Working with Progent's Experts allows your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT support, small companies often rely heavily on individual consultants. Though individual service providers have lower expenses than larger IT service firms and can afford to bill nominally smaller fees, they are often unable to react rapidly to critical situations. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for help in case of an emergency. The more your company grows, network unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on a freelancer can disappear quickly due to lost output. Also, when freelance engineers encounter new technologies, the lack of a large consulting group to fall back on for assistance requires them to train with the meter running while your organization winds up with the bill for their continuing education.
- Have Access to Expertise in Complex IT Solutions
Many smaller support organizations or freelance engineers specializing in small business IT consulting are capable of providing connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated IT environments with mixed operating systems, multiple locations, VoIP systems, remote workforces, integrated financial and analytical software, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are by nature complex, integration problems demand thorough understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.
- Create a Firm Foundation for Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc fixes often get thrown onto of a weak foundation. As a company evolves, stability and scalability problems can obstruct the productivity of the business. These environments require thorough evaluation, intelligent business planning, and in-depth experience to migrate to an IT environment that will act as the reliable foundation to handle current business requirements and ease future expansion.
- Partner with Solution Finders, Not Product Vendors
Smaller companies need direction and insight to navigate through an increasingly complicated array of IT options available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting support with the genuine needs of customers. Combining IT consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a small business.
Get in Touch with Progent
In case your West Covina, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).