West Covina, CA Online Help from Certified Network Service Consultants
Progent's computer technical support services can deliver your West Covina, CA company low cost and reliable support from world-class network experts. By providing IT consulting service when you require it, providing specialized knowledge for vital technologies, delivering unique services such as automated network monitoring, and charging only for services you receive, Progent gives your West Covina, California business an economical solution for optimizing the business value of small office networks. Whether you have a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and maintain a robust and secure IT network and to benefit from quick access to the seasoned help typically available only to corporations who can set up a sizeable internal information technology group.

For larger companies, Progent can provide co-sourcing support to add to the technical skills of your internal network service staff. This can save money and minimize technical risks for major projects such as software development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to assist your company to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Businesses in West Covina, California
Progent's nationwide group of world-class consultants provides help for all aspects of information systems found in organizations of any size. Areas served by Progent in and around West Covina include:

Service Delivery Options Available for West Covina, California Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity records, reliable follow-through, and tight cost monitoring across an array of IT support delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business software such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term initiatives like business analytics software programming and customization, database software programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible with the class of in-house data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, security and performance is continually monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in an environment that not only delivers the top degree of availability and scalability but that is also convenient for customers to transfer to a different support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can help with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government regulations for IT information security and incident reporting.

The scope and depth of Progent's engineering team bring a powerful array of benefits to organizations trying to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a support engineer with proven methods for fixing real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during normal working hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size invoices for quick repairs. An additional benefit of by-the-minute invoicing is that customers won't be inclined to permit minor issues to stay unaddressed until they become big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by each consultant to each customer. The discipline of detailing and archiving support records allows more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
In case your West Covina, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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