Affordable Network Tech Support from Microsoft and Cisco certified Consultants for Businesses in West Covina, CA
By delivering world-class support when you require it, providing in-depth expertise for critical business applications, offering innovative services such as virtual server hosting, invoicing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize service expenses. Progent understands that information system security, dependability, and efficiency are as critical to small companies as to large corporations but that small companies lack the leverage to spend heavily in computer technology and internal service staffs. Progent's basic value proposition is that no network consulting organization can equal Progent's capability to provide the IT support expertise your business requires whenever you need it and at prices you can justify.
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network service team. This can reduce expenses and help meet schedules for big IT initiatives such as software design and development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your company to design and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for West Covina, California Office Networks
A Microsoft-certified Partner consulting company that maintains a world-class team of Cisco Certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to West Covina, CA businesses for a broad array of information technologies such as:
Service Delivery Alternatives Available for West Covina, California Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity documentation, reliable follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's remote network support expertise.
- Onsite Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to give small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, virtual server strategies, plus integration, customization and support for small business programs including accounting, operations, management reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and major software migrations, extended initiatives like management reporting application programming and support, database application programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, security and performance is continually tracked, and systems are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized networks common with small businesses, and retains ownership of the software in the client's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert online support services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system protection and can help with advanced security programs like SIEM solutions to help enterprises comply with industry standards and statutory regulations for network information security and reporting.
The scope and size of Progent's engineering staff bring a unique array of benefits to customers wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad range of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with proven approaches for fixing real-world IT problems efficiently.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for fast fixes. Another benefit of granular billing is that customers won't be tempted to permit minor problems to stay unaddressed until they become big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The practice of detailing and organizing support activity results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your West Covina, California company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).