Low-cost Computer Support from Microsoft certified Consultants for Businesses in West Covina, CA
By delivering world-class support when you require it, making available specialized knowledge for key business applications, offering innovative services like virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your information system and cut support costs. Progent appreciates that information system security, reliability, and efficiency are just as critical to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's ability to deliver the IT support your business needs when you require it and at prices you can justify.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support group. This can save money and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.
Key Technologies Serviced by Progent for Office Networks in West Covina, California
Progent's group of world-class consultants provides help for virtually all facets of network systems deployed by businesses of any size. Technologies supported by Progent in and around West Covina include:
Service Delivery Alternatives for West Covina, California Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough activity records, dependable follow-through, and strict expense control for a range of IT service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the cost or delay of on-premises support calls. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's online computer support services.
- On-site Support
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support experts to deliver small companies the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how to register for Progent's onsite computer service.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from a professional Helpdesk with effective phone assistance, remote repair tools, and sufficient technical strength for all needed escalation. Because small and midsize companies typically have tight information technology budgets and can spare scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business information networks stay productive. Read more concerning Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small companies affordable availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security engineering, fault tolerant network consulting, virtualization strategies, plus configuration, customization and training for business applications such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and major software migrations, extended initiatives such as management reporting application programming and support, relational database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or urgent services like disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, protection, and performance than is possible using the type of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition convenient for clients to transfer to another service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for West Covina, California Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network consulting allow small and midsize companies to avoid the problems associated with excessive dependence on small service organizations or individual engineers.
Working with Progent enables your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network support, small companies sometimes rely heavily on freelance consultants. Although individual service engineers carry lower expenses than larger support firms and can afford to charge apparently lower fees, they are often spread too thin to respond rapidly to critical problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in training, the lack of replacement personnel may force your business to wait for assistance in case of an emergency. The more your company grows, network unavailability or problems with critical applications get more costly. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lower output. In addition, when independent consultants confront new technologies, the lack of a big engineering group to fall back on for advice forces them to train on the job while your business winds up footing the costs for their continuing training.
- Have Access to Expertise in Advanced IT Solutions
Many smaller service firms or freelance consultants focused on small business IT consulting are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated network environments with mixed operating systems, many locations, Voice over IP implementations, mobile workers, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large group of experts can benefit your small business because big-company environments are characteristically complicated, support issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection requires industry-tested processes.
- Create a Firm Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised repairs often get thrown on top of a tenuous foundation. As a business evolves, reliability and expandability problems can hinder the success of the business. Such environments need thorough assessment, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that will act as the reliable foundation to meet current business needs and support future expansion.
- Work with Solution Providers, Not Product Resellers
Small businesses need direction and education to work through an increasingly complicated array of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services only. This permits Progent to align technical services with the genuine needs of clients. Combining network support and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a customer.
How to Contact Progent
If your West Covina, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).