Professional Remote Troubleshooting for West Covina, California Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by major IT service firms. Some small companies permit themselves to grow excessively reliant on freelance consultants or small consulting organizations who don't have the size or broad skill sets to react quickly or effectively to technical emergencies. Other small businesses resort to mass-market support providers that employ technicians taught to offer by-the-numbers solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of environments and absence of standardization that characterizes small business IT networks.

Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent among the top Microsoft-certified IT service firms in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to plan and execute a sensible cloud strategy.

Key Products and Technologies Supported by Progent's Consultants for Businesses in West Covina, California
Progent's nationwide team of certified consultants offers support for virtually all facets of network technology deployed by companies of all sizes. Areas supported by Progent in and around West Covina include:

Support Delivery Alternatives for West Covina, California Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid support, comprehensive activity records, dependable follow-up, and strict cost monitoring across an array of IT support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: onsite service professionals when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to a professional Helpdesk with effective telephone support, online repair capability, and enough technical depth for full problem escalation. Since small and midsize companies typically are constrained by limited information technology funds and can provide little management attention for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business computer systems stay productive. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, high availability it system engineering, server virtualization solutions, plus integration, customization and training for small business applications including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including office relocations and major software upgrades, longer term initiatives such as business information application programming and customization, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, protection, and performance than is possible using the type of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for clients to transfer to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a unique set of advantages to companies wishing to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for solving actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. An additional benefit of granular invoicing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your West Covina, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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