Immediate, Affordable Remote Network Assistance for West Jordan, Utah Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients who have small-company IT budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a worldwide group of on-line troubleshooting professionals, on-site support availability for the majority of most zip codes in the United States, and a company ethos focused on solving technical issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing support to add to the subject matter expertise of your internal network support staff. This can save money and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Key IT Areas Serviced by Progent for West Jordan, Utah Business Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco certified CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to West Jordan, UT small businesses for a broad array of computer technologies including:

Support Delivery Options Available for West Jordan, Utah Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering IT support is built on the Help Desk structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight cost control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote network support services.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize companies who need fast and reliable access to a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since smaller companies typically are constrained by tight information technology budgets and can provide little management attention for dealing with network support, Progent's Help Desk Services can be the most efficient way to make sure that business information systems stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system design, virtualization solutions, plus configuration, programming and training for small business applications including financials, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office moves and massive software migrations, extended initiatives such as business reporting software development and support, database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top level of dependability and expandability but that is also easy for clients to migrate to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the mixed- OS and non- standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support services to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for West Jordan, Utah Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting allow small companies to avoid the pitfalls associated with over dependence on small support firms or independent engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses often rely excessively on individual consultants. Although individual support providers have lower expenses than larger support firms and can afford to bill apparently lower fees, they are sometimes too overworked to react rapidly to urgent network problems. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement personnel may force your company to wait for help in case of an emergency. The more your small business grows, network downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast due to lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a big consulting team to depend on for assistance requires them to learn on the job while your company winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    Many small support organizations or independent consultants specializing in small business IT support may excel at providing connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT environments that have mixed operating systems, numerous sites, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can be valuable to your business because enterprise networks are characteristically complicated, support problems demand thorough knowledge in many technical disciplines, and reaching an acceptable level of stability, reliability, and security requires enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with a network implemented on a shoestring budget. Without a strong architecture, a sequence of improvised repairs commonly get piled on top of a marginal structure. As a company evolves, stability and scalability issues can obstruct the productivity of the business. These environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable foundation to handle current business needs and support future growth.

  • Work with Solution Finders, Not Resellers
    Small companies require guidance and insight to work through an increasingly complex array of IT options available for enabling growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting services with the real interests of clients. Mixing IT support and product selling can result in a situation where the recommended solution is built around a preselected technology instead of being based on the true requirements of a customer.

How to Contact Progent
If your West Jordan, Utah business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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