Quick, Affordable Remote Network Assistance for West Jordan, Utah Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class IT support services to customers with small-business budgets. Progent has developed a powerful support solution that features a low-overhead, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a large pool of engineers accredited in a wide array of technical practice areas, a Help Desk service model that promotes efficiency and ensures follow-up, a global group of remote service experts, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Companies in West Jordan, Utah
Progent's nationwide group of world-class support professionals provides assistance for all aspects of information systems deployed by companies of any size. Areas served by Progent in and around West Jordan include:

Service Delivery Alternatives Available for West Jordan, Utah Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for a range of network support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who need fast and dependable access to a professional Helpdesk with effective telephone assistance, online repair capability, and sufficient technical depth for full escalation. Because small and midsize companies typically are constrained by limited IT budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business computer networks are always productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, high availability it system design, virtualization strategies, plus integration, customization and support for small business programs including financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software migrations, longer term initiatives like business analytics application programming and support, database application development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and MS SQL in order to provide small businesses with greater levels of dependability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, system support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- OS and non- standardized networks common with small businesses, and keeps ownership of the software licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for West Jordan, Utah Small Businesses
Progent's size, scope of technical skill, and experience with enterprise network support allow small companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network services, smaller companies often depend excessively on freelance consultants. Although freelance support providers carry lower overhead than larger IT service organizations and can typically bill nominally lower fees, they are sometimes unable to respond rapidly to urgent problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the lack of backup staff may force your company to wait for help in case of an emergency. The more your company grows, system downtime or problems with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can evaporate fast because of lower output. Also, when independent engineers encounter new technologies, the unavailability of a large engineering team to rely on for help forces them to train with the meter running while your business ends up footing the costs for their continuing education.

  • Gain Access to Experts in Sophisticated Network Issues
    Many smaller support organizations or freelance engineers focused on small company IT consulting are capable of providing routine solutions but don't have the seasoning to work cost-effectively with complex network environments that have mixed platforms, numerous sites, VoIP systems, remote workers, interconnected financial and operational software, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because enterprise networks are characteristically complex, integration problems demand thorough understanding of in numerous technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Without a proper architecture, a series of improvised fixes often get thrown onto of a weak foundation. As a company evolves, reliability and expandability problems can hinder the productivity of the business. Such environments require proper evaluation, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that can provide the solid foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an increasingly complex array of technology options available for accelerating business growth and improving efficiency. They do not need a network engineer or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services only. This permits Progent to align consulting support services with the genuine interests of clients. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a small business.

Contact Progent
If your West Jordan, Utah company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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