Immediate, Low-cost Remote Computer Help for West Jordan, Utah Small Companies
For more than twenty years, Progent has focused on delivering world-class computer support services to clients who have small-business IT budgets. Progent has built a powerful service system that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a substantial pool of engineers certified in a broad array of technical disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-through, a worldwide group of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a company ethos focused on solving technical problems in the shortest time and at the least cost to customers.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT support staff. This can cut costs and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Office Networks in West Jordan, Utah
Progent's nationwide team of certified consultants offers assistance for virtually all aspects of network technology used by companies of all sizes. Areas supported by Progent in and around West Jordan include:
Support Delivery Alternatives for West Jordan, Utah Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict expense monitoring across an array of IT service delivery options that include online repairs, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and fix network issues without the expense or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup process for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network design, server virtualization solutions, plus integration, programming and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site relocations and massive system upgrades, extended projects like business analytics application development and customization, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the class of in-house data center that is realistically affordable for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs remain current, security and performance is continually tracked, and systems are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to migrate to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with small companies, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for West Jordan, Utah Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise IT support enable small companies to sidestep the pitfalls associated with over dependence on small service organizations or independent engineers.
Teaming with Progent's Experts allows your small business to:
- Prevent Over Dependence on Individual Consultants
For network services, smaller businesses often rely excessively on freelance engineers. Though freelance service providers have lower expenses than more substantial support organizations and can typically charge nominally lower rates, they are frequently too busy to respond quickly to urgent network problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the absence of replacement staff may require your company to go without help in case of a crisis. As your small business expands, system downtime or problems with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lost output. Also, when freelance engineers confront new technologies, the lack of a large consulting team to count on for advice forces them to learn on the job while your organization winds up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Solutions
Many smaller service organizations or freelance engineers specializing in small company IT consulting may excel at providing connect-the-dots solutions but lack the experience to deal cost-effectively with complicated IT configurations that have a variety of operating systems, multiple offices, VoIP systems, remote workforces, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your small business because enterprise networks are characteristically complex, support issues require thorough knowledge in many technical disciplines, and achieving a high level of robustness, reliability, and protection calls for enterprise-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of improvised repairs often get tossed onto of a marginal structure. As a business grows, reliability and scalability issues can undermine the productivity of the business. These environments require thorough evaluation, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that can provide the reliable basis to meet current business requirements and ease future expansion.
- Partner with Solution Providers, Not Product Vendors
Smaller companies require guidance and insight to navigate through an increasingly complex array of technology alternatives offered for enabling growth and improving productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical support services with the real interests of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the true needs of a small business.
If your West Jordan, Utah business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).