West Jordan, UT Remote Support from World-class Computer Network Service Consultants
Progent's network troubleshooting services can provide your West Jordan, UT company low cost and consistent support from world-class IT experts. By providing IT support help when you require it, providing specialized knowledge for critical applications, offering unique support such as automated network monitoring, and charging only for support you receive, Progent offers your West Jordan, Utah company an economical option for optimizing the business value of small business information systems. If you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to create and support a robust and safe information network and to have quick availability of the seasoned consulting typically available only to enterprises who can set up a large in-house IT group.
For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house network service staff. This can reduce expenses and help meet schedules for big projects like application development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Primary Technologies Supported by Progent for Business Networks in West Jordan, Utah
Progent's team of world-class support professionals provides assistance for all aspects of information systems deployed by businesses of any size. Areas supported by Progent in and around West Jordan include:
Support Delivery Options Available for West Jordan, Utah Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and strict expense control across a range of IT support delivery options that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network support expertise.
- On-site Service
Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person support visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with effective telephone assistance, remote troubleshooting tools, and enough technical depth for full problem escalation. Since smaller businesses usually are constrained by tight information technology budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that business information networks stay up and running. Learn more about Progent's Contact Center services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and support for business applications including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and major software migrations, longer term projects such as business reporting application programming and support, relational database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible using the type of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory mandates for network data protection and reporting.
The scope and size of Progent's consulting team offer a unique set of advantages to organizations trying to increase the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, in the trenches of network service, executing a broad range of IT projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for solving real-world IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute pricing is that clients will not be tempted to permit incipient problems to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by every consultant to each client. The practice of detailing and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your West Jordan, Utah company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).