Quick, Affordable Online Network Troubleshooting for West Jordan, Utah Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-quality computer support services to customers who have small-company IT budgets. Progent has developed a unique service system that includes a cost-effective, seamless virtual office network, custom online repair tools, a large team of consultants accredited in a wide range of IT disciplines, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a worldwide group of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network problems in the least time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to help your company to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in West Jordan, Utah
Progent's team of certified engineers offers assistance for virtually all aspects of network systems deployed by companies of all sizes. Technologies served by Progent in and around West Jordan include:
Service Delivery Alternatives for West Jordan, Utah Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, thorough activity documentation, consistent follow-up, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix network issues without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to deliver small companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for small business software such as accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, longer term projects such as management analytics application development and customization, relational database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus removal.
- Application Hosting
Progent can host critical business applications like Exchange and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for clients to migrate to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for West Jordan, Utah Businesses
Progent's size, breadth of technical skill, and experience with corporate IT consulting enable small and midsize companies to avoid the problems associated with over dependence on thinly staffed service firms or independent consultants.
Working with Progent enables your company to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, smaller companies often depend heavily on freelance engineers. Although individual service providers have lower overhead than larger IT service firms and can typically charge apparently lower rates, they are sometimes too busy to respond rapidly to critical network problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the lack of replacement staff may force your company to wait for assistance during a crisis. The more your small business expands, network downtime or problems with critical applications become more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent consultants confront new technologies, the unavailability of a big engineering team to rely on for help requires them to train in place while your organization winds up with the costs for their ongoing training.
- Gain Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service organizations or freelance consultants focused on small company IT consulting are capable of delivering connect-the-dots fixes but lack the experience to deal cost-effectively with complicated network infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, remote workers, integrated accounting and operational applications, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large group of specialists can be valuable to your business because enterprise networks are characteristically complex, support issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires enterprise-proven leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Without a carefully designed basis, a sequence of band-aid fixes commonly get tossed on top of a marginal structure. As a business grows, stability and expandability problems can obstruct the productivity of the business. These environments require proper evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that will provide the solid basis to meet critical business needs and support downstream expansion.
- Team with Solution Providers, Not Product Resellers
Small companies require direction and education to navigate through an ever more complicated array of technology alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This allows Progent to match technical services with the genuine needs of clients. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.
If your West Jordan, Utah company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).