Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most successful products for maintaining location-independent connectivity to email, calendars, web applications, and other critical business data. Progent can provide West Palm Beach, Florida businesses the expertise of BlackBerry-premier experts who can help businesses to maintain existing BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, effective deployment and maintenance of BlackBerry solutions has become more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses often turn to external consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven online support model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's consultants can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email systems operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
954-736-4937 Fort Lauderdale Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
786-646-0567 Miami Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server
RIM's advanced solution for administering large collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software allows Exchange Server, Domino, or Novell GroupWise users to transmit and receive messages that are encrypted in wireless transit to provide maximum security. BlackBerry BES Server also simplifies a wide variety of key management tasks ranging from smartphone deployment and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-premier engineers can show you how to use BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry device software remotely
  • Manage user configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry Enterprise Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant architecture based on VMware
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Monitor and report on the integrity of your system

Expert RIM BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's authorized BlackBerry engineers are accessible remotely to deliver expert assistance to businesses in the West Palm Beach area or throughout the state of Florida. Progent's seasoned online technical support team has helped businesses solve network problems and reduce support costs in every state in the United States and built a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a wide selection of issues associated with BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can in addition assist you to troubleshoot a broad range of problems associated with synchronization, device recognition, email consistency, web browsing, mobile connections, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote support for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support costs low and, by handling issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to define and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network requirements analysis, solution architecture, installation strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management model and equipment match your requirements, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about options for software versions, processors and mass storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.