Fast Online Technical Support for West Palm Beach Florida Networks
For businesses in West Palm Beach Florida, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent value because they possess the practical background and have access to the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions use up fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the services that you receive. Unlike many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to turn into big bills. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's network without violating network security.
Progent's advanced service reporting system keeps extensive histories describing the support that Progent's clients have received. Progent's team engineers have the benefit of the details of support provided to each Progent client by every Progent consultant. This archive of trouble tickets and solutions is organized as a quickly accessible internal knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Online services available from Progent to companies in West Palm Beach Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help your company to install, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies an individual's network technology skills at the master level. Cisco CCIEs can deal with even the most stubborn challenges encountered in network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to fix problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network via sophisticated on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer help for the complete line of Cisco's top-selling family of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a range of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up rapidly after a damaging breach. Security solutions offered by Progent cover thorough data security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers advanced online consulting to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a broad range of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your West Palm Beach Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or revamping your current one, selecting or modifying Help Desk software to address the unique demands of your business, or adding temporary phone support personnel to supplement your existing Help Desk Call Center resources to handle demanding events such as software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology professionals offers your clients in West Palm Beach Florida quick assistance from a reliable support group with years of experience offering telephone-based support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a major contributor to company performance, and Progent's intent is to resolve instead of just document network issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in West Palm Beach Florida online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network maintenance is proactive and automated. By exposing looming issues before they cause full-scale emergencies, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in West Palm Beach Florida, Progent's phone-based network support specialists can provide expert and economical system help whenever your company requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your West Palm Beach organization has a regular freelance consultant or employs a full time organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to handle unexpected network emergencies or particularly complicated integration problems.
Advantages of Progent's IT Support for Organizations in West Palm Beach Florida
Progent's remote network troubleshooting services allow your West Palm Beach organization to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by being more available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most organizations in West Palm Beach Florida, nearby network service resources, whether represented by independent consultants or an in-house IT staff, can resolve typical technical problems. However, serious problems sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call service professionals offer a convenient, fast, and budget-friendly way to supplement your local resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. While freelance consultants have smaller internal costs than big consulting firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system remains available.
- Create a Solid Basis for Seamless Expansion
Businesses typically start with an information system created on a shoestring budget. Without a scalable framework, band-aid fixes often get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the stable foundation to meet vital business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of technology options available for promoting business success and improving efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.