Immediate Remote Troubleshooting for West Palm Beach Information Networks
Immediate Online Support for West Palm Beach NetworksFor companies located in West Palm Beach or anywhere in Florida, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. This lowers direct expenses because solutions use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested processes which ensure the maximum degree of efficiency for remote help and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to access your computer system without violating network security.

Progent's proven service reporting application includes thorough documentation describing the service that Progent's customers have been provided. Progent's staff engineers have access to the details of support rendered to each Progent customer by every consultant. This history of trouble tickets and responses is stored as a conveniently exploitable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to come up with the best resolutions in the least time.

Online services provided by Progent to customers in West Palm Beach and anywhere in the state of Florida include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts offers your workers in West Palm Beach or anywhere in the state of Florida quick contact with an effective technical support resource with extensive experience delivering phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a solid enabler of business performance, and Progent's aim is to solve and not just report technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in West Palm Beach, or anywhere in the state of Florida, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your computer support is proactive rather than reactive. By anticipating emerging issues before they expand into downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your West Palm Beach Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in West Palm Beach or anywhere in the state of Florida, Progent's online computer support specialists can deliver professional and affordable IT help whenever your business needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your West Palm Beach company deals with a regular independent consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to solve unexpected network crises or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in West Palm Beach
Progent's online IT consulting services enable your West Palm Beach company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in West Palm Beach or anywhere in Florida, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can handle the majority of network problems. However, serious problems can strike when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and budget-friendly solution to augment your local resources and to convey valuable information to increase your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. While freelance service people have less internal costs than big service firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance during an emergency. As your network grows, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such badly designed systems require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system architecture that can deliver the solid foundation to handle critical business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT support, executing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.