Immediate Online Technical Support for West Palm Beach Florida Computer Networks
For businesses located in West Palm Beach Florida, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve most network problems quickly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions manage to end up as large invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to connect to your computer system without compromising corporate security.
Progent's powerful service database application includes detailed histories describing the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services provided to each Progent client by every Progent consultant. This archive of problems and repairs is organized as a readily retrievable proprietary database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft open up additional massive technical support databases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions quickly.
Online support provided by Progent to companies in West Palm Beach Florida include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help your company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, installation, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value because their depth of experience permits them to fix problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via advanced on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking appliances. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate quickly after a damaging breach. Security support services available from Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad spectrum of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your West Palm Beach Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk Call Center application software to meet the particular needs of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center team to handle unusually busy situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network experts provides your workers in West Palm Beach Florida rapid communication with a large technical support resource with years of experience providing phone help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's policy is to resolve rather than just report IT problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in West Palm Beach Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating emerging issues before they result in network outages, proactive monitoring can head off inconvenient and expensive network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in West Palm Beach Florida, Progent's online network support engineers are ready to deliver expert and economical system help whenever your business requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.
Even if your West Palm Beach organization has a local freelance support technician or maintains an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or particularly complex integration projects.
Benefits of Progent's Network Help for Companies in West Palm Beach Florida
Progent's remote network troubleshooting services enable your West Palm Beach organization to realize the benefits of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being more available, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
With most businesses in West Palm Beach Florida, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call service specialists offer an easy, fast, and budget-friendly way to supplement your local help and to transfer useful knowledge to increase your capability to handle downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller businesses commonly depend on independent freelance consultants. While freelance service people carry less internal costs than larger support organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always available.
- Create a Scalable Basis for Smooth Expansion
Organizations often begin with an IT system implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed systems need careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to offer the solid foundation to meet vital business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.