For small businesses in West Palm Beach or anywhere in the state of Florida, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage because they have the real-world background and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where quick repairs manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly translates into your business spending less cash.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes which promote the highest degree of efficiency for remote engineering help and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your company's system without compromising network security.
Progent's powerful service database application includes comprehensive histories of all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance delivered to every customer by every Progent consultant. This history of trouble tickets and responses is stored as a conveniently retrievable internal database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's online service specialists are able to determine the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in West Palm Beach or anywhere in Florida or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote technical service engineers possess advanced credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to handle practically any emergency likely to take place in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To help businesses with mixed-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to small businesses in West Palm Beach and throughout the state of Florida include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues associated with network planning, deployment, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad experience permits them to fix the most intractable problems rapidly. In many instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can receive urgent help for complex network infrastructure issues that are lowering business productivity but are beyond the scope of your ordinary network service personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest remote support technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM and CISSP security consultants can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly after a serious breach. Security solutions offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your West Palm Beach Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the budget to build and maintain an internal Help Desk but who need fast communication with an effective Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center application software to meet the special demands of your corporation, or adding occasional online staff to supplement your internal Call Center resources to deal with demanding events like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network experts gives your customers in West Palm Beach or anywhere in the state of Florida instant communication with a reliable network service group with extensive background delivering telephone-based consulting and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's intent is to resolve instead of simply record technical problems.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides remote professional consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. To find out more information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative facets of Apple Mac systems by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide help in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in West Palm Beach, or anywhere in the state of Florida, remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting possible issues before they result in network outages, system monitoring can minimize disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support a combination of OS platforms.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida