For small and midsize businesses located in West Palm Beach Florida, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they have the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where quick solutions manage to turn into big invoices. Progent's skill at handling technical issues efficiently results in your business spending less cash.
Progent's Online Support Tools
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote technical support and repair for small and midsize company computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's network without violating system security.
Progent's highly evolved technical support reporting system includes detailed histories for all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to every client by any consultant. This database of anomalies and solutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's remote service specialists can determine the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in West Palm Beach Florida or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's online support experts have certified skills in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to handle almost any emergency that may crop up in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To support companies with multi-OS environments, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services available from Progent to small businesses in West Palm Beach include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a wide range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's networking knowledge at the expert level. CCIEs know how to handle the most complex problems encountered in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value since their depth of experience enables them to resolve the most intractable problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so you can get timely support for serious network issues that are lowering worker efficiency but are outside the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can tie into your environment using the latest remote support technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recuperate quickly following a damaging penetration. Security support services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your West Palm Beach Florida Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the money or time to create an in-house Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk software products to handle the unique demands of your corporation, or providing occasional online staff to reinforce your in-house Help Desk Call Center resources to deal with high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network consultants gives your customers in West Palm Beach Florida instant contact with a reliable network service resource with years of background delivering phone help and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a major contributor to company efficiency, and Progent's aim is to fix rather than just report IT issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and MS Excel. For more information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative components of Apple Mac computing by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in West Palm Beach Florida online computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a variety of platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services