Fast and Affordable Online Support for West Palm Beach Florida Networks
Fast Remote Support for West Palm Beach SystemsFor companies located in West Palm Beach Florida, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes that promote the maximum level of efficiency for remote help and repair for computer systems of any size. Progent's online support team can interface to your company's system without breaching network security.

Progent's sophisticated technical support database application maintains detailed documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance provided to every Progent client by any Progent consultant. This archive of trouble tickets and solutions is structured as an easily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions promptly.

Online support provided by Progent to businesses in West Palm Beach Florida include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT staff and your assigned Progent consultant so that potential issues can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast recovery of vital files, applications, images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your corporate network support resources. User access to the Service Desk, delivery of support, issue escalation, trouble ticket creation and updates, performance metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your in-house network support organization, by Progent's team, or both. You have complete flexibility to extend or reduce your share of IT support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. To find out more about ProSight Shared Support, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk application software to handle the unique demands of your business, or providing occasional online personnel to work with your existing Call Center group to deal with unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network experts provides your clients in West Palm Beach Florida instant contact with an effective network service group with substantial experience providing telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business productivity, and Progent's aim is to fix instead of simply annotate network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting expertise and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in West Palm Beach Florida remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to suit your business so your computer maintenance is proactive rather than reactive. By spotting potential issues before they result in network outages, system monitoring can avoid disruptive and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of operating systems.
How Your West Palm Beach Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in West Palm Beach Florida, Progent's online computer support specialists can deliver expert and economical system help the instant your company needs it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your West Palm Beach office relies on a regular independent support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to deal with unexpected network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Companies in West Palm Beach Florida
Progent's online support services allow your West Palm Beach business to have the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic worth by being more available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in West Palm Beach Florida, nearby computer service providers, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals offer a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on valuable information to improve your capability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller companies often depend on individual freelance service providers. Although independent service people carry smaller overhead than larger service companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your company to go without help during an emergency. As your company expands, system downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Growth
    Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not only world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to every client. The practice of detailing and organizing support activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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