Quick, Affordable Online Computer Assistance for West Valley City, Utah Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support services to customers who have small-business budgets. Progent has developed a powerful support system that features a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial pool of consultants certified in a wide array of technical practice areas, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-through, a global team of remote support experts, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Core Practice Areas Serviced by Progent's Consultants for Companies in West Valley City, Utah
Progent's nationwide team of world-class consultants offers support for virtually all facets of information technology used by businesses of any size. Technologies supported by Progent in and around West Valley City include:

Service Delivery Options for West Valley City, Utah Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough service records, dependable follow-up, and strict cost control across an array of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small businesses the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, refer to Online Help Desk Services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network design, virtual server strategies, plus configuration, programming and support for business applications such as accounting, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like business analytics application programming and customization, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of availability, security, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for clients to migrate to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data security and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of benefits to clients trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for solving actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big invoices for fast repairs. Another benefit of granular pricing is that customers won't be tempted to allow less critical issues to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your West Valley City, Utah business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that reduces your exposure to a ransomware attack and meets your business needs.

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Progent offers consulting for security analysis packages such as LANguard from GFI for running a set of automatic system auditing scans to uncover potential security problems. Progent has broad experience with security analysis tools and can help you to make sense of testing reports and respond appropriately. Progent can show you how to design protection into your business operations, configure scanning software, define and implement a secure network environment, and recommend procedures to maximize the safety of your IT system. Progent's security consultants are able to assist you to configure a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's accredited security experts can validate the security of web-based software and can run extensive information security tests of enterprise-wide security to determine your organization's compliance with recognized industry security standards such as FISMA, PCI, and ISO 17799.

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Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth experience assisting small businesses to minimize system downtime by providing affordable remote consulting services for disaster recovery/business continuity planning, high-availability IT design, backup/restore solutions, and non-disruptive system maintenance. Progentís business continuity experts can help you to develop and validate an efficient business continuity plan that matches your business needs and IT budget. Progentís disaster recovery engineers can assist you to design, implement, and manage resilient technologies such as redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual online backup, and multi-location data centers.

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Progent's service specialists in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows systems into cohesive networks with full sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Microsoft products. Progent's background in Microsoft and Macintosh consulting makes it possible to offer expert support to businesses that depend on these technologies to keep their competitive advantage. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows environment.

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Progent offers a broad range of affordable consulting and support services to help your company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can provide on-premises or remote help for individual computers or notebooks or help you to plan and implement a large-scale rollout of new or updated operating system software and business applications. Progent can also provide consultants and technicians to help your company to plan for and implement a site relocation or consolidation organized to produce the least possible disruption of your business.

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Progent can provide affordable online consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers expert support for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also offers tailored webinar classes for Office Access application programming and DBA services.

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Internet Data Center Consultant Services

Progentís colocation center support services are intended for companies with equipment housed at IDCs or data center colo hosting sites and requiring timely in-person service at the colocation site plus remote support from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of IDC and data center and co-location consulting services such as system topology analysis, Windows and Linux server installation and maintenance, tech support for server and communications networking, development and installation of non-stop systems, architecting and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating high-availability server cluster systems.

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Software Support for Active Directory

For large organizations, Progent can supplement internal IT groups by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can act as a seamless local supplement of corporate network management. Progentís enterprise support services include company-wide security, online branch office support, network design, Sarbanes Oxley conformance, project planning, and world-class service for multi-site network environments powered by Enterprise Windows 2000. Progent can provide field consultants and specialists to help with a site move or office move, or a system designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.

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Microsoft Firewall Network Consulting
ISA Server Network Engineer

Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with many sites, remote workers, and mission-critical web applications. Progent's ISA Firewall consultants are available to assist your company in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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Microsoft Certified Partner System Center MOM Consulting
Monitoring and Reporting Support and Integration

Small to mid-sized businesses can now get all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT consulting professionals. With Progent's affordably priced network support programs, mid-size businesses can choose a simple co-sourcing package built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer small business networks world-class availability, security and productivity.

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Technical Support Services for Microsoft Exchange Upgrade

Progent's certified professionals provide computer help and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's migration, integration, management, and support expertise for Exchange 2003 Server include system design, deployment, documentation, local and remote technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.

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Technology Consulting Services for Mac Security Audits
Mac and Cisco Security IT Consultants

Progent's CISM-certified security staff can show you how to protect your Apple Mac environment through professional support offerings including running security audits, clean up after virus and denial of service penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the specific objectives of your business network.

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Engineer for Sun Solaris Online

Progent offers nationwide urgent technical support and consulting services for companies that operate Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft products. Online network consulting offers optimum return for your information technology budget by extending client productivity and shortening the hours charged for computer repair services. Advanced online support technology and experienced service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a combination of telephone support and online access. Progent can make available Cisco CCIE network engineers and CISA and CISM certified security professionals to assist with the most difficult system issues.

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Office 365 Yammer Integration Support Services
Office 365 Security Computer Engineer

Office 365 is Microsoft's expanding suite of client productivity apps and cloud services available on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in a variety of product bundles targeted at markets from individuals and home offices to global enterprises. Progent can provide quick and affordable online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android platforms. Progent can help your business to evaluate the many subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and manage hybrid networks that transparently combine on-premises and cloud products and services.

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Extended Help Desk Support and Help Consulting
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Offsite Managed Data Backup/Recovery Services Support and Integration
On-site Support for Cloud Backup Security

ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information.

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Support and Setup for SCCM MAM
Configuration for SCCM Troubleshooting

Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, inventories network resources, protects against corporate data leakage, performs health monitoring, allows safe end-user self service, and offers a single point of control for managing mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help businesses of any size with any aspect of designing, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid networks.

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Wi-Fi Specialists

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Cisco VoIP Phones and Unified Communications Technology Consulting Services
Cisco VoIP Network Engineer

Progent's Cisco-certified IP phone and video IP phone experts can help your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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Network Engineer for Dynamics GP/Great Plains
Microsoft Financial Software Remote Support Services

Dynamics GP/Great Plains can help you grow and control your company more efficiently by offering deep availability of decision-driving information and a rapid ROI. Dynamics GP/Great Plains offers major productivity benefits including its ability to expand the presence of your company, handle your financials, computerize financial operations, unify procedures throughout your company, refine inventory control, enhance order accuracy, grow revenue and minimize lead-time, and increase free cash flow. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to make sure you reap the full advantages of your Microsoft Dynamics GP business management system.

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Engineers for Microsoft Azure enterprise hybrid cloud solutions
Microsoft Azure IPsec configuration Developer Firms

Progent can help businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce equipment investments. Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and limitations of various cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common errors small companies make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to manage Apple iOS devices and Google Android handhelds.

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Network Management Small Business IT Consulting
Network Management System Engineers

Progent's Cisco-Certified network management consultants can show you how to run Cisco's management utilities alongside a variety of powerful third-party applications to create a comprehensive network management solution in order to keep your environment operating reliably, conserve limited resources, protect your data, revive quickly from device failure or malicious assaults, and allow you to expand or repurpose valuable resources intelligently and economically as your company grows.

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WSUS Consult
Microsoft Software Update Services Consultant

Microsoft Windows Server Update Services enables network managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can completely and effortlessly manage the installation of patches that are published through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft Software Update Services such as designing the Microsoft SUS deployment, configuring client's workstations, defining the Group Policy settings, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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Online Support Services for Windows Server 2012 Data Deduplication
IT Services for Windows Server 2012 Configuration Manager

Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, create an enterprise-wide security plan, automate IT administration, help with application development, and build and validate a disaster recovery/business continuity plan.

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Desktop Help Desk Outsourcing Services On-site Technical Support
Call Center Services On-site Technical Support

Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

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Microsoft Dynamics AX Network Consulting Services
Microsoft Dynamics AX Migration Consultant

Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your specific business needs. Progentís Microsoft support experts provide experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for safe, corporate-wide information sharing plus integration with Customer Relationship Management applications.

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Cisco Security IT Services
Cisco PIX Firewall Migration Technical Support Services

Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these legacy devices. Progent still provides technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you assess whether to adopt more current firewall technology from Cisco. Progent's Cisco-certified experts can help your company design and implement an efficient upgrade to Cisco ASA 5500-X Series firewalls following leading practices.

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Online Office Word Training Solution Provider
Online Office 365 Excel Training Setup Service

Progent's webinars provide small companies the affordability, convenience, and flexibility of web-based seminars plus the proven training methods of experienced teachers who utilize advanced collaboration software to reproduce real-time, participatory classes. Progent offers remote education for popular desktop applications including elements of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Outlook: MS Dynamics business accounting and management reporting products such as MS Dynamics GP; plus other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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Live Online Windows 8.1 Trainer

Progent offers live online training for an array of desktop applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction offers the benefits of traditional physical classroom seminars, including instant communication between students and trainers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of multiple workers. Available to single students or groups of any size, Progent's live online training allows the instructor to conduct the class from an online facility and the clients can be spread throughout an office or across the the U.S. Live online instruction supports powerful learning aids like virtual white boards, real-time questions, and collaborative desktops. Classes can be short and personalized to specific subjects or extended in duration and broader in scope.

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Network Engineer for ASA 5500-X Firewall with Firepower
Cisco Firesight Integration

The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your legacy PIX or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft Exchange Server Recovery in West Valley City, Salt Lake County Firewall Security Consulting
Microsoft Hyper-V Virtual Machines Consultant Specialists
Microsoft ISA Server Remote Consulting Specialist for ISA 2004 Firewall
Microsoft Lync Server Consulting Services
Microsoft Lync Server 2010 Consultant

Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and public switched telephone network telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management through integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support to assist your company to manage and repair your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the new release of the product. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.

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Dynamics GP Integration Manager Consulting
Dynamics GP Integration Manager Engineer

Progent's expert application designers and programmers can assist your business to build enhancements to Microsoft Dynamics GP/Great Plains that address the special needs of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a variety of development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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Consultancy for Dynamics GP 2015 Azure Integration

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud integration, supports the most popular handheld devices, permits one-time login with Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the return on your investment in this mission-critical platform.

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Microsoft Active Directory Specialist
Microsoft AD Specialist

Windows Active Directory requires extensive practical experience to configure efficiently across an enterprise. Progentís Microsoft Certified engineers are experienced in designing, integrating, and supporting complex Microsoft Enterprise Active Directory projects. Progentís areas of proven competence with Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in production Active Directory systems, and repair of failed configurations of AD and AD-integrated applications.

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Integration Support for Small Company
Small Business Technical Support Services

If you have a company information system with 10 to 50 network clients, Progent's IT outsourcing services save your business from dependence on single independent service provider while giving you affordable and dependable access to high-quality network expertise. By delivering IT consulting service when you need it, providing advanced expertise for critical applications, delivering value-added services such as 24x7 network monitoring, and billing only for services you receive, Progent gives you an economical way for optimizing the profitability of your small business information system. Progent is the intelligent way for small organizations to build and support a robust and safe information system and to benefit from quick access to the skilled consulting ordinarily restricted to businesses who can afford a large internal IT organization.

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Dynamics GP/Great Plains Setup and Support

Dynamics GP/Great Plains 2010 financial software is a comprehensive business management solution that unifies information and processes across your business, interfaces seamlessly with other applications, and brings together workers, customers and suppliers regardless of time or place. Designed for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to install and manage a robust, secure server and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of Dynamics GP/Great Plains 2010.

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Microsoft Exchange Migration Design
Network Specialist for Spam filter

Progent's Microsoft-certified professionals have over a decade of experience delivering email support for customers ranging from small offices to large enterprises. Progent offers affordable support for all versions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email environments, and facilitate remote and wireless email connectivity. Progentís Exchange consulting services can help you in designing and executing a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can show you how to configure Outlook Web App (OWA) for popular browsers. For e-mail virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.

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XenApp Virtual Windows Applications Online Support
XenApp Virtual Applications Services

Progent's Citrix consultants can assist you to plan, deploy, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that features high availability, enhanced security, and fast disaster recovery.

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ISA Server 2006 Integration Services
ISA 2006 On-site Technical Support

Secure Application Publishing with ISA Server 2006 allows more control over intranet resources while enabling increased efficiency by making these applications accessible to authorized remote users. ISA Server 2006 helps guard corporate applications, services, and data across all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you design, install, configure, and support ISA Server 2006 on your network so your company benefits from a highly functional and economical balance of protection, productivity, and performance.

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Help and Support for Windows Server 2012 R2 Private Cloud
Technical Support Services for Windows Server 2012 R2 Configuration Manager

Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support staff, develop a corporate-wide security strategy, automate IT administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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SharePoint 2016 and SQL Server Online Help
SharePoint 2016 Power BI Remote Consulting

Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises consulting expertise, application development, and technical support support for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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ISA 2004 Firewall Remote Support
ISA 2004 Firewall Technology Consulting

Progent's Microsoft-certified Forefront TMG and ISA Server 2006 consultants can assist you to design, install, and manage a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that delivers the firewall protection, speed and ease-of-use that your company needs.

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Security Patch Management Support and Help

Progent's Microsoft-certified Intune consultants can assist your organization to assess the strategic case for utilizing Microsoft Intune for administering your web-facing mobile devices including notebooks, phones, and tablets based on Windows, iOS, and Android. Progent can assist your company to configure policies, plan and deploy test systems to evaluate the benefits of Intune for your network, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune solution.

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Progent delivered a wireless networking solution that enabled a school to improve efficiency and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it offered protection against outside interference.

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Microsoft ISA 2004 Server Specialist
Microsoft ISA 2004 Standard Edition Server Outsourcing

Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating corporate security solutions for information systems with many sites, mobile workers, and mission-critical web-based applications. A Progent ISA Server engineer can help your small company design and deploy a configuration of ISA Server 2004 that meets your IT security requirements without limiting your network.

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Microsoft Exchange Online Support Services
Professional for Exchange 2000 Server

Years of background with Microsoft's email technology makes Progent among the most qualified computer support firms in California for integrating messaging systems based on Exchange 2000 Server. Progent is expert in helping small companies derive the full benefits of Microsoft Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 Email system, and outsourcing your Exchange Server administration.

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WatchGuard Fireware Firewall Support
WatchGuard Firebox Network Security Testing

Progent provides support services for WatchGuard Firewall/VPN security appliances such as the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard VPN security product that aligns with your security strategy and meets your IT budget. Progent can also help you to combine WatchGuard Firewall/VPN and SSL VPN devices with security products from other suppliers and provide a convenient source for network support, education, and security consulting.

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Small Office Consultancy Firm

For small organizations considering Progent's IT outsourcing, design expertise, or technical support services, call 800-993-9400 or send email to information@progent.com.

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Microsoft AD Services
Microsoft Active Directory Consulting

Windows Active Directory requires extensive hands-on experience to configure optimally across an enterprise. Progentís Microsoft Certified consultants are skilled in designing, integrating, and maintaining complex Enterprise AD projects. Progentís areas of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up residual legacy version configuration objects in online AD systems, and repair of failed installations of Active Directory and Active Directory-associated programs.

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ProSight DPS Cloud Backup Services Troubleshooting
On-site Support for Offsite BDR Services

ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information.

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CCIE Expert Certified Firesight Consulting Services
ASA Firewalls Onsite Technical Support

Progentís Cisco-Premier technology experts offer professional PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and secure access services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progentís network experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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NetApp NCIE Services
NetApp 7-mode Consultant

Progent can provide enterprise clients the services of a NetApp-certified consultant for online or on-premises support for NetApp's complete family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN deployments efficiently following leading practices.

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Technical Support Services for Apple OS X Tiger
Apple OS X Consultant

Progent's experts offer Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also assist your business with iPhone integration and iPad synchronization, or migrating to iCloud. For business environments built exclusively on macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of designing, configuring and supporting a network environment that is available, secure, fast and able to achieve your organization's objectives.

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ERP, MRP, Accounting System Developer Firms
Accounting System Programming

Progent's team of application experts can provide advanced consulting, custom development, deployment help, and online training for leading applications that address key areas including ERP, financials, business reporting, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background providing advanced consulting support remotely, Progent can assist small businesses throughout the United States to eliminate the time and fees associated with travel and on-premises activity without compromising the effectiveness of technical support.

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SCCM 2016 Cloud Integration Network Engineer
IT Services for SCCM 2016 Cloud Management Gateway

System Center Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings management, keeps track of network resources, protects against company data leakage, provides network health monitoring, allows safe end-user self service, and offers a common control mechanism for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of designing, installing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

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IT Consultants for Windows Server 2012 R2
Computer Consultant for Windows Server 2012 R2 Server Manager

Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, create an enterprise-wide security plan, streamline network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.

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Microsoft Consulting Best Practices Computer Network Support Companies

Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of individual best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems quickly.

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Non-stop Clustered Servers Onsite Technical Support
Online Technical Support for Zero Downtime Clustered Servers

Progent provides Microsoft Windows Cluster Server support to help your business utilize non-stop server clusters designed to deliver 100% uptime. Clustered Windows servers for fault-tolerant networks include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. By showing you how too build zero-downtime clustered server solutions around Windows Clustered Server 2003, Progentís Premier Windows professionals make sure that your non-stop clustered servers are configured to maximize the competitive advantage of your information system.

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Windows 10 Cortana IT Consultant
Windows 10 Consultants

Progent's Windows consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and on-premises evaluation and migration services for Windows 10 available from Progent include Return on Investment estimates, project management, compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and administration, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and post-migration Call Center support services.

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Microsoft Windows Server 2012 R2 upgrade Services
Windows Server 2012 R2 upgrade Engineers

Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support staff, develop an enterprise-wide security strategy, streamline network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.

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Windows 2000 Server Online Support Services
Microsoft Windows 2000 Online Technical Support

Progent's certified Microsoft Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline system management, provide technical support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in setting up test installations to eliminate the obstacles associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility problems.

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Lync Server 2013 and iPad Consulting
Lync Server 2013 and Active Directory Professionals

Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of all sizes to build a manageable and protected communications environment that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with application sharing, and both IP and PSTN calling across a wide assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and network integrators can help you to assess the advantages of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and future plans, deploy Lync 2013 so as to speed up your return on investment, and deliver custom webinar and onsite training to your IT team and users. Progent has expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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ProSight Endpoint Protection Technology Consulting
Signature-matching Virus Protection Specialist

Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats.

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Cisco Video Conferencing Consultancy
Telepresence Technology Consulting

Progent can provide the services of an accredited consultant with an extensive background integrating technology from the leading video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or maintain a telepresence environment that preserves your investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of infrastructure consultants who can assist companies of any size to build and maintain a network that delivers the performance, dependability, protection, and scalability you need to support your video conferencing/telepresence environment.

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Apple Mac and Windows Remote Technical Support
Mac and Windows IT Consultant

Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive environments with resource sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and background with Mac and Windows products. Progent's experience in Windows and Apple consulting makes it possible to provide expert support to businesses that depend on these technologies to maintain their competitive advantage. Progent can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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Technical Support Services for Microsoft Windows 2003
Windows Server 2003 Specialist

Progent's Microsoft-certified Windows Server 2003 consultants offer computer support and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Windows Server 2003 migration, configuration, administration, and support offerings include network planning, deployment, project management, on-premises and off-site technical support and repair, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.

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