Professional Online Service for West Valley City, Utah Small Business Computers from Certified Consultants
Small companies have traditionally been overlooked by large network support firms. Some small businesses permit themselves to become overly dependent on freelance consultants or small support firms who don't have the bandwidth or comprehensive knowledge to react quickly or effectively to network crises. Still other small businesses resort to giant support providers staffed with technicians trained to provide standardized fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of configurations and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering affordable and effective network support to small businesses has made Progent among the premier Microsoft-certified IT consulting firms in the country. Progent has delivered remote help to businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house network support group. This can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for West Valley City, Utah Office Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE networking experts and Apple Computer accredited consultants, Progent provides urgent assistance and low-cost online consulting to West Valley City, UT small businesses for a broad range of computer technologies such as:

Support Delivery Alternatives for West Valley City, Utah Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering computer support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity records, dependable follow-through, and tight cost monitoring across a range of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small and midsize businesses the ideal combination: onsite support technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.

  • Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and training for business programs including accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-shot projects such as office relocations and massive system upgrades, extended initiatives like business information application programming and support, relational database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is possible using the class of internal data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and performance is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and expandability but that is in addition convenient for customers to transfer to a different service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the software in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for West Valley City, Utah Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate network support allow small businesses to avoid the pitfalls related to over reliance on small support organizations or individual consultants.

Working with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT support, smaller companies sometimes depend excessively on individual consultants. Though individual service engineers have lower overhead than more substantial IT service firms and can afford to bill nominally smaller fees, freelancers are occasionally spread too thin to react rapidly to urgent network problems. If a freelance consultant is busy with another client, ill, on travelling, or in class, the absence of replacement staff may force your business to wait for assistance in case of an emergency. The more your small business grows, network downtime or difficulties with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to count on for assistance forces them to learn in place while your organization winds up footing the bill for their continuing training.

  • Gain Access to Experts in Complex Information Technology Issues
    The majority of smaller support firms or freelance engineers specializing in small company IT consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complex IT configurations with a variety of operating systems, many locations, VoIP systems, mobile clients, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your business because enterprise environments are by nature complicated, integration issues demand in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid repairs commonly get thrown on top of a tenuous structure. As a company grows, stability and expandability issues can hinder the success of the organization. Such networks require proper evaluation, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to meet current business requirements and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and insight to navigate through an increasingly complicated maze of technology alternatives available for enabling business growth and improving productivity. They do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match consulting services with the real needs of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a small business.

Contact Progent
In case your West Valley City, Utah company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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