Fast, Low-cost Online Computer Network Assistance for West Valley City, Utah Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support services to clients with small-business IT budgets. Progent has developed a powerful support system that includes a streamlined, seamless virtual office network, custom online troubleshooting technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Call Center service structure that maximizes responsiveness and ensures follow-through, a worldwide group of on-line support professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major projects like application programming, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for West Valley City, Utah Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to West Valley City, UT companies for a wide range of computer technologies such as:

Service Delivery Alternatives for West Valley City, Utah Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model ensures rapid support, comprehensive service documentation, reliable follow-up, and strict expense monitoring across a range of network service delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online computer support services.

  • Onsite Service
    Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize companies who need prompt and dependable support from an online Help Desk Call Center with effective phone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses typically have limited IT budgets and can provide little executive attention for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business information networks are always up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability it system design, virtual server strategies, plus integration, customization and training for small business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system migrations, extended initiatives such as business analytics software development and customization, relational database software programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and MS SQL to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps control of the software in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for network information protection and reporting.

The breadth and size of Progent's engineering staff offer a unique set of benefits to customers trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of network support, performing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for fixing real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for quick fixes. An additional advantage of granular invoicing is that customers are less tempted to permit less critical problems to stay unaddressed until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by each staff member to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your West Valley City, Utah company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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