Quick, Affordable Online Computer Assistance for West Valley City, Utah Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support services to customers who have small-business budgets. Progent has developed a powerful support system that features a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial pool of consultants certified in a wide array of technical practice areas, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-through, a global team of remote support experts, in-person support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent's Consultants for Companies in West Valley City, Utah
Progent's nationwide team of world-class consultants offers support for virtually all facets of information technology used by businesses of any size. Technologies supported by Progent in and around West Valley City include:
Service Delivery Options for West Valley City, Utah Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough service records, dependable follow-up, and strict cost control across an array of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.
- Onsite Support
Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small businesses the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. To learn more, refer to Online Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network design, virtual server strategies, plus configuration, programming and support for business applications such as accounting, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like business analytics application programming and customization, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of availability, security, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the cost of building and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for clients to migrate to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data security and reporting.
The breadth and depth of Progent's consulting staff offer a unique set of benefits to clients trying to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for solving actual network problems quickly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big invoices for fast repairs. Another benefit of granular pricing is that customers won't be tempted to allow less critical issues to stay unaddressed until they grow into major problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by each consultant to every client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your West Valley City, Utah business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).