Low-cost Network Troubleshooting from Microsoft Certified Professionals for Businesses in West Valley City, UT
By delivering world-class know-how when you require it, making available specialized knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your information network and minimize support costs. Progent understands that information system protection, reliability, and performance are as critical to small businesses as to major enterprises but that smaller companies lack the leverage to invest heavily in computer technology and in-house service groups. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's capability to deliver the IT support expertise your company requires when you require it and at prices you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service team. Co-sourcing can save money and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your company to design and execute a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Business Networks in West Valley City, Utah
Progent's nationwide team of certified experts offers help for virtually all aspects of network systems found in companies of any size. Practice areas supported by Progent in and around West Valley City include:
Service Delivery Options Available for West Valley City, Utah Companies
Progent has a selection of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing IT support services is built on the Call Center structure common to larger IT support organizations. Progent's Contact Center Service Model ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring across an array of network support delivery modes that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the expense or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for first-time customers to address urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer support services.
- Onsite Support
Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small businesses the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and dependable access to an online Contact Center with efficient telephone support, remote repair capability, and sufficient technical strength for full escalation. Because smaller companies typically have tight IT budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that business information networks are always productive. Read more details about Progent's Help Desk Call Center services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and support for business software such as accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and major system upgrades, extended initiatives like management reporting application programming and customization, database application development and DBA services, and web design, on-going support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like data restoration and virus removal.
- Application Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible with the class of in-house data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to another service firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the client's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for West Valley City, Utah Businesses
Progent's size, depth of technical skill, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems associated with over dependence on thinly staffed support organizations or individual engineers.
Working with Progent allows your business to:
- Prevent Over Reliance on Freelance Consultants
For IT support, small companies often rely heavily on freelance engineers. Though freelance support engineers carry lower overhead than larger support firms and can afford to charge nominally lower fees, freelancers are sometimes stretched to far to react quickly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in training, the absence of backup staff may require your company to wait for assistance during a crisis. As your company expands, network unavailability or difficulties with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can evaporate fast because of lost productivity. Also, when freelance engineers encounter new technologies, the lack of a big engineering team to fall back on for help requires them to learn on the job while your company winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Complex IT Solutions
Many smaller service firms or independent consultants specializing in small business IT support are capable of providing connect-the-dots fixes but lack the experience to deal efficiently with complex IT infrastructures with a variety of operating systems, many offices, VoIP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's extensive group of experts can benefit your small business because big-company networks are characteristically complicated, support problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for industry-tested processes.
- Build a Solid Basis for Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes commonly get thrown onto of a weak foundation. As a company evolves, stability and scalability issues can undermine the success of the business. These environments require thorough evaluation, intelligent strategic planning, and broad-based experience to migrate to an IT environment that will provide the solid foundation to meet critical business needs and ease future growth.
- Team with Solution Finders, Not Resellers
Small businesses need guidance and insight to navigate through an ever more complex maze of IT options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match technical services with the genuine interests of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a client.
How to Contact Progent
If your West Valley City, Utah company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).