Fast, Low-cost Online Computer Network Assistance for West Valley City, Utah Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support services to clients with small-business IT budgets. Progent has developed a powerful support system that includes a streamlined, seamless virtual office network, custom online troubleshooting technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Call Center service structure that maximizes responsiveness and ensures follow-through, a worldwide group of on-line support professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major projects like application programming, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for West Valley City, Utah Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to West Valley City, UT companies for a wide range of computer technologies such as:

Service Delivery Options for West Valley City, Utah Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Service Model ensures fast support, thorough activity records, consistent follow-up, and tight expense control for an array of IT support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: hands-on service professionals when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all companies who require fast and dependable access to an online Contact Center with efficient phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT funds and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business computer networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended initiatives like business analytics application development and customization, relational database application development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible with the type of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and scalability but that is also convenient for clients to transfer to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit businesses with mixed networks to save significantly on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of small companies, and keeps control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for West Valley City, Utah Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate network support allow small companies to sidestep the pitfalls related to over reliance on small support organizations or individual consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, small companies sometimes rely heavily on independent consultants. Although freelance support providers have lower overhead than larger support organizations and can afford to bill apparently lower fees, freelancers are often too overworked to react quickly to urgent problems. If an independent engineer is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance in case of a crisis. The more your company grows, network unavailability or problems with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large consulting team to rely on for assistance forces them to learn on the job while your organization winds up with the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support firms or independent consultants specializing in small company IT support are capable of delivering routine fixes but lack the seasoning to deal cost-effectively with complicated network configurations with a variety of platforms, multiple sites, VoIP systems, remote workforces, interconnected accounting and operational software, eCommerce, and custom business software. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your small business because enterprise environments are by nature complicated, support issues require in-depth understanding of in many technical areas, and achieving a high degree of robustness, reliability, and protection calls for industry-proven leading practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get piled on top of a tenuous foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such networks need proper evaluation, intelligent business planning, and broad-based experience to migrate to a network infrastructure that will act as the reliable basis to handle current business requirements and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complicated maze of technology alternatives available for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical services with the real needs of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true requirements of a customer.

Get in Touch with Progent
In case your West Valley City, Utah business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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