Quick, Affordable Remote Computer Help for West Valley City, Utah Small Businesses
For over two decades, Progent has focused on providing world-class network support services to customers with small-company budgets. Progent has developed a powerful service solution that features a streamlined, seamless virtual office network, custom remote troubleshooting tools, a substantial pool of engineers certified in a broad array of IT disciplines, a Help Desk service model that maximizes efficiency and ensures follow-up, a global group of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos focused on resolving network issues in the least time and at the least cost to clients.
For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service group. This can reduce expenses and minimize technical risks for big projects like software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your company to plan and execute your cloud strategy.
Popular Technologies Supported by Progent for Businesses in West Valley City, Utah
Progent's national group of industry certified support professionals provides support for virtually all aspects of network systems found in companies of any size. Areas served by Progent in and around West Valley City include:
Support Delivery Options for West Valley City, Utah Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, dependable follow-through, and tight cost control for a range of IT support delivery options that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more details about Progent's online network support expertise.
- Onsite Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: onsite support professionals when you require them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for on-site support visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to a professional Contact Center with efficient phone support, online troubleshooting capability, and enough technical depth for full escalation. Since smaller companies usually are constrained by limited information technology budgets and can spare little executive attention for handling IT support, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that small business computer networks stay productive. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and training for small business software including financials, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects like management information application programming and support, database software programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and performance than is possible with the type of internal data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and extensibility but that is also simple for clients to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can handle the mixed- OS and non- standardized environments typical of small companies, and retains control of the software in the client's hands so that moving to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data security and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to organizations trying to maximize the business value of their information system within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the forefront of network support, performing a wide variety of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for solving actual network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for quick fixes. Another advantage of granular invoicing is that clients will be less tempted to permit less critical issues to fester until they grow into big ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by every consultant to each customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.
Learn more about Progent's knowledge transfer services.
If your West Valley City, Utah company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).