West Valley City, UT Online Help from Certified Network Troubleshooting Professionals
Progent's computer help services can provide your West Valley City, UT company budget-friendly and reliable access to enterprise-class computer engineers. By delivering network consulting help when you require it, offering advanced knowledge for key applications, offering value-added support such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your West Valley City, Utah business an economical solution for maximizing the productivity of small-scale office information systems. If you maintain an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to build and maintain a reliable and secure IT system and to benefit from fast access to the skilled consulting typically available only to businesses who can support a large internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.
Progent can also offer access to certified experts to assist your business to plan and execute your cloud computing strategy.
Primary Technical Areas Supported by Progent for West Valley City, Utah Office Networks
As a Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to West Valley City, UT small businesses for a broad range of information technologies such as:
Service Delivery Alternatives Available for West Valley City, Utah Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and tight expense control across a range of network service delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's network consultants allows them to resolve the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information about Progent's remote network support services.
- On-site Service
Progent offers on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and major system migrations, extended projects like business information software development and customization, database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems are regularly archived and available for complete and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition simple for clients to transfer to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory mandates for network information security and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to clients trying to maximize the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, performing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for solving actual network problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major invoices for fast fixes. Another advantage of by-the-minute billing is that customers are less inclined to allow minor issues to fester until they grow into big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain internal support personnel gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
In case your West Valley City, Utah company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).