For small office networks located in the state of West Virginia, Progent's Microsoft and Cisco certified engineers can deliver remote phone assistance and remote troubleshooting to repair your computer system problems quickly and cost effectively. Progent has acquired enterprise-grade expertise, software tools, and support knowledge bases to diagnose and repair IT problems without the cost and delays normally associated with onsite service calls.

If your West Virginia business is situated outside of the larger metropolitan areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local computer support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a diverse range of clients. This means you get not only the technical know how needed for the job, but a professional with proven methods for applying those skills to provide efficient network solutions.

Citrix Virtual Desktop Consulting
Progent's Citrix desktop virtualization consultants can help you to plan, deploy, manage, and support a virtualized Windows application delivery and management system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can help you enhance your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can help your organization to administer and support a remote datacenter that features high availability, advanced protection, and rapid recovery. Progent's Citrix technology experts can also help you manage and support additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can help businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to migrate from a legacy edition of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM environment to make sure you realize maximum return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to assist you to plan and implement an efficient upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of new assurance features, high availability VMM storage options, and other enhancements.

Desktop Consulting and Support Services
Progent can deliver a wide range of affordable consulting and support services to assist you business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop PC consulting services include Windows 10 planning support, Microsoft Windows 8.1 support, Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit operating system upgrades.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts can provide Cisco UC540 consulting services to help you to manage your legacy UC500 VoIP system or plan and carry out a smooth upgrade to a current VoIP solution.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you design, configure, administer and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere and vCloud consulting team offer world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.

Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM), previously known as CallManager, acts as the heart of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express offer a modern IP-PBX solution by integrating with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of CUCM setup and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

ProSight Network Audits for Evaluating Network Health
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable and safer Active Directory implementation. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent network expert has access to the technical and educational resources required to deliver the best information technology support available. Progent's outsourcing, Help Desk, Office 365 integration support, and software development services permit small business clients to benefit from the wide array of knowledge found in the IT departments of big organizations without the significant expense and hassle of maintaining a large in-house network group.

SharePoint 2019 Solutions Consulting
SharePoint Server 2019 delivers the modern experience of SharePoint Online, serving as a crossover platform that bridges the classic UI of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and on-premises consulting, software development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based components into a seamless intranet system. To find out more, visit SharePoint 2019 Server and SharePoint Online support.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover clustering feature set incorporated into the most recent releases of Microsoft Windows Server is radically redesigned to simplify the deployment, setup, and administration of server clusters and to offer improved levels of system dependability, protection, performance, and versatility. New or enhanced features include cluster Validation, revamped configuration and installation, unified cluster management, redesigned cluster infrastructure for maximum availability, better protection and quorum models, fewer failure points, greater storage and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified cluster technology experts can help your company evaluate the business benefits of failover clusters, design and implement a deployment, educate your IT staff to administer your failover clusters, deliver ongoing consulting and support services, and create and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's Azure cloud.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup offers small organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud environments and also enables low-cost cloud backup to Azure storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for handling larger environments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. To find out more, see Altaro VM Backup Consulting Services.

Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support, staff, create an enterprise-wide security plan, automate IT management, help with application development, and build and test a DR/BC plan. If your organization is considering migrating from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to assess the benefits of Windows Server 2016 for your environment and plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture.

Apple macOS and OS X Support Services
Progent's engineers offer Apple macOS and OS X clients a variety of services including online Apple macOS and OS X desktop support, help with Mac software, Office 365 Outlook for Mac and Microsoft Exchange integration, Mac protection and network infrastructure engineering, co-existence between Apple macOS and OS X and Windows networks, and individual training. For IT systems based solely on Apple macOS and OS X or for systems incorporating a mix of Apple macOS and OS X, Linux, and Windows-powered servers and desktops, Progent has the experience and depth to handle the challenge of architecting, configuring, and maintaining an IT solution that is dependable, safe, fast, and aligned with your business goals.

Talk to a Progent Computer Support Expert
To learn how to access a Progent network consultant for online or onsite assistance in , phone 1-800-993-9400 or visit Online Network Support.