For small business networks located throughout the state of West Virginia, Progent's Microsoft and Cisco certified engineers can provide remote phone assistance and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has developed enterprise-grade expertise, software tools, and support databases to troubleshoot and resolve network problems without the high cost and time delays normally associated with on-site service dispatches.
If your West Virginia business is located outside of the larger metropolitan areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network support choices may be limited in skills, or not available during an emergency. This results in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís team of network engineers average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.
Amazon AWS Planning and Integration Consulting
Progent's Amazon AWS integration consultants offer cost-effective remote consulting to help businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create all-cloud or hybrid ecosystems that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver project management outsourcing to help you migrate efficiently to the Amazon AWS cloud platform.
Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide affordable remote assistance to assist you to plan, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, secure and scalable infrastructure that is best suited to your computing model. Progent also offers online and onsite training to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your IT system.
Full Range of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security experts can assist you to perform complete security audits, recover quickly from intrusions, set up firewalls, set up secure mechanisms for remote and mobile connectivity, install spam and virus protection and email encryption, and develop a company-wide security strategy built around 24x7 automated network monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.
ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and distribution organizations to simplify supply chains and improve the efficiency of key processes in order to bring products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that spans from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
MySQL Database Application Development and DBA Services
Progent's MySQL application developers and DBAs offer cost-effective online database administration or software programming services and can help organizations of any size to integrate and support MySQL in a dependable IT environment that provides high levels of performance, scalability, and protection. Progent also has proven skill assisting businesses port applications from an Oracle environment to MySQL.
Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent include configuring hostname, DHCP, routing tables, clock, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing maps, line settings and BGP peering arrangements; updating router's IOS image; validating failover; fixing VPN tunnel issues; making a network diagram and documenting router setup; plus security and availability strategy.
Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core technologies first developed for and proven on Azure, one of the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, set up test environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade plan, educate your IT administration and technical support personnel, and provide as-needed consulting and debugging services to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.
Progent's consultants can provide Apple macOS and OS X clients a variety of IT services such as remote Apple macOS and OS X desktop help, expertise with Mac software, Office 365 Outlook for Mac and Exchange Server expertise, Mac security and connectivity consulting, integration between Mac and Microsoft Windows environments, and individual training. For IT systems built solely on Apple macOS and OS X or for environments that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-powered servers and workstations, Progent has the experience and depth to deal with the challenge of designing, installing, and maintaining a network infrastructure that is dependable, protected, efficient, and supportive of your company's objectives.
Cisco Wireless IP Phone Solutions
Integration of Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous components of your wireless environment such as wireless access points, switches, Cisco wireless LAN controllers, and call management software. Progent's wireless VoIP phone configuration and troubleshooting experts can provide online and onsite assistance to help you create and administer a Cisco wireless VoIP phone deployment by providing services that range from troubleshooting the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
64-bit Processing Migration Help
Progentís 64-bit migration support specialists can assist you to update your application servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of migrating to 64-bit computing, plan an economical upgrade process that reduces operational interruptions, and offer responsive remote support to aid your organization to configure 64-bit software and applications on your existing computers. Progent's Microsoft-expert engineers can assist your company to install the 64-bit editions of Microsoft products like Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.
Video Conferencing Consulting Services
Progent offers the support of an accredited video conferencing and telepresence consultant with an extensive background deploying products from the leading telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to design, configure, upgrade, or maintain a telepresence solution that protects your investment and maximizes the strategic value of your IT system. Progent also offers the expertise of network infrastructure engineers able to assist businesses of any size to create and troubleshoot a network that provides the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence environment.
System Center Data Protection Manager (SCDPM) Consulting Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can assist you to design, implement, manage, and troubleshoot a multi-site backup/restore system powered by SCDPM 2016. Progent can assist you to upgrade from a previous version of DPM or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or provide end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on time and on budget.
After-hours Remote Technical Support
Progent's low-priced extended hours online technical support program offers clients 24x7 availability of online support from Progent's Technical Response Center (TRC). Support services available beyond normal business hours include resolving problems with Windows servers, Windows desktop support, assistance with Microsoft Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.
Contact a Progent Network Support Expert
To learn how you can contact a Progent computer consultant for remote or onsite assistance in , phone 1-800-993-9400 or visit Online Computer Help.