If your company IT network is in the state ofWest Virginiayou can have quick remote help from a UNIX or CCIE-certified engineer to resolve complex issues affecting your computer network. Progent maintains one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consulting experts accessible online of any independent service organization in the country. Rates are affordable, charges are by the minute, engagement is quick, and service is unbeatable.
In case yourWest Virginiasmall business is situated far from major urban areas likeCharleston, Huntington, Morgantown, or Parkersburg, contact with UNIX or Cisco CCIE experts could be limited during a network crash. This can result in lost income for your company, angry customers, unproductive employees, and distracted management. By utilizing Progent's online services, you can get in touch with a Premier consultant ready to provide help whenever you require it to get your information system operating.
Since Progent bills for phone service by the minute, your company owes exclusively for technical help provided. Progent imposes no initialization charge. Some online service organizations have large minimum fees or bill for every quarter hour or longer. Progent's small granularity and straightforward billing policy do away with big invoices for quick solutions.
If your West Virginia business needs remote support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based support, call 866-776-4368, or refer to Contact Progent.
What Makes Progent's Remote Support Services Special?
Progent's seasoned staff of remote consulting engineers has a wide array of world-class computer skills. This allows Progent's online technical support experts to deal successfully with the most challenging technical problems faster than is possible with ordinary independent service firms or with the in-house support resources usually found in small or mid-size businesses. Progent has refined the technology and skills to repair problems efficiently in many different network configurations that incorporate mixtures of UNIX, Linux, Sun Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE service specialists have been awarded professional credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service team members also hold a number of key Cisco certifications including Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
In order to help businesses that operate environments incorporating a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote service group offers the expertise of consultants who hold important Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering company-wide security expertise, Progent provides phone-based support from engineers with a variety of security credentials including Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants. The range of Progent's expertise coupled with Progent's group approach to repairing network problems allows trouble ticket escalation, if appropriate, to specialists with sufficient background to deal with particularly tough problems. This speeds up remediation of urgent network problems, avoids network disruption, and reduces technical support bills.
For organizations anywhere in West Virginia, Progent enables fast remote communication with a UNIX, Linux, Solaris, macOS or OS X engineer for critical help to fix network issues that are damaging productivity but are not within the comfort zone of your local computer support organization. Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and Cisco CCIE-Premier engineers can connect to your network using state-of-the-art remote support tools that allow them to perform quick and affordable analysis and repair of critical computer problems.
Services Progent's Online Support Experts Can Offer Your West Virginia Business
Progent's service specialists are qualified to offer advanced assistance for an extensive array of UNIX, Apple OS X, Cisco, and Windows technologies including:
Online Support Services for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote technical support team can help West Virginia companies to maintain a large array of IT products and technologies such as network infrastructure, messaging support, security expertise for networks and business operations, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for server economization and streamlined management, and transitioning from dated applications to contemporary solutions powered by updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's support experts offer remote troubleshooting for systems powered by leading versions of the UNIX OS including:
Apple macOS and OS X,
IBM AIX Open UNIX,
HP-UX (Hewlett Packard UNIX),
SCO UNIX and
Silicon Graphics IRIX or common Linux platforms such as
Cisco Network Architecture and Security Technology
Progent is unmatched in the network support industry for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level network professionals who qualify for this advanced credential only after thorough testing administered by Cisco. Usually Cisco CCIEs work for big corporations or national Internet service providers, and so their services are not easily accessible to smaller companies.
CCIE and CCNP Certified consultants from Progent can help your company to plan, configure, and service an integrated business network that can simplify operations, cut expenses, and speed the path to profitability. By offering Cisco routers experience with Cisco Catalyst switches support and Cisco Aironet wireless products integration help, Progent can dramatically improve the business value of your connectivity environment in West Virginia. To find out more information about Progent's services for Cisco network appliances, see Cisco Technology Professional Services.
Microsoft Certified Partner for Phone-based Consulting for Windows
Progent's Microsoft-expert remote service professionals offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support and Lync 2010 maintenance, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Premier Network Security Experts
Progent provides you the services of certified CISM, CISA and CISSP security consultants who offer a range of security services that can bolster the resistance of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against assaults or help you to revive rapidly from an attack. Security solutions provided Progent include: comprehensive security audits using technologies such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Nikto; fast recovery from virus and worm attacks; setting up firewalls; planning safe techniques for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and implementing continual network monitoring. For more information concerning Progent's security support for small and midsize companies, see Progent's Professional Expertise for System Security.
Applications Services: Webinar Training, Development, Problem Solving
Progent's Apple Mac technology experts can promote the creative facets of Macintosh environments by providing help services and training in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group offers professional consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Office Excel. To learn more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Help Desk Support and Outsourcing Options
Progent provides several programs for Help Desk assistance : UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed primarily for businesses who require the timely accessibility of a professional Call Center but who have limited budgets and internal support resources. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk staff. Progent can operate as a main Help Desk for your organization, represent an escalation resource for tough network problems, or be ready in overflow situations when your other service providers are too busy. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Call Center or enhancing your existing one, selecting or programming Help Desk Call Center software products to address the particular requirements of your business, or adding temporary personnel to operate remotely in conjunction with your internal Help Desk Call Center resources during high-demand scenarios such as software migrations.
Progent is a Microsoft Partner and has a large roster of Cisco-certified network experts. Progent's Help Desk staff of experienced UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft professionals can give your clients instant access to a large technical support resource with extensive experience in telephone-based support and online troubleshooting for small and medium-size business networks. Progent's focus is on earning the Call Center a positive reputation as a solid driver of company performance, and Progent's mission is to fix rather than just report problems. To learn more information on Progent's Help Desk Call Center support and outsourcing services, refer to Progent's Call Center Services.
Progent's Remote Support Tools
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Expert Now
Progent's powerful customer support database application includes thorough documentation for all service delivered to Progent's customers. Each active Progent team consultant has the benefit of the history of services delivered to every customer by any team engineer. This database of problems and solutions is structured as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to additional extensive technical support databases as well as to vendors' internal support personnel that enable Progent's online service experts to arrive at the optimal resolutions quickly.
To learn how to get in touch with a UNIX/Linux consultant or a Cisco certified CCIE for emergency remote engineering help in West Virginia, phone 1-800-993-9400 or visit Urgent Remote Computer Support.