For business network systems located throughout the state of West Virginia, Progent's Microsoft authorized engineers can deliver phone assistance and troubleshooting to fix your network systems issues quickly and cost effectively. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to troubleshoot and repair IT problems while avoiding the cost and time delays normally associated with on-site service visits.
If your West Virginia business is situated outside of the larger metro areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network systems support options may be limited in technical expertise, or unavailable during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís team of expert network consultants average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to deliver efficient network solutions.
Common Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the common online Cisco router support services available from Progent include setting up hostname, DHCP, routing tables, clock, security logon banner and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing configuration, and BGP peering arrangements; updating router's IOS image; validating router failover; resolving VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus policy and availability strategy.
Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a broad range of online services to assist your organization to plan, program, pilot test, deploy, manage, and troubleshoot applications based on any release of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your existing Excel applications to the newest versions of Excel, support Excel on iOS and Google Android mobile devices, and fix compatibility problems between various releases of Office Excel. Progent can provide as-needed support to organizations looking for a fast solution to a stubborn problem related to Office Excel and Progent can also provide full project management services for migrating or developing mission-critical application software based on Office Excel. Progent's affordable online training classes for Office Excel can be custom tailored to address the needs of individuals or groups.
Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless access point experts provide remote and onsite support services to help businesses of any size to plan, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology such as switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical access, performance, security compliance, ease of management and availability for wired and wireless users irrespective of their mobility or computing device. (Check out Cisco Meraki switches configuration and management.)
Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV includes powerful innovations including tailored Role Centers, improved BI and reporting options, and advanced workflow support. Progent's Dynamics NAV consulting experts can provide programming, integration and troubleshooting support to enable you to benefit from MS Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV ERP software to additional systems and applications. In addition, Progent can help your organization to create and analyze databases so you can enhance your knowledge of your operations, attract additional customers, expand your marketing strategies, and form productive partnerships.
Planning and Support Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your company to move from a legacy release of SCVMM or from another management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem so you realize the highest possible return on investment. Progent can also provide SCVMM 2016 migration consulting to help you to design and execute a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from stronger security capabilities, more affordable VMM storage fabric, and other improvements.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact your network. Read about the complete ProSight portfolio of low-cost network management outsourcing services for small and medium-size organizations.
Responsiveness of Progent's TRC for Online IT Support
Progent's Technical Response Center is dedicated to providing the best level of remote network support services possible for both urgent and standard problems. For emergency problems that impact multiple workers, vital personnel, or a mission-critical program, the TRC can respond in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on each resolved problem to verify you are satisfied with the outcome and ready to close the trouble ticket. Find out more about Progent's TRC Customer Commitment.
64-bit Processing Migration Help
Progentís 64-bit migration support specialists can assist you to update your servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can assist your company to calculate the risks and benefits of upgrading to 64-bit processing, plan a cost-effective migration process that reduces operational interruptions, and deliver timely online help to aid your company to configure 64-bit operating systems and applications on your existing hardware. Progent's Microsoft-premier engineers can help you to integrate the 64-bit editions of Microsoft platforms like Microsoft Windows Server, Exchange Server, Microsoft Windows 10, and Office Excel.
Cisco Unified Messaging and Collaboration Consulting
Progent offers online or onsite access to a certified CCIE specialist to assist you to design, install, manage and repair unified communications environments supported by Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have in-depth backgrounds assisting companies of all sizes to create advanced collaboration solutions by delivering services such as Cisco Unified Communications Manager (Unified CM) and CallManager system design and deployment, IP voice and video phones and soft phones configuration, and wireless IP phone solutions. Progent can assist you with Cisco's entire portfolio of UC applications such as Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.
ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
Microsoft Dynamics GP Support
Microsoft Dynamics GP 2015 R2 features a new design that improves cloud readiness, works with the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and experience to address the many IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the return on your investment in this powerful platform.
Talk to a Progent Computer Support Expert
To find out how to contact a Progent network consultant for online or onsite assistance in , phone 1-800-993-9400 or visit Online Computer Help.