For small business network systems located throughout the state of West Virginia, Progent's Microsoft and Cisco authorized professionals can deliver remote phone support and troubleshooting to solve your computer system problems quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to troubleshoot and repair computer network problems without the cost and delays normally associated with on-site technical service visits.
If your West Virginia organization is situated beyond the larger urban areas such as Charleston, Huntington, Morgantown, or Parkersburg, your local network support choices may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of expert network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to deliver efficient network solutions.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Immediate Help for Urgent Issues
With Progentís urgent online computer troubleshooting services, you can receive instant support for problems that are causing network disruption. Remote help does away with the lengthy wait and higher expense required for in-person computer service. For typical IT management tasks, Progentís off-site support engineers can complete most jobs within minutes of receiving a request, rather than requiring your company to wait for hours for on-site help to arrive.
Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class remote technical support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified professionals have the experience to help you to analyze and resolve difficult network problems rapidly and cost effectively. The breadth of technical expertise offered by Progent's staff of consultants makes it possible to escalate even the most difficult issues to appropriate specialists as required. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Technical Response Center, Progent's consultants can provide your company with enterprise-level support without the high cost and management overhead of maintaining a big internal support organization.
Online Consulting for Windows Server 2008
The complexity and integration demands of Microsoft Windows Server 2008 R2 calls for an IT expert with hands-on experience and diverse knowledge in designing and deploying efficient and comprehensive business technology environments. The experience of Progent's Microsoft-certified Windows Server 2008 engineers, with an average of over a decade of background supporting Microsoft-based solutions, helps insure your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to assess the benefits of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that integrates on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.
ProSight DPS Managed Backup
Progent's ProSight Data Protection Services cloud backup provides small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read about the complete ProSight portfolio of low-cost network monitoring and management services for small organizations.
ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection service utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read about the entire ProSight portfolio of value-priced network monitoring and management services for small and medium-size businesses.
Progent's Online Consulting and Training Services for Office Word and Microsoft Office 365 Word
Progent's Office Word and Office 365 Word experts can provide a broad selection of economical remote support services to help your organization to manage your current Microsoft Office Word environment or help you to move to a current release of Office Word. Support available from Progent's Word experts include VBA software development, isolating and fixing compatibility problems between various releases of Office Word, integrating Office Word with other Office applications like Excel and Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training sessions tailored for individuals or groups.
Microsoft Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core technologies initially designed for and proven on Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a smooth migration plan, train your IT administration and support staff, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.
SharePoint Support Services
Progent's Microsoft-certified Microsoft SharePoint 2013 engineers, SharePoint 2010 specialists and Microsoft SharePoint Server 2007 support professionals can help you evaluate the business case for deploying the current release of Microsoft SharePoint Server, advise you on the most sensible edition of Microsoft SharePoint for your circumstances, provide configuration and integration services, assist you to install MS SQL Server as a supporting database, optimize your network integrity, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint, develop a company-wide security strategy that includes portal solutions, and deliver troubleshooting and Help Desk support.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup offers small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To read more, see Altaro VM Backup Certified Consultants.
Stealth Penetration Testing
Stealth penetration checking is an important part of any comprehensive IT system security plan. Progentís security professionals can run extensive stealth intrusion security tests without the knowledge of your company's internal IT resources. Stealth penetration testing shows whether existing security monitoring systems such as intrusion detection alerts and event log monitoring are properly set up and actively observed.
Expert Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred world-class data center colocation sites in the and larger metropolitan areas throughout the U.S., and Progent's colocation center consulting team can improve your systemís fault tolerance and performance by helping you choose a colo facility that addresses the particular requirements of your organization including geographic location, size, communications, affordability, and extra additional features and services. Progentís data center support services are designed for businesses with hardware housed at collocation hosting sites and requiring on-demand in-person assistance at the colocation site as well as remote support from Microsoft and Cisco Premier experts. Progent offers a selection of colo center consulting services such as system architecture analysis, Windows and UNIX server integration and maintenance, tech support for server and communications networking, development and deployment of zero-downtime configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server cluster configurations.
ProSight Managed Services for Network Management
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, patch management, automated backup and disaster recovery, infrastructure management, virtual machine hosting, and network infrastructure documentation management. To download Progent's white paper about the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.
Get in Touch with a Progent Computer Consultant
To find out how to access a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Remote Computer Support.