Expert Online Technical Support for Westminster, Colorado Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been ignored by large IT service organizations. Many small companies allow themselves to grow excessively dependent on freelance engineers or small consulting firms who lack the bandwidth or comprehensive skill sets to react quickly or effectively to technical crises. Other small companies turn to mass-market support providers that employ personnel able to offer standardized solutions to common issues but who are missing the experience and versatility to deal with the variety of configurations and lack of standards typical of small company information networks.
Progent's time-tested approach to providing low-cost and effective network service to small companies has made Progent among the top Microsoft-certified network consulting organizations in the industry. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major projects like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also offer access to certified experts to help your company to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Westminster, Colorado Business Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE network infrastructure experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Westminster, CO companies for a broad range of information technologies including:
Service Delivery Alternatives for Westminster, Colorado Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support services is based on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtual server strategies, plus configuration, customization and support for business software such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, extended projects like business analytics software development and customization, database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible using the class of on-site data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of many of the world's largest information technology companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is also simple for customers to transfer to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Westminster, Colorado Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to avoid the problems related to over reliance on thinly staffed service firms or individual engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Over Reliance on Freelance Consultants
For network support, smaller businesses often depend excessively on independent consultants. Though freelance support providers carry lower expenses than more substantial support firms and can typically bill nominally smaller rates, freelancers are frequently too overworked to react rapidly to critical network problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of replacement personnel may require your business to wait for help during a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a big engineering team to rely on for advice forces them to learn on the job while your company winds up footing the bill for their continuing education.
- Gain Access to Expertise in Advanced Network Issues
Many small support firms or freelance engineers specializing in small business network consulting may excel at delivering routine solutions but don't have the seasoning to work cost-effectively with complex IT configurations with a variety of operating systems, many offices, Voice over IP implementations, remote workers, interconnected financial and operational software, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large staff of experts can benefit your small business because enterprise networks are characteristically complicated, support problems require thorough understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-tested best practices.
- Build a Firm Basis for Growth
Small businesses typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of improvised repairs often get piled onto of a weak foundation. As a business evolves, stability and scalability problems can undermine the success of the organization. Such environments require proper assessment, smart strategic analysis, and broad-based expertise to migrate to a network environment that will provide the solid foundation to handle critical business requirements and support downstream expansion.
- Team with Solution Finders, Not Product Resellers
Small companies require guidance and education to work through an ever more complex array of IT alternatives offered for enabling business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This permits Progent to align technical support with the real interests of customers. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a customer.
How to Contact Progent
In case your Westminster, Colorado company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).