Westminster, CO Remote Support from Certified Network Service Consultants
Progent's computer tech support services can deliver your Westminster, CO business budget-friendly and dependable support from world-class technical engineers. By providing network support help when you require it, providing specialized expertise for key technologies, offering value-added services such as automated network monitoring, and charging only for support you use, Progent gives your Westminster, Colorado business an economical option for maximizing the productivity of small-scale office information systems. Whether you have a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and manage a robust and safe information network and to benefit from fast availability of the experienced consulting typically restricted to enterprises who are able to support a sizeable in-house information technology organization.
For larger companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can in addition provide the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Office Networks in Westminster, Colorado
Progent offers the support of certified experts for all aspects of information technology found in small companies. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Westminster, Colorado Companies
Progent offers a variety of options for providing small companies with affordable computer services for technical support, consulting, hosting, and network administration. Progent's model for providing IT support is based on the Call Center structure common to big IT support groups. Progent's Helpdesk Support Model ensures fast response, comprehensive service documentation, reliable follow-through, and strict cost control across an array of network service delivery options that include remote repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online computer support services.
- On-site Service
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the optimal solution: in-person service professionals when you require them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network design, virtualization strategies, plus integration, customization and support for business applications including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as office moves and massive software upgrades, extended initiatives such as management analytics software development and support, relational database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of dependability, protection, and performance than is possible using the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain current, protection and performance is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for clients to migrate to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Westminster, Colorado Businesses
Progent's staff size, scope of technical skill, and experience with enterprise network support allow small and midsize businesses to avoid the problems related to over dependence on thinly staffed support firms or freelance consultants.
Teaming with Progent allows your small business to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, smaller companies often depend excessively on independent consultants. Although individual service providers have lower expenses than larger support organizations and can afford to charge nominally lower rates, individuals are sometimes too busy to respond rapidly to critical situations. If an independent engineer is busy with different customer, sick, on travelling, or in training, the absence of backup personnel may require your business to wait for help in case of an emergency. The more your company grows, system downtime or problems with critical programs get more costly. The dollars you thought you were saving on a freelancer can disappear quickly because of lost productivity. In addition, when freelance engineers confront unfamiliar technologies, the lack of a big engineering team to depend on for help requires them to learn with the meter running while your organization winds up with the costs for their ongoing training.
- Have Access to Certified Professionals in Complex Information Technology Solutions
The majority of smaller service firms or freelance engineers specializing in small business IT support may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated IT environments that have a variety of platforms, many locations, VoIP implementations, remote clients, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your company because enterprise networks are inherently complicated, support problems require in-depth knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-tested best practices.
- Create a Solid Basis for Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Without a strong architecture, a sequence of band-aid repairs commonly get piled onto of a tenuous structure. As a company evolves, stability and expandability issues can obstruct the productivity of the organization. These networks need thorough evaluation, intelligent business planning, and broad-based experience to migrate to an IT environment that will provide the reliable basis to meet current business requirements and ease downstream expansion.
- Team with Solution Providers, Not Product Resellers
Smaller companies require guidance and insight to work through an ever more complex array of IT options offered for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support with the genuine needs of clients. Mixing network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a client.
How to Contact Progent
If your Westminster, Colorado company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).