Expert Remote Support for Westminster, Colorado Small Business Computers from World-class Engineers
Small companies have traditionally been ignored by major network service organizations. Many small companies permit themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the size or extensive knowledge to respond quickly or efficiently to network crises. Other small businesses turn to giant service providers staffed with technicians able to provide standardized solutions to ordinary issues but who are missing the experience and versatility to deal with the variety of configurations and absence of standards that characterizes small company IT networks.
Progent's proven methodology for delivering low-cost and successful technical support to small companies has made Progent one of the premiere Microsoft-certified IT service firms in the industry. Progent has provided remote help to companies in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to assist your company to design and implement your cloud computing strategy.
Main Practice Areas Serviced by Progent for Westminster, Colorado Businesses
A Microsoft-certified Partner computer support company with a large group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Westminster, CO businesses for a broad array of computer technologies including:
Service Delivery Options Available for Westminster, Colorado Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Model ensures rapid response, thorough service records, consistent follow-up, and tight expense monitoring across an array of network support delivery modes that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote computer support services.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning how and why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, non-stop it system consulting, server virtualization solutions, plus configuration, programming and training for business applications including financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site relocations and major system upgrades, longer term projects like management analytics software development and support, relational database application programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of some of the world's largest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Westminster, Colorado Businesses
Progent's staff size, depth of information technology skill, and experience with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or independent consultants.
Working with Progent's Experts enables your company to:
- Prevent Excessive Reliance on Individual Consultants
For network support, small businesses sometimes rely excessively on freelance consultants. Although individual support engineers have lower expenses than larger IT service organizations and can afford to bill apparently lower fees, individuals are frequently spread too thin to respond quickly to critical network problems. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during a crisis. As your company grows, network downtime or problems with critical applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a big consulting group to count on for help requires them to learn in place while your organization ends up with the bill for their continuing education.
- Gain Access to Expertise in Sophisticated IT Issues
Many small support firms or independent engineers specializing in small company network support may excel at providing routine solutions but lack the seasoning to work cost-effectively with complex network infrastructures that have a variety of platforms, multiple sites, VoIP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive team of specialists can benefit your business because enterprise networks are inherently complex, support problems require in-depth understanding of in many technical areas, and reaching a high level of stability, reliability, and protection calls for enterprise-tested leading practices.
- Create a Solid Basis for Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled on top of a marginal structure. As a company grows, reliability and scalability issues can obstruct the productivity of the organization. Such networks need proper assessment, intelligent strategic analysis, and broad-based expertise to upgrade to an IT environment that will provide the reliable foundation to meet critical business needs and ease future expansion.
- Work with Solution Consultants, Not Resellers
Small businesses require guidance and education to work through an ever more complex array of technology options offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align technical support services with the real needs of customers. Combining network consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a customer.
In case your Westminster, Colorado company needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).