Expert Remote Help for Westminster, Colorado Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large network service firms. Many small businesses permit themselves to become excessively dependent on individual consultants or small support organizations who lack the size or broad knowledge to react promptly or effectively to technical crises. Still other small companies resort to mass-market service providers that employ personnel taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the variety of configurations and absence of standardization typical of small company information systems.
Progent's time-tested methodology for delivering affordable and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified network consulting organizations in the country. Progent has delivered remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network service team. Co-sourcing can cut costs and minimize technical risks for big projects like application programming, business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited experts to assist your company to design and execute your cloud computing strategy.
Main Areas of Expertise Supported by Progent for Businesses in Westminster, Colorado
Progent's nationwide group of certified experts offers assistance for virtually all aspects of information systems found in companies of all sizes. Areas supported by Progent in and around Westminster include:
Service Delivery Alternatives for Westminster, Colorado Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive service documentation, dependable follow-through, and strict expense control across an array of IT support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve most network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: hands-on support technicians when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to register for Progent's onsite network service.
- Phone Support
Progent's Help Desk Call Center Services are intended for small and midsize businesses who require fast and reliable support from an online Help Desk Call Center with effective telephone support, online troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically have limited IT budgets and can provide little management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that small business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, customization and support for business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive software upgrades, longer term initiatives such as management analytics application development and support, database application programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is continually tracked, and systems are consistently backed up and available for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is in addition convenient for customers to transfer to another service provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Westminster, Colorado Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT consulting enable small companies to sidestep the problems associated with excessive reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts allows your company to:
- Prevent Over Reliance on Individual Consultants
For network support, small businesses often depend heavily on individual consultants. Although freelance support engineers carry lower overhead than more substantial support firms and can typically bill apparently lower fees, they are frequently spread too thin to respond rapidly to critical problems. If an independent consultant is busy with different client, sick, on vacation, or in class, the absence of backup staff may force your business to go without help during a crisis. As your small business expands, system downtime or problems with critical applications get more costly. The money you thought you were conserving on a freelancer can disappear fast because of lower output. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big engineering team to fall back on for advice requires them to learn on the job while your company winds up with the costs for their ongoing training.
- Have Access to Experts in Advanced IT Solutions
The majority of small support firms or independent engineers specializing in small business network consulting may excel at providing routine fixes but lack the background to deal cost-effectively with complicated IT infrastructures with mixed operating systems, many offices, VoIP systems, remote clients, integrated financial and operational software, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive staff of experts can be valuable to your company because enterprise networks are characteristically complicated, integration problems demand thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes often get tossed on top of a marginal foundation. As a company grows, stability and scalability problems can undermine the productivity of the business. These networks require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that can act as the reliable basis to handle current business requirements and support future expansion.
- Partner with Solution Consultants, Not Product Vendors
Small companies need direction and insight to work through an ever more complex maze of technology options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match technical services with the real needs of clients. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Westminster, Colorado business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).