Quick, Affordable Remote Computer Support for Westminster, Colorado Small Businesses
For over twenty years, Progent has specialized in delivering world-quality IT support to customers who have small-company IT budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a wide array of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-through, a worldwide team of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service personnel. This can cut costs and help meet schedules for big projects like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to design and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Business Networks in Westminster, Colorado
Progent's nationwide team of certified support professionals offers support for all aspects of network systems found in organizations of any size. Areas served by Progent in and around Westminster include:
Support Delivery Alternatives Available for Westminster, Colorado Companies
Progent offers a variety of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and tight cost control across an array of network support delivery options that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online computer support services.
- On-site Service
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: on-premises service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for all companies who need fast and reliable support from an online Help Desk with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses usually have limited information technology budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective option to ensure that business computer networks are always productive. Learn more details about Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and support for small business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, extended projects like management reporting software development and customization, database software programming and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems and data files are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to transfer to another support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small businesses, and retains control of the software licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Westminster, Colorado Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate IT support enable small and midsize companies to sidestep the pitfalls related to over reliance on thinly staffed service firms or independent consultants.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Freelance Support Consultants
For IT services, small companies often depend heavily on individual consultants. Though individual support providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, they are sometimes spread too thin to respond quickly to urgent problems. If an independent engineer is busy with another customer, sick, on travelling, or in class, the lack of backup staff may require your business to go without help during a crisis. The more your small business expands, network downtime or problems with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can evaporate quickly because of lost productivity. Also, when independent consultants confront new problems, the unavailability of a big engineering team to fall back on for help forces them to learn with the meter running while your organization winds up footing the bill for their continuing education.
- Have Access to Experts in Advanced Network Solutions
The majority of smaller service firms or freelance engineers who concentrate on small company IT consulting may excel at delivering routine solutions but lack the seasoning to deal efficiently with complex network configurations with a variety of platforms, many offices, Voice over IP systems, remote workers, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because big-company environments are characteristically complicated, support issues require in-depth understanding of in numerous technical areas, and reaching a high level of stability, reliability, and security calls for industry-proven processes.
- Build a Solid Foundation for Seamless Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong basis, a series of improvised repairs often get tossed on top of a tenuous structure. As a company grows, stability and scalability problems can hinder the success of the business. These environments need proper assessment, smart business analysis, and broad-based experience to migrate to a network environment that can act as the reliable basis to meet critical business needs and ease downstream expansion.
- Team with Solution Consultants, Not Product Resellers
Small businesses need guidance and insight to work through an increasingly complex array of IT alternatives offered for accelerating growth and improving productivity. They do not need a network engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to match consulting services with the real needs of clients. Mixing IT support and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a client.
How to Contact Progent
If your Westminster, Colorado company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).