Low-cost Network Support from Microsoft and Cisco certified Professionals for Businesses in Westminster, CO
By offering world-class know-how whenever you need it, making available specialized expertise for key applications, offering innovative services such as virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to maximize the business value of your information network and minimize support costs. Progent understands that network security, dependability, and efficiency are just as important to small businesses as to major enterprises but that smaller companies don't have the leverage to spend aggressively in information networks and internal service groups. Progent's fundamental value proposition is that no IT support organization can match Progent's ability to provide the IT support expertise your business needs when you need it and at prices you can justify.

For larger companies, Progent offers co-sourcing services to add to the technical skills of your in-house network support team. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to plan and execute your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Westminster, Colorado
Progent's group of world-class engineers provides help for all facets of information systems used by businesses of all sizes. Areas served by Progent in Westminster include:

Support Delivery Options Available for Westminster, Colorado Companies
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid response, thorough activity records, dependable follow-through, and strict expense control across an array of network service delivery alternatives that include online repairs, onsite help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network support services.

  • On-site Support
    Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small companies the ideal combination: on-premises service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can deliver help with vital technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business applications such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site relocations and massive system migrations, longer term initiatives like upgrading an older ERP platform to a current Microsoft Dynamics or Dynamics 365 package, database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size businesses to design, set up and troubleshoot the network infrastructure required for telecommuters. Areas of infrastructure for which Progent's experts offer assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router setup, wireless network planning and deployment, and reliable Internet connections. For details about Progent's infrastructure support services for teleworkers, see network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for clients to migrate to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit companies with mixed networks to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system protection and can help with advanced security programs like SIEM solutions to help enterprises meet industry standards and government regulations for IT data security and incident reporting.

The breadth and size of Progent's consulting team bring a powerful set of advantages to clients wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for repairing real-world network problems quickly. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major bills for fast repairs. Another benefit of granular billing is that you will not be inclined to allow minor problems to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports given by every staff member to every client. The discipline of documenting and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Westminster, Colorado business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises services to help you to plan, deploy, manage and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.

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    Progent's UNIX platform support services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that signifies mastery in network security audit and control. Certified by ANSI, the CISA credential has candidates undergo an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit consultant able to help businesses in the fields of IS audit process, IT governance, systems and infrastructure ROI, IT support, protection of information resources, and disaster recovery preparedness.

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    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.

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