Affordable Network Support from Microsoft premier Experts for Companies in Westminster, CO
By delivering professional support when you need it, providing specialized knowledge for key applications, offering high-value services such as virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the competitive value of your information network and reduce service costs. Progent understands that network security, reliability, and efficiency are as important to small businesses as to large corporations but that small organizations don't have the leverage to invest heavily in information technology and internal service staffs. Progent's basic competitive advantage is that no network support firm can match Progent's ability to provide the IT support expertise your company needs when you require it and at prices you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your internal IT support group. This can reduce expenses and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Popular Areas of Expertise Supported by Progent for Companies in Westminster, Colorado
Progent's national group of industry certified experts offers assistance for virtually all facets of network systems used by businesses of all sizes. Technologies supported by Progent in and around Westminster include:
Service Delivery Alternatives for Westminster, Colorado Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support is built on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, reliable follow-up, and strict expense monitoring for an array of IT support delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to handle most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to deliver small businesses the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to register for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk Call Center with efficient phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited information technology funds and can provide scant management attention for handling IT support tasks, Progent's Helpdesk Services can be the most efficient option to ensure that business information networks stay productive. Read more concerning Progent's Help Desk Call Center services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for business applications such as financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and major system migrations, longer term projects such as management analytics application development and support, relational database application development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of reliability, security, and performance than is feasible using the type of in-house data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the world's biggest IT companies, Progent can save you the expense of building and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for customers to transfer to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow companies with mixed environments to benefit significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert online support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government regulations for IT data security and reporting.
The breadth and size of Progent's engineering staff offer a powerful set of benefits to customers trying to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This means that you get not just expert technical skills, but also a consultant with field-tested methods for solving actual IT problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no registration charge and asks no retainer for support services delivered during regular business hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for fast repairs. Another advantage of by-the-minute invoicing is that clients are less tempted to permit minor issues to fester until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by every consultant to each client. The practice of documenting and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small businesses who work with freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
If your Westminster, Colorado company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).