The Top 10 Reasons that Businesses Choose Progent

  1. You have immediate access to an unmatched pool of technical talent.
  2. Thousands of small and midsize businesses rely on Progent for network help.
  3. Progent's support staff has earned the industry's most prestigious certifications.
  4. Progent's focus is the underserved small business sector.
  5. Progent offers the stability, reliability, and consistency of a firm that has served small and midsize businesses for over 20 years.
  6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
  7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers.
  8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems.
  9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs.
  10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small and midsize businesses.


1. You have immediate access to an unmatched pool of technical talent
Progent offers the services of close to 100 seasoned engineers linked together in a worldwide virtual network to form an online technical support and IT consulting resource that gives your small business access to an effective skill set on a par with the in-house IT service organizations of the largest enterprises. Progent's broad range of available support services cover Microsoft, Linux, and Apple Mac platforms and include emergency one-time troubleshooting, comprehensive Help Desk outsourcing, security consulting, network architecture design, application programming, training, and project management.

For a look at the range of network support services provided to small businesses by Progent, visit IT for Small Businesses.

2. Thousands of small businesses rely on Progent for network help
Thousands of small business clients have put their trust in Progent to provide network support and have learned to rely on Progent to be available when there's a problem. Progent has been able to deliver the goods consistently by marshaling state-of-the-art remote support technology and by assembling a world-class support staff committed to solving problems. The ability to provide effective IT support affordably and reliably has allowed Progent to become one of the largest independent IT support firms in the United States focusing on the special needs of small businesses.

For a sample of testimonials by Progent's satisfied customers, visit Customer Testimonials.

3. Progent's support staff has earned the industry's most prestigious certifications
Progent's network support consultants have been awarded the IT industry's most prestigious certifications, and Progent requires and sponsors all support personnel to keep their certifications current and to earn additional certifications associated with their fields of expertise. Progent understands that credentials alone do not ensure great service, but Progent also believes that clients have a right to know that their technical service resources have verifiable training and tested knowledge in addition to hands-on experience so that Progent's customers can have confidence to engage Progent's service.

For a list of some of the key certifications earned by Progent's network support team, visit Industry Certifications.

4. Progent's focus is the underserved small business sector
Progent handles the technical problems of hundreds of small business clients every day and has assisted small organizations in every state in the U.S. as well as in many countries worldwide. This real-world experienced and small business focus has allowed Progent to become increasingly aware of the IT problems that confront small companies and increasingly skilled at resolving the entire range of network support issues they face. Progent's extensive experience providing in-depth support for small office networks has, for example, prompted Progent to become the first online support provider to offer small companies immediate and affordable remote access to a large pool of Cisco Certified Internetwork Experts (CCIEs) to help with the most challenging network infrastructure and security problems.

For detailed information about the support services available to small businesses from Progent's Cisco-certified CCIE engineers, visit Affordable Access to Cisco CCIE Engineers.

5. Progent offers the stability, reliability, and consistency of a firm that has served small businesses for over 20 years
Progent's management has witnessed and participated in the progress of IT technology as successive revolutions such as Windows, networking, the web, wireless networking, and ubiquitous messaging continuously transformed the way small companies do business. Progent's success stems largely from the ability to provide consistent and reliable technical services over the years by acting as a partner to small business clients as they deal with the challenges of incorporating increasingly complex computer technology into their business operations in ways that allow them to stay competitive.

To see the technical services background of Progent's founder, visit Les Kent's Professional Background.

6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
Small Businesses can initiate Progent's emergency network support services by phone, email, or web portal, depending on what is most convenient or comfortable. Progent does not require clients to go through long engagement processes with complex contracts or commit to retainers, minimum service utilization, initialization fees, or after hours surcharges. Conversely, clients can terminate services simply by not requesting more technical assistance. Progent will commit to service level agreements for ongoing IT support engagements. Easy engagement and termination policies protects clients from being locked in to onerous service contracts and motivates Progent to provide best-of-class service at all times in order to retain customer loyalty.

To see how easy it is to engage Progent's services or to sign up for immediate remote support for your network, visit Technical Support.

7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers

Progent bills at a competitive per-minute rate for network support services. For services provided during regular business hours, clients are not required to pay set up fees or monthly retainers and do not have to make minimum time commitments. Progent does not increase the billing rate for urgent service. Per-minute billing means that clients only pay for technical support services that they actually receive and are never faced with big bills for fast fixes. Progent's granular billing model combines with the efficiency of the Technical Response Center's veteran support staff to keep your IT service costs low and network availability high. In fact, the biggest cost benefit small businesses get by working with Progent is the "soft dollars" they save by minimizing the productivity and revenue losses that can result from network downtime.

For a detailed discussion of the advantages of Progent's pricing model, visit Progent's Value Pricing Model.

8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems
Progent provides detailed service reports for all consulting engagements. For emergency online jobs that are not completed on the first call (most of these calls are), Progent also provides periodic email updates as well as a web portal that makes it easy for customers to track the progress of their trouble tickets. Progent's service reporting process allows customers to archive the IT support history of their networks. This ensures that the work requested was performed, creates a database of support incidents that can assist clients in creating realistic IT budgets, and prevents situations where a freelance consultant either intentionally or unintentionally holds your network hostage by providing inadequate support documentation, making it difficult and expensive to change service providers. Progent's strict discipline of providing comprehensive service reports makes your network easier to support and manage and gives your business more flexibility as your computing needs evolve.

To learn more about Progent's service reporting policies and how they can benefit your business, see Full Documentation of IT Services.

9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs
Progent's core network support services are based on a proven Help Desk delivery model inspired by over 20 years of experience providing remote online troubleshooting and IT consulting to small businesses. The Help Desk model developed by Progent offers clients a powerful alternative to excessive reliance on independent freelance consultants by providing broad technical know-how shared by various service teams, optional 24x7 access to emergency technical support, fast escalation capability for the toughest problems, reliable service with consistent follow through, convenient options for requesting service, real-time status reporting via a web-based portal and automatic email notification, comprehensive service reporting, and efficient per-minute billing at competitive rates. The effectiveness of services provided by Progent's Technical Response Center, which is based on the Help Desk model, has allowed Progent to become one of the fastest growing independent remote IT service providers in the United States.

For a closer look at Progent's Help Desk model for providing network support and how it can help your small business, visit Progent's Help Desk Model for Service Delivery.

10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small businesses
Progent is a pioneer in providing enterprise-class IT support to small businesses. Progent's success in addressing the network support needs of the historically underserved small business market is the cumulative result of major technical and operational innovations that have stripped much of the traditional costs out of managing IT support, injected unprecedented technical expertise into the support process, and dramatically accelerated the solution cycle. Among Progent's innovations are a seamless virtual office environment that marshals the skills of a worldwide team of support experts and makes them available as an option on a 24x7 basis, a remote Help Desk delivery model that automates administrative tasks and eliminates wasted time in engaging support and delivering solutions, and an efficient per-minute pricing model that makes enterprise-class support services affordable to small and midsize companies. Progent was one of the first independent IT support firms to deploy Microsoft's System Center Operations Manager for proactive remote network monitoring, to aggregate managed services for blocking email-borne spam and viruses, and to recruit Cisco-certified CCIE engineers on a large scale to provide small businesses with high-level network troubleshooting expertise on demand.

To learn more about how Progent's Operations Manager-based network support packages for small businesses can save you money and improve network productivity, visit Progent's Network Support Packages.



An index of content::

  • 24-Hour Microsoft Windows Computer Consultant Vallejo Dixon Microsoft Network Computer Setup Vallejo Dixon, United States
  • At Home Workers Guidance nearby Seattle - Help Desk Call Center Augmentation Consulting Experts Seattle Bainbridge Island Issaquah Seattle Work at Home Employees Help Desk Solutions Consulting
  • Bakersfield Nephilim Ransomware Settlement Negotiation Services Bakersfield, Kern County Bakersfield NotPetya Crypto-Ransomware Settlement Negotiation Help Bakersfield California

  • Microsoft 365 Integration Integration Support
    Microsoft 365 Migration Information Technology Consulting

    Progent can help your business to understand the many subscription options offered with Microsoft 365, formerly branded Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid solutions that transparently combine local and cloud-based resources.

  • Bellevue Dharma Crypto-Ransomware Operational Recovery Bellevue Bellevue WannaCry Crypto-Ransomware Data-Recovery
  • Best Upgrade Norfolk Cisco Outsourcing Technology Norfolk-Virginia Beach
  • Biggest Ransomware Cleanup and Restore Franca, Ribeirão Preto Award Winning Ransomware Rebuild Ribeirao Preto, State of Sao Paulo
  • BlackBerry Software Small Business IT Consulting Companies Toledo BlackBerry Exchange Network Support Company Toledo, OH
  • Chesapeake, VA 24 Hour Tech Consultant BlackBerry Email BlackBerry Redirector Software Outsourcing Consultant Chesapeake Hampton Roads
  • Cisco Technical Support Firms Greensboro North Carolina Greensboro Piedmont Triad, USA After Hours Service Providers Cisco

  • After Hours Computer Engineer Cisco RADIUS Security
    Cisco Expert Remote Access Onsite Technical Support

    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the versatility to expand with your changing business needs. Progent's Cisco-Premier network experts are familiar with Cisco's complete line of products aimed at preventing data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.

  • Cisco VoIP Professionals Cisco Configuration Assistant Consulting
  • Computer Security CISSP Security Security Audit Services
  • Consulting Experts for IT Service Companies near me in Seattle - Transparent Short-Term Support Team Help King County Washington Consulting Services for Network Service Firms near Seattle - Transparent Temporary IT Support Assistance Seattle Kirkland Everett, WA, United States
  • Consulting SCOM 2012 Cloud Monitoring SCOM 2012 Migration IT Services
  • Consulting Services for Washington Computer Support Companies DC, US Consulting Experts for Washington Network Service Organizations Ronald Reagan Washington Airport DCA, United States
  • Consulting VMware SRM VMware VCDX Services

  • Microsoft Expert Application Monitoring Network Consultant
    After Hours IT Consulting Network Monitoring

    Remote 24x7 network monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can afford a degree of network stability that was previously reserved for large enterprises. Progent can provide several RMM solutions available as economical services designed to assist you to detect and fix a most network issues before they get big enough to disrupt your business.

  • Durham North Carolina, United States Durham Teleworkers Collaboration Technology Consulting Experts Work from Home Employees Durham Consulting - Collaboration Systems Consulting Services Durham
  • Top Small Office Computer Consulting Small Office
  • Durham Telecommuters Conferencing Solutions Consulting Services Durham Open Now Durham Offsite Workforce Video Conferencing Technology Consultants Durham, United States
  • Urgent Small Business Computer Network Support Company
  • Emergency Telecommuters Consulting Experts nearby Springfield - Backup Solutions Guidance Springfield, MA 24x7 Remote Workers Springfield Consultants - Data Protection Technology Consultants
  • Firewall Compliance Audit Melbourne Firewall IT Services Melbourne
  • Fort Myers Consultancy Services Company Computer Support Consultant Fort Myers-Port Charlotte
  • Fort Wayne Ransomware Sodinokibi Vulnerability Checkup Allen County Indiana Fort Wayne Crypto-Ransomware Avaddon Readiness Audit Fort Wayne Indiana
  • Glendale Locky CryptoLocker Assessment and Remediation Dallas County Glendale WannaCry CryptoLocker Repair Garland, TX

  • Helpdesk for Telecommuters Online Troubleshooting
    Technical Support Call Desk for at Home Workforce

    Progent has 20 years of background assisting small and medium-size businesses to design, implement, optimize, administer, and debug computer networks that incorporate a remote workforce.

  • Hartford, CT Exchange 2019 Small Office Computer Consulting Hartford Immediate Microsoft Exchange Computer Network Specialist
  • IT Outsourcing Companies Newark New Jersey Newark, NJ, Jersey City, NJ, Paterson, NJ, Elizabeth, NJ Small Office Network Consultant
  • Immediate Work at Home Employees Austin Consulting - Voice/Video Conferencing Systems Consulting Experts Austin, Travis County Austin Work at Home Employees Conferencing Technology Consulting Austin, TX, America

  • Wi-Fi RF Spectrum Analysis for Wi-Fi Support and Integration
    Wireless Site Survey Consulting

    Progent's Wi-Fi site survey services help you to design, install and troubleshoot a Wi-Fi LAN customized for your environment, offering you a WLAN that delivers the reception, speed, density, data protection, and hand-off ability your company requires.

  • Jundiaí, SP Jundiaí Sodinokibi Ransomware System-Rebuild Jundiaí DopplePaymer Crypto-Ransomware Operational-Recovery Jundiai, State of São Paulo
  • Largest Offsite Workforce Consulting Services nearby San Juan - Solutions Consulting Services San Juan Teleworkers Connectivity Consulting Experts San Juan, Puerto Rico
  • Locky Ransomware Hot Line Guarulhos, SP Spora Ransomware Hot Line Guarulhos, SP
  • Microsoft Dynamics GP (Great Plains) Chattanooga Dealer - Training Support Chattanooga, TN, US 24-7 Chattanooga Microsoft Dynamics GP-Software Customization Support Hamilton County Tennessee

  • Microsoft Windows 2000 Integration
    Windows 2000 Server Computer Engineer

    Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and information technology consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 configuration, update, and troubleshooting offerings include system planning, deployment, project management, on-site and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

  • Microsoft Dynamics GP-Great Plains Detroit Reseller - Upgrade Support Services Detroit, MI Detroit MS Dynamics GP-Great Plains Customization Expert Wayne County Michigan, USA
  • Microsoft SQL 2008 Computer Outsourcing Fairfield County Connecticut Fairfield County Connecticut IT Specialists SQL Server 2014
  • Microsoft SQL 2014 Security Consulting Huntsville, AL Microsoft SQL Server 2017 Server Troubleshoot Expert
  • Microsoft Windows 10 Evaluation Remote Troubleshooting Microsoft Windows 10 Assessment and Deployment Kit Consulting
  • New Haven Conti Ransomware Forensics Investigation New Haven County Connecticut New Haven Meriden Milford After Hours New Haven Hermes Ransomware Forensics
  • Offsite Workforce Allentown Expertise - Cloud Integration Technology Consulting Experts Allentown, PA, United States Allentown Pennsylvania Telecommuters Consulting and Support Services in Allentown - Cloud Integration Systems Guidance
  • Offsite Workforce Expertise in Salinas - Endpoint Management Solutions Consultants Salinas Monterey County Work from Home Employees Consulting and Support Services nearby Salinas - Management Systems Consulting Castroville, CA
  • Parsippany-Morris County, NJ Teleworkers Consulting and Support Services near me in Parsippany - Data Protection Technology Consulting 24-7 At Home Workforce Expertise - Parsippany - Data Protection Systems Consultants
  • Pasadena Lockbit Crypto-Ransomware Recovery Pasadena, TX Pasadena Ransomware Operational-Recovery Pasadena Baytown Missouri City
  • Providers Windows 2008 Server Columbus Windows Server 2016 Small Business IT Consulting Firm Franklin County Ohio
  • Ransomware Business Recovery Irvine, CA Top MongoLock Ransomware Hot Line Irvine Newport Beach California
  • Reading Dharma Crypto-Ransomware Settlement Support Reading Reading Crypto-Ransomware Settlement Consulting Borough of Reading
  • Remote Monitoring and Reporting Support and Integration Onsite Technical Support Application Monitoring
  • Remote Workers Expertise nearby Uniondale - IP Voice Systems Consulting Experts Uniondale-Long Island Uniondale At Home Workers VoIP Systems Assistance Uniondale-Garden City
  • Remote Workforce Consulting Services near Grand Rapids - Backup/Recovery Systems Consulting and Support Services Glendale, Los Angeles County Teleworkers Grand Rapids Guidance - Data Protection Systems Consultants Glendale, CA, United States
  • Rockville-North Bethesda, Maryland Rockville Dynamics GP Migration Help Microsoft Dynamics GP Rockville Vender - Recovery Development
  • Roseville Consulting Service Firm Designer Roseville
  • SQL 2014 Security Consulting Firm Computer Network Consultant SQL Server

  • 24-Hour CCIE Certified Support and Help Cisco RADIUS Security
    After Hours VPN Technical Support

    Cisco's network security and remote access products for small businesses provide a full range of manageable security solutions to help safeguard your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that align best with your business objectives.

  • San Jose Remote Workforce Management Tools Consulting Services San Jose - Sana Clara San Jose At Home Workforce Endpoint Management Systems Consulting Experts
  • San Rafael California At Home Workers San Rafael Consultants - IP Voice Technology Consulting and Support Services 24x7 Offsite Workforce Consulting Experts near San Rafael - VoIP Solutions Consulting Experts Marin County
  • Schaumburg Maze Ransomware Forensics Schaumburg-Deerfield, IL Schaumburg Ryuk Ransomware Forensics Investigation Schaumburg
  • Scottsdale Tempe Paradise Valley Technical Consultants Exchange Server 2010 Exchange Server 2016 Small Business IT Outsourcing Companies Scottsdale, Maricopa County
  • Security Consulting Company BlackBerry Smartphone Belo Horizonte Belo Horizonte, Minas Gerais BlackBerry Smartphone Small Business Computer Consulting Services
  • Sedgwick County Kansas Microsoft Windows Server 2019 On-site Support Windows Server 2016 Information Technology Consulting Wichita
  • Solaris IT Services Arizona, America Arizona Solaris Online Help
  • Sydney Sydney MongoLock Crypto-Ransomware Settlement Consulting Sydney DopplePaymer Crypto-Ransomware Negotiation Guidance
  • Tampa Telecommuters Endpoint Management Solutions Consulting Experts Tampa Bay Tampa Remote Workers Tampa Consultants - Endpoint Management Tools Consultants
  • Telecommuters Guidance - Springfield - Cloud Solutions Consulting Experts Springfield Chicopee Westfield At Home Workers Guidance near me in Springfield - Cloud Solutions Consulting and Support Services Springfield Holyoke Agawam
  • Small Business Computer Consulting Firms
  • Teleworkers Valencia Consulting and Support Services - Security Solutions Consulting Valencia, U.S.A. Valencia Telecommuters Network Security Solutions Consulting Experts Valencia

  • Lync Server 2013 Network Consultant
    Lync Server 2013 security Engineer

    Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications environment that permits a BYOD computing style with instant messaging, presence, audio/video and web conferencing with app sharing, and both IP and PSTN calling enabled for a wide range of desktop and mobile devices. Progent's certified Lync 2013 experts and system architects can assist your company to assess the advantages of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Office and Microsoft 365 apps such as Outlook and PowerPoint.

  • Temporary IT Support Staffing Services Consulting Services Curitiba, Parana Short-Term Network Support Staffing Support Consulting Specialist Curitiba
  • Toledo Small Office Network Consulting Services 24x7 Toledo-Maumee Small Office Network Consultants
  • Urgent Exchange Server 2013 Integration Consultant São Paulo-Itaim Bibi Sao Paulo Top Ranked Small Business IT Consultants Microsoft Exchange Server 2007
  • Windows Server 2012 PC Consulting Windows 2019 Server Systems Consultant Florianópolis, Santa Catarina
  • Work at Home Employees Assistance nearby Scottsdale - Help Desk Call Center Solutions Expertise Top Quality Scottsdale Work from Home Employees Help Desk Call Center Solutions Expertise Scottsdale Arizona, United States

  • Urgent Catalyst Wi-Fi Access Point Computer Consulting
    Cisco Certified Experts Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Configuration

    Progent's Cisco Catalyst Wi-Fi 6 Access Point experts can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.

  • Work at Home Employees Guidance near me in Alexandria - Help Desk Call Center Augmentation Assistance Alexandria Crystal City Alexandria Offsite Workforce Help Desk Solutions Guidance Alexandria Crystal City
  • Work from Home Employees Spokane Consulting - IP Voice Solutions Expertise Eastern Washington Spokane Remote Workers Spokane Assistance - IP Voice Systems Consulting and Support Services Spokane, WA

  • © 2002-2022 Progent Corporation. All rights reserved.