The Top 10 Reasons that Businesses Choose Progent

  1. You have immediate access to an unmatched pool of technical talent.
  2. Thousands of small and midsize businesses rely on Progent for network help.
  3. Progent's support staff has earned the industry's most prestigious certifications.
  4. Progent's focus is the underserved small business sector.
  5. Progent offers the stability, reliability, and consistency of a firm that has served small and midsize businesses for over 20 years.
  6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
  7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers.
  8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems.
  9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs.
  10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small and midsize businesses.


1. You have immediate access to an unmatched pool of technical talent
Progent offers the services of close to 100 seasoned engineers linked together in a worldwide virtual network to form an online technical support and IT consulting resource that gives your small business access to an effective skill set on a par with the in-house IT service organizations of the largest enterprises. Progent's broad range of available support services cover Microsoft, Linux, and Apple Mac platforms and include emergency one-time troubleshooting, comprehensive Help Desk outsourcing, security consulting, network architecture design, application programming, training, and project management.

For a look at the range of network support services provided to small businesses by Progent, visit IT for Small Businesses.

2. Thousands of small businesses rely on Progent for network help
Thousands of small business clients have put their trust in Progent to provide network support and have learned to rely on Progent to be available when there's a problem. Progent has been able to deliver the goods consistently by marshaling state-of-the-art remote support technology and by assembling a world-class support staff committed to solving problems. The ability to provide effective IT support affordably and reliably has allowed Progent to become one of the largest independent IT support firms in the United States focusing on the special needs of small businesses.

For a sample of testimonials by Progent's satisfied customers, visit Customer Testimonials.

3. Progent's support staff has earned the industry's most prestigious certifications
Progent's network support consultants have been awarded the IT industry's most prestigious certifications, and Progent requires and sponsors all support personnel to keep their certifications current and to earn additional certifications associated with their fields of expertise. Progent understands that credentials alone do not ensure great service, but Progent also believes that clients have a right to know that their technical service resources have verifiable training and tested knowledge in addition to hands-on experience so that Progent's customers can have confidence to engage Progent's service.

For a list of some of the key certifications earned by Progent's network support team, visit Industry Certifications.

4. Progent's focus is the underserved small business sector
Progent handles the technical problems of hundreds of small business clients every day and has assisted small organizations in every state in the U.S. as well as in many countries worldwide. This real-world experienced and small business focus has allowed Progent to become increasingly aware of the IT problems that confront small companies and increasingly skilled at resolving the entire range of network support issues they face. Progent's extensive experience providing in-depth support for small office networks has, for example, prompted Progent to become the first online support provider to offer small companies immediate and affordable remote access to a large pool of Cisco Certified Internetwork Experts (CCIEs) to help with the most challenging network infrastructure and security problems.

For detailed information about the support services available to small businesses from Progent's Cisco-certified CCIE engineers, visit Affordable Access to Cisco CCIE Engineers.

5. Progent offers the stability, reliability, and consistency of a firm that has served small businesses for over 20 years
Progent's management has witnessed and participated in the progress of IT technology as successive revolutions such as Windows, networking, the web, wireless networking, and ubiquitous messaging continuously transformed the way small companies do business. Progent's success stems largely from the ability to provide consistent and reliable technical services over the years by acting as a partner to small business clients as they deal with the challenges of incorporating increasingly complex computer technology into their business operations in ways that allow them to stay competitive.

To see the technical services background of Progent's founder, visit Les Kent's Professional Background.

6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
Small Businesses can initiate Progent's emergency network support services by phone, email, or web portal, depending on what is most convenient or comfortable. Progent does not require clients to go through long engagement processes with complex contracts or commit to retainers, minimum service utilization, initialization fees, or after hours surcharges. Conversely, clients can terminate services simply by not requesting more technical assistance. Progent will commit to service level agreements for ongoing IT support engagements. Easy engagement and termination policies protects clients from being locked in to onerous service contracts and motivates Progent to provide best-of-class service at all times in order to retain customer loyalty.

To see how easy it is to engage Progent's services or to sign up for immediate remote support for your network, visit Technical Support.

7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers

Progent bills at a competitive per-minute rate for network support services. For services provided during regular business hours, clients are not required to pay set up fees or monthly retainers and do not have to make minimum time commitments. Progent does not increase the billing rate for urgent service. Per-minute billing means that clients only pay for technical support services that they actually receive and are never faced with big bills for fast fixes. Progent's granular billing model combines with the efficiency of the Technical Response Center's veteran support staff to keep your IT service costs low and network availability high. In fact, the biggest cost benefit small businesses get by working with Progent is the "soft dollars" they save by minimizing the productivity and revenue losses that can result from network downtime.

For a detailed discussion of the advantages of Progent's pricing model, visit Progent's Value Pricing Model.

8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems
Progent provides detailed service reports for all consulting engagements. For emergency online jobs that are not completed on the first call (most of these calls are), Progent also provides periodic email updates as well as a web portal that makes it easy for customers to track the progress of their trouble tickets. Progent's service reporting process allows customers to archive the IT support history of their networks. This ensures that the work requested was performed, creates a database of support incidents that can assist clients in creating realistic IT budgets, and prevents situations where a freelance consultant either intentionally or unintentionally holds your network hostage by providing inadequate support documentation, making it difficult and expensive to change service providers. Progent's strict discipline of providing comprehensive service reports makes your network easier to support and manage and gives your business more flexibility as your computing needs evolve.

To learn more about Progent's service reporting policies and how they can benefit your business, see Full Documentation of IT Services.

9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs
Progent's core network support services are based on a proven Help Desk delivery model inspired by over 20 years of experience providing remote online troubleshooting and IT consulting to small businesses. The Help Desk model developed by Progent offers clients a powerful alternative to excessive reliance on independent freelance consultants by providing broad technical know-how shared by various service teams, optional 24x7 access to emergency technical support, fast escalation capability for the toughest problems, reliable service with consistent follow through, convenient options for requesting service, real-time status reporting via a web-based portal and automatic email notification, comprehensive service reporting, and efficient per-minute billing at competitive rates. The effectiveness of services provided by Progent's Technical Response Center, which is based on the Help Desk model, has allowed Progent to become one of the fastest growing independent remote IT service providers in the United States.

For a closer look at Progent's Help Desk model for providing network support and how it can help your small business, visit Progent's Help Desk Model for Service Delivery.

10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small businesses
Progent is a pioneer in providing enterprise-class IT support to small businesses. Progent's success in addressing the network support needs of the historically underserved small business market is the cumulative result of major technical and operational innovations that have stripped much of the traditional costs out of managing IT support, injected unprecedented technical expertise into the support process, and dramatically accelerated the solution cycle. Among Progent's innovations are a seamless virtual office environment that marshals the skills of a worldwide team of support experts and makes them available as an option on a 24x7 basis, a remote Help Desk delivery model that automates administrative tasks and eliminates wasted time in engaging support and delivering solutions, and an efficient per-minute pricing model that makes enterprise-class support services affordable to small and midsize companies. Progent was one of the first independent IT support firms to deploy Microsoft's System Center Operations Manager for proactive remote network monitoring, to aggregate managed services for blocking email-borne spam and viruses, and to recruit Cisco-certified CCIE engineers on a large scale to provide small businesses with high-level network troubleshooting expertise on demand.

To learn more about how Progent's Operations Manager-based network support packages for small businesses can save you money and improve network productivity, visit Progent's Network Support Packages.



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