The Top 10 Reasons that Businesses Choose Progent

  1. You have immediate access to an unmatched pool of technical talent.
  2. Thousands of small and midsize businesses rely on Progent for network help.
  3. Progent's support staff has earned the industry's most prestigious certifications.
  4. Progent's focus is the underserved small business sector.
  5. Progent offers the stability, reliability, and consistency of a firm that has served small and midsize businesses for over 20 years.
  6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
  7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers.
  8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems.
  9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs.
  10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small and midsize businesses.

1. You have immediate access to an unmatched pool of technical talent
Progent offers the services of close to 100 seasoned engineers linked together in a worldwide virtual network to form an online technical support and IT consulting resource that gives your small business access to an effective skill set on a par with the in-house IT service organizations of the largest enterprises. Progent's broad range of available support services cover Microsoft, Linux, and Apple Mac platforms and include emergency one-time troubleshooting, comprehensive Help Desk outsourcing, security consulting, network architecture design, application programming, training, and project management.

For a look at the range of network support services provided to small businesses by Progent, visit IT for Small Businesses.

2. Thousands of small businesses rely on Progent for network help
Thousands of small business clients have put their trust in Progent to provide network support and have learned to rely on Progent to be available when there's a problem. Progent has been able to deliver the goods consistently by marshaling state-of-the-art remote support technology and by assembling a world-class support staff committed to solving problems. The ability to provide effective IT support affordably and reliably has allowed Progent to become one of the largest independent IT support firms in the United States focusing on the special needs of small businesses.

For a sample of testimonials by Progent's satisfied customers, visit Customer Testimonials.

3. Progent's support staff has earned the industry's most prestigious certifications
Progent's network support consultants have been awarded the IT industry's most prestigious certifications, and Progent requires and sponsors all support personnel to keep their certifications current and to earn additional certifications associated with their fields of expertise. Progent understands that credentials alone do not ensure great service, but Progent also believes that clients have a right to know that their technical service resources have verifiable training and tested knowledge in addition to hands-on experience so that Progent's customers can have confidence to engage Progent's service.

For a list of some of the key certifications earned by Progent's network support team, visit Industry Certifications.

4. Progent's focus is the underserved small business sector
Progent handles the technical problems of hundreds of small business clients every day and has assisted small organizations in every state in the U.S. as well as in many countries worldwide. This real-world experienced and small business focus has allowed Progent to become increasingly aware of the IT problems that confront small companies and increasingly skilled at resolving the entire range of network support issues they face. Progent's extensive experience providing in-depth support for small office networks has, for example, prompted Progent to become the first online support provider to offer small companies immediate and affordable remote access to a large pool of Cisco Certified Internetwork Experts (CCIEs) to help with the most challenging network infrastructure and security problems.

For detailed information about the support services available to small businesses from Progent's Cisco-certified CCIE engineers, visit Affordable Access to Cisco CCIE Engineers.

5. Progent offers the stability, reliability, and consistency of a firm that has served small businesses for over 20 years
Progent's management has witnessed and participated in the progress of IT technology as successive revolutions such as Windows, networking, the web, wireless networking, and ubiquitous messaging continuously transformed the way small companies do business. Progent's success stems largely from the ability to provide consistent and reliable technical services over the years by acting as a partner to small business clients as they deal with the challenges of incorporating increasingly complex computer technology into their business operations in ways that allow them to stay competitive.

To see the technical services background of Progent's founder, visit Les Kent's Professional Background.

6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
Small Businesses can initiate Progent's emergency network support services by phone, email, or web portal, depending on what is most convenient or comfortable. Progent does not require clients to go through long engagement processes with complex contracts or commit to retainers, minimum service utilization, initialization fees, or after hours surcharges. Conversely, clients can terminate services simply by not requesting more technical assistance. Progent will commit to service level agreements for ongoing IT support engagements. Easy engagement and termination policies protects clients from being locked in to onerous service contracts and motivates Progent to provide best-of-class service at all times in order to retain customer loyalty.

To see how easy it is to engage Progent's services or to sign up for immediate remote support for your network, visit Technical Support.

7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers

Progent bills at a competitive per-minute rate for network support services. For services provided during regular business hours, clients are not required to pay set up fees or monthly retainers and do not have to make minimum time commitments. Progent does not increase the billing rate for urgent service. Per-minute billing means that clients only pay for technical support services that they actually receive and are never faced with big bills for fast fixes. Progent's granular billing model combines with the efficiency of the Technical Response Center's veteran support staff to keep your IT service costs low and network availability high. In fact, the biggest cost benefit small businesses get by working with Progent is the "soft dollars" they save by minimizing the productivity and revenue losses that can result from network downtime.

For a detailed discussion of the advantages of Progent's pricing model, visit Progent's Value Pricing Model.

8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems
Progent provides detailed service reports for all consulting engagements. For emergency online jobs that are not completed on the first call (most of these calls are), Progent also provides periodic email updates as well as a web portal that makes it easy for customers to track the progress of their trouble tickets. Progent's service reporting process allows customers to archive the IT support history of their networks. This ensures that the work requested was performed, creates a database of support incidents that can assist clients in creating realistic IT budgets, and prevents situations where a freelance consultant either intentionally or unintentionally holds your network hostage by providing inadequate support documentation, making it difficult and expensive to change service providers. Progent's strict discipline of providing comprehensive service reports makes your network easier to support and manage and gives your business more flexibility as your computing needs evolve.

To learn more about Progent's service reporting policies and how they can benefit your business, see Full Documentation of IT Services.

9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs
Progent's core network support services are based on a proven Help Desk delivery model inspired by over 20 years of experience providing remote online troubleshooting and IT consulting to small businesses. The Help Desk model developed by Progent offers clients a powerful alternative to excessive reliance on independent freelance consultants by providing broad technical know-how shared by various service teams, optional 24x7 access to emergency technical support, fast escalation capability for the toughest problems, reliable service with consistent follow through, convenient options for requesting service, real-time status reporting via a web-based portal and automatic email notification, comprehensive service reporting, and efficient per-minute billing at competitive rates. The effectiveness of services provided by Progent's Technical Response Center, which is based on the Help Desk model, has allowed Progent to become one of the fastest growing independent remote IT service providers in the United States.

For a closer look at Progent's Help Desk model for providing network support and how it can help your small business, visit Progent's Help Desk Model for Service Delivery.

10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small businesses
Progent is a pioneer in providing enterprise-class IT support to small businesses. Progent's success in addressing the network support needs of the historically underserved small business market is the cumulative result of major technical and operational innovations that have stripped much of the traditional costs out of managing IT support, injected unprecedented technical expertise into the support process, and dramatically accelerated the solution cycle. Among Progent's innovations are a seamless virtual office environment that marshals the skills of a worldwide team of support experts and makes them available as an option on a 24x7 basis, a remote Help Desk delivery model that automates administrative tasks and eliminates wasted time in engaging support and delivering solutions, and an efficient per-minute pricing model that makes enterprise-class support services affordable to small and midsize companies. Progent was one of the first independent IT support firms to deploy Microsoft's System Center Operations Manager for proactive remote network monitoring, to aggregate managed services for blocking email-borne spam and viruses, and to recruit Cisco-certified CCIE engineers on a large scale to provide small businesses with high-level network troubleshooting expertise on demand.

To learn more about how Progent's Operations Manager-based network support packages for small businesses can save you money and improve network productivity, visit Progent's Network Support Packages.

An index of content::

  • 24-7 Consultancy Firm Cisco Cisco Outsourcing IT Roseville, CA
  • Small Business Computer Services
  • After Hours Virtual Machine Hosting Engineer 24x7x365 ProSight Virtual Hosting Consultant
  • After Hours Windows Server 2012 R2 On Site service Miami Florida, America Windows Server 2012 R2 Networking Firms South Florida
  • Anchorage WannaCry Ransomware Forensics Analysis Anchorage Alaska Anchorage Avaddon Crypto-Ransomware Forensics Analysis Anchorage Alaska

  • Navision Help and Support
    MRP Coding

    Besides offering the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training tailored to address your specific requirements. Progent's consultants also can show you how to build and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.

  • Android and Skype for Business integration Support and Setup Online Help Android and Office integration
  • At Home Workforce Dallas Assistance - Call Desk Augmentation Consulting Dallas Fort Worth At Home Workforce Consulting and Support Services near Dallas - Help Desk Call Center Solutions Consulting and Support Services Dallas Texas, United States
  • Award Winning Exchange Server 2016 Networking Group Sacramento - North Highlands Microsoft Exchange Tech Consulting Roseville, CA
  • Biggest Walnut Creek At Home Workers Endpoint Management Systems Consulting At Home Workforce Guidance - Walnut Creek - Endpoint Management Tools Consulting Experts Concord California, United States
  • Small Business Small Office Network Consulting Services
  • BlackBerry Email Network Setup Long Beach, CA Long Beach Southern California BlackBerry Security Consultants

  • 24-Hour MS SQL Security Certification
    24-Hour Setup and Support SQL Server

    Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer experts and network users, lessening the difficulty of creating, deploying, administering, and using enterprise information and database programs in environments ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

  • BlackBerry Exchange Small Business Computer Consulting Group Dayton, OH BlackBerry BES Server Computer Support Companies Dayton
  • CISA Certified Security Expert Consulting Organization Microsoft Windows 7 Upgrade Windows 7 Migration Technical Consultant
  • Small Office Consultancy Services Group
  • Certified Microsoft Partner Technical Support Organizations Microsoft Certified Partner Information Technology Consulting Firms
  • Design Consultant Help Desk Joliet Illinois Joliet, IL Microsoft Exchange Onsite and Remote Support
  • Fargo North Dakota Windows Server 2016 Professional Services Remote Support Services Windows Server 2012 R2 Fargo-Fargo, ND
  • Fort Myers Sodinokibi Ransomware Forensics Investigation Fort Myers, FL, United States Fort Myers MongoLock Ransomware Forensics Investigation Fort Myers-Estero
  • PC Consulting Small Business
  • Guadalajara Microsoft Dynamics GP Upgrade Support Services Guadalajara Dynamics GP Upgrade Experts Guadalajara, Mexico
  • Indianapolis, IN Small Business Network Consulting Firms Support Organization Indianapolis, Fort Wayne, Gary, IN
  • Integration Group Cisco Seaside Cisco Software Support Monterey, CA, United States
  • Jackson, Mississippi Support Outsourcing Services Cisco and Microsoft Mississippi Specialist
  • Small Business On-site IT Support
  • Joinville Short Term IT Staffing Support Joinville, SC Joinville IT Staff Augmentation Support Services
  • Small Office Information Technology Outsourcing
  • Lawrence MA-Manchester NH MS Dynamics GP-Software Lawrence Reseller - Upgrade Support Microsoft Dynamics GP Gold Partner nearby Lawrence - Implementation Outsourcing Lawrence, Massachusetts-Manchester, New Hampshire
  • Lubbock Work at Home Employees Endpoint Management Solutions Consulting Services Lubbock, TX Teleworkers Lubbock Consulting Experts - Management Tools Assistance Lubbock
  • MS Dynamics GP-Great Plains Mexico City Supplier - SQL Server Expert Mexico City, La Magdalena Contreras Mexico City, Benito Juárez, CDMX MS Dynamics GP (Great Plains) Mexico City Partner - SQL Server Development
  • Microsoft Certified Milwaukee, Wisconsin Computer Support Consultants Milwaukee-Racine Small Business Network Consulting Group
  • Microsoft Dynamics GP El Paso Gold Partner - SQL Server Development El Paso Texas Dynamics GP Vender in El Paso - Migration Development El Paso County Texas
  • Microsoft Windows Onsite Support Springfield, Greene County Top Ranked Tech Outsourcing Urgent Network
  • Microsoft and Apple Computer Services Savannah, GA Microsoft and Cisco Consultancies Savannah Georgia
  • Microsoft and Cisco Certified Software Consulting Services Austin, TX Microsoft and Cisco Certified Expert Austin IT Consulting Firm
  • Minnetonka Offsite Workforce Endpoint Security Systems Consulting and Support Services Minnetonka-Eden Prairie, MN, United States Minnetonka-Hennepin County, Minnesota, United States Remote Workers Expertise nearby Minnetonka - Security Systems Consultants

  • Web Commerce Engineer
    24x7 Contract Programmer JAVA

    If you want to revamp your corporate web site, build internal webs for purposes such as human resources or worker training, establish a high-impact web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can supply skilled and experienced web developers. Progent's consultants can also show you how to design and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your web solutions.

  • Network Engineer Contract California Central Valley Job Opportunities Microsoft MCSA Consultant Davis, CA, America

  • Consulting Email Virus Signature
    Services Email Anti-fraud Intelligence

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

  • New Orleans Ryuk Crypto-Ransomware Infection Mitigation New Orleans Louisiana New Orleans WannaCry Ransomware Recovery
  • Norfolk Chesapeake Network Security Auditor Firewall Security Security Auditor Norfolk, VA

  • OS X Technical Support Consultants
    macOS Small Business IT Consulting Company

    Progent provides national remote help and consulting services for businesses that run Apple macOS and OS X networks or whose IT systems include a combination of Apple Mac and Microsoft Windows technology. Progent's experts offer macOS and OS X users a variety of services such as desktop assistance, migration to the latest edition of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Remote network consulting provides optimum return for your IT budget by preserving user productivity and limiting the time charged for computer analysis and repair. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by traveling to your site. In most of situations your IT issues can be remediated by telephone or through a mix of telephone support and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA certified security professionals to assist you with the toughest system issues.

  • Offsite Workforce Los Angeles Consulting Services - Voice/Video Conferencing Systems Consulting 24/7 Work at Home Employees Expertise near Los Angeles - Voice/Video Conferencing Solutions Consulting Services Los Angeles, Southern California
  • Offsite Workforce Providence Consulting and Support Services - Infrastructure Consulting and Support Services Providence County Rhode Island, America Providence Work from Home Employees Setup Consulting Experts Providence Rhode Island
  • Pittsburgh Microsoft Support Part-Time Job Job Opportunities Microsoft Consultant Pittsburgh
  • Professional Microsoft SharePoint Server 2013 Brasília, DF 24/7 Consultant SharePoint 2010
  • Progent Management Computer Support Companies Progent Management Remote Technical Support
  • RIM BlackBerry Small Business Computer Consulting Firms Chatsworth, US Design Consultants BlackBerry Professional Software Chatsworth-Canoga Park, CA, US
  • Remote Workers Assistance near Omaha - Video Conferencing Solutions Consulting Omaha Nebraska Urgent Omaha Offsite Workforce Video Conferencing Solutions Guidance Omaha Council Bluffs, United States
  • Remote Workers Consulting Experts nearby Wichita - Endpoint Security Solutions Consulting Wichita, KS Wichita Teleworkers Cybersecurity Systems Consulting Experts Wichita, KS
  • Remote Workers Consulting near Seattle - Help Desk Outsourcing Consulting Services Seattle Renton SeaTac Kent, Washington Seattle Telecommuters Call Desk Augmentation Consulting Experts Seattle, WA
  • Rochester Remote Workforce Endpoint Management Systems Consultants Western New York Rochester Telecommuters Rochester Expertise - Endpoint Management Solutions Assistance Rochester
  • Router patch management Professional Consulting Patch management

  • Specialists 64-bit Migration
    64-bit Migration Services

    Progent’s Microsoft-expert engineers can assist your organization to enhance your application servers and/or desktops from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit computing, plan an efficient upgrade strategy that reduces operational disruptions, and provide inexpensive, expert remote help to assist your organization to install 64-bit operating systems and application software on your current computers.

  • Saddle Brook Sodinokibi Crypto-Ransomware Forensics Saddle Brook-Teterboros Saddle Brook Conti Crypto-Ransomware Forensics Saddle Brook-Teterboros, United States
  • San Bernardino Netwalker Ransomware Cleanup San Bernardino San Bernardino Ryuk Crypto-Ransomware Recovery Consultants San Bernardino County California

  • VBA for Mac Engineer
    24/7 Visual Basic for Mac Help and Support

    Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar business programs. Progent's Apple-certified Mac experts can help you configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows platforms so that Mac users can access the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support networks that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which intentionally restrict collaboration between Apple Mac and Windows users.

  • Santiago Snatch Crypto-Ransomware Remediation Ñuñoa, Región Metropolitana Santiago DopplePaymer Ransomware Business Recovery Santiago
  • Security Audit Services CISSP Sheffield-Manchester Security Network Consultant Manchester, North West England
  • Security Consultancy Firewall Memphis, TN Security Information Technology Consulting Memphis, TN
  • Small Business Computer Consulting Group Cisco Cisco Computer Consultancy Companies Oklahoma - Oklahoma City, OK, Tulsa, OK, Norman, OK, Lawton, OK
  • Tech Support For Small Business Emeryville Berkeley Computer Network Providers
  • Technology Professional CISSP Certified Cybersecurity CISSP Certified Security Systems Engineer Technology Professional
  • Telecommuters Consulting Services near me in Tukwila - Data Protection Solutions Assistance Tukwila, USA Teleworkers Tukwila Consultants - Backup/Recovery Technology Consulting
  • Teleworkers Boise Guidance - Endpoint Management Solutions Consulting Services Boise Idaho, America Telecommuters Boise Expertise - Endpoint Management Tools Consulting Boise, Ada County
  • Teleworkers Consulting Experts - Raleigh - Backup/Restore Technology Consulting Services Teleworkers Consulting Experts near Raleigh - Data Protection Solutions Expertise Raleigh Durham Chapel Hill, US
  • Migration Company Small Office
  • Toledo, OH Remote Workers Toledo Assistance - Management Systems Assistance Teleworkers Consulting Services nearby Toledo - Management Solutions Consulting Experts Toledo Ohio
  • Tulsa Consulting Support for Computer Support Companies Tulsa 24x7x365 Tulsa Specialists for IT Service Organizations Tulsa, OK
  • Uberlândia, MG Network Consulting Redhat Linux, Sun Solaris, UNIX Mandrake Linux, Sun Solaris, UNIX Information Technology Consulting

  • Wireless Site Survey On-site Technical Support
    On-premises Wireless Site Survey Online Technical Support

    Progent's wireless site survey and predictive modeling help you to plan, implement and debug a Wi-Fi network adapted to your environment, offering you a wireless solution that has the coverage, speed, capacity, QoS, data protection, and hand-off capability your company requires. Wi-Fi site survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and onsite survey services for confirming, optimizing, and troubleshooting a functioning wireless network.

  • VMware Workspace ONE Endpoint Management Small Business IT Support Desktop Update Automation Network Consult
  • Waltham Ryuk Crypto-Ransomware Business Recovery Services Waltham-Framingham, America Waltham Conti Ransomware Operational Recovery Waltham-Hyde Park, Massachusetts
  • Windows 7 IT Consultant Windows 7 IT Services

  • 24x7x365 Virtual Help Desk Remote Support Services
    Supplemental Helpdesk Onsite Technical Support

    Progent provides three essential types of Help Desk services including Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals gives your clients easy access to a dependable support resource with years of experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Call Center a respected image as a key contributor to business performance. Progent's target is to resolve rather than simply record problems.

    © 2002-2022 Progent Corporation. All rights reserved.