The Top 10 Reasons that Businesses Choose Progent

  1. You have immediate access to an unmatched pool of technical talent.
  2. Thousands of small and midsize businesses rely on Progent for network help.
  3. Progent's support staff has earned the industry's most prestigious certifications.
  4. Progent's focus is the underserved small business sector.
  5. Progent offers the stability, reliability, and consistency of a firm that has served small and midsize businesses for over 20 years.
  6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
  7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers.
  8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems.
  9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs.
  10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small and midsize businesses.


1. You have immediate access to an unmatched pool of technical talent
Progent offers the services of close to 100 seasoned engineers linked together in a worldwide virtual network to form an online technical support and IT consulting resource that gives your small business access to an effective skill set on a par with the in-house IT service organizations of the largest enterprises. Progent's broad range of available support services cover Microsoft, Linux, and Apple Mac platforms and include emergency one-time troubleshooting, comprehensive Help Desk outsourcing, security consulting, network architecture design, application programming, training, and project management.

For a look at the range of network support services provided to small businesses by Progent, visit IT for Small Businesses.

2. Thousands of small businesses rely on Progent for network help
Thousands of small business clients have put their trust in Progent to provide network support and have learned to rely on Progent to be available when there's a problem. Progent has been able to deliver the goods consistently by marshaling state-of-the-art remote support technology and by assembling a world-class support staff committed to solving problems. The ability to provide effective IT support affordably and reliably has allowed Progent to become one of the largest independent IT support firms in the United States focusing on the special needs of small businesses.

For a sample of testimonials by Progent's satisfied customers, visit Customer Testimonials.

3. Progent's support staff has earned the industry's most prestigious certifications
Progent's network support consultants have been awarded the IT industry's most prestigious certifications, and Progent requires and sponsors all support personnel to keep their certifications current and to earn additional certifications associated with their fields of expertise. Progent understands that credentials alone do not ensure great service, but Progent also believes that clients have a right to know that their technical service resources have verifiable training and tested knowledge in addition to hands-on experience so that Progent's customers can have confidence to engage Progent's service.

For a list of some of the key certifications earned by Progent's network support team, visit Industry Certifications.

4. Progent's focus is the underserved small business sector
Progent handles the technical problems of hundreds of small business clients every day and has assisted small organizations in every state in the U.S. as well as in many countries worldwide. This real-world experienced and small business focus has allowed Progent to become increasingly aware of the IT problems that confront small companies and increasingly skilled at resolving the entire range of network support issues they face. Progent's extensive experience providing in-depth support for small office networks has, for example, prompted Progent to become the first online support provider to offer small companies immediate and affordable remote access to a large pool of Cisco Certified Internetwork Experts (CCIEs) to help with the most challenging network infrastructure and security problems.

For detailed information about the support services available to small businesses from Progent's Cisco-certified CCIE engineers, visit Affordable Access to Cisco CCIE Engineers.

5. Progent offers the stability, reliability, and consistency of a firm that has served small businesses for over 20 years
Progent's management has witnessed and participated in the progress of IT technology as successive revolutions such as Windows, networking, the web, wireless networking, and ubiquitous messaging continuously transformed the way small companies do business. Progent's success stems largely from the ability to provide consistent and reliable technical services over the years by acting as a partner to small business clients as they deal with the challenges of incorporating increasingly complex computer technology into their business operations in ways that allow them to stay competitive.

To see the technical services background of Progent's founder, visit Les Kent's Professional Background.

6. A simple engagement model makes it easy to initiate and terminate service — and keeps us on our toes!
Small Businesses can initiate Progent's emergency network support services by phone, email, or web portal, depending on what is most convenient or comfortable. Progent does not require clients to go through long engagement processes with complex contracts or commit to retainers, minimum service utilization, initialization fees, or after hours surcharges. Conversely, clients can terminate services simply by not requesting more technical assistance. Progent will commit to service level agreements for ongoing IT support engagements. Easy engagement and termination policies protects clients from being locked in to onerous service contracts and motivates Progent to provide best-of-class service at all times in order to retain customer loyalty.

To see how easy it is to engage Progent's services or to sign up for immediate remote support for your network, visit Technical Support.

7. Progent offers excellent value through affordable, by-the-minute billing with no minimums, commitments, or retainers

Progent bills at a competitive per-minute rate for network support services. For services provided during regular business hours, clients are not required to pay set up fees or monthly retainers and do not have to make minimum time commitments. Progent does not increase the billing rate for urgent service. Per-minute billing means that clients only pay for technical support services that they actually receive and are never faced with big bills for fast fixes. Progent's granular billing model combines with the efficiency of the Technical Response Center's veteran support staff to keep your IT service costs low and network availability high. In fact, the biggest cost benefit small businesses get by working with Progent is the "soft dollars" they save by minimizing the productivity and revenue losses that can result from network downtime.

For a detailed discussion of the advantages of Progent's pricing model, visit Progent's Value Pricing Model.

8. Detailed service documentation and web based-tracking lets you know exactly what is being done to fix your problems
Progent provides detailed service reports for all consulting engagements. For emergency online jobs that are not completed on the first call (most of these calls are), Progent also provides periodic email updates as well as a web portal that makes it easy for customers to track the progress of their trouble tickets. Progent's service reporting process allows customers to archive the IT support history of their networks. This ensures that the work requested was performed, creates a database of support incidents that can assist clients in creating realistic IT budgets, and prevents situations where a freelance consultant either intentionally or unintentionally holds your network hostage by providing inadequate support documentation, making it difficult and expensive to change service providers. Progent's strict discipline of providing comprehensive service reports makes your network easier to support and manage and gives your business more flexibility as your computing needs evolve.

To learn more about Progent's service reporting policies and how they can benefit your business, see Full Documentation of IT Services.

9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs
Progent's core network support services are based on a proven Help Desk delivery model inspired by over 20 years of experience providing remote online troubleshooting and IT consulting to small businesses. The Help Desk model developed by Progent offers clients a powerful alternative to excessive reliance on independent freelance consultants by providing broad technical know-how shared by various service teams, optional 24x7 access to emergency technical support, fast escalation capability for the toughest problems, reliable service with consistent follow through, convenient options for requesting service, real-time status reporting via a web-based portal and automatic email notification, comprehensive service reporting, and efficient per-minute billing at competitive rates. The effectiveness of services provided by Progent's Technical Response Center, which is based on the Help Desk model, has allowed Progent to become one of the fastest growing independent remote IT service providers in the United States.

For a closer look at Progent's Help Desk model for providing network support and how it can help your small business, visit Progent's Help Desk Model for Service Delivery.

10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small businesses
Progent is a pioneer in providing enterprise-class IT support to small businesses. Progent's success in addressing the network support needs of the historically underserved small business market is the cumulative result of major technical and operational innovations that have stripped much of the traditional costs out of managing IT support, injected unprecedented technical expertise into the support process, and dramatically accelerated the solution cycle. Among Progent's innovations are a seamless virtual office environment that marshals the skills of a worldwide team of support experts and makes them available as an option on a 24x7 basis, a remote Help Desk delivery model that automates administrative tasks and eliminates wasted time in engaging support and delivering solutions, and an efficient per-minute pricing model that makes enterprise-class support services affordable to small and midsize companies. Progent was one of the first independent IT support firms to deploy Microsoft's System Center Operations Manager for proactive remote network monitoring, to aggregate managed services for blocking email-borne spam and viruses, and to recruit Cisco-certified CCIE engineers on a large scale to provide small businesses with high-level network troubleshooting expertise on demand.

To learn more about how Progent's Operations Manager-based network support packages for small businesses can save you money and improve network productivity, visit Progent's Network Support Packages.



An index of content::

  • 24-7 Exchange Integration Firms Arizona - Phoenix, AZ, Tucson, AZ, Mesa, AZ, Glendale, AZ, Scottsdale, AZ Network Support Consulting Exchange Phoenix, Maricopa County, Arizona
  • Active Directory Health Check Specialist Active Directory Assessment Consult
  • At Home Workers Consulting Experts - Indianapolis - Collaboration Systems Expertise Marion County Indiana Offsite Workforce Assistance nearby Indianapolis - Collaboration Systems Assistance

  • Amazon MWS integration Design Firms
    Best Amazon Marketplace Web Service programming Programming Company

    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

  • Configuration Services Small Office
  • At Home Workforce St. Louis Assistance - Collaboration Technology Consultants St Louis St Louis St Charles Jefferson Franklin, United States St. Louis Telecommuters Collaboration Systems Consulting Experts
  • Small Office Integration Specialists
  • Bellevue, WA Teleworkers Consulting - Bellevue - Call Desk Outsourcing Expertise Bellevue At Home Workers Call Desk Outsourcing Consulting and Support Services Bellevue, WA, United States
  • Cincinnati Ohio 24/7 Telecommuters Cincinnati Consulting - Conferencing Systems Consulting Remote Workforce Consulting nearby Cincinnati - Voice/Video Conferencing Solutions Consulting Experts Cincinnati Milford, America
  • Cisco Security Consulting Baltimore, Washington DC, Maryland Cisco On-Call Services Maryland
  • Cisco Small Office Network Consultants Webster, TX Open Now Cisco System Consulting Webster, United States
  • Compensation for Microsoft Consultants Freelance Jobs Compensation for Cisco Consulting Contractor Job
  • Consulting Services for Detroit Network Service Firms Detroit, MI Detroit 24 Hour Consulting Expertise for Network Service Companies nearby Detroit - Seamless Temporary Support Staff Expansion
  • Cuyahoga County Ohio Microsoft MCDBA Remote Consultant Job Opening Contractor Jobs Cisco CCIE CCNA CCDP CCNP CCIP CCSP CCVP Support
  • Dallas Offsite Workforce Connectivity Solutions Consultants Downtown Dallas Dallas Work from Home Employees Connectivity Consultants Dallas DFW

  • Progent Phone Numbers
    24-Hour Progent Phone Numbers

    For small organizations interested in Progent's network support outsourcing, design expertise, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.

  • Debian Linux, Sun Solaris, UNIX Remote Support Services Leeds, West Yorkshire Gentoo Linux, Sun Solaris, UNIX Remote Technical Support Leeds
  • Small Office Network Consult
  • Downers Grove Telecommuters Call Desk Outsourcing Consulting Services Downers Grove-Naperville, Illinois Urgent Work from Home Employees Downers Grove Consulting and Support Services - Help Desk Call Center Solutions Consulting Downers Grove, Illinois
  • Emergency Small Business Support Company
  • Exchange 2016 Network Consultants Lynnwood-Snohomish County, WA Immediate Exchange 2010 Server IT Outsourcing Company Lynnwood
  • Exchange Consolidation New Hampshire New Hampshire Exchange Internet Networking Consultants
  • Expert Development FRx SQL Server Analysis Services Development
  • Fairfield CA Top Ranked Vacaville Telecommuters VoIP Technology Guidance Vacaville Remote Workers VoIP Technology Guidance Vacaville
  • Hillsborough County Consultants for Tampa Network Service Organizations Tampa, FL Consulting for IT Service Companies in Tampa - Transparent Short-Term Staff Augmentation
  • Live Online Office Word Training Learning Online Office Outlook
  • IT Consulting Company Small Business
  • Mandrake Linux, Sun Solaris, UNIX Configuration Boise Redhat Linux, Sun Solaris, UNIX IT Consultants Boise Idaho
  • Memphis, Nashville, Knoxville, TN Implementation Memphis, Nashville, Knoxville, TN Small Business Computer Consultants
  • Microsoft SharePoint Server 2013 Help and Support Praia Grande, Estado de São Paulo On-site Technical Support Microsoft SharePoint Server 2010 Santos
  • Newark Consulting Support for IT Service Providers Newark, Essex County Urgent Newark Consulting Services for Network Service Firms Newark, Essex County
  • Oakland-Alameda Small Office Network Consultants Network Services Oakland-San Leandro
  • Remote Help Desk Software Outsourcing Consultant Windows Security System Support Hollywood Florida
  • Remote Workers Lawrence Consultants - Connectivity Solutions Expertise Lawrence-Middlesex County, MA Remote Workforce Consulting Experts near Lawrence - Set up Consulting Lawrence, MA-Nashua, NH
  • Small Business Computer Support Consultants
  • Remote Workforce Assistance near me in Alpharetta - Collaboration Systems Consulting and Support Services Alpharetta At Home Workers Consulting nearby Alpharetta - Collaboration Solutions Assistance Alpharetta-Johns Creek, GA
  • Reston-Fairfax, Virginia Urgent Reston Ransomware Recovery Consulting Reston Locky Crypto Damage Assessment and Restoration Reston-Ashburn
  • SQL Server 2012 IT Consultants Microsoft SQL 2014 Computer Network Support Companies Summit County Ohio

  • Dynamics GP Enterprise Reporting Consult
    Consultant Dynamics GP SmartList Builder

    Dynamics GP software includes analysis and reporting capabilities that allow you to track all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support services can help you create reports that let you analyze your business more completely, converting uncooked data into useful management information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

  • SQL Server 2012 Migration Consultants Louis Armstrong Airport MSY Top Rated SQL 2012 Network Solutions
  • SQL Server 2019 Professional Services Lakeland Florida SQL Server 2012 Computer Network Support Companies Lakeland

  • Technical Support Services SCCM 2012 Device Management
    SCCM 2012 Support Services

    Progent's Microsoft-certified consultants can help you to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy change management platform or assist you to enhance your current SCCM 2012 ecosystem to support your evolving business needs. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by providing expertise with related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

  • Savannah Savannah Work at Home Employees Setup Consulting Services 24-Hour Savannah Offsite Workforce Integration Consulting Services Chatham County Georgia
  • Security Security Evaluation Fort Collins, Larimer County Fort Collins, Larimer County Security Network Security Test
  • Server Consultant San Juan San Juan Network Support Service
  • Slackware Linux, Sun Solaris, UNIX Computer Consulting Online Consulting CentOS Linux, Sun Solaris, UNIX

  • Data Protection Manager 2016 and Azure Recovery Services Outsourcing
    Data Protection Manager 2016 and Azure Recovery Services Specialist

    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy restore capabilities for Microsoft networks. SCDPM 2016 offers application-aware protection for key platforms like Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, deploy, manage, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from an older release of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can provide occasional expertise to resolve challenging issues or provide comprehensive project management support to make sure you finish your SCDPM 2016 initiative on time and on budget.

  • Small Business Networking Help
  • Telecommuters Consulting Services near me in Scottsdale - Cloud Systems Expertise Scottsdale, AZ Work from Home Employees Consulting near me in Scottsdale - Cloud Integration Technology Consulting Scottsdale Arizona
  • Telecommuters Monterey Consultants - VoIP Solutions Expertise Monterey County Remote Workers Guidance - Monterey - VoIP Solutions Consulting Services Carmel
  • Teleworkers Bakersfield Consultants - Infrastructure Consulting and Support Services Bakersfield Teleworkers Expertise near Bakersfield - Infrastructure Consulting Experts
  • Teleworkers Consulting Services nearby Skokie - Management Tools Consultants 24x7 Offsite Workforce Consulting Services near Skokie - Endpoint Management Tools Consulting and Support Services Skokie, IL
  • Largest Small Business Migration
  • The Woodlands, TX Work from Home Employees The Woodlands Consulting Experts - Help Desk Solutions Consulting Services The Woodlands At Home Workforce Call Desk Outsourcing Expertise The Woodlands, Texas
  • Top IT Services Microsoft Virtual Machine Manager Expert Microsoft Certified Consultant SCVMM 2012 and Windows Server 2012

  • Remote Access Online Help
    Online Support Services Cisco RADIUS Security

    Cisco's network security and offsite connection technology for small businesses provide a comprehensive line of easy-to-administer security products to help protect your wired and wireless information system. Cisco's VPN line features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional certifications who are able to help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that align best with your business objectives.

  • Urgent District of Columbia Small Business Computer Consultants Montana Small Business IT Consulting Companies
  • Worcester Massachusetts, United States Urgent Network Remote Support Services Microsoft Network Online Consulting Worcester, U.S.A.
  • Work at Home Employees Southlake Assistance - Collaboration Technology Consulting Experts Southlake-Grapevine , Texas Southlake Teleworkers Collaboration Technology Assistance Southlake-Westlake, TX
  • Work from Home Employees Consulting in Schaumburg - Collaboration Solutions Guidance Schaumburg-Elk Grove Village, IL 24x7x365 Teleworkers Schaumburg Assistance - Collaboration Solutions Consulting and Support Services Schaumburg-Arlington Heights, Illinois

  • © 2002-2021 Progent Corporation. All rights reserved.