The Top 10 Reasons that Businesses Choose Progent

  1. You have fast access to an unmatched pool of technical talent.
  2. Thousands of small and midsize businesses rely on Progent for network expertise.
  3. Progent's support staff has earned the industry's most prestigious certifications.
  4. Progent offers world-class expertise in blocking, mitigating, and recovering from ransomware attacks.
  5. Progent offers the stability, reliability, and consistency of a firm that has served businesses of all sizes for over 20 years.
  6. A simple engagement model makes it easy to initiate and terminate service.
  7. Progent offers excellent value through affordable, by-the-minute billing with no minimums.
  8. Detailed service reports and online tracking lets you know exactly what is being done to fix your problems.
  9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs.
  10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small and midsize businesses.

1. You have fast access to an unmatched pool of technical talent
Progent offers the services of over 150 seasoned engineers linked together in a worldwide virtual network to form an online technical support and IT consulting resource that gives your small business access to an effective skill set on a par with the in-house IT service organizations of the largest enterprises. Progent's broad range of available support services cover Microsoft, Linux, and Apple Mac platforms and include emergency one-time troubleshooting, comprehensive Help Desk outsourcing, security consulting, network architecture design, application programming, training, and project management.

For a look at the range of network support services provided to small businesses by Progent, visit IT for Small Businesses.

2. Thousands of small and midsize businesses rely on Progent for network expertise
Thousands of small and midsize business clients have put their trust in Progent to provide network support and have learned to rely on Progent to be available when there's a problem. Progent has been able to deliver the goods consistently by marshaling state-of-the-art remote support technology and by assembling a world-class support staff committed to solving problems. Progent's ability to provide enterprise-class IT support affordably and reliably has allowed clients to focus on their core business without worrying about today's fast-changing technical landscape.

For a sample of testimonials by Progent's satisfied customers, visit Customer Testimonials.

3. Progent's support staff has earned the industry's most prestigious certifications
Progent's network support consultants have been awarded the IT industry's most prestigious certifications, and Progent requires and sponsors all support personnel to keep their certifications current and to earn additional certifications associated with their fields of expertise. Progent understands that credentials alone do not ensure great service, but Progent also believes that clients have a right to know that their technical service resources have verifiable training and tested knowledge in addition to hands-on experience so that Progent's customers can have confidence to engage Progent's service.

For a list of some of the key certifications earned by Progent's network support team, visit Industry Certifications.

4. Progent offers world-class expertise in blocking, mitigating, and recovering from ransomware attacks
Progent's ransomware protection and recovery services are designed to stop ransomware assaults before they stop your company, and to return victimized networks to ongoing operation as quickly as possible. Progent's ransomware defense solutions are offered online to conserve time and control expenses, and Progent has experience working with leading IT insurance companies including Chubb to offer vulnerability assessments, non-stop monitoring, rapid recovery, settlement negotiation, and post-attack forensics. Progent also maintains a 24x7 Ransomware Hotline to help organizations react quickly to a ransomware attack in order to minimize the damage and begin the restoration process.

For a description of the services Progent offers to defend against or recover from ransomware attacks, see Ransomware solutions.

5. Progent offers the stability, reliability, and consistency of a firm that has served businesses of all sizes for over 20 years
Progent's management has witnessed and participated in the progress of IT technology as successive revolutions such as Windows, networking, the web, wireless networking, and ubiquitous messaging continuously transformed the way small companies do business. Progent's success stems largely from the ability to provide consistent and reliable technical services over the years by acting as a partner to small business clients as they deal with the challenges of incorporating increasingly complex computer technology into their business operations in ways that allow them to stay competitive.

To see the technical services background of Progent's founder, visit Les Kent's Professional Background.

6. A simple engagement model makes it easy to initiate and terminate service.
Small Businesses can initiate Progent's emergency network support services by phone, email, or web portal, depending on what is most convenient or comfortable. Progent does not require clients to go through long engagement processes with complex contracts or commit to retainers, minimum service utilization, initialization fees, or after hours surcharges. Conversely, clients can terminate services simply by not requesting more technical assistance. Progent will commit to service level agreements for ongoing IT support engagements. Easy engagement and termination policies protects clients from being locked in to onerous service contracts and motivates Progent to provide best-of-class service at all times in order to retain customer loyalty.

To see how easy it is to engage Progent's services or to sign up for immediate remote support for your network, visit Technical Support.

7. Progent offers excellent value through affordable, by-the-minute billing with no minimums.

Progent bills at a competitive per-minute rate for network support services. For services provided during regular business hours, clients are not required to pay set up fees or monthly retainers and do not have to make minimum time commitments. Progent does not increase the billing rate for urgent service. Per-minute billing means that clients only pay for technical support services that they actually receive and are never faced with big bills for fast fixes. Progent's granular billing model combines with the efficiency of the Technical Response Center's veteran support staff to keep your IT service costs low and network availability high. In fact, the biggest cost benefit small businesses get by working with Progent is the "soft dollars" they save by minimizing the productivity and revenue losses that can result from network downtime.

For a detailed discussion of the advantages of Progent's pricing model, visit Progent's Value Pricing Model.

8. Detailed service reports and online tracking lets you know exactly what is being done to fix your problems
Progent provides detailed service reports for all consulting engagements. For emergency online jobs that are not completed on the first call (most of these calls are), Progent also provides periodic email updates as well as a web portal that makes it easy for customers to track the progress of their trouble tickets. Progent's service reporting process allows customers to archive the IT support history of their networks. This ensures that the work requested was performed, creates a database of support incidents that can assist clients in creating realistic IT budgets, and prevents situations where a freelance consultant either intentionally or unintentionally holds your network hostage by providing inadequate support documentation, making it difficult and expensive to change service providers. Progent's strict discipline of providing comprehensive service reports makes your network easier to support and manage and gives your business more flexibility as your computing needs evolve.

To learn more about Progent's service reporting policies and how they can benefit your business, see Full Documentation of IT Services.

9. An efficient, proven remote service delivery model allows instant solutions to most technical support needs
Progent's core network support services are based on a proven Help Desk delivery model inspired by over 20 years of experience providing remote online troubleshooting and IT consulting to small businesses. The Help Desk model developed by Progent offers clients a powerful alternative to excessive reliance on independent freelance consultants by providing broad technical know-how shared by various service teams, optional 24x7 access to emergency technical support, fast escalation capability for the toughest problems, reliable service with consistent follow through, convenient options for requesting service, real-time status reporting via a web-based portal and automatic email notification, comprehensive service reporting, and efficient per-minute billing at competitive rates. The effectiveness of services provided by Progent's Technical Response Center, which is based on the Help Desk model, has allowed Progent to become one of the fastest growing independent remote IT service providers in the United States.

For a closer look at Progent's Help Desk model for providing network support and how it can help your small business, visit Progent's Help Desk Model for Service Delivery.

10. Progent is the country's leading innovator in providing nationwide, enterprise-class service to small businesses
Progent is a pioneer in providing enterprise-class IT support to small businesses. Progent's success in addressing the network support needs of the historically underserved small business market is the cumulative result of major technical and operational innovations that have stripped much of the traditional costs out of managing IT support, injected unprecedented technical expertise into the support process, and dramatically accelerated the solution cycle. Among Progent's innovations are a seamless virtual office environment that marshals the skills of a worldwide team of support experts and makes them available as an option on a 24x7 basis, a remote Help Desk delivery model that automates administrative tasks and eliminates wasted time in engaging support and delivering solutions, and an efficient per-minute pricing model that makes enterprise-class support services affordable to small and midsize companies. Progent was one of the first independent IT support firms to deploy Microsoft's System Center Operations Manager for proactive remote network monitoring, to aggregate managed services for blocking email-borne spam and viruses, and to recruit Cisco-certified CCIE engineers on a large scale to provide small businesses with high-level network troubleshooting expertise on demand.

To learn more about how Progent's Operations Manager-based network support packages for small businesses can save you money and improve network productivity, visit Progent's Network Support Packages.

An index of content::

  • 24-7 24x7x365 San Diego UCSD Crypto Removal La Jolla San Diego UCSD Critical Crypto Recovery Consulting San Diego-UCSD, California
  • 24/7 Curitiba MS Dynamics GP Training Consultants Curitiba, Parana Urgent Curitiba Dynamics GP-Great Plains Upgrade Support Services Curitiba, PR
  • 24x7x365 Boston Ransomware Recovery Services Boston Ransomware Cleanup New England
  • Allentown Pennsylvania Conti Ransomware Hot Line Ransomware Data Restore

  • Cisco Experts Nexus 5600 Switch Online Support Services
    Nexus 5600 Switch Integration Services

    Nexus series switches are engineered to deliver the throughput, expandability, uptime, cloud readiness, density, data protection and manageability needed to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite support expertise to assist your business to design an optimal switch topology, build pilot systems to confirm your network design, deploy Nexus switches, create and enforce effective policies, perform security vulnerability evaluations, set up proactive monitoring and alert systems, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and take advantage of the advanced high-availability (HA) capabilities incorporated into Nexus switches. Progent's consultants can also help your business to migrate efficiently from outdated Nexus models or Catalyst switches to current Nexus platforms.

  • Alpharetta Remote Workers Cloud Technology Consulting Top Quality Alpharetta Work from Home Employees Cloud Technology Guidance Alpharetta-Johns Creek
  • At Home Workforce Pleasanton Consulting and Support Services - Video Conferencing Technology Expertise Pleasanton, Alameda County Pleasanton Teleworkers Voice/Video Conferencing Solutions Guidance Pleasanton, CA
  • Outsourced IT Support Small Business
  • Atlanta, GA Small Business Outsourcing SQL 2014 Microsoft SQL Server 2016 Small Office Computer Consultant Fulton County Georgia

  • IT Consultants iPhone and Office integration
    iPhone VPN Support and Setup

    Progent can provide affordable online assistance to assist you to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or maintain a resilient, protected and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the strategic value of your information network.

  • Auburn Networking Group Top Citrus Heights Consulting Firms

  • Small Business Server Computer Consultancy Company
    Microsoft Sharepoint Server Small Business IT Consulting Firm

    Progent's Microsoft-certified consultants can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support professionals can help you plan, deploy, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

  • Belo Horizonte, State of Minas Gerais At Home Workers Belo Horizonte Consulting and Support Services - Endpoint Management Systems Consultants Emergency Belo Horizonte At Home Workforce Endpoint Management Solutions Expertise Minas Gerais
  • Best Work from Home Employees Consultants near Webster - Management Solutions Consulting Experts Webster, TX At Home Workforce Webster Consultants - Endpoint Management Solutions Guidance Webster, Texas

  • Solaris Remote Troubleshooting
    Sun Solaris Online Technical Support

    Progent's Sun Solaris family support services offer small and mid-size businesses and software developers assistance with administering and maintaining Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you an easy single source to help you create and maintain a secure and reliable mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

  • Cisco IT Consultants Hartford County Connecticut Cisco Administration Hartford, CT

  • Skype for Business 2019 Consultants
    Microsoft Skype for Business 2015 Professional

    Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network calling. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy video conferencing technology. Progent's Microsoft-certified unified communications experts can provide online and on-premises support to help you to manage and repair your current Lync Server 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

  • 24 Hour Design Firm Small Office
  • Consolidate Microsoft Office Microsoft Office XP Computer Network Service Company
  • Consulting Experts for IT Support Organizations - Springfield - Seamless Temporary IT Support Augmentation Springfield Massachusetts, United States Consulting Support for Springfield IT Service Organizations Springfield, MA

  • Part Time Jobs Cisco CCDP
    Freelancing Job Moonlight Network Consultant

    If you are an information technology engineer with technical support expertise, joining Progent and working for Progent's customers will expand your skills through interaction with our staff of motivated, high-output consulting experts. Progent's concentration on providing IT expertise and computer help to small and midsize businesses will offer you the chance to work in depth with decision makers and contribute tangibly to the success of exciting organizations. Also, Our virtual office network offers state-of-the-art tools for off-site support and wireless access to allow you to come up with speedy fixes when you troubleshoot mission-critical issues.

  • Debian Linux, Sun Solaris, UNIX Consulting Services West Palm Beach-Boca Raton, Florida Redhat Linux, Solaris, UNIX Computer Engineer West Palm Beach-Boynton Beach, FL
  • Emergency Windows Server 2016 Small Office Computer Consulting Joinville Windows 2019 Server Technology Providers

  • IPsec VPN Cybersecurity Consultancy
    Intrusion Protection Systems Cybersecurity Firm

    Progent offers small and mid-size companies professional support for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors including Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to design a comprehensive security plan and select the right products from a variety of suppliers to achieve your security goals while staying within your spending restraints.

  • Urgent Small Office Onsite Technical Support
  • Excel 2013 Desktop Specialist Microsoft 365 Excel and SharePoint Specialists
  • Largest Information Technology Outsourcing Group Small Office
  • Exchange 2007 Server Specialists 24-Hour Microsoft Exchange 2007 Consulting

  • 24/7/365 SCOM Fabric Monitoring Integration
    Microsoft System Center OpsMgr On-site Technical Support

    Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical problems detected by System Center 2012 Operations Manager.

  • Huntington Beach, CA Ryuk Online Ransomware Rollback Services Huntington Beach Huntington Beach Ryuk Crypto-Ransomware Recovery Consultants Huntington Beach, Orange County

  • Biggest Small Company Online Consulting
    Small Office Network Network Consultant

    If you have a company IT system with 10 to 50 network users, Progent's network outsourcing services save your organization from over-reliance on an individual freelance service provider while giving you cost-effective and reliable access to enterprise-class technical support. By providing IT support help when you need it, providing specialized expertise for key applications, delivering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers you an economical way for maximizing the profitability of your small office network. Progent is the smart way for small businesses to build and support a robust and safe IT network and to have fast access to the experienced support ordinarily available only to businesses who are able to afford a sizeable in-house IT organization.

  • Immediate Chatsworth Spora Crypto-Ransomware Rollback Chatsworth, CA Chatsworth Ransomware Assault Business Recovery Chatsworth-Chatsworth, CA
  • Integration Specialists SQL Server 2012 Fresno Madera SQL Server 2012 PC Consulting Fresno County

  • Contract Mac Consultants Home Based Jobs
    Contract Cisco CCNA Telecommute Job

    Progent's Experts Group provides support in key fields including Apple OS integration and programs; Support for Linux, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or CRM expertise; Mission-critical and vertical application help; CIO, management information analyst, and project management outsourcing; Special applications design and integration; Web site, electronic business, Electronic Data Interchange, and customer portal development and deployment; Database support and efficiency consulting; Business intelligence consulting; and Telecommunications architecture consulting.

  • Job Opportunities Cisco CCIE Voice Network Consulting Buffalo New York ISSAP Consulting Freelancing Jobs Buffalo Great Lakes
  • Manage BlackBerry Synchronization Birmingham Nottingham BlackBerry Exchange Technical Support Firms
  • Small Business Migration Firm
  • Microsoft Dynamics GP (Great Plains) Winston-Salem Vender - Database Experts Top Rated Microsoft Dynamics GP-Great Plains Solution Provider in Winston-Salem - Upgrades Consultant Winston-Salem
  • Microsoft Exchange 2016 Small Business IT Consultant Leblon, Ipanema Exchange Server 2013 Network Support Group
  • Microsoft and Cisco Authorized Expert Concord Integration Consultant Walnut Creek Tech Support For Small Business

  • Microsoft Exchange Upgrade Troubleshooting
    24/7/365 Microsoft Exchange Upgrade Remote Technical Support

    Progent is among the most expert information technology support firms for integrating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small businesses derive all the benefits of Exchange Server 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 support.

  • Migrations Boston, Massachusetts Boston, Massachusetts Small Business Computer Consulting Services
  • Minnetonka-Plymouth 24-7 BlackBerry Professional Software IT Consultants After Hours Tech Consultant BlackBerry Email Minnetonka MN, United States
  • New Haven Conti Ransomware Operational Recovery New Haven Connecticut New Haven Connecticut New Haven Sodinokibi Crypto-Ransomware Recovery
  • New Haven Dynamics GP Upgrades Support Services New Haven Connecticut MS Dynamics GP New Haven Dealer - Installation Programming and Support New Haven Connecticut
  • New Orleans, LA Microsoft SQL 2008 Computer Outsourcing Consultant Microsoft SQL 2008 Computer Support Consultant Port of New Orleans
  • Oklahoma CIty Conti Ransomware Restoration Oklahoma City, OK, United States Oklahoma CIty Snatch Ransomware Removal Oklahoma City, Tinker Air Force Base
  • Small Business Technical Consultant
  • Online Cisco Certified CCIE Online Technical Support Calgary, Alberta Cisco Access Point Small Business IT Consultants Calgary, Alberta

  • Immediate Computer Engineer Supplemental Helpdesk
    Immediate Shared Computer Support Help Desk Troubleshooting

    Progent's Co-managed Call Center service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  • Orlando Locky Ransomware Remediation Orlando-Kissimmee, America Urgent Orlando Crypto Removal Support Services Orlando, Orange County
  • Pleasanton Security Security Companies Firewall Security Companies San Francisco East Bay
  • ProSight Managed Services Professionals ProSight Managed IT Services for Small Businesses Consultant Services
  • Sandy Springs-Norcross, Georgia Dynamics GP Sandy Springs Gold Partner - Setup Support Sandy Springs Dynamics GP Upgrade Support Sandy Springs-Kennesaw, GA, United States
  • Security Cybersecurity Tech Services Reno Firewall Firewall Configure Reno Sparks
  • Supplemetary IT Staffing for IT Support Teams Temporary IT Staffing for Network Support Teams Praia Grande, SP
  • Tacoma Remote Workers Data Protection Solutions Consulting Experts Tacoma Telecommuters Tacoma Expertise - Backup/Restore Solutions Assistance SeaTac Airport SEA, US
  • Troubleshooters Microsoft Exchange 2010 Niterói Top Rated Microsoft Exchange 2016 Server Troubleshoot Expert Niteroi, State of Rio de Janeiro
  • Uniondale Remote Workforce Endpoint Management Systems Consulting Services Uniondale New York Teleworkers Expertise near Uniondale - Management Systems Guidance
  • Small Office Online Support
  • Wichita Kansas Microsoft Certified Remote Support Job Opportunities Network Consulting Contractor Jobs Sedgwick County Kansas
  • Windows Server 2016 Storage Replica Remote Technical Support Windows Server 2016 PowerShell Remote Support Services
  • Windows Technical Consulting Panamá Windows Network Design and Configuration
  • Work from Home Employees Assistance - Hayward - Voice/Video Conferencing Systems Expertise San Lorenzo, CA Hayward At Home Workforce Voice/Video Conferencing Solutions Consulting and Support Services Hayward California

  • Progent's Management Team Network Assessments
    Progent's Management Computer Systems Consulting

    Progent's management team includes industry professionals with decades of background delivering computer consulting, troubleshooting, and long-term IT planning to businesses ranging in size from small offices to global enterprises. Great service calls for great people, and Progent has assembled a management team able to provide customers with the best service value available anywhere.

  • Work from Home Employees Expertise near Garland - Network Security Systems Consulting Dallas Fort Worth Metroplex Telecommuters Garland Consultants - Security Solutions Expertise Dallas County

  • © 2002-2024 Progent Corporation. All rights reserved.