Expert Remote Service for Wichita Falls, Texas Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT support firms. Many small businesses allow themselves to become excessively dependent on freelance engineers or small support firms who don't have the bandwidth or comprehensive knowledge to react quickly or efficiently to network emergencies. Other small businesses turn to mass-market service firms staffed with personnel trained to provide by-the-numbers fixes for common issues but who do not have the background and technical scope to handle the variety of configurations and lack of standards typical of small company IT systems.
Progent's proven approach to providing low-cost and effective network support to small businesses has made Progent among the premier Microsoft-certified IT service firms in the United States. Progent has provided online help to businesses in every state in the United States (See Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network support group. Co-sourcing can save money and minimize technical risks for big projects like application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud computing strategy.
Popular Products and Technologies Supported by Progent for Companies in Wichita Falls, Texas
Progent's nationwide group of world-class support professionals provides assistance for virtually all aspects of information systems used by companies of all sizes. Areas supported by Progent in Wichita Falls include:
Service Delivery Alternatives Available for Wichita Falls, Texas Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service records, reliable follow-through, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair network problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's remote computer support services.
- Onsite Support
Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small companies the ideal combination: onsite service technicians when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system engineering, virtualization solutions, plus integration, customization and support for business applications such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, longer term initiatives like business analytics application programming and customization, relational database application development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of availability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for customers to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and network administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software in the client's hands so that moving to a new virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Wichita Falls, Texas Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise IT support allow small businesses to sidestep the problems associated with excessive reliance on small service firms or individual engineers.
Working with Progent enables your small business to:
- Prevent Over Reliance on Freelance Support Consultants
For network support, small companies often depend excessively on independent consultants. Though freelance service providers carry lower expenses than larger IT service firms and can afford to charge nominally lower rates, freelancers are occasionally stretched to far to respond quickly to critical network problems. If a freelance engineer is busy with different client, sick, on travelling, or in training, the lack of replacement personnel may require your business to go without assistance during a crisis. As your small business expands, system downtime or difficulties with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can evaporate quickly because of lower output. Also, when freelance engineers confront unfamiliar technologies, the lack of a big consulting group to rely on for help forces them to train with the meter running while your business winds up footing the costs for their ongoing training.
- Have Access to Experts in Sophisticated Network Solutions
Many small service organizations or freelance engineers focused on small business IT support are capable of providing routine fixes but lack the background to work efficiently with complicated IT environments with a variety of operating systems, numerous sites, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's large team of specialists can benefit your company because big-company environments are by nature complex, integration issues require in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and protection calls for industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Lacking a strong architecture, a series of band-aid repairs often get thrown onto of a marginal foundation. As a business evolves, reliability and expandability issues can undermine the productivity of the organization. These networks require proper assessment, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid basis to handle critical business needs and support downstream growth.
- Work with Solution Consultants, Not Product Vendors
Small companies need guidance and education to navigate through an increasingly complex maze of IT alternatives available for accelerating growth and improving productivity. They do not need a network consultant or service organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support with the genuine interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual requirements of a client.
If your Wichita Falls, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).