Affordable Computer Tech Support from Microsoft certified Experts for Businesses in Wichita Falls, TX
By delivering world-class know-how when you need it, providing specialized knowledge for critical applications, offering high-value services like virtual server hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to increase the business value of your It network and cut service expenses. Progent recognizes that network security, reliability, and efficiency are as important to small businesses as to large corporations but that small organizations lack the leverage to invest heavily in information technology and internal service staffs. Progent's basic value proposition is that no IT support firm can equal Progent's ability to provide the network support expertise your business requires when you require it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, business continuity preparedness, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Businesses in Wichita Falls, Texas
Progent offers the services of qualified experts for all aspects of network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Wichita Falls, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering network support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive service documentation, reliable follow-through, and tight cost control for an array of network service delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's network engineers makes it possible to handle most network issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online network support expertise.
- Onsite Support
Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtual server strategies, plus integration, customization and support for small business software including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with short-term projects including site moves and major software migrations, longer term projects like management information software programming and customization, relational database application programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent can host vital applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small businesses. Since Progent uses the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually monitored, and systems are consistently archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to a different service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network products including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for network information security and reporting.
The scope and size of Progent's consulting team offer a unique array of advantages to clients trying to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT support, performing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for solving real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major invoices for fast fixes. An additional benefit of granular pricing is that customers are not inclined to permit incipient issues to fester until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every consultant to each customer. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Wichita Falls, Texas business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).