Wichita Falls, TX Online Support from Certified Computer Service Consultants
Progent's computer troubleshooting services can deliver your Wichita Falls, TX business affordable and consistent access to world-class technical engineers. By delivering network consulting service when you need it, providing specialized knowledge for critical applications, offering unique services such as automated network monitoring, and charging only for services you use, Progent gives your Wichita Falls, Texas business an economical solution for optimizing the business value of small business information systems. If you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a reliable and safe information system and to have quick access to the experienced help typically available only to businesses who are able to maintain a large in-house information technology staff.

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Businesses in Wichita Falls, Texas
Progent offers the services of qualified experts for all facets of information technology found in small companies and local governments. Technologies supported by Progent include:

Service Delivery Options for Wichita Falls, Texas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, dependable follow-through, and strict cost monitoring across a range of network support delivery options that include online troubleshooting, onsite support, and top-tier consulting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with vital technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, extended initiatives such as management information software development and support, database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Wichita Falls, Texas Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise network support enable small companies to sidestep the pitfalls related to excessive reliance on small service organizations or individual engineers.

Working with Progent enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller companies sometimes rely heavily on individual engineers. Although individual service engineers carry lower overhead than more substantial support firms and can afford to charge apparently smaller rates, freelancers are frequently stretched to far to react rapidly to urgent network problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup staff may force your business to wait for assistance during an emergency. The more your company expands, system downtime or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can be eaten up fast because of lost output. Also, when freelance consultants encounter new problems, the unavailability of a large consulting group to depend on for advice forces them to learn in place while your company winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    The majority of small support firms or independent engineers specializing in small company IT support may excel at delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT infrastructures with mixed platforms, multiple offices, Voice over IP implementations, remote workers, integrated financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's large group of experts can be valuable to your business because enterprise environments are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and protection requires enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a solid basis, a series of band-aid fixes often get thrown onto of a weak structure. As a business grows, reliability and scalability issues can hinder the success of the business. Such environments require proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to meet current business requirements and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses require direction and insight to work through an increasingly complicated maze of technology alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to match technical support with the real needs of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a customer.

Get in Touch with Progent
In case your Wichita Falls, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers the support of BlackBerry-certified professionals who can help small organizations to plan, administer, and repair BlackBerry solutions economically and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's proven online support model, offers small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their information network.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to design, install, and manage an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, performance and manageability that your company needs.

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    Cybersecurity Audit Engineer

    The Certified Information Systems Auditor accreditation is a prestigious achievement that represents mastery in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo a comprehensive examination administered by the ISACA international professional group. Progent can provide the services of a CISA-Premier network security audit consultant trained to assist companies in the fields of IS audit process, IT governance, network assets and architecture lifecycle, IT service delivery, protection of data assets, and disaster recovery preparedness.

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    The sophistication and integration demands of Microsoft Windows Servers requires a network consulting firm with practical expertise and in-depth knowledge in planning and integrating seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progentís consulting services can help you with planning, installing, managing, and troubleshooting Windows Server systems that increase the business value of your computer system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

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    Progent's consultants can assist you with every aspect of Microsoft Azure integration such as needs analysis, readiness evaluation, solution architecture, pre-production testing, deployment, automated management, performance tuning, software license management, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid cloud environment that seamlessly combines physical datacenters with Azure-based services.

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    Windows 2012 Clustering Technical Support

    Progent's Microsoft-certified failover clustering consultants can help companies of all sizes to evaluate the benefits of adopting Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery strategy, assist you to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and help you to automate the management of clustered servers.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to design custom line-of-business programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can show you how to create reports that allow you to track your business more thoroughly, turning uncooked data into useful understanding of your company and customers.

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    .Net Support Specialist

    Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support professionals can show you how to plan, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent's seasoned ransomware recovery consultants can help you to reconstruct an IT network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky.

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  • Cisco Firepower AVC Remote Technical Support
    Cisco Firepower Configuration Support and Help

    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's cloud-based services to create and centrally control network environments that include branch offices, data centers, private clouds and public clouds.

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    Cisco Architecture Small Business Network Consulting Firm

    Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software expertise.

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