Professional Online Troubleshooting for Wichita Falls, Texas Computer Networks from World-class Engineers
Small businesses have traditionally been ignored by large network support firms. Some small companies permit themselves to become overly reliant on individual consultants or small support firms who lack the bandwidth or comprehensive knowledge to react quickly or efficiently to technical crises. Other small businesses turn to mass-market service providers staffed with technicians able to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small business information systems.
Progent's proven approach to providing low-cost and effective network service to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the United States. Progent has provided remote support to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to certified consultants to assist your business to plan and implement your cloud computing strategy.
Main IT Areas Supported by Progent for Businesses in Wichita Falls, Texas
Progent's nationwide team of industry certified support professionals offers assistance for all facets of information systems used by businesses of any size. Technologies supported by Progent in Wichita Falls include:
Service Delivery Options for Wichita Falls, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service documentation, reliable follow-through, and strict expense monitoring for a range of IT service delivery modes that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional information about Progent's online computer support services.
- On-site Service
Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite network service.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who need fast and reliable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and enough technical depth for all needed escalation. Because smaller companies usually are constrained by limited information technology budgets and can provide little management bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most efficient option to make sure that business information networks stay productive. Read more concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and training for business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term projects like management reporting software development and support, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange and MS SQL to provide small and midsize companies with greater levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition easy for clients to migrate to a different service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can help with advanced security projects like SIEM solutions to help enterprises meet business guidelines and statutory requirements for IT data protection and reporting.
The scope and depth of Progent's consulting staff bring a powerful array of benefits to clients wishing to increase the business value of their information network within a realistic budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for fast solutions. An additional advantage of by-the-minute billing is that your company won't be inclined to allow incipient problems to fester until they grow into big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Wichita Falls, Texas company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).