Immediate, Affordable Remote Computer Technical Support for Wichita Falls, Texas Small Companies
For more than two decades, Progent has specialized in providing enterprise-class computer support to customers who have small-company budgets. Progent has built a unique service system that includes a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a substantial pool of consultants accredited in a wide range of IT disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-through, a global team of on-line support experts, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to fixing technical issues in the least time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your internal IT service team. This can cut costs and help meet schedules for major projects like software development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.
Progent can also offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent for Companies in Wichita Falls, Texas
Progent's nationwide group of world-class experts offers support for all aspects of network systems found in organizations of any size. Areas served by Progent in and around Wichita Falls include:
Support Delivery Alternatives for Wichita Falls, Texas Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering IT support services is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model promotes fast response, thorough service documentation, reliable follow-up, and strict cost control across a range of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote network support services.
- On-site Support
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details about how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and major system upgrades, extended projects like management information software development and support, database application programming and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and SQL Server in order to provide small companies with greater levels of dependability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also easy for clients to migrate to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with mixed environments to save significantly on the costs of hardware, system support, and network management while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the client's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Wichita Falls, Texas Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT consulting allow small companies to avoid the problems related to over dependence on small service firms or freelance engineers.
Working with Progent allows your business to:
- Avoid Over Dependence on Individual Consultants
For IT services, smaller companies sometimes depend heavily on individual consultants. Though freelance support providers carry lower expenses than larger support organizations and can typically bill apparently lower rates, freelancers are frequently unable to react rapidly to urgent situations. If an independent engineer is occupied with another customer, ill, on travelling, or in class, the lack of replacement personnel may require your business to go without help during an emergency. The more your company expands, network unavailability or difficulties with critical applications get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly due to lost productivity. Also, when freelance consultants encounter new technologies, the lack of a big engineering group to depend on for help forces them to train in place while your business winds up with the costs for their continuing training.
- Have Access to Certified Professionals in Complex Information Technology Issues
The majority of smaller support firms or independent engineers focused on small business network consulting may excel at providing connect-the-dots fixes but lack the background to work efficiently with complicated IT environments with mixed platforms, numerous offices, VoIP implementations, mobile clients, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your business because big-company environments are characteristically complicated, integration problems demand in-depth understanding of in many technical disciplines, and reaching a high level of stability, availability, and security calls for industry-proven leading practices.
- Create a Firm Basis for Seamless Growth
Small companies often begin with an IT system cobbled together on a tight budget. Without a proper architecture, a series of improvised repairs commonly get thrown onto of a weak structure. As a company grows, stability and scalability issues can undermine the success of the organization. Such networks require proper evaluation, smart strategic planning, and in-depth experience to migrate to a network infrastructure that can provide the solid basis to handle current business requirements and support downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Small businesses need guidance and insight to work through an ever more complicated maze of technology alternatives available for accelerating growth and improving productivity. They do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the real needs of clients. Mixing IT support and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a customer.
Get in Touch with Progent
In case your Wichita Falls, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).