Wichita Falls, TX Online Support from Certified Computer Service Consultants
Progent's computer troubleshooting services can deliver your Wichita Falls, TX business affordable and consistent access to world-class technical engineers. By delivering network consulting service when you need it, providing specialized knowledge for critical applications, offering unique services such as automated network monitoring, and charging only for services you use, Progent gives your Wichita Falls, Texas business an economical solution for optimizing the business value of small business information systems. If you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a reliable and safe information system and to have quick access to the experienced help typically available only to businesses who are able to maintain a large in-house information technology staff.
For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud strategy.
Key Technologies Supported by Progent for Businesses in Wichita Falls, Texas
Progent offers the services of qualified experts for all facets of information technology found in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options for Wichita Falls, Texas Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's paradigm for providing IT support services is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, dependable follow-through, and strict cost monitoring across a range of network support delivery options that include online troubleshooting, onsite support, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, extended initiatives such as management information software development and support, database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Wichita Falls, Texas Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise network support enable small companies to sidestep the pitfalls related to excessive reliance on small service organizations or individual engineers.
Working with Progent enables your business to:
- Prevent Over Reliance on Freelance Consultants
For IT support, smaller companies sometimes rely heavily on individual engineers. Although individual service engineers carry lower overhead than more substantial support firms and can afford to charge apparently smaller rates, freelancers are frequently stretched to far to react rapidly to urgent network problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup staff may force your business to wait for assistance during an emergency. The more your company expands, system downtime or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can be eaten up fast because of lost output. Also, when freelance consultants encounter new problems, the unavailability of a large consulting group to depend on for advice forces them to learn in place while your company winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Advanced Network Solutions
The majority of small support firms or independent engineers specializing in small company IT support may excel at delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complicated IT infrastructures with mixed platforms, multiple offices, Voice over IP implementations, remote workers, integrated financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's large group of experts can be valuable to your business because enterprise environments are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and protection requires enterprise-proven processes.
- Create a Solid Foundation for Seamless Growth
Small businesses typically begin with an IT system implemented on a tight budget. Without a solid basis, a series of band-aid fixes often get thrown onto of a weak structure. As a business grows, reliability and scalability issues can hinder the success of the business. Such environments require proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to meet current business requirements and support future expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses require direction and insight to work through an increasingly complicated maze of technology alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to match technical support with the real needs of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a customer.
Get in Touch with Progent
In case your Wichita Falls, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).