Expert Online Help for Wichita Falls, Texas Small Business Computers from Certified Engineers
Small companies have traditionally been ignored by major IT service organizations. Some small companies permit themselves to grow overly reliant on individual engineers or small consulting organizations who lack the size or broad knowledge to react promptly or effectively to technical emergencies. Still other small businesses resort to mass-market support providers that employ personnel taught to offer by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small business IT systems.
Progent's time-tested approach to providing affordable and effective network service to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the industry. Progent has delivered online help to small businesses in every state in the country (refer to Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network service staff. This can cut costs and minimize technical risks for big projects such as application programming, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to certified experts to assist your business to plan and execute your cloud computing strategy.
Primary Technologies Supported by Progent for Wichita Falls, Texas Businesses
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco certified CCIE networking consultants and Apple accredited engineers, Progent offers emergency assistance and affordable remote consulting to Wichita Falls, TX companies for a broad array of computer technologies such as:
Support Delivery Options for Wichita Falls, Texas Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, dependable follow-up, and tight cost control for a range of network support delivery options that include remote repairs, onsite support, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the cost or time loss of on-premises support calls. The background of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online computer troubleshooting services.
- On-site Service
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable support from a professional Help Desk with effective telephone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can provide little management attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business computer networks are always productive. Learn more concerning Progent's Helpdesk services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, virtual server strategies, plus configuration, customization and support for small business applications such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office moves and major system upgrades, extended projects like business analytics software development and support, relational database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or urgent response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small businesses. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest degree of fault-tolerance and scalability but that is in addition simple for clients to transfer to another support firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the licenses in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Wichita Falls, Texas Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network support enable small companies to sidestep the problems related to excessive dependence on small service firms or individual consultants.
Working with Progent's Experts allows your business to:
- Prevent Excessive Dependence on Individual Consultants
For network support, smaller companies sometimes rely excessively on freelance consultants. Although individual support engineers have lower overhead than more substantial support firms and can typically charge nominally smaller rates, individuals are frequently unable to react quickly to critical problems. If an independent consultant is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may require your business to wait for help in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business programs become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lost output. Also, when freelance engineers confront unfamiliar technologies, the lack of a big consulting team to count on for help requires them to learn on the job while your company winds up footing the bill for their ongoing education.
- Gain Access to Experts in Advanced IT Issues
The majority of smaller support firms or independent consultants focused on small business network consulting may excel at delivering routine solutions but don't have the background to work efficiently with complicated network configurations with mixed operating systems, many sites, VoIP implementations, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large staff of specialists can be valuable to your company because big-company environments are by nature complicated, integration problems require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for industry-proven leading practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a solid basis, a series of band-aid fixes often get piled onto of a tenuous foundation. As a business grows, reliability and scalability issues can undermine the success of the business. These environments require thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to a network environment that can act as the reliable basis to handle current business requirements and support downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Small businesses require guidance and insight to work through an ever more complicated maze of IT options available for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to match consulting support with the real interests of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the actual requirements of a small business.
In case your Wichita Falls, Texas business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).