Professional Online Troubleshooting for Wichita Falls, Texas Computer Networks from World-class Engineers
Small businesses have traditionally been ignored by large network support firms. Some small companies permit themselves to become overly reliant on individual consultants or small support firms who lack the bandwidth or comprehensive knowledge to react quickly or efficiently to technical crises. Other small businesses turn to mass-market service providers staffed with technicians able to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small business information systems.
Progent's proven approach to providing low-cost and effective network service to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the United States. Progent has provided remote support to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to certified consultants to assist your business to plan and implement your cloud computing strategy.
Main IT Areas Supported by Progent for Businesses in Wichita Falls, Texas
Progent's nationwide team of industry certified support professionals offers assistance for all facets of information systems used by businesses of any size. Technologies supported by Progent in Wichita Falls include:
Support Delivery Options Available for Wichita Falls, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering computer support is based on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity records, consistent follow-through, and strict expense control across a range of network service delivery options that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and repair network issues without the cost or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site support visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Help Desk Call Center Services are designed for small and midsize businesses and local governments who need prompt and dependable access to an online Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical depth for full problem escalation. Because small and midsize businesses usually have limited IT budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives like management analytics software development and support, relational database application programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and MS SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay updated, security and performance is constantly monitored, and systems are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Wichita Falls, Texas Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with over reliance on thinly staffed support organizations or freelance engineers.
Working with Progent enables your small business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For network services, smaller companies sometimes depend excessively on freelance consultants. Though freelance service engineers have lower overhead than more substantial IT service firms and can typically bill apparently smaller rates, freelancers are occasionally too busy to respond rapidly to urgent situations. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without assistance during a crisis. As your company grows, system unavailability or problems with critical programs get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lower productivity. Also, when independent engineers encounter unfamiliar technologies, the lack of a big consulting team to fall back on for assistance forces them to train with the meter running while your business winds up with the bill for their ongoing education.
- Have Access to Certified Professionals in Complex IT Issues
Many smaller support firms or independent engineers who concentrate on small company IT consulting may excel at providing routine solutions but don't have the background to deal efficiently with complex IT infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, mobile clients, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your small business because big-company networks are by nature complicated, support problems require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires enterprise-proven best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Without a strong architecture, a series of improvised fixes commonly get thrown on top of a weak structure. As a company grows, stability and expandability problems can hinder the success of the organization. Such networks require proper evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that will act as the reliable foundation to meet current business needs and support future expansion.
- Team with Solution Providers, Not Product Resellers
Smaller companies need guidance and insight to navigate through an ever more complex array of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match consulting services with the real needs of clients. Mixing IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined vendor rather than being based on the true needs of a small business.
If your Wichita Falls, Texas business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).