Expert Remote Troubleshooting for Wichita Falls, Texas Computer Networks from Certified Engineers
Small businesses have typically been underserved by major network service organizations. Many small companies permit themselves to grow excessively reliant on freelance engineers or small support firms who lack the bandwidth or extensive knowledge to respond quickly or effectively to network crises. Other small companies resort to mass-market service providers staffed with personnel taught to offer standardized solutions to ordinary issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standardization typical of small business information networks.

Progent's proven approach to delivering low-cost and effective technical support to small businesses has made Progent among the top Microsoft-certified network consulting firms in the country. Progent has provided online help to businesses in every state in the country (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support team. This can cut costs and minimize technical risks for major projects such as software development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to design and execute your cloud computing strategy.

Popular Areas of Expertise Serviced by Progent for Companies in Wichita Falls, Texas
Progent's nationwide team of world-class experts offers assistance for all aspects of network technology found in businesses of any size. Areas served by Progent in Wichita Falls include:

Support Delivery Options Available for Wichita Falls, Texas Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive service records, reliable follow-up, and strict expense monitoring across an array of IT support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair network issues without the expense or delay of on-premises support visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small and midsize companies the ideal combination: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about why to register for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable access to a professional Contact Center with effective phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically have limited IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business computer systems are always up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability it system consulting, virtual server solutions, plus integration, programming and support for business applications such as financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system migrations, extended initiatives like management analytics application development and support, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and Microsoft SQL to provide small companies with higher levels of reliability, security, and performance than is feasible with the class of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the highest level of dependability and scalability but that is also convenient for clients to transfer to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT information security and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to organizations wishing to maximize the business value of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for resolving actual network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big bills for quick solutions. An additional advantage of by-the-minute pricing is that customers are not inclined to allow simple problems to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by every staff member to each client. The discipline of documenting and organizing service activity results in more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT staffs gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Wichita Falls, Texas company wants to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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