Fast and Affordable Remote Support for Wichita IT Networks
Fast Online Help for Wichita SystemsFor organizations located in Wichita or anywhere in the state of Kansas, Progent offers online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to solve most information system problems quickly. This reduces direct expenses since service calls require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many online service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for handling problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which allow the highest level of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your company's system remotely without breaching system security.

Progent's proven service database system maintains thorough histories for the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of services delivered to every Progent customer by every Progent consultant. This archive of problems and repairs is stored as a conveniently accessible support database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' internal support staff so Progent's online service experts can arrive at optimal resolutions in the least time.

Online technical services available from Progent to clients in Wichita and throughout the state of Kansas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the money or time to create an internal Help Desk Call Center but who need fast response from a dependable Call Center with professional phone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your current organization, selecting or modifying Call Center application software to address the unique needs of your business, or providing occasional phone support staff to supplement your existing Call Center resources to handle high-demand events such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned network consultants provides your computer users in Wichita or anywhere in the state of Kansas fast communication with an efficient technical support resource with years of background offering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's policy is to solve rather than merely annotate technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Wichita, or anywhere in the state of Kansas, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting possible problems before they cause downtime, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of operating systems.
How Your Wichita Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Wichita or anywhere in the state of Kansas, Progent's phone-based computer support specialists are ready to provide professional and affordable system support the instant your company has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Wichita business relies on a local independent consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Businesses in Wichita
Progent's online IT consulting services allow your Wichita business to experience the advantages of immediate, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by being more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Wichita and throughout Kansas, local network support providers, whether represented by independent consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, IT crises can spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's on-call service specialists give you an easy, fast, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to increase your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry smaller overhead than big service organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, network unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically begin with an information system created on a modest budget. Without a scalable framework, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can impede the success of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving productivity. Businesses do not need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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