Fast and Affordable Remote Support for Wichita Computer Systems
Urgent Online Help for Wichita SystemsFor companies in Wichita or anywhere in Kansas, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. This reduces direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. Unlike many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where quick repairs manage to turn into large bills. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that permit the highest level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without compromising system security.

Progent's powerful customer support database system keeps comprehensive histories of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support delivered to each customer by every Progent engineer. This database of issues and responses is stored as a readily exploitable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to come up with the best resolutions promptly.

Remote technical services provided by Progent to businesses in Wichita and anywhere in the state of Kansas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the money or time to create an in-house Call Center but who want fast response from an effective Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk software products to meet the particular demands of your business, or adding occasional phone support personnel to reinforce your in-house Call Center group during unusually busy situations like software transitions, mass updates, or installing new applications.

    Progent's Call Center team of seasoned information technology consultants provides your workers in Wichita or anywhere in the state of Kansas rapid access to an efficient technical support resource with extensive experience providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to company productivity, and Progent's goal is to solve rather than merely track IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team provides online professional consulting support and education in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your network support is proactive and automated. By spotting emerging issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly network failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a variety of operating systems.
How Your Wichita Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Wichita or anywhere in the state of Kansas, Progent's online computer support engineers can deliver expert and affordable IT support the moment your organization needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Wichita organization works with a local independent support technician or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Wichita
Progent's remote technical help services allow your Wichita business to realize the benefits of timely, world-class network support without the expense of managing a full-time IT staff. Your network will derive added business value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Wichita or anywhere in Kansas, local computer service providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's online support professionals give you a convenient, quick, and affordable solution to supplement your local help and to transfer valuable knowledge to increase your ability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies often depend on individual freelance consultants. While independent service people carry less overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your company expands, system downtime and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support experts to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability problems can impede the success of the organization. Such poorly built environments need proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.