Immediate Online Technical Support for Wichita IT Networks
Urgent Online Consulting for Wichita SystemsFor businesses located in Wichita or anywhere in the state of Kansas, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support reduces immediate costs since service calls require fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor solutions manage to end up as major bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to connect to your company's system remotely without breaching system security.

Progent's advanced service reporting system includes detailed documentation for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of services delivered to each Progent customer by every engineer. This history of trouble tickets and solutions is organized as a conveniently searchable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote consulting experts can determine the most efficient resolutions promptly.

Remote support services offered by Progent to businesses in Wichita and throughout the state of Kansas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Help Desk application software to meet the special needs of your business, or providing occasional phone support staff to work with your existing Help Desk group during unusually busy situations like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network professionals gives your workers in Wichita or anywhere in the state of Kansas quick access to an effective network service resource with years of background offering phone support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's intent is to resolve rather than just report network problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff can supply phone-based advanced consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Wichita, or anywhere in the state of Kansas, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your IT support is proactive rather than reactive. By spotting emerging problems before they cause full-scale emergencies, system monitoring can ward off stressful and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support multiple operating systems.
How Your Wichita Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Wichita or throughout the state of Kansas, Progent's online computer support specialists are ready to provide professional and economical system support the moment your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Wichita business has a regular independent consultant or employs an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to solve unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Wichita
Progent's remote IT consulting services allow your Wichita company to have the benefits of timely, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most businesses in Wichita or anywhere in Kansas, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can solve the majority of network problems. However, major troubles may spring up when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online support specialists provide a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer useful knowledge to improve your capability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. While independent service people have less overhead than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may force your business to go without help during an emergency. As your business expands, network unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network stays available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often start with an IT system implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown on top of a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such poorly designed systems need proper analysis, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can provide the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and improving productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.