Fast Online Troubleshooting for Wichita IT Networks
For companies located in Wichita or anywhere in Kansas, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology required to solve the majority of information system problems quickly. This lowers immediate expenses because service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor fixes manage to end up as big bills. Progent's penchant for solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that permit the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your company's computer system remotely without violating system security.
Progent's proven customer support reporting application keeps extensive documentation for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services delivered to every customer by every consultant. This database of issues and fixes is structured as a quickly retrievable support database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.
Online support provided by Progent to businesses in Wichita and anywhere in the state of Kansas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts offer network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a person's technical skills at the master level. CCIEs can deal with even the most stubborn problems encountered in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience enables them to find solutions for problems quickly. In common instances, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux environment against attacks or help your business to recover rapidly after a serious breach. Security support services available from Progent cover in depth data security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a broad array of computer technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Wichita Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or revamping your existing organization, selecting or customizing Call Center application software to handle the unique needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk team during demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology consultants gives your computer users in Wichita or anywhere in the state of Kansas instant assistance from a dependable support group with extensive background offering telephone-based consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key contributor to company performance, and Progent's target is to solve and not merely report technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Wichita, or anywhere in the state of Kansas, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your network support is proactive and automated. By detecting potential issues before they expand into crashes, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on multiple platforms.
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Wichita or anywhere in the state of Kansas, Progent's phone-based network support specialists are ready to provide effective and economical system help whenever your organization requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Wichita company relies on a regular freelance consultant or employs an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to handle unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Wichita
Progent's online technical help services enable your Wichita business to realize the advantages of immediate, expert IT support without the cost of managing an in-house IT organization. Your network will derive added strategic value by being more reliable, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your local IT resources
With most companies in Wichita and throughout Kansas, nearby computer support resources, whether consisting of independent consultants or an internal IT staff, can solve typical network problems. However, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these cases, Progent's on-call service experts give you an easy, fast, and budget-friendly way to supplement your local help and to transfer useful information to improve your capability to resolve future issues locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller organizations often depend on independent freelance consultants. While independent service people carry smaller internal costs than larger service organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to go without help during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network is always available.
- Build a Solid Basis for Smooth Expansion
Companies often begin with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These poorly built systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can deliver the solid foundation to handle current business requirements and simplify downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies require guidance and technical training to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a profitable product instead of the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network support, executing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each client. The discipline of detailing and organizing service activity results in more effective service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.