Fast and Affordable Remote Support for Wichita Computer Systems
Urgent Online Help for Wichita SystemsFor companies in Wichita or anywhere in Kansas, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. This reduces direct expenses since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. Unlike many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where quick repairs manage to turn into large bills. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven processes that permit the highest level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your company's environment remotely without compromising system security.

Progent's powerful customer support database system keeps comprehensive histories of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support delivered to each customer by every Progent engineer. This database of issues and responses is stored as a readily exploitable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to come up with the best resolutions promptly.

Remote technical services provided by Progent to businesses in Wichita and anywhere in the state of Kansas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to assemble and manage an internal Help Desk but who need fast communication with an efficient Help Desk with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option for complex computer system challenges, or be available in those situations when your ordinary resources are swamped.

    Progent's Help Desk Call Center staff of seasoned network experts gives your computer users in Wichita or anywhere in the state of Kansas rapid contact with a reliable technical support resource with extensive experience providing telephone-based support and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's aim is to fix instead of just document IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, system monitoring can avoid inconvenient and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of operating systems.
How Your Wichita Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Wichita or throughout the state of Kansas, Progent's online network support specialists can provide expert and affordable IT support the moment your organization requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Wichita business has a regular independent consultant or maintains a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to solve sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Wichita
Progent's remote technical help services allow your Wichita company to experience the advantages of timely, world-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Wichita and throughout Kansas, nearby network support resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support people. In these cases, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your local help and to convey valuable information to improve your ability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance consultants. Although independent consultants have less internal costs than larger service companies and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your IT system is always available.

  • Build a Solid Basis for Seamless Growth
    Organizations often start with an information system created on a modest budget. Lacking a strong framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly designed systems require proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to negotiate an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.