For small and midsize businesses in Wichita or anywhere in the state of Kansas, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve most information system problems rapidly. This reduces immediate expenses since solutions take up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast solutions manage to end up as big bills. Progent's skill at handling technical issues efficiently results in your company spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that permit the maximum level of effectiveness for online technical support and repair for small and midsize business information networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your company's environment remotely without breaching system security.
Progent's sophisticated customer support reporting system includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each client by any Progent engineer. This history of problems and resolutions is organized as a conveniently accessible internal knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Wichita or anywhere in Kansas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers possess advanced credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to handle practically any crisis likely to occur in a small or midsize business information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote services provided by Progent to companies in Wichita and throughout the state of Kansas include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad spectrum of information technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex challenges occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve even the most difficult problems quickly. In typical cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get timely support for serious network infrastructure issues that are crippling worker efficiency but are beyond the scope of your regular network maintenance resources. Progent's Cisco CCIE support experts can tie into your computer system via the latest on-line troubleshooting technology in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals offer computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Wichita Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for small businesses who don't have the money or time to create an in-house Call Center but who need fast response from an efficient Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk software products to address the unique requirements of your business, or adding temporary online staff to supplement your existing Call Center group to handle demanding scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network experts offers your clients in Wichita or anywhere in the state of Kansas fast communication with an effective network service resource with years of background delivering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to fix instead of simply document network issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Excel. For additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic aspect of Mac systems by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Wichita, or anywhere in the state of Kansas, remote network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into network outages, system monitoring can head off disruptive and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.