For small companies located in Wichita or anywhere in Kansas, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system problems quickly. This lowers direct costs because solutions take up a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where quick solutions somehow turn into major tabs. Progent's penchant for handling problems efficiently results in your company conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes that promote the highest level of effectiveness for remote consulting and troubleshooting for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your environment without violating system security.
Progent's sophisticated technical support database system maintains detailed histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help provided to every Progent customer by every Progent engineer. This history of issues and repairs is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's remote consulting experts can come up with the best solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Wichita or anywhere in Kansas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote technical support engineers offer credentials in a comprehensive set of disciplines. This broad scope of capability permits Progent's consultants to tackle virtually any emergency that may occur in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.
To support businesses with mixed-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to small businesses in Wichita and throughout the state of Kansas include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates an individual's technical knowledge at the master level. CCIEs know how to deal with even the most intractable problems occurring in network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent value since their depth of experience enables them to resolve even the most intractable problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes.
Few service providers make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can get immediate support for serious network infrastructure problems that are lowering business efficiency but are outside the comfort zone of your local computer service providers. Progent's Cisco-qualified CCIE consultants can interface to your environment via the latest remote support tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online support engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a damaging penetration. Security support services available from Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Wichita Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk application software to meet the special demands of your business, or adding occasional online staff to work with your in-house Help Desk Call Center team during high-demand scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants offers your workers in Wichita or anywhere in the state of Kansas quick access to a reliable support group with substantial background offering phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to solve and not just track technical issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Excel. To learn more about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can promote the creative elements of Mac environments by delivering phone-based help services and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Wichita, or anywhere in the state of Kansas, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your IT support is proactive and automated. By uncovering potential issues before they cause crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.