For small companies in Wichita or anywhere in the state of Kansas, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network problems quickly. This reduces direct costs because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset clients, idle employees, and de-focused executives.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where speedy. minor solutions manage to end up as major tabs. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online engineering help and repair for small business IT networks. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's online support team to link to your system remotely without violating network security.
Progent's powerful customer support reporting system includes extensive records for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of support rendered to each Progent client by every engineer. This history of trouble tickets and repairs is structured as a conveniently searchable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Wichita or anywhere in Kansas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills permits Progent's consultants to address virtually any problem likely to occur in a small or midsize company network. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with mixed-platform networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services available from Progent to clients in Wichita and throughout the state of Kansas include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to handle even the most intractable issues associated with network infrastructure design, deployment, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs provide exceptional value because their deep experience permits them to fix even the most difficult problems quickly. In common instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so your company can get urgent support for severe network infrastructure problems that are hurting worker efficiency but are beyond the comfort zone of your local IT support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of system protection solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security solutions available from Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; designing safe architectures for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering services include:
How Your Wichita Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who don't have the budget to create an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation alternative to resolve complex network issues, or be ready in hectic situations when your other service providers are too busy.
Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to handle the unique demands of your corporation, or providing temporary phone support personnel to work with your in-house Call Center team during demanding situations such as software migrations, major updates, or installing brand new applications.
Progent's Call Center staff of veteran network consultants offers your customers in Wichita or anywhere in the state of Kansas rapid communication with a reliable technical support resource with years of background offering telephone-based help and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of business success, and Progent's goal is to fix rather than merely annotate IT problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote advanced engineering expertise and education in key application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Word, and MS Office Excel. To learn more about Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic facets of Macintosh computing by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Wichita, or anywhere in the state of Kansas, remote computer system monitoring services powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so that your IT support is proactive rather than reactive. By uncovering looming trouble spots before they expand into downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.