For small businesses located in Wichita or anywhere in the state of Kansas, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support services represent excellent value because they have the practical background and the advanced technology to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly translates into your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for remote help and troubleshooting for small business IT systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's network without breaching system security.
Progent's proprietary service database system maintains thorough documentation describing the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services provided to every client by every consultant. This history of problems and solutions is organized as an easily retrievable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's online service specialists can come up with the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Wichita or anywhere in Kansas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote network support experts have credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to manage virtually any crisis that may crop up in a small business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical support services Offered by Progent to clients in Wichita and throughout the state of Kansas include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting problems within UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle the most intractable problems surrounding network planning, deployment, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. CCIEs provide exceptional value because their depth of experience allows them to fix the most complex problems quickly. In many instances, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get immediate help for severe network infrastructure issues that are lowering worker productivity but are outside the scope of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of the latest remote troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-premier online service professionals can deliver network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop services such as Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly following a serious penetration. Security solutions available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile communication; protecting your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Wichita Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for small businesses who don't have the resources to build and maintain an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Call Center application software to meet the unique demands of your corporation, or providing occasional phone support staff to reinforce your existing Call Center team to handle high-demand events such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran information technology professionals gives your workers in Wichita or anywhere in the state of Kansas instant access to an efficient technical support group with extensive experience delivering phone support and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to business efficiency, and Progent's target is to solve and not just annotate technical issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply online advanced engineering support and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac environments by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Wichita, or anywhere in the state of Kansas, remote computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.