For small companies located in Wichita or anywhere in the state of Kansas, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system problems quickly. This reduces direct costs since solutions accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast repairs manage to turn into major tabs. Progent's skill at solving technical issues efficiently results in your business spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes which promote the highest degree of effectiveness for remote help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to link to your company's network remotely without breaching network security.
Progent's proprietary technical support database system keeps comprehensive documentation of the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance provided to every Progent customer by any engineer. This database of problems and fixes is organized as a readily retrievable proprietary database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote service specialists can find the best resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Wichita or anywhere in Kansas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts possess credentials in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to handle practically any emergency likely to take place in a small business network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To support companies with mixed-platform networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support services provided by Progent to clients in Wichita and anywhere in the state of Kansas include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to current Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most complex challenges encountered in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to resolve the most difficult problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs available to support small and medium sized companies. Progent offers fast phone contact with a Cisco CCIE so you can receive immediate assistance for complex network issues that are crippling business productivity but are not within the scope of your ordinary computer service personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly following a serious penetration. Security support services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Wichita Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the budget to build and maintain an internal Help Desk but who need quick response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your established Helpdesk team. Progent's Virtual Help Desk can serve as an escalation option for the toughest computer system issues, or be available in overflow instances when your other resources are overwhelmed.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your current one, evaluating or enhancing Help Desk application software to handle the particular requirements of your business, or adding temporary phone support staff to reinforce your internal Call Center group to handle high-demand scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk team of seasoned network professionals offers your clients in Wichita or anywhere in the state of Kansas quick contact with an efficient network service group with substantial experience offering phone help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant contributor to business efficiency, and Progent's policy is to solve instead of simply annotate IT issues.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers online advanced consulting support and education in specific business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office Word, and Excel. For more concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac professionals can support the creative components of Mac computing by offering remote help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Wichita, or anywhere in the state of Kansas, remote network and server monitoring support centered around MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they evolve into network outages, system monitoring can avoid inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.