For small companies in Wichita or anywhere in the state of Kansas, Progent offers support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces direct expenses since service calls take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where fast fixes manage to end up as big invoices. Progent's skill at solving problems efficiently results in your company conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote consulting and repair for small and midsize business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's online support team to access your company's computer system remotely without breaching system security.
Progent's powerful service database system includes detailed histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance rendered to each client by every engineer. This archive of anomalies and repairs is structured as a readily accessible support database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can determine optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Wichita or anywhere in Kansas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online support professionals offer credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to handle practically any problem likely to occur in a small business information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-platform networks, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to clients in Wichita and throughout the state of Kansas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can resolve even the most difficult problems encountered in network planning, integration, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to resolve the most difficult problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a Cisco CCIE so you can get timely assistance for serious network problems that are crippling worker efficiency but are beyond the scope of your local network support providers. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated remote support technology to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online service engineers can deliver computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop support including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified Network Security Professionals
Progent's certified CISM and CISSP security consultants can provide a variety of system protection services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly following a serious breach. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Wichita Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who don't have the resources to support an in-house Help Desk but who need quick access to a dependable Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless addition to your existing Call Center resources. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest computer system problems, or be available in hectic situations when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your existing one, evaluating or customizing Help Desk software products to address the special demands of your company, or adding occasional online staff to work with your internal Help Desk Call Center team during unusually busy situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts offers your computer users in Wichita or anywhere in the state of Kansas quick access to an effective technical support resource with substantial experience delivering phone help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial enabler of business success, and Progent's aim is to solve rather than merely report technical issues.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Office Word, and Excel. To learn more about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the artistic aspect of Apple Mac systems by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Wichita, or anywhere in the state of Kansas, online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your network support is proactive rather than reactive. By spotting potential issues before they evolve into crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a variety of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.