For small companies located in Wichita or anywhere in Kansas, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's online support services represent exceptional value because they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling technical issues quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes that ensure the highest degree of efficiency for online consulting and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your network without compromising network security.
Progent's proprietary technical support reporting application stores detailed records for the service that Progent's clients have received. Progent's team consultants have access to the history of services rendered to each Progent client by every engineer. This history of problems and responses is stored as a readily accessible proprietary knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and permit priority response from vendors' internal support staff so Progent's online consulting specialists can find the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Wichita or anywhere in Kansas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's online support professionals have advanced credentials in a comprehensive set of disciplines. This broad scope of capability allows Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to customers in Wichita and throughout the state of Kansas include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most difficult challenges surrounding network planning, deployment, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to resolve even the most intractable problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to help small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can get urgent support for serious network problems that are crippling worker efficiency but are outside the comfort zone of your regular IT maintenance personnel. Progent's CCIE engineers can communicate with your computer system via advanced on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service professionals offer network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to recover quickly following a damaging penetration. Security solutions offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing secure techniques for remote and mobile communication; defending your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small companies often need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Wichita Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who lack the budget to build and maintain an internal Call Center but who need quick response from an efficient Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve complex network challenges, or be ready in those instances when your other support engineers are too busy.
Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk software products to meet the unique requirements of your business, or adding temporary online staff to supplement your existing Help Desk team to deal with unusually busy scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Wichita or anywhere in the state of Kansas fast contact with a large technical support resource with extensive experience delivering telephone-based support and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a major driver of company performance, and Progent's intent is to fix and not just track network issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering expertise and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, Project, Microsoft Word, and MS Excel. To find out additional information on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative facets of Mac computing by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Wichita, or anywhere in the state of Kansas, online network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in crashes, remote monitoring can avoid inconvenient and costly service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a mix of platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.