Fast and Affordable Remote Support for Wichita Computer Networks
Fast Online Consulting for Wichita SystemsFor companies located in Wichita or anywhere in Kansas, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent value because they have the real-world background and have access to the sophisticated technology necessary to resolve most network issues rapidly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your network remotely without breaching corporate security.

Progent's advanced customer support reporting system maintains extensive records of the service that Progent's clients have received. Progent's staff consultants have access to the history of support rendered to each customer by any Progent consultant. This database of anomalies and repairs is organized as a conveniently accessible support database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions promptly.

Online services provided by Progent to businesses in Wichita and throughout the state of Kansas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to assemble and manage an internal Call Center but who need quick response from a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your established organization, identifying or customizing Help Desk application software to handle the special needs of your business, or providing occasional online personnel to supplement your internal Help Desk Call Center resources during unusually busy situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Wichita or anywhere in the state of Kansas rapid communication with an efficient support resource with years of experience offering telephone-based support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of business performance, and Progent's aim is to resolve instead of simply record network issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced consulting support and education in key business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Wichita, or anywhere in the state of Kansas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into crashes, proactive monitoring can ward off stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a combination of operating systems.
How Your Wichita Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Wichita or throughout the state of Kansas, Progent's online computer support specialists are ready to provide expert and economical system help whenever your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Wichita business has a local independent consultant or maintains a full time organization that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Wichita
Progent's online support services enable your Wichita business to realize the benefits of timely, world-class IT support without the cost of maintaining an in-house IT staff. Your network will derive greater strategic worth by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most offices in Wichita or anywhere in Kansas, local network service resources, whether represented by outside consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, serious problems might strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to supplement your local resources and to convey useful knowledge to increase your ability to handle future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance service providers. While independent service people carry smaller internal costs than big service organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company expands, system downtime and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically start with an IT architecture created on a modest budget. Without a robust framework, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such badly built systems need proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can provide the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies need advice and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business success and enhancing productivity. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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