Fast and Affordable Online Technical Support for Wichita Computer Systems
For companies in Wichita or anywhere in Kansas, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the sophisticated technology needed to solve most network issues quickly. Efficient support lowers direct expenses since service calls use up fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and proven processes which allow the maximum level of efficiency for online technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your company's computer system without violating system security.
Progent's powerful customer support database application keeps extensive histories for all support that Progent's customers have been provided. Progent's staff engineers have access to the records of services delivered to each customer by any engineer. This history of anomalies and solutions is stored as a quickly accessible support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's online service experts can find the best solutions promptly.
Online support services available from Progent to companies in Wichita and anywhere in the state of Kansas include:
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop support services to assist you company to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with the most complex problems occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your network using advanced on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recover rapidly after a damaging breach. Security consulting services offered by Progent include: comprehensive information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Wichita Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to create an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your established organization, identifying or customizing Help Desk software products to address the unique needs of your corporation, or providing temporary online staff to supplement your in-house Call Center resources to handle demanding scenarios like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your clients in Wichita or anywhere in the state of Kansas rapid access to a reliable network service resource with substantial background providing phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's goal is to solve and not just annotate IT issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your IT support is proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can ward off stressful and costly information system failures. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a mix of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Wichita or throughout the state of Kansas, Progent's online network support engineers can deliver effective and economical IT support the moment your business has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Wichita organization works with a regular independent consultant or employs a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the experience to address sudden system crises or especially complicated integration problems.
Features of Progent's Online Computer Support for Wichita
Progent's online help, remote repair, system security expertise, and system management services offer companies in Wichita or throughout the state of Kansas the greatest leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Wichita and is also ideal for customers in more remote regions of Kansas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote help on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone support and requires no ongoing subscription fee for support services provided during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise for specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that align with the special requirements of your company.
- Advanced Remote Connectivity Software
Secure remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly onsite service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.