Immediate Online Troubleshooting for Wichita IT Networks
For companies in Wichita or anywhere in the state of Kansas, Progent provides remote support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced technology needed to solve most network issues quickly. This lowers immediate expenses since solutions require minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your system without violating system security.
Progent's advanced technical support reporting application maintains thorough histories describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of assistance delivered to each Progent customer by every consultant. This archive of issues and repairs is stored as a readily accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to come up with optimal solutions in the least time.
Online support provided by Progent to clients in Wichita and anywhere in the state of Kansas include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult problems associated with network planning, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value since their broad experience allows them to solve problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling family of networking products by offering services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or help you to recuperate rapidly after a damaging penetration. Security support services available from Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that include Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of network management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Wichita Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology experts offers your computer users in Wichita or anywhere in the state of Kansas quick communication with an effective technical support group with years of experience providing telephone-based consulting and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a crucial driver of company success, and Progent's policy is to solve and not just annotate IT problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides online and in-depth engineering support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Wichita, or anywhere in the state of Kansas, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your computer support is proactive and automated. By detecting possible issues before they cause crashes, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
To contact Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Wichita or throughout the state of Kansas, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your company requires it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Wichita office has a local freelance consultant or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to fix sudden system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Wichita
Progent's remote technical help services allow your Wichita business to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being more reliable, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
For most companies in Wichita or anywhere in Kansas, nearby network service providers, whether represented by outside consultants or a full-time IT staff, can deal with typical technical issues. On the other hand, major troubles sometimes occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's online support specialists offer an easy, quick, and economical solution to supplement your regular resources and to convey valuable information to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices commonly rely on individual freelance service providers. Although freelance service people carry smaller overhead than larger support firms and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup support experts to make sure your network remains available.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such poorly built systems require careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to provide the stable foundation to handle current business demands and simplify future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to resell a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, in the trenches of network service, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to each customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.