Immediate Remote Help for Wichita Information Networks
Immediate Remote Help for Wichita NetworksFor businesses in Wichita or anywhere in the state of Kansas, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they have the practical background and have access to the advanced tools needed to solve most information system issues quickly. This reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. Unlike many online service companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions somehow end up as large invoices. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes which permit the highest degree of effectiveness for online help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your computer system without violating system security.

Progent's advanced service reporting application keeps comprehensive documentation for the service that Progent's clients have received. Progent's staff consultants have access to the history of support delivered to each Progent customer by any consultant. This archive of issues and solutions is organized as a quickly retrievable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other vast support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to arrive at the best resolutions promptly.

Remote technical services available from Progent to customers in Wichita and anywhere in the state of Kansas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the money or time to support an internal Help Desk Call Center but who want quick response from an effective Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your current Call Center organization. Progent's Virtual Call Center can serve as a an escalation alternative to handle the most difficult technical issues, or be available in overflow situations when your other service providers are overwhelmed.

    Progent's Call Center staff of seasoned information technology consultants provides your customers in Wichita or anywhere in the state of Kansas rapid communication with an efficient technical support resource with years of background providing telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business success, and Progent's policy is to solve instead of simply track technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online and in-depth consulting support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By spotting looming issues before they expand into crashes, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.
How Your Wichita Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Wichita or throughout the state of Kansas, Progent's online network support specialists are ready to deliver professional and economical IT help the instant your business requires it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Wichita business deals with a regular freelance consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to resolve sudden network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Wichita
Progent's online support services allow your Wichita business to experience the advantages of on-call, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Wichita or anywhere in Kansas, local network service resources, whether represented by freelance consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online support specialists give you a convenient, fast, and affordable way to supplement your regular help and to convey valuable information to increase your ability to handle future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance service providers. Although independent consultants have smaller internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your business grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an IT architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such poorly built systems need careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet critical business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require advice and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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