Fast Remote Technical Support for Wichita Computer Systems
For businesses located in Wichita or anywhere in the state of Kansas, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast repairs manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your company's computer system without compromising corporate security.
Progent's advanced service reporting system includes comprehensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of all help delivered to each customer by every Progent engineer. This archive of issues and resolutions is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' internal engineering staff so Progent's online service specialists can come up with the most efficient resolutions in the least time.
Online technical support services offered by Progent to businesses in Wichita and throughout the state of Kansas include:
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online service engineers can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most complex problems encountered in network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional value because their broad experience enables them to resolve problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using advanced on-line support technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to clean up quickly following a damaging breach. Security support services offered by Progent cover comprehensive data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure architectures for off-site and mobile communication; protecting your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide array of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Wichita Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the resources to assemble and manage an internal Call Center but who require fast access to a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system problems, or be available in hectic instances when your other support engineers are overwhelmed.
Progent's Call Center team of seasoned information technology professionals offers your workers in Wichita or anywhere in the state of Kansas instant access to a reliable technical support group with extensive experience providing telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's target is to solve instead of merely track technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Wichita, or anywhere in the state of Kansas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your computer maintenance is proactive and automated. By spotting emerging issues before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate multiple platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Wichita or throughout the state of Kansas, Progent's online network support engineers are ready to deliver professional and economical IT help the instant your company has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Wichita business has a regular independent support technician or maintains a full time organization that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to solve unexpected network crises or especially challenging integration problems.
Features of Progent's Remote Network Services for Wichita
Progent's phone support, remote repair, system security consulting, and system administration services offer offices in Wichita or throughout the state of Kansas unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Wichita and is also ideal for customers in more remote regions of Kansas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for online help and imposes no periodic subscription fee for services delivered during normal business hours. This saves you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that match the special needs of your business.
- State of the Art Online Access Tools
Secure remote access permits Progent's support professionals to see exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise require a costly personal visit. Cutting-edge online connectivity tools and experienced engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system monitoring.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, performing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.