Fast and Affordable Remote Technical Support for Wichita Computer Systems
For companies in Wichita or anywhere in the state of Kansas, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced tools required to solve the majority of network problems rapidly. This lowers direct costs since solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast repairs somehow end up as substantial bills. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your company's environment without compromising network security.
Progent's sophisticated customer support database system maintains detailed documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of services delivered to each Progent customer by any engineer. This database of anomalies and resolutions is stored as an easily searchable support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up other extensive support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Online technical services provided by Progent to companies in Wichita and anywhere in the state of Kansas include:
Certified MS Windows Expertise
Progent's Microsoft-certified online service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to assist you company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies an individual's networking skills at the master level. Cisco CCIEs can resolve the most complex problems surrounding network planning, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience permits them to solve problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of the latest remote troubleshooting technology to provide efficient, secure, and affordable analysis and remediation.
Wichita Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Wichita Metro Area.
Progent locations in Wichita Metro Area
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's industry-leading selection of connectivity appliances by offering services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up rapidly following a serious breach. Security consulting services offered by Progent include: in depth information security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight suite of outsourced network management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Wichita Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of experienced information technology professionals provides your workers in Wichita or anywhere in the state of Kansas immediate contact with an effective network service group with years of experience delivering telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's policy is to resolve rather than merely record technical issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Wichita, or anywhere in the state of Kansas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause network outages, system monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate multiple OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Wichita or throughout the state of Kansas, Progent's online computer support specialists are ready to deliver professional and economical IT help whenever your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Wichita organization works with a local freelance consultant or maintains an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to deal with unexpected network emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Wichita
Progent's online support, remote troubleshooting, network security consulting, and network management services offer companies in Wichita or anywhere in the state of Kansas unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Wichita and is also ideal for customers in geographic areas of Kansas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for phone support and requires no ongoing subscription fee for support services provided during normal business hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers the services of authorized professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting support for critical application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Development
Apple Mac Integration
Amazon MWS Application Development
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that meet the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected remote connectivity allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce quick fixes to problems that might otherwise demand an expensive personal service call. Effective remote access tools and experienced technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High System Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose workers need instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.