Fast and Affordable Online Technical Support for Wichita Networks
For organizations located in Wichita or anywhere in Kansas, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. This lowers direct costs because solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and proven methodologies which promote the highest level of efficiency for remote help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's computer system remotely without violating system security.
Progent's proven technical support reporting application keeps detailed records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support rendered to every Progent client by any engineer. This history of trouble tickets and resolutions is stored as a readily retrievable proprietary knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine the most efficient solutions quickly.
Online services available from Progent to clients in Wichita and anywhere in the state of Kansas include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging challenges surrounding network design, integration, administration, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating software patches. CCIEs offer exceptional value since their deep experience enables them to solve problems quickly. In many instances, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your network by means of sophisticated remote troubleshooting technology to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to recover rapidly after a serious penetration. Security services offered by Progent cover comprehensive information security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Wichita Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of veteran network experts gives your computer users in Wichita or anywhere in the state of Kansas instant contact with a large network service group with years of background providing phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's target is to resolve instead of merely annotate network problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Wichita, or anywhere in the state of Kansas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they expand into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by multiple operating systems.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Wichita or throughout the state of Kansas, Progent's online computer support specialists can provide expert and economical IT help the moment your organization has to have it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Wichita organization works with a local freelance support technician or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve unexpected system crises or especially complicated integration projects.
Features of Progent's Remote Computer Services for Wichita
Progent's online help, remote troubleshooting, system security consulting, and network management services offer businesses in Wichita or anywhere in the state of Kansas the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your office world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Wichita and is also ideal for customers in more remote areas of Kansas that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone support and requires no monthly retainer for support services delivered during regular business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings include technology integration, MS Exchange Server consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that address the special needs of your business.
- Advanced Remote Connectivity Software
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive personal visit. Effective remote connectivity tools and expert engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.