Fast and Affordable Remote Help for Wilmington Delaware Information Networks
Urgent Remote Help for Wilmington NetworksFor companies located in Wilmington Delaware, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they have the real-world experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions require minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-proven methodologies that allow the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent's online support team can access your company's network without compromising network security.

Progent's sophisticated customer support database system stores detailed records describing the support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support delivered to every customer by every Progent engineer. This history of anomalies and responses is structured as a conveniently searchable internal database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available other massive technical support databases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can determine optimal resolutions in the least time.

Online technical support services provided by Progent to companies in Wilmington Delaware include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT staff and your Progent consultant so that emerging issues can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting utilities designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of vital files, apps, images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your in-house IT support group. User interaction with the Service Desk, delivery of support, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your internal network support group, by Progent's team, or by a combination. Your business has complete versatility to expand or shrink your part of technical support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. To find out more about ProSight Shared Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Wilmington Delaware quick contact with a reliable network service group with extensive background providing phone consulting and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a solid driver of company performance, and Progent's goal is to resolve instead of just track network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting support and training in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Wilmington Delaware remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM for your business so that your computer support is proactive and automated. By exposing looming issues before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
How Your Wilmington Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Wilmington Delaware, Progent's online network support engineers are ready to provide effective and economical IT support whenever your business has to have it. Over two decades of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Wilmington company has a local independent consultant or maintains an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden system crises or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Wilmington Delaware
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give offices in Wilmington Delaware the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Progent's support specialists in Apple OS X and Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive networks with resource sharing and workgroup support. Enabling productive cooperation among a variety of servers and desktops powered by Mac OS and Windows requires extensive knowledge of and background with Mac and Windows technology. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to companies that rely on these platforms to keep their strategic advantage. Progent can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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